Havells India Complaints & Reviews

48hrs time was allotes to me for service agent service, but no action has been taken, its fourth day i am calling their customer service regularly.
Daily the customer service agent is asking me to wait for another 24hr, but only false hope and promises is given to me. This is the exploitation of consumer rights. The product is under warranty now, still no service agent has been sent by company, which is very disgusting.

I bought room heater on 22nd dec 2019, it stopped working and your technician came to fix it. Then on 2nd jan 2020 it again stopped working and we raised the complaint again but till now no technician visits us. This is so bad service you are giving to your customers. Everyday we are calling your customer care many times for follow up, but everytime we get false commitments. Not excepted from such brand. I am feeling like i have done a big mistake buying havells heater. My purpose of buying heater has failed as this heater is useless for me. Highly disappointed.

Sir/mam
I had complaint about my havells water heater/ gass gizar on your customer care 3 times. On my first complaint technician vist my house and he did not understand the problem of water heater/ gass gizar then return without solving my complaint and he also abused with my mother and i registered second complaint about the same problem a technician called me and asked me why you registered your complaint again he again abuse me and his supervisor also abuse me then they block my number and close my complaint without solving my complaint after that third time i registered another complaint but no body came to my house.. Back he denied for service and said it's not my wor. No body called or came since then.. I had already complaint you through email also for which i have not got any reply yet. Today when i called customer care again.. They said my complaint has been cancelled and showing customer out of station. This is a clear lie... I have been suffering from this my gizar is not at all working and we are become helpless to use our appliances. The technician lied to an extent. Kindly take action and get my gass gizar / water heater repaired as soon as possible.

Dear Team,
My self Bipin Shukla i am perching Geiger on 24/12/2019, but it's not installed due to Charles service, i am not Happy with Havells and Dealer, where is you complain tat, i think company not interested for customer service, i am also ragister complain in toll free with my another number [protected]
Feel free to contact me
Bipin Shukla
[protected]

I purchased "havells water heater" on[protected] and get installed on[protected]. Further its breakdown on[protected] and i registered complaint on same day(reference no .[protected] but not resolved till date.

I have again register complaint online by using your consumer portal (https://consumerconnect.Havells.Com) on[protected] reference no .[protected] engineer was assigned and received the scheduled message for[protected]:00 but no one came to resolve our issue.

Further as discussed last evening[protected] with your customer care executive (aman kumar gupta) from delhi head quarter over phone call "your service request will resolve on[protected]". In case my request not resolved asap i will go to escalated the same over social media and refund/replace policy.

Sir
I had complaint about my havells switches on 18 december 2019 on your customer care. A technician called me and asked for my address.. But no body came to my house.. When i called him back he denied for service and said it's not my work mr jaspal will handle this.. No body called or came since then.. I had already complaint you through email also for which i have not got any reply yet. Today when i called customer care again.. They said my complaint has been cancelled and showing customer out of station. This is a clear lie... I have been suffering from this as the switches are not at all working and we are become helpless to use our appliances. The technician lied to an extent. Kindly take action and get my switches repaired as soon as possible.

Flood light model. Jete pro plus 150w. First complaint made on 07/12/2019 complaint no.[protected] engineer visited the site and ordered some parts for replacement. Till to day parts not replaced. Flood light model. Jete pro plus 150wflood another complaint on 19/12/2019 no.[protected] and no one attend till today. Kashinath service engineer aware of this complaints.

Leakage issue from the Geyser. we had registered multiple complaints for the mentioned issue, the technician has changed the valve 2-3 times but issue still persist. Need replacement of product now as I feel the problem in Geyser only . below are the complaint numbers :

Service Request ID "[protected]
service request[protected]
service request[protected]
service request[protected]
service...

Dear Havells,

Two months ago, I bought a havells hair dryer HD3151.
Unfortunately, your product has not performed well, it's stop working .
To resolve the problem. I have been call the 5day ago to the service center but dont anyone solve my problem. It's has 7 days complete but not any person don't come from havells. Your service is very poor..really bad services. I really disappointed from havells.. now im not purchase product from havells..
I look forward to your reply and a resolution to my problem. I will wait only one day before seeking third-party assistance. Please contact me by phone or email.

[bhavik]

We bought havells oil heater with 9 fins very recently. Unfortunately, due to high heat the electric plug got melted and the product stop working. I am bit worried since it was my recent purchase. I have also taken photographs of the damaged plug and the product and also the electric socket that i am using for this oil heater. Since the product is still under warranty, i request to get the plug replaced.

My hair dryer of havells is not working properly. It is not releasing heat. The fan is working but the warm air is not coming out. Very bad service from havells. Havells is such a big company and it is not working now. I purchased this hair dryer in may 2019 and its stop working in july 2019... Are you seeing this. Please see to this matter. Thank you

-dear havells group i have purchased havells water geyser (25 ltrs) on dated 5-oct-19 and my geyser plug has been burn out and i have registered complaint on dated 19-dec-19 but my problm is still on, nobody is havells executive is coming to sort out the problm. Am very dissapointed with havells product. Such a worst experince, please try to resolve my complaint. For a havells group this is such a unprofessional thing.

I bought monza dx 15/2019 on 06sep19. I started using it in november only but within a month i observed a leakage into it. Water get filled in the plate and fills within the electric circuit (Thermostat). I called for the engineer, he came and said now everything is fine. But again on 22 dec19 same issue came. Water was leaking so badly that it was dropping outside from thermostat which is so dangerous that it can led to any accident.in this case i request for a complete replacement of the geyser.
I don't want any sort of assurance as its just 2 months old item.

Ravindra
[protected]

It is quite disheartening to experience such a poor nd pathetic after sale service u people render to your valuable customers, i am havinh 03 split ac"s of havells nd 01 water geyser model bella 15 ltr. The only reason why i had chosen havells was that i had trust earlier on u people. But after my geyser got some current issues nd wen i lodged complain in ur company by the name of anant shankar bhai" appointment of my service request "[protected]"was scheduled at "[protected]:51". Till from this date my geyser current issue has yet not been affixed. You people hire service engineer from local level who even don't know about customer complain resolution tat nd are so much reluctant nd lethargic, not carrying proper instruments with them to open the machine, don't have any idea about affixing issue. Height of ignorance occured when that engineer left opened my geyser for 02 days nd not picking up my phone nd dodging from my complain. I told him very first day i will pay ur service charge but i want machine problem to be affixed. I called several times on ur toll free but u guys have hired donkeys to look after ur valuable customers nd snatch ur hands rather than from supporting ur customers. I am fed up o[censored]r company nd now i will highlight ur level of customer service on social media nd even i will be righting to your md nd ceo too. You guys immediately go through my complain no. Registered nd send some expert engineer from kanpur or lucknow to my location banda, u. P pin 210001. Who should carry coil/element which as per report o[censored]r engineer is damaged nd circulating current from geyser to tap. Which is quite dangerous for my family to operate. Call me on [protected]/[protected]. And arrange to get my geyser (Model bella 15 lts) current issue affixed.

I have purchased 12 ceiling fans and two instant water heater geyser from havells. But i never thought that havells is providing worst products with very worst service. During my warranty period my ceiling fan started to create noise sound as well as geyser become non functional. So i complained and the person who came to solve the issue, took both the product for service. Nearly after 15 day he came for service to fix the issue. But after some day again both the products started same issue. When i came to home i saw that the upper base of ceiling fan got cracked. How it is possible, it is possible in two ways i) either havells is providing faulty product or ii) the service executive who attended the case has done something wrong. Similarly for geyser case also the water is not coming hot after service. The person informed that wait for 5 minute jhot water will come, if it doesnot comes then you have to press set button located at the bottom of the machine. So now that geyser is also not working. On oct 23 i have complained about my ceiling fan complain through customercare mail id from my mail id "[protected]@gmail.com" but till now that problem is not solved yet. Today morning i called to customer care and informed to arrange a visit so that my two problems can solve. But the customer care executive is informing me that as two cases are there you have to pay rs 200 each amounting to rs400. A single person will visit for one tim then why a customer will pay twice amount. Please look in to this matter and solve this issue as soon as possible so that i can restore my faith in havells again. Please check the details for my account through my number [protected].

I have purchased a comforter room heater from amazon. After 15 days its heating stopped working and since its in warranty so i called havells and they raised a service request on 11th dec. Since then i followed up daily and they are not sending any one to resolve this issue.

There is no point of warranty for these online products as the company is not taking any responsibility for them.

Please stay away from this fraud and havells products

R/o
my gass geyser is not working since 1st nov 2019 so i have registered a complaint regarding this on customer care and then service engineer came 12/11/2019 and told us to done it.
But after that geyser was not working properly from that we are talking with customer care to solve our request
but as well as service engineer and customer care are not doing their duty well. Kindly do the needful to make our gass geyser working and take suitable action against ur customer care or guilty faculty
thanks
baljit singh khurmi
[protected]

We have amc of ro and after some complications we have called to service engineer and he attends the same. But after that on digital screen, some abnormalities are showing. We are attaching the video. The alarm of pse and sign of setting is always showing.
I have also inform to service engineer regarding the video.

Rabindra kumar, [protected], [protected]

Had installed oro model switches in my whole flat. Was told by ab traders, dealer in, kestopur, kolkatathat they have lifetime replacement warranty. Now 5 yrs. Down the line some of the switches are not working. Ab traders have refused to replace them as the oro model has been withdrawn by the company. I hereby request you to arrange for replacement of the same at the earliest.

I had been trying to get drivers 10 quantity from last 2 months since i had made several complaints on portal too i require driver for havels led downlighter 18 watt urgently for my showroom at jodhpur. I made a complaint to service office here too in jodhpur still they are not responding for providing me the same. Please i need urgently driver 10 quantity.