HappyEasyGo Complaints & Reviews

I booked my ticket id. No.[protected] from Addis Ababa to Delhi for travel date 28July 2020, . The scheduled Airlines was cancelled &The Full Refund was granted by Airlines, but happy Easy Go is not refunding my amount

I have booked Air asia flight for October 2020, but due to Covid I had cancelled the ticket.Its been almost 4 months, my money has been refunded by Airasia but I did not receive money yet.
Happy easy go is a fraud and cheating company. Please help me in getting my money back

Hello Team,

I would like to inform you that my Ingio flight on 25 November has been cancelled from airlines and they initiated my refund amount.

My order ID is[protected]
PNR number DMP7HN
Flight 6E512.
Travel from Bangalore to Vishakapatanam

I tried to raise a ticket to refund/cancel the flight ticket but as i have taken the ticket for round so my both ticket cancelation is showing, which is wrong.

Please find the attached message from Indigo airlines for your reference.

Thanks you
Kunal D

Indigo airlines has already refunded my cancelled flight money to happy easy go but happy easy go has not refunded it to me till date and no one is responding properly

I have booked a ticket for the month of March 2020. Due to COVID-19 impact, all airlines were suspended for that particular time period. I had booked my tickets from HappyeasyGo. I have completed all the formalities of refund like sending an application to HappyeasyGo with all account details and PNR no. till date I can not get my money back. I called several times to the customer care centre of HappyEasyGo but not responded, I sent the Query also, same not responded. They displayed a message on their screen that flight companies are taking longer times to initiate the funds but when I enquired with the airline, they responded that amount already has been sent to HappyEasyGo on 31 of March. I have attached the screenshots also. Around Rs 25000 duped into HappyEasyGo.

This Is In Reference With My Refund Request For Trip ID:[protected], this is pending since 10 Months, However Till Now I Haven't Received Any Update And Everytime I Call The Executive They Ensure To Make Payment In 3-4 Days But Till Date It Hasn't Happened.

Indigo Has Refunded Full Amount As Per Below Mail, However I Haven't Received The Refund From HappyEasyGo Agency Yet.

"Dear Mr., Greetings From IndiGo! With Reference To Your Concern, We Would Like To Inform You That As Per Our Record Under The PNR ZQSZ4R And XLI1SG The Full Ticket Amount Of INR 8, 982 And 9, 093 Has Been Refunded Into The Initial Mode Of Payment (Agency Virtual Id). Further, We Would Request You To Kindly Get In Touch With The Concerned Agency To Claim The Refund. In Case Of Any Assistance Regarding Fares, Schedules, Corporate Tie-Ups, And Other Travel Information, Please Feel Free To Contact To Our 24*7 Call Center At [protected] Or [protected] Or Visit Our Website Www.Goindigo.In.Thank You For Choosing IndiGo, And We Look Forward To Serving You Again In The Near Future. Best Regards,
Shiv Kumar JaggiCustomer Relations
InterGlobe Aviation Limited ("IndiGo")
Level 5 Tower D Global Business Park
M G Road Gurgaon Haryana 122002 Indiawww.Goindigo.In"

My ticket was booked on[protected] from COK-MUM, travel date was 12-5-20. Indigo cancelled the flight & money goes to credit shell in airline account. Last month i was trying to book a ticket through credit shell but failed & showing that money was transferred to travel agents account. Last month i sent a complaint to Happy Easy go customer care on 24-12-20 but no result. I want my money back asap.My PNR no is XCUGRB. booking no is[protected].
My name is SUNIL MATHEW. MOB NO [protected]. Email [protected]@gmail.com

Whom so ever it may concern

I had booked a IndiGo ticket on 15/01/2020 in the name of Megha Chattree. TKT.pnr is JPT9KR.
Same was cancelled and amt is refunded from IndiGo, but amt not credited to my account yet, hope amt of Rs.3565/- must be with you on my behalf.
Kindly look into and arrange refund at earliest.
Thanks,
Megha Chattree
D/o Sanjay Chattree
[protected]

I had tickets booked for the month of may, due to covid all got cancelled.
I checked through my air lines they have refunded the amt to happy easy go, but happy easy go people are refunding it not booking new tickets

I need mail address to cancel my international ticket booked through happyeasy go. Thank you

Hi All,

This is in reference with your refund request for Trip ID:[protected]

As airline cancelled the flight on 4th Aug 2020. But the refund processing delayed from Happy easy go was 28th Aug 2020. If you take 28th Aug date, it been more than 113 days.
Please do the needful I need my money back. Now I am having a trust issue with happyeasygo, till now I was patiently waited for it.

Regards
Deepak.

I booked flight on April 30 2020 and it was cancelled by the airlines and I want refund

I have booked flights during the Lockdown period but still they not refunded the Ticket amount despite Indigo refunded to Happy easy go.

I have sent umpteen number of mails but now they completely unresponsive.

Absolutely BOGUS company . Do not book the flight from this company.

I had made 4 bookings through Happyeasygo, all flights cancelled due to lockdown.

I had enquired with airline, according them all refunds have been already issued by them before 2 months.

I had informed to Happyeasygo about this via email and also phone call, they assured me that, refund would be processed shortly.

After that refund not received, so I had sent emails again and also tried to call them but they never replied to emails also not replying to calls.

Regards

Sharadafu

Hi, I had booked a flight ticket with Happy Easy Go with Air India and it has been more than 5 months that I am waiting for a refund. Air India has confirmed that they have made the refund on 19th December, 2020 but I am still waiting to receive it. The happy easy go people never pick up phones or reply over emails. I want my refund.

[protected]
Due to slight fever and unable to travel during this pandemic time I had to cancel the ticket. HEG gave me a rough time, I had to make several trips to airport to cancel tickets with airlines, airline gave a note of 3084 rupees to be given back to me by HEG.

After about 20 email nothing happened from HEG, then I got an email saying will only be give 2100rs.

This is FRAUD.
I want the money that I was promised.
This is cheating of the public in times of Covid, airlines clearly instructed me I would be tested if I show symptoms on the day of flight so recheduling was uncertain so airlines charged penalties and now HEG has given me so much grief.
I will not rest untill my money is returned to me

I am still waiting for my ticket cancellaion refund, which is more than 90 days now, although I I have paid zero cancellation charges also for my three tickets, I have received email below from your team but still did not receive my refund. Please transfer the refund amount ASAP. It is quite frustating to chase Happyeasygo.

Nilesh Bhinde
Ph -[protected]

From: [protected]@happyeasygo.com
Sent: Tuesday, December 15, 2020 2:23 PM
To: [protected]@hotmail.com
Subject: CaseId[protected]:RE: Still waiting for Refund - Almost 3 months now

Dear Nilesh,

Greetings from Happyeasygo!!

This is in reference with your refund request for Order ID:[protected]

We regret the delay in response.
Please be assured that we're getting this checked and request you to allow us 10-15 working days for next update on this.

Note: Convenience fee & Insurance, Premium fee (if any) are non- refundable

We hope that all query have been resolved and in case of any further clarifications please feel free to reply. We will be happy to assist you.

Note:-Happyeasygo executives or representatives will NEVER ask you for your personal information i.e. your card details, passwords, PIN, CVV, OTP etc. DO NOT share these details with anyone over phone, SMS, WhatsApp, email or any other source.

Customer Care
Pushpdant Prakash
d263-5fd1273e-AttachmentId-9411
-

Sir, I have cancelled my Ticket of Airasia (I5-1983) Guwahati to Bangalore due to prepond said carrier. Company has refunded full amount Rs 4587 on 22 Dec 20. But unfortunately the said amount not received from your end.
Request please be credited Rs 4587 in my account as soon as possible and info through mail or my registered Mobile number.
Thank you for your Kindness.

In connection with your message /communication dated 11, 2020, 12:53 AM regarding refund request for Order No:[protected] I am surprised that in spite of being all details about the beneficiary account you have once again requested to submit the same . it is very clear that I had paid the amount for purchasing two tickets through Order No :[protected] bearing PNR NO.MDPR3Y for four-person was scheduled on 8/5/2020 from PAT to Mumbai and Order[protected] bearing PNR NO FEPGYI for one-person was scheduled on 17/5/2020 from PAT to Mumbai respectively. It is obvious that amount debited from my account and credited in your account . on being raised query /complaint you have sent cooked reply reproduced as under

" n Sun, Dec 6, 2020 at 11:09 AM [protected]@happyeasygo.com < [protected]@happyeasygo.com > wrote:
Dear Mani,
Greetings from Happyeasygo!!
This is in reference to your refund request for Order ID[protected]
Please be informed that we have received your cancellation request and the same has been forwarded to the airline for the validation. Once refund is received from airlines then HEG will process into your account where it would take upto 90 days to reach into your account. Hence would request you to kindly bear with us the shared turnaround time. We hope that all query have been resolved and in case of any further clarifications please feel free to reply. We will be happy to assist you.
Note:-
Happyeasygo executives or representatives will NEVER ask you for your personal information i.e. your card details, passwords, PIN, CVV, OTP etc. DO NOT share these details with anyone over phone, SMS, WhatsApp, email or any other source. · Convenience is non- refundable ·
Airlines may take more than 90 days to process full refund, in such scenarios HEG will be able to process refund post receiving from airlines".

Thereafter, I filed the complaint against the airlines, and the airlines in response to my complaint communicated that airlines have already refunded the amount in your company's account in the month of August 2020 and your company is sitting on my money closing its eyes and ear. I think the same amount should have been refunded in my account in the month of August.
Further please refer to my communication on Dec 19, 2020, 1:12 PM I got message /communication dated 23.12, 2020, 10:07 PM regarding refund request for Order No :[protected] and Order[protected], I was surprised to meet the incident of communication that in spite of being all details about the beneficiary account I have once again been requested to submit the same. This is nothing but harassment of consumers. it is very clear that I had paid the amount for purchasing two tickets through Order No :[protected] bearing PNR NO.MDPR3Y for four-person was scheduled on 8/5/2020 from PAT to Mumbai and Order[protected] bearing PNR NO FEPGYI for four-person was scheduled on 17/5/2020 from PAT to Mumbai respectively. I have already attached copy of the canceled cheque for your reference messaged on Dec 19, 2020, 1:12 PM . It is once again requested that all amounts in respect of ticket purchase vide Order No:[protected] and Order[protected] may be refunded immediately. I' have mailed everything on mail ID [protected]@happyeasygo.com .

My PNR IS xcugrb. Amount goes to credit shell. booked ticket through happy easy go. Now i can't book ticke because of indigo tells that old ticket booked by travel agent id. if i trying to book through your sight, credit shell option not coming. please help..
Sunil Mathew