HappyEasyGo Complaints & Reviews

I want to highlight the matter about the travel which my family had on june 2019 with private airline from delhi to pune.

I had book flight tickets from happyeasygo.com mobile application on 28th march 2019. I received mails for my bookings on my respective mail id's.

As per the flight tickets attached in mail, allowed weight for the trip from delhi to pune was check-in: 25kg, cabin: 7kg.

But when my family reached to airport and they had check-in for the flight, airline agent told them allowed weight is only 15 kg per check in bag which was completely contradictory against the baggage info which was mentioned in happyeasygo.com ticket.

Due to this improper information from happyeasygo, my family had suffered a lot and had paid inr 26400 for excess weight.

I had requested a complete refund of this amount paid as excess weight to happyeasygo.com and sent around 15-18 emails to happyeasygo.com support but each time they just ask for to wait for some time.

Its been 3 months now and i have called, emailed and followed up with them repeatedly. I am also going to formally lodge a complaint of fraud.

Happyeasygo claim that they have paid 17k for my ticket that i bought in 14k. They also say that they will not share payment confirmation to airline with customers claiming refund. Cancellation process is not straight forward where you call them and process cancellation. They want you to cancel with airline and then contact them with sms confirmation/email from airline. They add additional penalty beyond airline cancellation charges. No waiver for srinagar segment.

Dear sir,

I had booked ticked using happyeasygo as my travel isp.
Through order no[protected],[protected] and[protected].
The sector of travel was mumbai-jammu; jammu-srinagar & srinagar-mumbai.
The travel dates being 15th aug, 17th aug and 24th aug 2019.
The ticket was cancelled by me directly first with go air on 9th august 2019 after getting the directives of getting 100% refund since govt declared curfew in srinagar.
The airline paid the money on 9th aug 2019 to the travel isp.
Till date i am following-up with happyeasygo for my refund and they are unable to process my request for refund.

Order id:–[protected]
i had booked a flight on 24 august 2019 and they said the fare has gone up so they cannot confirm the booking. then i asked them to cancel it as i do not wanted to pay more for that flight. they said you will get the refund in 7 to 10 working days. i patiently wait and irts been more than 15 days they are just fooling me around their customer care executive named aanchal. was also fooling around. every time i call they ask me to wait for 72 hours. they do not even reply to my mails. they even disconnect my calls when i ask to talk to their supervisor. they are big frauds. you will never get your booking pnr and your money will also get stuck. beware of there online frauds.

We 3 friends booked flight ticket together.1ticket got confirm. Other 2 payment done got a call from happyeasygo that your ticket will be issued in 1hr.. But again i got mail that price has been increased i need to pay extra or cancel. Then i paid extra again but they are not giving choice for airlines. Im able to see flight in there app but they are telling me it's not available.. Finally end up paying more and all are in different flights now. I need a solution for this

On 5th sept 2019 i booked the flights from bali to amritsar for 20th nov 2019 and my booking was confirmed successful which costed me around 14700 inr and after calling the customer care multiple times didnt got the resolution. They keep on saying we will confirm the tickets in short while. Its been more than 24 hours and still no intimation and information received.

I would request to book my same ticket asap or book the same flight for 21st nov 2019, or refund my full amount with the compensation amount.

Place of incident: gurugram (6sep 2019)
I have booked my airline ticket from delhi to mumbai (25sep 2019), through www.happyeasygo.com today. I have made the payment online via credit card but not received any mail/sms. It shows only trip id and did not received the ticket. Further unable to contact them, able to know later this is a fraud website, doing cheating. My trip id is (Trip id :[protected]. You can check link as well: https://www.happyeasygo.com/account/? Src=trips/[protected]&token=eyjhbgcioijiuzi1nij9. Eyjqdgkioiixiiwiawf0ijoxnty3nze0nza5lcjzdwiioii5msa5odcwmji0nzewiiwiaxnzijoit3jk...⇄ Foxqknbtzdayzevvduqjqpvxt7j3ku6xucxt8e0mgwk

I kindly request the concern authorities to take strict action on happy easy go.
Thank you
Contact. No [protected]

Hello!
Yesterday night (04 Sept 2019) I made a booking at Roseate House Aerocity under the name of Mr Rahul Arora for 21st September 2019 thru HappyEasyGo

I got a confirmation email from HappyEasyGo, however when called at hotel to confirm the same, they denied to have any bookings under the name of Mr Arora.

We reached HappyEasyGo customer care early this afternoon and spoke to their representative Munish. He assured us that he'll call and update us in half an hour.
He did not call us back and since then we have been trying to reach the customer care service but there has been long queue and we could not reach them.

Attached is the screenshot from
1) HappyEasyGo which says the booking is confirmed
2) Roseate House Aerocity denying that there is no such booking

The confirmation no given by HappyEasyGo is 67056353.

Kindly Resolve

The worst website to book tickets. I booked the ticket with gender as male and the ticket is printed with gender as female.

As them for the correction which includes the screenshot. They denied for the same and also denied for the cancellation. Worst. Worst. Worst. Happyeasygo should be worstbadgo.com. The worst customer service.

I have attached the tickets and screenshot.

Order[protected]
Pnr:k6zf7r
Airasia i5-313

I had booked my ticket from bangalore to mumbai from happyy easy go where the timing foe flight ai608 mentioned in my ticket was mentioned as 18.40 which was wrong and actual timing was 18.15 due to which i missed my flight and then i had to paid extra rs 4600 for another flight ai 610.
When i asked them they are not supporting and denied for any mistake from their side.

Hi, i have booked ticket from ahmedabad to hubli for 15th aug which was canceled from indigo on 30th july hence same was canceled by me and i inform to happyeasygo through phone and mail. I have canceled my flight on 30th july and they promised me to give refund in 10-15 working days but till after taking lots of follow up with mail on phone till as on date of 30th aug i didnt receive any refund from that.

We have booked flight tickets on 'happy easy go' on 26/08/2019 after being redirected from skyscanner india; as they were showing cheapest tickets from london to mumbai on the website for the day 07/11/2019.

They took the payment and didn't issue the ticket; while emailing that they need to charge us double the fare amount to further issue the ticket.

Caseid[protected]:trip #[protected]
Caseid[protected]:trip #[protected] / trip #[protected]

This is a total fraud company and should be banned from doing the business

And sky scanner should not liaise with such fraudulent company.

I booked a roundtrip from kochi to delhi and i cancelled it due to some personal issues the refund was initiated by the airlines but happy easy go is not refunding me back. Please help me. Their customer care number is wrong, no reply to the email also. I am trying to contact them no response they are doing this to many. Please help me with this. They have provided 24 hours customer care and no one to respond to our calls, they are providing cheapest price and not doing it. I was waiting for a long time for my refund. They are cheating the customers.

Hi,

I booked ticket with go air for my travel on 16 Aug 2019 from LKO to DEL by web happyeasygo.com but due to some reason I was cancelled my booking before 7-8hrs of that flight time departure and claimed for my refunds. Happy easy go told me that they are not refund any amount because of penalty charges is more then your amount. The amounts of ticket is Rs2924 and penalty charge is rs3200 I don't know how is it possible. Sir is it fare rules? during booking it's show ticket refundable but now i got nothing.
Sir do the needful .

Pax name- GAYATRI Gupta
Flight no-g8-2611
Pnr- G72N2J
Date-16 aug 2019
Flight LKO-DEL

My name is sobin george. I cancelled my booking on air india flight booked through happyeasygo two days before the travel. They did not send any message or mail regarding cancellation. I dropped a mail to them regarding this. They sent me a mail back saying that mine was a non-refundable ticket. However it was a refundable ticket.

I talked to their customer care executive and he confirmed that it was a refundable ticket, but i will not get any refund since it was a low-cost ticket. On the other hand, the the status of my ticket on their website showed "refunded".
It is clear cheating. They should have refunded me after deducting the cancellation charges. I have all the proof and i am planning to file a case in the consumer court against happyeasygo

Details of ticket

Order id:[protected]
Pnr. Hlssp
Flight no. Ai 9606
Sector. Kochi bangalore

Sobin george
10/4, isec quarters, nagarbhavi, bengalur 560072

Don’t even think of booking flight from this app. They’re fraud. They literally deducted my amount and didn’t send the ticket. This has happened twice. Booked flight from this app at the very last moment because of lowest fare. Amount got deducted and i got the notification that i’ll get my ticket in an hour. I waited till last moment and they canceled. And there wasn’t any support from them at all. Also, asked me to pay extra 30% to get the ticket of same flight. And this has happened twice with me. They’re cheaters.

I had booked a hotel in nanital manumaharani, 3 terrace room were booked i paid them ra. 31, 875. Total bill was approx 39000 but they had some offer of excluding and giving discount in gst. They did not provided any invoice but i got it from website then i called hotel, they confirmed your premium room is booked from clear trip. I got to know clear is supplier of happy easy go. Happy easy claims 24*7 support since friday no one is available. When i started posting on their fb and instagram page one person from marketing saying no one in available from concerned team or back support also called with an intense that i should not post on their wall and wait for 48 hours. After 3 days passed. I called hotel they said all terrace rooms are sold out and today also on my several calls to customer support twice i was answered and told them to upgrade and solve whereas commitment failed as no one bothered to call me back. Now i am making my booking from reliable source i have been cheated and harassed since last 5 fags with no response at all and today no call back despite i called and wrote to them. I also wrote to md mr. Vivek prabhakar as well on instagram seems like no one is bothered on any platform, such fraud companies should not be working. Now my amount on their mistake which they confirmed is stuck. They charged me 31, 865 forcterrace rooms degraded and it’s all sold out in hotel moreover no response as i told them i[censored] can’t today by 6 then cancel it as i can’t spoil my trip and i will book other hotel. Please help me getting my money and response i feel harassed. I am attached picture of my booking which shows my terrace rooms are booked. Moreover how can they claim 24*7 suppprt when they don’t work that way.

Flight details:

From: bengaluru
To: pune
Carrier: jet airways
Booked date: 14th jan 2019
Travel date: 03rd apr 2019
Passengers: 3

Flight cancellation was intimated to happyeasygo on 20th march 2019.

Till now i have been following up every month for the refund and happeasygo stopped responding to my emails. Looks like they aren't bothered to address the issue or at least respond.

The ticket amount for the same flight has been refunded in may 2019 for other travelers booked through makemytrip.

HappyEasyGo is not refunding the amount for the canceled flight by airline.
Airline has already been informed me that they have done the due diligence from their side and matter is with your travel agent which is happy easy go. It has been almost 5 months. Below are the details of the travel:
My Trip ID is[protected]
PNR is PJDAFM.
Ticket no. 589-[protected], 589-[protected]

Pasting the entire email communication here:

akash rai
Mar 17, 2019, 11:19 AM
to Customer, Nupur

Hi HEG Customer support team,

Could you please book us on a different airline? Jet Airways has canceled our new flight 9w324.

Thanks,

Customer Support
Mar 17, 2019, 4:33 PM
to me, nupur

Dear Akash,

With reference to your query for the trip id:[protected]

We would like to advise you kindly share the new flight details, for further assistance.
New Travel Date- Date should be the same as like previous booking.
Flight No-
Flight Time-
Passenger Name

Thanks & Regards,

Iftikar Alam Laskar
Customer support team
https://www.happyeasygo.com/support/
d128-5c741347-AttachmentId-791413

akash rai
Attachments
Mar 18, 2019, 7:27 AM
to Customer

Screenshot is attached for our suitable flight.

Note that we had made some changes in our plan as per new flight given by jet Airways according to that this is the best suitable flight for us.

Thanks,

Attachments area

Customer Support
Mar 18, 2019, 2:41 PM
to me

Dear Akash,

With reference to your query for the trip id:[protected]

We would like to inform you that, flight and Date should be the same as like the previous booking for alternate flight.

Further, you can contact to your airline for the same.

Thanks & Regards,

Iftikar Alam Laskar
customer support team
https://www.happyeasygo.com/support/

d128-5c741347-AttachmentId-827978

akash rai
Mar 18, 2019, 2:48 PM
to Customer

Date is same and There is no jet Airways available then How can I give you the same flight.

Thanks,

akash rai
Mar 19, 2019, 2:29 PM
to Customer

Hi,

Any update on this?
Could you please call me on [protected] to discuss about this?

Thanks,

akash rai
Mar 19, 2019, 10:54 PM
to Customer

Could you please have some courtesy to respond?
Is this your customer service?
Why do you people charge convinience fee?
Don't you have any responsibility towards your customers?

I am here on my tour, not able to enjoy my vacation because of this flight which I have booked from your portal.

Thanks,

akash rai
Mar 20, 2019, 10:56 PM
to Customer

I must say worst customer support. No one is willing to reply. My travel date is in less than 72 hours. Do you people have any sense of responsibility?

Thanks,

akash rai
Mar 22, 2019, 9:01 PM
to Customer

Hi,

Could you please refund the full amount in below account :

Account holder name : Akash Rai
Account no.[protected]
ICICI BANK
Ifsc : ICIC0000985

I want full refund please don't deduct any convinience fee as you have not provided any convinience and have done more harm than good.

Thanks,

akash rai
Apr 18, 2019, 3:18 PM
to Customer

Hi HEG Customer support team,

How long does it take to refund the amount of a canceled ticket.?
You had earlier mentioned 10 days but It has been more than 3 weeks since I canceled my ticket.
I got call from jet Airways twice that they have already initiated refund and asked me to connect with my travel agent. I spoken to your customer care but still there is no action taken from your side.

I would like to escalate this issue.
Please work on this on highest priority.

Thanks,

akash rai
Apr 22, 2019, 2:19 PM
to Customer

Hi,

Could you please tell me the status of this?

Thanks,

Customer Support
Apr 23, 2019, 9:47 AM
to me

Dear Akash,

With reference to your query regarding refund for Trip id:[protected]

We apologise for the delay in response. Please be informed that we have received your cancellation request and refund would be initiated post receiving from the airline end. We would request you to wait till we receive refund from the airline's end.

Thanks & Regards,

Shalini.Sharma

https://www.happyeasygo.com/support/

d415-5cb84886-AttachmentId-190519

akash rai
Apr 23, 2019, 1:11 PM
to Customer

I talked to airline and they said they have already initiated the refund.
How long will it take?

Thanks,

Customer Support
Apr 23, 2019, 1:18 PM
to me

Dear Akash,

With reference to your query regarding refund for Trip id:[protected]

Please be informed that we have raised the refund request to our refund's team. However action will be taken once we will receive the refund from the airline end.

Thanks & Regards,

Shalini.Sharma

https://www.happyeasygo.com/support/

d415-5cb84886-AttachmentId-196444

akash rai
Apr 29, 2019, 6:24 PM
to Customer

Hi,

How long will it take to resolve this issue?
I am fed up with your customer support.
Could you please refund my amount?

Thanks,

akash rai
Jul 24, 2019, 1:06 AM
to Customer

What's the status of this?

[protected]@happyeasygo.com
Jul 25, 2019, 12:08 PM
to me

Dear Akash,

This is with reference to your e-mail under trip id:[protected].

Please be informed that our refund’s team is constantly following up with the airlines regarding the refund.

We would request you to kindly wait, refund would be initiated in the same mode of payment post receiving from the airline's end.

We appreciate your patience and understanding in this matter.

Thanks & Regards

Ashish Tikoriya
Customer Service
https://www.happyeasygo.com/support/
d790-5d38ab44-AttachmentId-1126

akash rai
Jul 25, 2019, 4:09 PM
to Customer

How long will it take?
It's been more than 3 months.

Thanks,

Bounce
Jul 25, 2019, 4:09 PM
Google servers are temporarily overloaded. Your message was not sent. Please try again shortly.

akash rai
Jul 27, 2019, 6:43 PM
to Customer

[protected]@happyeasygo.com
Jul 29, 2019, 6:25 PM
to me

Dear Akash,

With reference to your concern regarding the refund for flight cancellation of order id[protected].

We regret the inconvenience caused due to delay in refund.

Please be informed that our refund's department tried to claim the refund from airlines, however, we have not received it yet.

As per the latest update, Jet Airways has completely stopped refunding to its agencies and the customers.

We are also not in a position to share any date of refund from Jet Airways as per the ongoing circumstances from the Airlines end.

We appreciate your understanding and patience in this regards.

Thanks & Regards

Harishankar Sah

Customer Service

https://www.happyeasygo.com/support/

d491-5d3cdd83-AttachmentId-3482

Dear support,
If you guys are not capable of serving atleast please inform. What is the point of making a customer suffer like this.
Firstly you your self commit for confirmation with in 20 min of payment and after taking payment from customer there is no one to handle the concern. None of the customer support option works neither on-call nor email.

I humbly request you that someone may be in a emergency situation it's better to give your customer clear picture of the situation.

I was in a call que for good 40 min and a support executive has confirmed me that there is 24*7 call support.
And also if you are not sure of providing the timely service on what grounds you guys deduct the money from customer account that's so silly.

I request you to contact asap to present me a true clear picture.

Since you are not able to provide my with timely support what if i have to go with some other booking atleast answer this...

Its been more than 3 hrs since you guys have charged my the amount and after trying to get in touch umpteen times still there is no response.

Such inhumane.