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HappyEasyGo Customer Care
Happyeasygo Group
Customer satisfaction rating: 6%
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716
COMPLAINTS

HappyEasyGo Customer Care

Happyeasygo Group

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Address
AIHP Palms, Plot no. 242 & 243, Phase IV, Sector 18
Gurugram
Gurgaon District
Haryana
India - 122015

Customer Care Phone Numbers and Contacts

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5
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3

Customer satisfaction rating
6%
Complaints
716
Pending
0
Resolved
39
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

HappyEasyGo related photos (454)

HappyEasyGo Complaints & Reviews

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HappyEasyGo.com — cheating on refunding after cancellation

 chetankini
This is chetan, ([protected])
I had booked the tickets through this # agent and the ticket cost me around 4705/- rs and...
Complaint comments  Comments  (2)Complaint category Airlines

 ds48524
I was trying to book the ticket from happy easy go but trust me its not easy. From mumbai to bangalore i have made the payment however after getting the payment website said payment failed however same time i got the email from happyeasygo that they have received the payment and i will get my ticket within 45 mins. After 45 mins i got another email that they wont be sending ticket as price of fair has been increased. I called them and told them that i can pay balance amount however customer service asking me to book a fresh ticket. However i they didnt help me. They have pathetic customer service same like their website. If anyone reading from happyeasygo find below my trip id:[protected]. I would like to give -5 star for this kind of pathetic service.


they confirmed payment but didn
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    HappyEasyGo.com — airline ticket [Resolved]

     tarunpriti
    Dear happyeasygo team,

    I have booked a ticket for my friend yesterday considering the fact that i would get...
    Complaint category Travel & Vacations

    HappyEasyGo.com — fraud happyeasygo.com and the ceo

     satya8019
    I have booked air tickets from bangalore to delhi, from happyeasygo.com i did the payment through mobikwik wallet of rupees...
    Complaint comments  Comments  (4)Complaint category Travel & Vacations

    HappyEasyGo — not changing title of name mentioned wrong by mistake

     amanvr
    More than 13 days and not changing my name title, according to airlines it's just a work of 5 minutes and they need to update...
    Complaint category Airlines

     Akash Bhandari
    Trip Id[protected] .
    My tickets were for a round journey from bangalore to ahmedabad and i had booked them on 3rd feb for a amount of 6800...these tickets were cancelled by the company without any knowledge to me and even a refund of rs100 was intiated to me but i got to know about the refund today that is 25th april...that is my mistak i didn notice the mail but the tickets were not cancelled by me and it is a clear case of fraud done by the company ...no message or phone call was done to me by the company regarding it...i had to pay an extra 12000 jus to travel in the same flight and i had to pay more 10000 to travel back from ahmedabd to bangalore...it is a clear fraud done by the company which cost me alot of incovnience and money...


    ticket cancelled without my knowledge
    ticket cancelled without my knowledge
    Complaint comments  Add a commentComplaint category Online Shopping

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       Venkata Srihari
      Hello HappyEasyGo,

      My Name is Veena Sunanda, I Booked Several Tickets for me and my family members ongoing Trip from Hyderabad to Chennai and Chennai to Hyderabad. While i am doing booking some Orders are not confirmed, as per conversation call by your customer care people it happened due to price change.

      It is confirmed that HappyEasyGO refund the total amount paid for these Orders. The same has confirmed HappyEasyGO by Email also.Totally 5 Orders are not confirmed with the same cause. I am attaching the emails i received from your customer care for refund for these 5 not confirmed but paid Orders.

      Orders Not Confirmed and Received Email from Customer Care for refund List
      (Total 5 in Number)

      #[protected] Nandini M - Hyderabad - Chennai

      #[protected] Lavanya Elleanti - Hyderabad - Chennai

      #[protected] Bhanu Prasad - Chennai - Hyderabad

      #[protected] Nandini Medasani - Hyderabad - Chennai

      #[protected] Kosaraju Laxmi Kanta Rao - Hyderabad - Chennai

      In email it is mentioned that the money will be reflected in my account in 7-10 Working days. I also called to your customer care regarding this, and got response that i need to wait at least 7 working days.

      Today is 8th Working day and completed today's business hours. My money is not refunded or i did not receive any communication from HappyEasyGO regarding this. I am deeply disappointed and I strongly believe that you are not doing your part properly. I try to reach out to your customer care through phone and got no response.

      I want my refund with in 48 hours and i am copying this to email to Deputy Secretary for ministry of Aviation Shri T.N Trivediand Director of Department of Consumer Affairs, New Delhi.

      Not responding to Customer Care Calls and Emails is Offense and this can be treated as harassment. BCZ of this i am undergoing stress and effecting my health. Happy Easy Go is the responsible for this if anything happens to me.

      Regards
      Veena Sunanda
      Phone: +91-[protected]
      Email: [protected]@yahoo.com
      Complaint comments  Add a commentComplaint category Travel Agents

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        HappyEasyGo — booking crashed and no refunds

         prateekdeo
        Worst online air ticketing company... Beware...
        https://www.happyeasygo.com
        Happy easy go

        I was...
        Complaint comments  Comments  (1)Complaint category Airlines

        HappyEasyGo — refund of money a flight ticket failure

         abhijitpattnaik02
        I had booked a flight ticket with happyeasy go from Kolkata-Mumai failed due wrong mobile number. When i called them they...
        Complaint category Travel Agents

        HappyEasyGo — cancellation policies

         mansi139
        I booked a ticket from bangalore to jaipur for 13th may, 2018 and it showed refundable ticket while i was booking it. But...
        Complaint category Airlines

        HappyEasyGo — money deducted but no flight ticket, now they are not refunding the amount

         raphaelraj1035
        On April 4th, early morning around 2:12 AM, i tried to book a flight from Bangalore to Hyderabad for April 30th, 2018. for...
        Complaint category Airlines

        HappyEasyGo — booked air ticket but didn't get any mail

         Tugu
        I have booked a ticket from bangalore to Patna which cost 4763, which was deducted from account immediately but did not receive...
        Complaint category Airlines

         [email protected]
        I booked 2 airlines tickets through happyeasygo.com on 12 march 2018, but ticket was not confirmed and i received the email that amount will be refund within 7-14 days, i called up them in 18 regarding my refund then they said that i didn't confirm for refund so they will initiate it on 18 march, again i contacted them on 5th april then again they told me to wait for some more days and still i am just waiting and they are not refunding my amount.
        My order no was #[protected].

        Thanks,
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           Soumyajoy
          Bogus management policy.

          Cancels ticket after selling.
          Interest of ticket prices consumes by you neither refunded nor taken any consideration.
          Cascading train fare settlements not done.
          3 months ago flight no "xxxxx" will be cancelled due to some "technical issue", that has been decided after selling of tickets. But that doesn't remove from portal display after confirmation of cancelling the flight.

          Dont collect complains only... Take needful actions sometimes.


          harassment
          Anushree lahkar
          Trip id[protected]
          Delhi to kolkata
          Monday 19th november, 18
          GoAir g8101
          Del 05:55 delhi airport T2
          Destination - ccu 08:00 monday 19th nov
          Nscbi airport T2

          Money has been deducted but the ticket status was being shown as cancelled and the helpline isn't receiving the call after trying several times.
          Complaint comments  Add a commentComplaint category Airlines

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            HappyEasyGo — ticket booked but no confirmation received

             Tapasya19
            I have booked a ticket today from kolkata to bangalore for 04.05.2018 paying rs 2891 from happyeasygo website. I received...
            Complaint category Airlines

             2018jvr
            On 04/04/2018 i had booked 26 tickets from chennai to mangalore (09/05/2018 & 14/05/2018) indigo 6e7141 time 16.50 pm. Out of which 9 onward tickets were not confirmed till this minute. Also made the payment. Their ref. Id no. Is[protected]. All the 9 passengers are ladies on the above 3 senior citizens are travelling. Around 4.30 pm i received a call from their office your onward 9 ticket is not confirmed, if you pay extra rs. 18500/- to confirm the same. Otherwise your not in a position to travel. And the call is coming repetitively to remit the same. So far no response from their end. Its the no 1 cheating company and playing with the passengers. And collecting more money. The government should cancel their licences and should have been block listed.
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               aradhanas
              I booked a ticket for airline journey from chennai to mumbai. I made booking from this website and i got following mail:
              Dear customer,
              The transaction of order #[protected] has succeeded.
              Your tickets will be issued within 45 minutes and the ticket numbers will be notified by a following mail.

              Thank you for choosing happyeasygo.

              Best regards,
              Happyeasygo team

              After that i was waiting for my tickets but neither i get the ticket not any notifications from the website about the status. When i called to the customer care, the representative told me that the website could not book my ticket and i will get my money in 24 hours. Later i had to book my ticket from another website and now the price of ticket of twice of earlier time. Sso far i did not get my refund.
              Looks the company has so negligence about their responsibility and it is also a clear cheating case.
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                 ANIL YADAV
                Ticket booked from HappyEasyGo- Fraud

                [Order i.d given is[protected]]

                I have booked ticket today about 8.10 p.m. Ticket was from Delhi to Bhubaneshwar on 15/4/18 and return on 16/4/18. Money [Rs. 9829] has been transferred, but they are neither refunding the money nor giving the tickets. Flight Indigo

                Payment of Rs. 9829 / - has been transferred now they are refusing to return the payment and no tickets has been booked.

                Kindly arrange to return the amount of Rs. 98298/- in my account and registered case against fraud under cyber crime.

                Anil Yadav- M-[protected].
                Complaint comments  Add a commentComplaint category Airlines

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                   chandni mirchandani
                  I would like to bring to your notice, i had booked round trip ticket from bombay to bankong, but when i opened the ticket it was showing title as ms instead of mr, as i had booked ticket for male travller. I spoke to airlines and they assured me changes are possible by the agent as per the new policy or the circular which they have passed to the agents.

                  Due to which contacted happy easy go for changing the title to mr.
                  They said we have raised your concern to airlines and we will get back to you inn 24-48 hours. I didnt got any response from them.

                  Then i called the support team they said airlines is saying changes cannot be done cancel the ticket and book another.

                  Then i took jet airways and renu from happy easy go on conferece, where airlines conformed we have sent a reply stating please change the title and re-issue another ticket with correct title. Its been been more the 48 hours no reply from them
                  I m calling them but no one picks up the call.
                  Finally zaid from happy easy go backend team confirmed it can be done and i will recieve the ticket by eod.
                  After this call more 48 hours are passed but no reply.

                  Please help me.
                  I have requested them to change the
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                     jojiraju
                    My name is joji raju, i had to book a flight through www.happyeasygo.com on 14 dec 2017, which was for 2 adults, 1 child and 1 infant from delhi to trivandrum.
                    The rate shown in their website was 2543 as you can see that in the attachment. While doing the final payment they have added rs. 250 per passenger as their convenience fees.
                    Even if they add rs. 250 with 2543 the final amount for an adult comes around rs. 2793.
                    So the final figure should be 2793 x 3= 8379, but the final payment they took is 11172/- which i could not understand at all.
                    Then i requested them for a receipt of the same with the figure for each passengers, which they refused to provide, instead they said they will give only the total bill.
                    Then i approached the airlines, indigo to know what are the charges for an infant. Then they mailed me saying, they charge rs.1250 for an infant. Even after adding 1250 with the adults and child fare the total amount comes as 8379+1250=9629.
                    Now also i don't understand where is my 1543 has used. Its really a cheating and they are not at all ready to help me
                    Complaint comments  Add a commentComplaint category Travel Agents

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