HappyEasyGo Complaints & Reviews

I, Adv. Shraddha Chheda, had booked two tickets for Mumbai to Phuket and cancelled the same from the airline directly due to passport issue as advised by your customer care executive. I was told that the amount will be refunded within 45 days. I had cancelled the ticket on 11th May, 2022. Even after 45 days from cancellation of the tickets, I did not receive a refund and then called on the customer care number on 23rd July, 2022. I was told...

Hi I booked through Happy Easy Go for travels Mumbai Indore March 27 with PNR TQIQ5N for 3 passengers . The tickets were cancelled and refund processed by Indigo on 27 March 2022. I had uploaded the screenshot of the refund message from indigo and had multiple calls and mails with customer care but my refund has not been processed even after about 5 months .
I also find it strange that when I try to access the website from my regular...

Trip ID :[protected]
My refund has been pending since 4th May 2022.
I have raised it multiple times, everytime all i hear is give us few days. What kind of a service is this? I don't think i'll book again any of my flights through HappyEasyGo, as you guys don't process refunds....

My PNR is 5BQL9E for 10/7/22. I have partially cancelled 2nos Passenger and applied for refund. Not getting proper details of refunding from their website which was used. Vistara Airlines also not responding.Even after one month Till now refund not received...

I have cancelled my indigo flight on 8th june which was also booked on same day and has been issued the full refund from indigo site to happyeasygo because the cancellation was made before the 24 hours. I have booked my tickets using happyEasygo and raised the cancellation their to issue my refund. It's already been around 25 days and the refund status has been showing that "Your refund request has been forwarded to the airline. Once recieved,...

I booked the Vistara flight Mumbai to Varanasi with PNR PQDM6D, and Happy EasyGo booking id:[protected]. And the flight got cancelled due to Covid. I called and emailed them to refund the amount of ₹16056.00 hundreds of times but still they didn't refund the amount....

I booked one flight from Kolkata to Chennai for 10th July
I had to cancel it on 7th July as my father was not well and he would not have been able to travel on 10th.

Now it's been more than one month I have not received the refund, We can not wait for 90 days for the refund and i have personal experience they don't refund after 90 days also. Such a bad and unreliable company

Even after multiple follow...

From: [protected]@gmail.com
Date: Mon, 6 Dec, 2021 at 11:11 PM
Subject: Refund Not Completed
To: Customer Support,
Hello Team,

I have initiated the refund for the flight weeks ago, as the flight was cancelled by the airlines but haven't received the refund yet.

Please initiate it at the earliest.

Also requesting you to refund the convenience fee as well.
br...

Its been a month I have cancelled my ticket and have contacted the customer care more than 10 times for my refund, all I hear from them is that the refund will be done within 15 working days and its been more than a month I have not received anything yet from the company.
It would be great if I can get my return at the earliest otherwise I will file the case against the company for the full refund of the ticket without any cancellation...

I have booked my ticket from Delhi to Chandigarh on 14th May 2022 and cancelled on that day itself but still got no refund from them I have reached them like many times but they keep on saying wait for a week or 15 days. I am in need of money I have told them again and again but still no response from them...

This is with reference to below bookings made by us through portal of Happyeasygo:

Trip ID :[protected] for Chennai to Kolkata dated 06/07/2022 - PNR QHY6TB, Passenger: Gautam Verma
Trip ID:[protected] for Kolkata to Chennai dated 12/07/2022 - PNR VPH48T, Passenger: Gautam Verma

Both the bookings have already been cancelled by us through their portal and in both the cases the current status...

Refund not issued for the flight cancelled (cancelled by Indigo) during the Covid outbreak as HappyEasyGo had claimed they would (more than 7 months)

The refund has been processed by Indigo but not processed by HappyEasyGo

Passenger Name: Bhavik Parekh
PNR No: HJYSFC
Date of travel: 18th Jan...

Please help me the above Case IDs. I have been struggling to get a refund since more than 3 months now....

I have been following up since 11 Feb 2022 for a ticket I had to cancel and Vistara had initiated complete refund(confirmed on email as well). In spite of following up on emails and calls for months - HappyEasyGo has continued to be non-responsive and refused to give back my money that even the airlines have returned.

Details:
CaseId[protected]
Ticket For DED-BOM
Order[protected]
Amount...

I booked one flight from Kolkata to Bangalore through HappyEasyGo app, cancelled it on 9th april, 2022. Called them n number of times. Every time they said it will take 15-90 days. When it crossed the 90 days limit they are echoing the same lines, I will ask my supervisor to expedite it, Still waiting for the refund....

I had booked my flight ticket from Happyeasygo on 31.1.021 from vizag to Delhi via Indigo Flight. But it was informed me that your flight has been cancelled. Then They have given option for refund or re-schedule and from that i had selected for my refund.
but my refund amount has not been revived by me till date .
This is to inform that Indigo Airlines has refunded full amount to Happyeaseygo website

Regardsbr...

Didn't get the refund....

Had booked a ticket for Go Air flight which got cancelled by airline. The airline had refunded the amount next day and shared refund reference number. HEG is not giving the refund by providing vague answers even after sharing reference number
Trip ID[protected]
Waiting for refund since 6 months but no update. Everytime customer care instructs to call after 7-15 days. And the answer remains same in every call...

I'm Laxman Chandra
Happy Easy Go is not returning HEG wallet amount to my bank account. It is not even reverting that amount back to wallet where I can use that amount for booking. I'm mailing them about the issue since January...

The fligh was cancelled in January 2022 and full refund issued by airline Indigo in January itself, but fraudster HEG not issuing the refund. Booking ID[protected].

Every time you call the support they shamelessly reply that they are escalating the issue. But no refund for 6 months and the fraudster give thousand type of assurances.

I never used their site since. Better to avoid the fraud HEG site and...