HappyEasyGo Complaints & Reviews

My flight has been canceled from the airline but still I have not received my money. Every time HappyEasyGo is saying wait for some days. There is no deadline.

Order I’d:[protected]

Order[protected]; Flight SG-3748 JLR-HYD dt. 26/07/2021 cancelled by airline and refunded to HappyEasyGo in 15 days; yet HEG is not refunding the amount to me. Must refund asap.

Ticket Reference(three[protected],[protected],[protected]
PNR Number : YSH65
Journey Date : 25March 2020
Airline : Air India
Fligh cancel by : Air India due to COVID19- Lockdown
Refund confirmed to Happyeasygo account by Air India (RA Number : 5854872)

I booked a flight ( for three passenger) from Durgapur to Hyderabad from HappyEasyGo . The flight was cancelled by Air India and I generated a refund request. The airlines told me they have processed the refund in their account( Air India given refund reference RA Number: 5854872 . But they have not yet provided me with the refund. And whenever I call they ask me to wait for 45-90 days. How much time do they need to credit it in my account. I submitted all document requested by happyeasygo.
Please help my case

Trip ID :[protected] Pune Kolkata Wed, 01 Sep 2021
Flight- GO FIRSTG8394, Name- Pom Chatterjee

Airlines cancelled the flight. But still I've not received the money. I've checked, so many people has not yet received their money. This is disgusting. If I don't get the money back I'll be forced to take legal actions.

I booked 3 tickets for the same airline from happyeasygo and canceled the same. For 2 tickets i got the full refund and for 1 more ticket they aren't refunding the money.. whenever i call they don't pick up the call or when the did pickup the call they say wait for 3 days you'll get the refund.. it's been more than 5 months and i still haven't got the refund. It's clearly written in their terms and conditions than you will get the refund after 10-15 days and it's been 5 months..

Hi,

Please be noted that I have cancelled my round trip flight (Trip ID :[protected] directly from Indigo airlines and the full amount was refunded to HappyEasyGo on 25th Aug 2021 itself by the airlines.

Even after calling HappyEasyGo customer care services multiple times, I have not yet received my cancellation amount until 17th Sep 2021 from HappyEasyGo .

This is a totally unacceptable action from such a brand "HappyEasyGo".

Could you please help me in this matter and release my refund amount from "HappyEasyGo".

Thanks,
Shambhavi Chandra

On Aug 14 I booked a ticket in Indigo via happy easy go and cancelled in few minutes also, I had confirmation from airline that my cancellation fee was only 99 rs and asper the calculation I need to get 4812 rs in that they only gave me 1291 rs and regarding this I send somany mails them theyre respond was not good also I asked for justification and even they have no justification at all and they are not even giving a proper invoice also for the cancellation around 3500 rs I need to get back from them

Hi,

I am writing this email after continuous follow-up regarding the refund of my money rs 4490 confirmed by you on email dated 21st June 2021. It is almost 3 months but I didn't receive my refund yet.

My order details are:
order id:[protected]
PNR: RYMJTT

Is this customer service you guys commit to your customer? The name of the company "Happy Easy Go" turns out to be "Unhappy difficult Go" for me so far.

Will you please confirm the exact date for my refund? or give me a call on my no +91-[protected] to discuss the issue

As per your request on 28 th August 2021, I share my details with you on 30 th August, 2021 and you replied that to wait some more days but till today I didn't get my refund.

I had booked a Spicejet flight from HappyEasyGo website (details below), and my flight was cancelled by the airlines.

Flight details:
Airline: Spicejet (SG-936)
Passenger Name: Kankana Maji
Date of Journey: 13th Aug, 2021
Scheduled flight timings: 15:00 (RDP) - 17:30 (BLR)

The Spicejet Airlines has Refunded the amount to HappyEasyGo a month ago, but HappyEasyGo is not giving me the Refund amount even though I have provided all the required information to them, even after repeated emails and calls to their customer care.

My flight got cancelled due to covid last year 25th may 2020-- since then i have been requesting and begging the customer care to refund my amount for 3 tickets which they are not releasing inspite of the airlines having refunded the amount to them.
They are simply fooling around and not taking up my matter seriously- there is no higher authority to whom we can appraoch in this matter. attatched are proof of the airline refund which has been sent to happy easy go but they are still not releasing my refunds
Passenger Name MR PIYUSH DANAK Ticket Number [protected]
Coupon 1
From BDQ To DEL Carrier AI Flight Number 824 Date 25MAY20 Status REFUNDED Remarks
Date Time Carrier Office Code Agent Code Status Remarks
20MAY21 0918 AI DEL002 007166 REFUNDED
Ticketing - Ticket Records / E-Ticket History
Information
Passenger Name MR NIKHIL DANAK Ticket Number [protected]
Coupon 1
From BDQ To DEL Carrier AI Flight Number 824 Date 25MAY20 Status REFUNDED Remarks
Date Time Carrier Office Code Agent Code Status Remarks
20MAY21 0917 AI DEL002 007166 REFUNDED
Ticketing - Ticket Records / E-Ticket History
Information
Passenger Name MS JYOTI DANAK Ticket Number [protected]
Coupon 1
From BDQ To DEL Carrier AI Flight Number 824 Date 25MAY20 Status REFUNDED Remarks
Date Time Carrier Office Code Agent Code Status Remarks
20MAY21 0919 AI DEL002 007166 REFUNDED
kindly help me out as I am really in want of my money

Refund of 76 rs was given as bheekh against payment of 14000rs ticket. Wonderful experience with HappyEasyGo. Called 10-15 times but refund is not received even after 4 months. Also, wrong information was provided regarding free rescheduling and flight cancellation fees.

I have booked the hotel Samrat through happyeasy go on 3sep 2021
for staying one night and they have not processed the booking confirmation ..when I checked with hotel they said they don't have any connection with happyeasy go... These are fraud people looting money.. Please help ..

Dear team, Have canceled my air ticket via riya travels on 29.1.2021. Air Asia has refunded my money to agent on 28.7.2021 have attached email proof from air Asia its refunded to them. Riya travels is not paying the refund back without any information.
They do not refund yet with constant followup via calls and emails. Have sent all emails received from air Asia stating they have paid to agent yet they are denying me refund.

I booked a flight from Goa to Delhi from HappyEasyGo. The flight was cancelled by Air Asia and I generated a refund request. The airlines tell me they have processed the refund in their account. But they have not yet provided me with the refund. And whenever I call they ask me to wait for 45-90 days. It's a matter of 6500 INR. How much time do they need to credit it in my account.
Please help my case

I had booked a flight from HappyEasyGo from Bagdogra to Varanasi on 8th May. It was cancelled due to lockdown m. It has been more than 4 months, these guys have not refunded my money yet.

I had cancelled the hotel booking on 26th july for ORDER ID[protected] amounting Rs 6283. The refund has still not received.

We had booked flight for journey on 13 August 2021 from ahmedabad to jaipur.
details here:
Flight no SG3434
PNR L9ULVC
dt 13 Aug 2021
and due to reshuduling of flight 3 hrs before the actual departure we cancelled flight and spicejet refunded full amount to happyeasygo account. it happened on 31 July. but we didn't received our refund till now. and everything we mail to [protected]@happyeasygo.com, they just say to wait. refund is in process.
If this is the way to serve your customer then we will think twice before using happyeasygo.
Kindly resolve the matter

I am not getting refund of my air ticket fare as I booked my flight on 27th May 2020. The flight was canceled due to lockdown. The E-Ticket order was[protected].
The refund application date was 13 th .February, 2021. The airindia already confirmed me that they refunded the amount on 1st April, 2021 to HappyEasyGo. But till date I didn't get my refund.
It's one year over, and I mailed to Happy Easy Go several times but did not get any positive response from the HappyEasyGo.

No refund even after 1 year now.
Regarding refund amount of cancelled ticket
Refund of ticket due to flight cancellation in Covid 19 year 2020.
Booking made in Feb 2020, Travel date in June 2020 but flight got cancelled due to Covid 19. Since then following both Air India and Happyeasygo but no response/ very very poor response from Happyeasygo. Just saying checking with Air India but I have already confirmed with Air India, they told that we need to contact website from where we booked the ticket. Airline will refund to that website and therafter website (Happyeasygo) will pay me back. But it seems like Happyeasygo don't want to pay back.
Order ID:[protected], PNR Y4WW5

Need refund against my cancleed fligt ticket

Not refunding ticket amount on cancellation