Havells India Complaints & Reviews

Dear Sir/Madam,

I would like to take the opportunity to bring to your notice about the non-working of our New Havells ceiling fans . i purchased it before one month back i.e.[protected] i purchased 7 ceiling fans model no. 1250m stealth Air Fan H in that 2 are working rest of 5 fan not working. requesting them to give new 5 fans

nearly 50 times called to havells customer care but no one responding.

I am Gurmeet Singh i buy a new Jucier feom Ghai Elctricals o 25/05/2020 vide bill No.224 and i also pay Rs.2849.70 at purchaing time.But Jiucers all parts are not assemmebled properly, i comlaaint for it many times but myb problem has the same. so please solve my problem a soon as posssible

Button of geyser has been stuck in on position. It is not switching off. And some others buttons are also facing the same problem

I am Gurmeet Singh from Faridkot (punjab)India.I have purchase a juicer for havells company dated 25.05.2020 from Ghai Electrical, faridkot vide Bill No.224 and Rs.2850/-..This piece of juicer is defected. because all the parts of jucier have not attached properly please check this piece as as soon as possible earliest.my contact no.[protected] Adress:- Red Cross office, Red Cross bhawan, Sadiq Chowk, Faridkot151203

Overload switch gone for 2.2 kw single phase motor.

I have raised complaint to replace switches of 16A. I have been raising and keep on raising complaints and those technical team keep on closing the request. No escalations route at all

one such job id :[protected]
useless technicians nos:
[protected]
[protected]

For last one year ever since the said RO was installed at my premises nobody from company checked the pH of water coming out of water filter.

Yesterday it was checked through local service franchisee and was 6.5 pH which is acidic in nature and unhealthy for drinking purpose and the same was reported to local service franchisee and company's service head at Indore. But so far neither of them have taken any prompt action to control this damage caused to customer.

I am highly dissatisfied with such type of attitude of the company who is bothered to provide acidic drinking water to its customer after selling alkaline water filter RO.

Sunil Agrawal
Bhopal
[protected]

I am Abhya singh your customer, I have ceiling fan of your company and the blade holding bracket got broken fortunately no body got hurt. I complained to get the blade holding bracket but till now issue not resolved it’s pending almost for a year. Ceiling fan is FHCFCSTBAN48 Florence. Please get it rectified soonest. The post sale services of Havells is really going bad.
I am in pathankot. [protected], kindly call to discuss

Last few days ac not cooled as required at my shop
im complaint at service Centre my complaint reference # is[protected]
your engineer AKASHDEEP came today with asap

tooth brush and clean INTERNAL UNIT Condenser fins and filter they dont have proper tools like comb for condenser fins clean ?
after he required step ladder or bench for outdoor unit clean when we arrange he said im bring pump for outdoor unit cleaning they dont have pump ?
now im awaiting for yours technical Engineer ?
please this is very sincerely concern
wastage of time due to not proper team and tools
please arrange qualified skill technician
Thanks

Surinder Bhanot
mob #[protected]

I have bought the pentaforce pedestal fan there is no subject in manual to operate timer it automatically stops after 2 hours

Water not heating, issue with geyser

I have raised complaint last week for Havells gyeser issue. No response till now.
Complaint was deleted by havells, not sure why. no intimation.
old complaint ID[protected]
new coplaint ID[protected]

worst service !!!

Dear havells team

Apologies to begin this mail with rude language but yours seems to be the most pathetic, irresponsible, unprofessional and cheater organisations.

Job[protected] was raised with you on 9th september for servicing and changing of filter candles for the product, but till today no one has turned up to resolve the issue.

I have called the helpline twice to get the issue expedited, every time despite assurances, no show.

Then later i called your executive mentioned in the below mentioned sms

Dear kimat rai gupta! Your "breakdown" with reference "[protected]" has been assigned to our representative "aman." number :[protected]
For any assistance please contact customer service

He informed me that there is a dispute between the service provider and the company regarding the payment for the filter candles and i would be required to pay for it despite the fact that i have paid for amc. So after a heated debate he gave me contact number of his senior mr. Sunil - mob# [protected]. I have been calling him regularly for last 10 days and everyday he commits to send a technician but no one comes.

I am really not too much hopeful regarding a resolution from this platform as well looking at your track record, but am sending this email as a last trial before i forward this case to my lawyer and file a complaint of cheating, fraud and deficient services in the concerned consumer court.

Ankur lakhesh
[protected]

Sent from my iphone

I am escalating the issue in this forum after contacting the customer care several times and also mailing the issue to [protected]@havells.com twice with all the documents (on 21.09.2020 and 07.10.2020, but no response was received) along with a mail to grievance.[protected]@havells.com

I had purchased 5 pcs Havells Antila ceiling fans (48", Colour- Black) on 11.01.2020 in Kolkata.

I had them installed towards the end of Feb. but after only 6 months o[censored]se the blades of all 5 fans have started rusting. I raised a complaint through the customer care number on 04.09.2020. The Service request Id was[protected], following which the Technician visited my house & inspected the fans. He agreed that the blades of all 5 fans have started to rust & informed that all the blades (5X3 = 15) will be replaced within 7 to 10 days. However till date this has not been done.

When I contacted the customer care service, I was informed that my Service request Id[protected] has been closed and the same complaint was raised under a new Service request Id[protected] dated 22.09.2020. The Technician again called me & informed that the blades will be replaced soon. However till date this has not been done. When I called up the customer care center on 07.10.2020, I was informed that the Technician has closed the Service request stating that the customer is out of station, which is a totally false and fraudulent statement from him. A new Request Id[protected] was raised again on 07.10.2020, for the same complaint.

It has been a really very harassing and unpleasant experience so far from Brand Havells with absolutely unprofessional responses & unjustified time delays..

MCB not working purchased 1 year ago warranty of 6 years

I purchased a double pole mcb of havells. Which have one year warranty. But within the warranty period the service engineer resisting to come to visit home. And i dislike his phone call also. He is ride and uncultured. He dont know how to talk with customers. I have waited 10 days and he dont come. Without mcb my home is in danger situation

I have purchased a water purifier with product serial no. [protected] and have requested for installation of the same on date 13/09/2020 vide installation request no. JOB[protected] but to my utter dismay neither anyone has contacted nor my product got installed. It seems like I have done a mistake by choosing for havells products

I had purchased a pedestal fan and its base broke after a month. I contacted havells support to replace the base on july 8th and their technician from slv traders contacted me on july 8th and asked for the photo of the broken base. I sent the photo and i was informed that they will come next day and replace the base, but they didnt turn up. I repeatedly called in the havells customer care and opened a case for almost 6 times for the last 2 months. Though the case gets assigned, nobody even bothers to attend to it. The customer care even escalated to some senior and still no response. Such a pathetic customer service. Made a big mistake buying havells product. Finally i again i have to visit the dealer and he got me some help to get the havell technician come and fix it after 2.5 months. They charged me rs 480 on top of it.
Reference nos of the case:
[protected] july 8th
[protected] aug 5th
[protected] aug 28th
[protected] sept 13th

Such a pathetic customer service. It is not worth buying havell's product with such erratic and irresponsible customer care

हमने 14/09/2019 को लोटस शो रूम m p नगर भोपाल से हैवेल्स कंपनी का आर ओ खरीदा था, , , आज सुबह से ही उसमे बीप की आवाज आ रही है, , , चुकि आर ओ वारंटी पीरियड में है, , अतः आप इंजीनियर को भेजकर जल्द से जल्द ठीक कराने का कष्ट करें

अंजली खेर
[protected]
भोपाल

Details : mene havells ka trimmer kharida tha Usme problem aane lagi to mene havells ko January 2020 me complain ki Product under warranty me tha... havells dawara muje product replacement ka bola gaya nd muje 10-20 din wait krne ka bola gaya.. lekin 10-20 din baad jab mene call kiya to Customer care muje Bolte rahe ki jaldi aapko solutions milega Esse karte karte abhi September aa chuka hu muje koi bhi solutions nahi diya gaya hai mene company me mail karke bhi complain kiya but muje koi jawab nahi diya gaya mene Twitter pe tweet krke meri complain batayi to mere tweet delete kr diya gaya bohut hi bekaar service di gayi mene company me 6-7 baar complain kiya muje koi solutions nahi diya gaya please ab aap help kare taki nayay mil sake 1.[protected].[protected]..[protected].[protected].[protected] my all complain numbers

Mere pass ek hair dryer hai jo 2year guarantee me hai abhi 1year bhi nahi chala sahi se kharab ho gaya service senter me 01/09/2020 ko camplan kiya tha abhi tak koi sunwai nahi huaa aur mai khud roj havells service senter phone karta hun roj service senter wale bolte hai aaj aapka kaam ho jayega magar hota nahi hai product name hair dryer HD 3151