Hey team,
My caseid with happy easy go is[protected] and order id is[protected].
This is to inform you that, we have booked air india tickets in october from happyeasygo for mumbai to hyderabad for 9th april, but due to delay of more than an hour we have cancelled our air india tickets on 9th april.
We have received stamp copy of full refund amount from air india, which is attached below and submitted to happyeasygo, but after following up with happyeasygo for more than 4 months, we have received refund of only 1777 instead of 13280 which they've received from air india.
Kindly find the received stamp copy of air india, and request you to take action against happyeasygo.
Regards,
Santosh
The format of correspondence is explaind in the comments above:
This is a short reference direct link to public complint and the comments:
[ http://tinyurl.com/y5npmzf5 ]
Addrsses is a travel agent, probbaly. It can be the air carrier who had canncelled their flight.
As regard with the amount of compensation, the Indian law fore sees exact amount.
If you do not know, whre and the way of submission of complaint,
you can hire a lawyer or professiona in civil aviation for agreed remuniration.
Usually, the department general of civil aviation (DGCA) of the ministry of civil aviation of India shall issue orders to the aircarriers follwing the examnation of the complaint.
In practice, they (DGCA) do not work with passenger complainst according to the code of the civil procedure and other regulatory enactments on the rights of passengers and customers.
There is customers court in each Indian sate, where every passenger can apply,
following the receipt of the result of own complaint from air carrier
not later than in 12 months after the receipt of any correspondence from aircarrier
or
following the submisison of its own complaint towards the air carrier
not later than in 13 months after the cancellation of the flight.
This private site does not allow to edit the text after its submission.
Regards.