HappyEasyGo Complaints & Reviews

I have booked a flight 6e319 chennai to trivandrum with pnr-zlgzqg (13 april 2020). But due to the on going covid-19 effect i was forced to cancel my ticket.
As per the communication with indigo customer care they intimated that they have already processed my refund of amount inr 8, 792 on 18 march 2020. But the amount is not refunded back to me from the agency side.

I booked ticket for 24 March due to locked out process I cancel the ticket still I could not understand why the happy easy go charges more on flight cancelation. Can any one tell me what is the legal progress to claim on happy easy go .

I had booked a flight from bhubaneshwar to bangalore for 19th march through happyeasygo portal, indigo flight (6e-157), with pnr - ynw8ja. I was scheduled to travel from manila to bhubaneshwar, and bhubaneshwar to bangaore. I could not travel in this flight as all my flights from manila to bhubaneshwar was cancelled. When i called the travel agent they mentioned that they cannot cancel my ticket and if i cancel they would not refund my money. They asked me to get in touch with indigo directly. I spent 3 hours of time to connect with indigo for cancellation. But finally, indigo asked to speak to travel agent itself for refund and they cannot help me. I was be played with both happyeasygo travel agent and indigo. I need my full refund as it was not my fault that i did not travel, as the situation was corona virus outbreak. I am genuinely asking for a refund, as it was a critical situation of me not being able to travel, where whole world knows about this incident.

Hi,

Due to covid 19 air india announced free re schedule (Inform before 72 hrs.) for all passengers travel until 31st march. I also requested over e mails "happyseasygo" to re reschedule my tickets accordingly and share confirmation. Initially they asked for 500rs extra charge as "variable fee" which i agreed to and gave a go ahead on e mail. Post that i had sent multiple followup emails in order to understand the status on my request but unfortunately until. Travel date there was no confirmation on re schedule tickets or a reply from their side. I called at their call centres multiple times as well in order to know the status on my request but they are so care less that they didn't initiate on my request and finally asked me to pay 5000 rs additional amount as a "variable charges" at the day of my travel. This is a big fraud because 5000rs is not a variable cost, its a fare of a new ticket as per my reschedule.
Unfortunately i have to re book my ticket directly from air india and spent 2900 rs for which they (Happyeasygo) was asking 3000.
They still haven't reschedule my second/return ticket for 30th march, 20 and asking for additional cost as "variable", despite that i have given a go ahead as per airline terms and condition.

Hi,

Due of covid19 air india has announced to free re scheduling (Inform within 72 hours) to all customers. I submitted my re schedule request much earlier (As per terms and condition) to happyeasygo team over e mail and through customer care call as well. Since they didn't act on time they asked me to re pay for ticket. They didn't accept their mistake and shared the revised fare as "variable charges". My ticket was booked at 3600 whereas post the reschedule request they asked me to pay another 5000 for re schedule despite that i had given my request before 72 hrs.in which no extra money is required to be paid.

They are absolutely irresponsible and money making mindset people. They really don't care about customer experience and support.

I suggest don't book your tickets from them, you will regret your decision. Just to save few rs. You might lose all your money because of them.

Spicejet has cancelled 21st mar 2020 ticket and tomorrow is a curfew so i cannot travel. I have written several times to happyeasygo, tried calling them but no response. This is a government order so happyeasy must refund. I have tweeted, i have called their customer which doesnt get answered and emailed them. If it is a government order happyeasy must return money

I have tried to book flight tickets on 10th of march (Booking id[protected] which was successfully done on 10th march at 11.19 pm though airtel payment bank, ticket was not booked and money was not refunded. Happyeasygo customer care team initially replied it will be refunded within 7-10 working days & now saying the transaction was unsuccessful & was auto refunded on 10th march itself. I have checked multiple times with airtel payment bank also but they have shared all details of successful transaction. Happy easy go is doing complete fraud. Pls help to get refund of my inr 8054.

I had booked a flight ticket on 21st march, 2020 from kolkata to pune (Trip id :[protected]. And i have booked the ticket while applying for free reschedule to keep my travel flexible. Due to the coronavirus pandemic, i asked happyeasygo to reschedule my flight they have replied once to me, after i provided them with the necessary confirmation, there is no update from their side. Even the customer care number is not being connected. I raised this request on 17th and today is 20th, still no communication received from their side and i am also unable to reach them.

Refund is not given so far after long awing, it is almost 20 days, my order id:[protected].

Everytime i get same template reply to wait for some more days..

Refund recived from airlines end within 1-2 days and attached proof of credit note and refund recived.. Only from heg end it needs to be given back.

But even imps, neft to bank account will not take 15 days...

I got refund within 3 days from makemy trip, cleartrip, for same flight cancelled, and for same refund.. Even they didn't deduct any fees like in heg convenience fee of rs649 is deducted, still it balance amount is not given back.. What is the convenience o[censored]ser i don't understand...

It makes complete disappointment to book again from heg...

Can anyone check and refund the amount.

I submitted a reschedule request for air asia flight i5-317 dated 2 apr 2020 yesterday but have not yet received any mail regarding reschedule details. The filght details are as follows:

Booking id:[protected]
Pnr no: m854fh
Passenger name (S): souvik chanda, samheeta dhar

It is urgent as without the confirmation i am not able to decide whether it will be rescheduled or will i need to cancel and go for a fresh booking.

I had booked a flight from happyeasygo to bkk which the indigo airline has cancelled. But now happyeasygo refuses to refund me convenience fee of inr 848 which you state is non-refundable. How am i to blame if the airline cancels the flight. Other travel websites like makemytrip and goibibo are refunding convenience fees due to airline cancellations because of covid19.. So why are happyeasygo still refusing to refund the convenience fee???
Moreover indigo has given happyeasygo the full refund so why are they deducting the convenience fee???
Its really pathetic that happyeasygo misuses a global pandemic to cheat customers of their hard earned money.

I've booked a flight ticket through happy easy go and the carrier was air india.
The flight got cancelled from the airline end and i had to struggle alot to get the alternative travel option.
Anyway after all those things, i'd to apply myself with happy easy go for refund and these guys are really really slow on processing the refund.
It's now more than 75 days and these people are saying 24-48 hours again and again, but no update at all.
When i contacted air india, they told happy easy go has not yet initiated the refund and it's pending from happy easy go end.
I don't know what these teams are doing and the customer service team are not providing update properly.
I tried my best to complaint and requested multiple times for proper response.
But they never responded properly.

Order id
[protected]

I booked a ticket with date change option enabled. when asking for the date change. I get charged with the incorrect fare difference.

i have attached the screen shot. the orignal ticket amount was 10912

when asking for the date change. I get the fare difference as 2985 which is totally wrong.

the current ticket pricing at that movement where. around[protected]. attached the screenshots.

so Happy Easy go is changing for incorrect fare difference while the correct amounts where different. I am expecting the fare difference to be 0 or negative instead the fare difference shown by happy easy go is 2985.

This is a fraud happy easy go is making.

I have booked flight from Chennai to Jaipur for[protected] from happyeasygo. They are just showing the booking ID and no pnr is being shown. Its been 3 hrs and they are even not picking the phone. I want either my money back or flight confirmed. Their behavior is just unethical. Today is[protected] and I don't know what to do next.My booking id is[protected].
I really want the concerned authority to take strict action against them.

Round trip return ticket canceling the flight shows status as refunding but still status is confirmed in flight website.

Unable to reach customer care as it is always busy which is very annoying.

Urgently cancellation is required otherwise these people will not refund any amount.

Requested cancellation several times but status is not updated

I want to cancel my ticket for order id[protected]. Was trying to contact the customer care since morning but didn't received any response from them. Not even a single time their call was connected. And my ticket is of monday and its way too urgent for me to cancel the ticket or i have to pay the amount without doing any mistake. This is not the way to treat the customers like this. Just way too pathetic site to cancel the tickets. Just want my tickets for monday (16th march, 2020) to be cancelled asap.

I request the concern authority to take strict actions on happy easy go.

Thanks
Shalu

I have cancelled a flight booking recently and refund as not been initiated although the status in application says refunded. I have not received any money..
I have written several mails but they do not reply to them. Also i have tried calling them on their customer service phone number but they do not respond to my calls as well.

Trip id[protected]

Please suggest

I booked a flight ticket with order id[protected] on the happy easy go app.
I booked a flight ticket which can rescheduled unlimited times in the heg app. But, they took extra money for re - schedulable flight ticket, later when i contacted the airline there was no rescheduling ticket booked on my behalf.

When asked heg to reschedule my ticket, they asked extra money.

Date of incident: 12.03.2020

I had booked 2 tickets with happyeasygo in march 2019. The trip ids are :[protected],[protected]. The flights were cancelled. However, happyeasygo still hasn't given me a refund for the flight tickets even after a year. Happyeasygo owes me rs.7028 + 18% interest pa. Needless to say, this has caused me a lot o[censored]nnecessary havoc of last minute bookings and the pain of contacting their useless associates.

I have contacted the customer service but all in vain. I have also contacted many of the associates at happyeasygo but have got useless replies. This company is run by goons. This company should be reported for fraudulent executions and their # board should be caught and put behind bars for stealing from the customers and causing mental harassment over a year.

I booked a flight ticket from Happyeasygo.com for travel from Pune to Chandigarh. I had chosen the option of 'Zero Rescheduling Fees' which states that I can reschedule the flight ticket any number of time with 'ZERO AIRLINE RESCHEDULING FEES" and need to pay only the fare difference and HappyEasyGo fees of Rs. 300.

Now that I want to change the date of travel, the customer care is demanding Rs 2900 extra which one of their executive say is the Fare difference and the other say it is Airline Penalty.

I have talked with the Team Indigo as well and they confirmed that there is no price difference of the flight.
Team at happyeasygo is demanding extra money for rescheduling.
This is a clear case of Cheating and Fraud.

I have already shared all the required screenshots to the customer care via email and they are giving vague reasons and demanding extra money.