HappyEasyGo Complaints & Reviews

Hi team,

I have booked a flight ticket through happy easy go and it was refundable.
I cancelled those flight ticket on 20th July, 2022 and today it is 8th Oct, 2022 and I have still not received my Refund.

I have called several time and getting only one answer that it is in progress.
I have also checked with airlines and they have already refunded it long ago.

I dont know why it is taking this much longer and I am not alone who is facing an issue. Many people are having same issues with this fraud company.

Trip ID is[protected]

This is to bring to your notice that I am very disappointed with the customer service process of happy easy go. I have a Trip ID:[protected] which was requested for cancellation on 4th August 2022 I have connected with customer care thrice now and yet I still haven't received my refund. Even after multiple requests through calls and queries on the website, there has been no response from your end. And for the past 4-5 weeks, I have tried reaching them, but the call always goes to hold, and I can't even connect with them anymore for any further queries.

Please help me with the refund status for the amount of Rs.10, 985 and how soon I can expect my money back.

Thanks,
Sakshi Choudhary

Trip Id[protected]
Flight from Bangalore to Kanpur

Cancelled on 30 June 2022

According to happyeasygo website, it is mentioned
"Your refund request has been forwarded to the airline. Once received, the refund amount will be transferred to your account within 48 hours.
Due to high refund request volume, it takes about 45-90 days for airlines to process a refund request. Your patience during this time is highly appreciated. You can also contact the airline directly regarding the status of your refund"

It now more than 90 Days and I have not received the refund. I have called and email them multiple times but the response I get is that they require some more time to refund. But as a result I am not getting any refund.

Airlines allready refund money happy easy go but happy easy go not refunded me
Order id[protected]Airlines full refund three part so pls refund my amount e ticket & refund

This mail received me but refund not received Dear Paresh,

Greetings from Happyeasygo !!
This is with reference to your refund request for Order ID:[protected]
We regret the inconvenience caused to you.
Unfortunately, we are unable to confirm the flights due to an increase in fare, fares reflected on our website is as per the airline's inventory and are subject to change as per real-time changes in the pricing/inventory of the respective airline.
Please be assured that your refund has been processed from HEG on 07 Sep, 2022 09:38:46.
Usually, it takes 10- 15 working days to receive the refund into the same mode of payment.
We hope your concern is addressed, for any further clarifications please feel free connect with us. We will be happy to assist you.
Convenience fee, insurance, the Premium fee(if there) and customer promo(if any) are non- refundable

I have book my tickets back in April and cancelled them immediately but the refund is not getting credited and also cancelled immediately but it is kept showing processing and processing over these months but still the refund is not getting and no update from them and I have tried a lot effort in asking them by doing mails and calls every time this is sorry sir sorry for the inconvenience it will take a few weeks to get your refund back but now it's too much of a word and I want my refund as well as the interest over this time or should I file a legal case against you for harassing compensation
order I'd is[protected]

Refund status for Order ID:[protected].
It has been more than 2 months but I have not received the refund yet. As per the customer care executive, the airline has already refunded the amount to HappyEasyGo.
The customer care representative said that the refund will be received within 10-15 working days but they cannot guarantee it.
I am disappointed with the service of HappyEasyGo.

This is regarding Air Ticket PNR : ZHH8GR, which was canceled on 25/08/2022, but still now the amount is not credited to my account, (Booking ID:[protected].

I have enquired with Indigo & they have confirmed that they had refunded the amount within 48 hours, (indigo refund reference iD:[protected],

I can see below update in happy easygo mobile application, (0n 27th August 2022)
"Your refund request has been forwarded to the Airline, Once received the refund amount will be transferred to your account within 48 hours "

That means, once you receive the refund amount from the airline, you will be transferring the amount to my account within 48 hours.

Now, Indigo had confirmed to me by giving the reference number[protected], that they had refunded the amount to Happy easygo within 48 hours.

Why is the amount not credited to me ?
Airline had already processed the amount & refunded Happy easygo, it is already 1 month over & I need it urgently for my medical treatment, Please refund the amount asap,

Regards
Anamitra Mandal

I had booked my flight ticket from Happyeasygo on 31.03.2020 from Mumbai to imphal via air india Flight bearing pnr no.HMVF5, But the flight was had cancelled due to covid 19 lockdown, till now i don't get any refund amount which was refunded by air india, i also complain many times to happyeasygo through email & phone conversation with customer care but not giving any positive response simply asking to wait some more days.
Pliz do something to get my hard earned money...

Dear Sir,
I had booked a ticket 2.5 years back, as due to the pandemic, all flights and travel were abandoned by the government.
Almost 2.5 years have passed since this incident, and still, I have not received any refund for my ticket. I have called customer care many times and raised the query still no response.
I wrote mail to happyeasygo, they said contact airlines, Airlines responded me that they have already issued refund on 17th march itself. It means that HappyEasyGo is holding my money from past 1.5 year.

Please refund my flight ticket along with theappropriate interest amount for 2.5 years.

Name of Passenger - Parikshit Limbajirao Gaikwad
Airline PNR - UKRGNZ
Date of Travel - 10 may 2020.

Regards,
Parikshit

It's been more than 3 months that I've cancelled(on 5th June 2022) my flight tickets booked for 8th June 2022 from "Jodhpur" to "Indore" (PNR: 6E7154) but not yet received the refunded amount.

I checked with airline[Indigo] also. But they have already refunded to HappyEasyGo 3 months back.

I've been following up since months but not getting proper response. The HappyEasyGo application still shows order status as "refunding".

Trip ID :[protected]

Kindly expedite and let me know if something required.

The Refund has been initiated by Spicejet on 31st August for the Flight with PNR HEH4ND which got diverted to Varanasi instead of Jabalpur on 21st August 2022. I have received a confirmation of refund initiation as well from Spicejet on 24th August. But still the refund is not credited to my account. Your customer services are too poor that I didn't get any answer for the calls. Please let me know about the refund status.

My go first flight was cancelled by the airline for 4th July 2022 but the refund has not happened.
Go Air have confirmed that the refund was done on the same day but happy easy go is not refunding the money.
They even shared the screenshot of the refund done.
We have been trying to reach out to HappyEasyGo customer care with almost 100+ emails exchanged.
All they reply is they are not in position to update by when this can be resolved.
And customer care has stopped picking up the calls

I booked flight tickets on 27 Aug by "HappyEasyGo", they are now calling me for extra money 2800/- per booking and threatening to cancel the tickets.

Dear Iyer,
Greetings from Happyeasygo!!
With reference to your refund request for Order No :[protected] &[protected]
We regret the inconvenience caused to you.
We understand that this is taking more time than usual. We have escalated this internally so that we can resolve this at the earliest.
We hope your concern is addressed, for any further clarifications please feel free to connect with us. We will be happy to assist you.
Convenience fee, insurance, the Premium fee(if there), and customer promo(if any) are non-refundable


Note:-Happyeasygo executives or representatives will NEVER ask you for your personal information i.e. your card details, passwords, PIN, CVV, OTP etc. DO NOT share these details with anyone over the phone, SMS, WhatsApp, email or any other source.

Customer Care
Mahendra Singh
d212-627a570d-AttachmentId-43916
[protected] Original message[protected]
From: [protected]@rediffmail.com
Date: Wed, 27 Jul, 2022 at 05:12 PM
Subject: Fw: CaseId[protected]: Refund not yet received
To: cs,

SIR,
TILL NOW NO REFUND HAS BEEN RECEIVED BY ME. I BOOKED THE TICKET IN JAN2020. THE FLIGHT HAS BEEN CANCELLED DUE TO COVID. BUT STILL NO REFUND HAS BEEN INITIATED.

R. KRISHNAN, BSNL, CHENNAI.

From: "[protected]@happyeasygo.com"
Sent: Tue, 17 May 2022 06:01:56
To: [protected]@rediffmail.com
Subject: Re: CaseId[protected]: Refund not yet received

Dear Iyer,
Greetings from Happyeasygo!!
With reference to your refund request for Order No :[protected] &[protected]
We regret the inconvenience caused to you.
We understand your concern and working continuously on the same.
However, we assure you that we have escalated this on priority.
Thus request you to allow us some more time. We will get back to you with an update.
We hope your concern is addressed, for any further clarifications please feel free to connect with us. We will be happy to assist you.
Convenience fee, insurance, the Premium fee(if there), and customer promo(if any) are non-refundable


Note:-Happyeasygo executives or representatives will NEVER ask you for your personal information i.e. your card details, passwords, PIN, CVV, OTP etc. DO NOT share these details with anyone over the phone, SMS, WhatsApp, email or any other source.


Customer Care
Mahendra Singh
d212-627a570d-AttachmentId-3926
[protected] Original message[protected]
From: [protected]@rediffmail.com
Date: Mon, 16 May, 2022 at 05:35 PM
Subject: Fw: CaseId[protected]: Refund not yet received
To: cs,

SIR, PLEASE EXPEDITE MY CASE ON TOP PRIORITY. I AM WATING FOR THE LAST TWO YEARS TO GET MY REFUND AMOUNT. AIR VISTARA HAS REFUNDED MY AMOUNT IN 9TH MARCH 2021. BUT STILL YOU HAVE NOT SETTLED MY REFUND. WHENEVER I CALLED YOU OVER PHONE, THE REFPLY I AM GETTING IS "IT WILL SETTLED WITHIN THE MONTH". PLEASE DO THE NEEDFUL

R. KRISHNAN, BSNL, CHENNAI.

From: "iyer ramanathan krishnan"
Sent: Mon, 18 Apr 2022 11:46:47
To: "cs"
Subject: Fw: CaseId[protected]: Refund not yet received

WHAT ABOUT MY REFUND SIR. THINGS ARE GOING BEYOND LIMIT. AIRLINES REFUNDED MY AMOUNT MORE THAN ONE YEAR BACK AND YOU ARE HOLDING THE AMOUNT WITHOUT ANY REASON. ARE YOU GOING PAY ME WITH INTEREST. PLEASE EXPLAIN.

R. KRISHNAN, BSNL, CHENNAI.

From: "[protected]@happyeasygo.com"
Sent: Thu, 07 Apr 2022 14:06:10
To: [protected]@rediffmail.com
Subject: Re: CaseId[protected]: Refund not yet received

Dear Iyer,

Greetings from Happyeasygo!!


With reference to your refund request for Order No :[protected] &[protected]

My deepest apologies for any inconvenience we have caused you.

We understand the importance of getting a refund back to your account. We request you to please bear with us for sometime and we are trying to resolve the case at earliest for our valuable customer like you.

It is our utmost endeavor to resolve your concerns at the earliest.

Hope your concern is addressed, for any further clarifications please feel free connect with us. We will be happy to assist you.

Note:-Convenience fee, insurance, the Premium fee(if there) and customer promo(if any) are non- refundable.

Happyeasygo executives or representatives will NEVER ask you for your personal information i.e. your card details, passwords, PIN, CVV, OTP etc. DO NOT share these details with anyone over the phone, SMS, WhatsApp, email or any other source.

Customer Care
Shailja Goyal
d[protected]a2b-AttachmentId-15395
[protected] Original message[protected]
From: [protected]@rediffmail.com
Date: Wed, 6 Apr, 2022 at 04:21 PM
Subject: Re: CaseId[protected]: Refund not yet received
To: "[protected]@happyeasygo.com",

SIR, THERE IS LIMIT FOR EVERYTHING. ARILINES CANCELLED THE FLIGHT 2 YEARS BACK. AND AIRVISTARA REFUNDED THE AMOUNT TO YOU ONE YEAR BACK. BUT STILL YOU HAVE SETTLED MY REFUND. WHY. WHAT IS THE REASON FOR THIS MUCH DELAY MORE THAN ONE YEAR FOR SETTLEMENT. KINDLY LET ME KNOW. AND SETTLE THE ISSUE IMMEDIATELY

R. KRISHNAN, BSNL, CHENNAI.

From: "[protected]@happyeasygo.com"
Sent: Sat, 26 Feb 2022 07:09:17
To: [protected]@rediffmail.com
Subject: Re: CaseId[protected]: Refund not yet received

Dear Iyer,

Greetings from Happyeasygo!!

With reference to your refund request for Order No:[protected] &[protected]
We understand your concern on delay refund. However, Please be informed we are working on same to get this close for you.
Hence kindly wait for some more time we will update you soon.
Hope your concern is addressed, for any further clarifications please feel free connect with us. We will be happy to assist you
Note:-Happyeasygo executives or representatives will NEVER ask you for your personal information i.e. your card details, passwords, PIN, CVV, OTP etc. DO NOT share these details with anyone over phone, SMS, WhatsApp, email or any other source.
Convenience fee, Insurance & Customer Promotion (if any) is non- refundable.


Customer Care
Deepak Kewat
d495-61ec8740-AttachmentId-37522
[protected] Original message[protected]
From: [protected]@rediffmail.com
Date: Fri, 25 Feb, 2022 at 05:46 PM
Subject: Fw: CaseId[protected]: Refund not yet received
To: cs,

SIR,
TILL TODAY, NO REFUND HAS BEEN PAID TO ME EVN AFTER ONE YEAR. KINDLY SETTLE THE ISSUE AT THE EARLIEST

R. KRISHNAN, BSNL, CHENNAI.

From: "[protected]@happyeasygo.com"
Sent: Thu, 03 Feb 2022 18:06:18
To: [protected]@rediffmail.com
Subject: Re: CaseId[protected]: Refund not yet received

Dear Iyer,

Greetings from Happyeasygo!!


With reference to your refund request for Order No:[protected] &[protected]

My deepest apologies for the inconvenience Moreover, we would like to inform you that we are working closely with the airline partners and suppliers for your refund. Once validated, the amount will be refunded back into your source account. Hence we request you to kindly allow us some more time for refund validation.

Hope your concern is addressed, for any further clarification please feel free to connect with us.[protected] /[protected] We will be happy to assist you.

Note:-Convenience fee, insurance, the Premium fee(if there), and customer promo(if any) are non- refundable. Happyeasygo executives or representatives will NEVER ask you for your personal information i.e. your card details, passwords, PIN, CVV, OTP, etc. DO NOT share these details with anyone over the phone, SMS, WhatsApp, email, or any other source.


Thanks & Regards


Customer Care
Ashish
d495-61ec8740-AttachmentId-13261
[protected] Original message[protected]
From: [protected]@rediffmail.com
Date: Thu, 3 Feb, 2022 at 04:32 PM
Subject: Fw: CaseId[protected]: Refund not yet received
To: cs,

SIR,
TILL TODAY NO REFUND HAS BEEN GIVEN EVEN AFTER TEHE LAPSE OF ONE YEAR. WHY?. WHAT IS THE PROBLE, . KINDLY EXPLAIN

R. KRISHNAN, BSNL, CHENNAI.

From: "iyer ramanathan krishnan"
Sent: Fri, 03 Dec 2021 17:47:20
To: "cs"
Subject: Fw: CaseId[protected]: Refund not yet received

It is almost one year over, My refund has not been settled by your. Airlines refunded my money to you on 17th March 2021. Why you are keeping it pending. Never responded my quiry in the haapy easygo site also. What is the reason. Always telling travel partner. I paid to you only. So refund it immediately

R. KRISHNAN, BSNL, CHENNAI.

From: "iyer ramanathan krishnan"
Sent: Mon, 30 Aug 2021 11:54:09
To: "[protected]@happyeasygo.com"
Subject: Re: CaseId[protected]: Refund not yet received

Sir, I want to know, what is the exact problem in paying refund amount. I applied for cancellation one year back. Airlines also refunded my money to on 19 th March 2021. You are to suppose to settle to the maximum cusion of 45 days from 19th March, as per your agreement. But you are not bothered at all. Taking no initiative to refund my money. Always telling blame excuses. Atlesat you say No now. I will try approach with my legal, to get my settlement.

R. KRISHNAN, BSNL, CHENNAI.

In line with other complaints, I am facing the similar refund issue from this ### platform. It's been 100 days since I cancelled my emirates ticket to Chicago, and there is no update and all they is say you have to wait for another 7 days for last three months to every query over the phone or email.

Why do you even have a CUSTOMER care when you don't want to address the concerns of CUSTOMERs? I am seeking legal action against them.

As my flight was canceled, and airline has refunded to happy easy go I have not yet got my refund as it’s Been 90 days please help me my order is is :[protected]

This is to inform that I booked ticket from
HappyEasyGo Application. The details are:-

1)Silchar to Kolkata dated 13 October, 2022 (Discount of Rs. 2800 which cost me Rs. 2633).Order id[protected]

I received a call from HappyEasyGo customer care who stated that there was a technical glitch on their application due to which discount of Rs. 2800 was provided and now they are asking me to pay extra Rs. 2800 for the ticket or else the ticket would be cancelled by them. If the ticket gets cancelled by HappyEasyGo then my booking amount of my ticket will not be refunded at all.

As a customer the fault is not on my end. The fault is with their application as it showed a discount of Rs. 2800. Now HappyEasyGo Customer executive has put my ticket on automated cancellation. I want a refund as the fault is not from my end.

It's a request to please take necessary action against HappyEasyGo as it's a misguidance and consumer is suffering from it.

This is to inform that I booked ticket from
HappyEasyGo Application. The details are:-

1)Kolkata to Patna dated 23rd October, 2022 (Discount of Rs. 2800 which cost me Rs. 1633).Order id[protected]

2) Patna to Kolkata dated 4th November, 2022( Discount of Rs. 2800 which cost me Rs. 1253). Order id[protected]

I received a call from HappyEasyGo customer care who stated that there was a technical glitch on their application due to which discount of Rs. 2800 was provided and now they are asking me to pay extra Rs. 2800 for both the tickets or else both the tickets would be cancelled by them. If the ticket gets cancelled by HappyEasyGo then my booking amount of both tickets will not be refunded at all.

As a customer the fault is not on my end. The fault is with their application as it showed a discount of Rs. 2800. Now HappyEasyGo Customer executive has put my ticket on automated cancellation. I want a refund as the fault is not from my end.

It's a request to please take necessary action against HappyEasyGo as it's a misguidance and consumer is suffering from it.

I already cancelled my flight on 6th june 2022.It been 90 days still no refund. Whenever I call there customer care no one is giving clarity