Havells India Complaints & Reviews

Havells faratta windstorm 500 not working

Purchased a havells motor. And it was of very poor quality and it became useless after some weeks. I wrote many complaints but nothing happened. Then mechanic came and said that he will do something but no one has done anything so far. No solution. My product is in guarantee. I want that my product should be changed right away

I purchased a Havells Purifier last year in October 2019.
There was a registered request in March 2020 for service so that they change the filter.
As on today, no one came even after repeated calls to customer care.
It is now trend to justify everything with COVID-19 and lockdown.

In the next 2 months, the warranty is going to be void as it will complete 1 year.
Therefore, from March 2020 till today, I have already wasted 6 months of warranty.
The customer executives and the senior employees, all of them are stupid and good for nothing.
They did not even acknowledged the issue with their service.

As I purchase a Havells Celia cooler last year June month but due to lock down covid19 so many time I go to complaint but office off found and when I complaint to dealer, he send a service engineer and they deny me to cover this complaint under warranty so please look in this matter soon because we are facing issue same from 2 months .

NOTE : Cooler have small issue of its fan is not working at low/medium option only otherwise ok .

Complaint job no :[protected] still no solution

Purchased[protected], invoice no: faahin[protected]
Havels 15 l storage water geyser (Adonia? Digital, white) | havels adonia digital 15 ltr. | geyser plus is not working.

Gm sir i request ur good self that, last time i complain of same issue. But u gave nothing respond, i used ur products last year.. Some of the switchs last their color... So i want to be replacement of these switchs as soon as possible...
My first complaint was by name of... Mohammad waseem..

Thank you...

I purchased one Max water purifier in 30th Sep 2019 in Kolkata. I stay and work in other city and hence come here once in a while. Last week (Aug 2020) I called Havells for my first service. The service person did a general service but refused to change the filter as it will be done in "9 month service". I argued with him that it is already 11 months over and hence he should do the change. He he had a funny logic that I will have to raise another service request for this. I do not understand what type of logic is this? Is it from Havells itself or it is coined by the service person to avoid changing the filer. I want to know what are my entitlements (which filters will be mandatorily changed) in first year?

Bought the geyser from reliance, kothapet, hyd a month ago. Suddenly stopped working. Given 2 years warranty. Not satisfied with early repairs

6. Item no 02hh01501477/02hg01507286/021czjh04270/021czjh03950/021azzh00386/01hk35000172 celling fan

Nirmal kumar chaudhuri. Rabindra sarani. Post = khatra. Pin no. 722140.
West bengal

I had purchased 10 watt led panel on 21/11/2019. Total number of panels are 18 out of which 3 are not working. I request you send your repairing man aa soon as possible.

[10/08, 8:37 am] lalit jio: dear lalita mohan tripathy! Your "breakdown" with reference no. "[protected]" has been assigned to service engineer/asp - "amrit das
Please show purchase bill to our engineer to avail warranty services.
[10/08, 8:39 am] lalitmohantripathy: 01.07.2020
[10/08, 8:39 am] lalitmohantripathy: dear lalita mohan tripathy! Your"breakdown"with reference no."[protected]"has been assigned to service engineer/asp -"bisikeshan maharana
Please show purchase bill to our engineer to avail warranty services.
[10/08, 8:39 am] lalitmohantripathy: 29.07.20

Setting appointments from last moths or so and no one is visitiled location despite multiple appointments.
Now arrived and said service will we paid as amc expored.

Why i paid ro amc charges and didnot get my free service?

Hii i m sachin salunkhe, my geyser not working propurly,
Please contact mi for repairing your product, emigetly

I purchased a fan on 2nd august 2020. Of price: 3806.
I paid the price through my credit card. I received it today and your executive told that the payment mode is cod. And took back the fan back.
Your service is very bad, caused alot of inconvenience
Order no[protected]
Chakresh jain
[protected]

I had purchased 2 water heaters on 10th dec 2019. Since purchase, there has been recurring breakdown experienced of both the water heaters. Each time, your engineers visited the site and provided repair services but within couple of days, the heaters brokedown again rendering the machine useless. Each time your engineers persuaded to provide the happy code to close the complaints without actually removing the defect or providing any replacements. My last complaint was lodged in feb-mar which was closed by your engineer just on call even without visiting my home. Due to lockdown, i could not raise any complaints as mobility was restricted within the society.

Further details are as below

Water heater make : havells instanio 3 ltr electric water heater
Purchased from : royal electricals & hw stores, shanti nagar, mira road
Product serial no. : fnigeca06989 and fnigeca06991
Date of purchase : 10th december 2019

I tried calling your helpline and also tried to put whatsapp complaint but it is totally customer unfriendly. The artificial intelligence (Ai) used on both platforms to register complaints is useless and developed without customer centric approach and far from making any effort to register and resolve customer grievance. I have also raised a written complaint on 27th june on [protected]@havells.com but no one has even bothered to respond.

This is pathetic service and a misnomer to the reputation of havells.

Hello
I have bought a iron last year which stopped working within 2 months. Later on i complained nd company ppl picked up for repairing. Later on they said it won't be repaired soo you will get a new iron in replacement. Then i approached the dealer cum distributor of your company - mega sales, near gitanjali sq nagpur, maharashtra, from where i have bought the iron. They said they have left the distribution of havells soo they can't do anything. Then i came to know diffrent distributor at ravi nagar opp sen gupta hospital. When i narrated them the story they also said he cant exchange and u have to call customer care only. I called them again they took the iron but no revert from them. Finally almost after a year i got my same old iron back.

Now you only tell me who will get the iron changed when your technical team already said that the iron cannot be repaired.

Hoping to hear from you soon.

Warm regards
Mayank rampuria
[protected]

I have purchased Havells water purifier last December and within 1 months of the purchase the purifier stopped working. We informed the technician and he serviced the purifier and was working fine for 2 months. Again the same problem happened. Normally it takes only 45 minutes for the full purification. But now it takes almost 1.5 hours. During this period the water purifier has been serviced almost 4 times.

Since the machine is not working properly even after frequent servicing of almost 4 - 5 times we would like to replace our unit with a new one.

So kindly request you to kindly assist in our matter as quickly as possible.

I have bought this product from amazon on 27 jun 2020 and it stopped working on 13 jul 2020. It has 2 years guarantee please help

I have purchased havells purifier last year nov month and as per the service, its purification candle should be replaced on 2nd may 2020. But despite of many reminders, no one comes for the service and each time gives a stupid excuse.

Hello, sir complaint as per that i had purchased havells fan but within 10 to 15 days fan has breakdown (Some parts creating problems) our product is under warranty but the technicians came or told us you have to purchase parts otherwise it will not work properly. As per warranty rules of new fan products parts or service free but they refuse to change without money. They cheat us so, kindly request all of you take some action against shopkeeper..
And the details of shopkeeper mentioned in the bill which is attached with this mail.