Havells India Complaints & Reviews

-dear havells group i have purchased havells water geyser (25 ltrs) on dated 5-oct-19 and my geyser plug has been burn out and i have registered complaint on dated 19-dec-19 but my problm is still on, nobody is havells executive is coming to sort out the problm. Am very dissapointed with havells product. Such a worst experince, please try to resolve my complaint. For a havells group this is such a unprofessional thing.

I bought monza dx 15/2019 on 06sep19. I started using it in november only but within a month i observed a leakage into it. Water get filled in the plate and fills within the electric circuit (Thermostat). I called for the engineer, he came and said now everything is fine. But again on 22 dec19 same issue came. Water was leaking so badly that it was dropping outside from thermostat which is so dangerous that it can led to any accident.in this case i request for a complete replacement of the geyser.
I don't want any sort of assurance as its just 2 months old item.

Ravindra
[protected]

It is quite disheartening to experience such a poor nd pathetic after sale service u people render to your valuable customers, i am havinh 03 split ac"s of havells nd 01 water geyser model bella 15 ltr. The only reason why i had chosen havells was that i had trust earlier on u people. But after my geyser got some current issues nd wen i lodged complain in ur company by the name of anant shankar bhai" appointment of my service request "[protected]"was scheduled at "[protected]:51". Till from this date my geyser current issue has yet not been affixed. You people hire service engineer from local level who even don't know about customer complain resolution tat nd are so much reluctant nd lethargic, not carrying proper instruments with them to open the machine, don't have any idea about affixing issue. Height of ignorance occured when that engineer left opened my geyser for 02 days nd not picking up my phone nd dodging from my complain. I told him very first day i will pay ur service charge but i want machine problem to be affixed. I called several times on ur toll free but u guys have hired donkeys to look after ur valuable customers nd snatch ur hands rather than from supporting ur customers. I am fed up o[censored]r company nd now i will highlight ur level of customer service on social media nd even i will be righting to your md nd ceo too. You guys immediately go through my complain no. Registered nd send some expert engineer from kanpur or lucknow to my location banda, u. P pin 210001. Who should carry coil/element which as per report o[censored]r engineer is damaged nd circulating current from geyser to tap. Which is quite dangerous for my family to operate. Call me on [protected]/[protected]. And arrange to get my geyser (Model bella 15 lts) current issue affixed.

I have purchased 12 ceiling fans and two instant water heater geyser from havells. But i never thought that havells is providing worst products with very worst service. During my warranty period my ceiling fan started to create noise sound as well as geyser become non functional. So i complained and the person who came to solve the issue, took both the product for service. Nearly after 15 day he came for service to fix the issue. But after some day again both the products started same issue. When i came to home i saw that the upper base of ceiling fan got cracked. How it is possible, it is possible in two ways i) either havells is providing faulty product or ii) the service executive who attended the case has done something wrong. Similarly for geyser case also the water is not coming hot after service. The person informed that wait for 5 minute jhot water will come, if it doesnot comes then you have to press set button located at the bottom of the machine. So now that geyser is also not working. On oct 23 i have complained about my ceiling fan complain through customercare mail id from my mail id "[protected]@gmail.com" but till now that problem is not solved yet. Today morning i called to customer care and informed to arrange a visit so that my two problems can solve. But the customer care executive is informing me that as two cases are there you have to pay rs 200 each amounting to rs400. A single person will visit for one tim then why a customer will pay twice amount. Please look in to this matter and solve this issue as soon as possible so that i can restore my faith in havells again. Please check the details for my account through my number [protected].

I have purchased a comforter room heater from amazon. After 15 days its heating stopped working and since its in warranty so i called havells and they raised a service request on 11th dec. Since then i followed up daily and they are not sending any one to resolve this issue.

There is no point of warranty for these online products as the company is not taking any responsibility for them.

Please stay away from this fraud and havells products

R/o
my gass geyser is not working since 1st nov 2019 so i have registered a complaint regarding this on customer care and then service engineer came 12/11/2019 and told us to done it.
But after that geyser was not working properly from that we are talking with customer care to solve our request
but as well as service engineer and customer care are not doing their duty well. Kindly do the needful to make our gass geyser working and take suitable action against ur customer care or guilty faculty
thanks
baljit singh khurmi
[protected]

We have amc of ro and after some complications we have called to service engineer and he attends the same. But after that on digital screen, some abnormalities are showing. We are attaching the video. The alarm of pse and sign of setting is always showing.
I have also inform to service engineer regarding the video.

Rabindra kumar, [protected], [protected]

Had installed oro model switches in my whole flat. Was told by ab traders, dealer in, kestopur, kolkatathat they have lifetime replacement warranty. Now 5 yrs. Down the line some of the switches are not working. Ab traders have refused to replace them as the oro model has been withdrawn by the company. I hereby request you to arrange for replacement of the same at the earliest.

I had been trying to get drivers 10 quantity from last 2 months since i had made several complaints on portal too i require driver for havels led downlighter 18 watt urgently for my showroom at jodhpur. I made a complaint to service office here too in jodhpur still they are not responding for providing me the same. Please i need urgently driver 10 quantity.

I have purchased havells water heater puro turbo15l ivory on[protected] from m/s naveen electronics, sanganer, jaipur. But from the date of installation some problems create for current flow in tap and water so we call engineer but he cannot resolve the problem even he visit four times and every visit new problem generated. And after[protected] your engineer not come and our complaint is pending for resolving. And your service request "[protected]" is pending. Kindly look the matter and resolve our problems as your brand name size and service quility because at this we much dissatisfied for your commitment

I purchase Heavells Instanio geyser on 30 Nov 2019 and after installation they not Work. I contact Havells customer care register my complain by ID[protected] and fix appointment on 03 Dec 2019 at 18:04 hrs. but tecnician " CHUNNU KUMAR " still not visited on my address.

03 month before i purchase Havells Adonia geyser and same technician was appointed for free installation . But at that time he also not come for installation and after waiting 15 day i installed by another paid technician.

So i very disappointed by Havells Services.

Complaint number[protected] registered on 10th oct 2019, still the problem is not resolved and your executive closed the complaint without solving the problem... After that i have sent 4 to 5 emails regarding the same but no response from havells. If you are not able to provide the service then why you selling products in the market. This is not acceptable and your executive behavior was not right when he was talking to me. Pls teach them how to talk with the customers.

I vinay kumar gera buying an havell’s gas gyser in date 30/11/2016
From chabra agencies kanpur
Before few days gyser was not working so register an complaint on havell’s customer care no which ticket no[protected] dated 15/11/2019 after a day on 16/11/2019 his service engenier visited our premises and said this gyser not repair at your premises and taken gas gyser for repair and said it’s taken two days but till today 27/11/2019 we not received our gas gyser in between we register two more complaints regarding this issue which ticket no[protected]. Today we have received an call from his local service centre by miss akansha she said your gas gyser is not repaired due to shortage of spare parts so it’s taken 15-20 days to repair
It’s look like company not able to give proper service after sales
If company not able to repair my gas gyser then replace with new gas gyser

With regards
Vinay kumar gera
Mob [protected]

A complaint has been logged for havells water purifier uv plus, item code: ghwuprl015 to be installed in our school premises.
Their service care member mr. Vijay kumar (Ph no. [protected]) visited the school but he did not even look at the product and did not do anything to resolve our issue. Moreover, he was very arrogant and did not listen to us.

You are requested to resolve our issue and send a professional person for the same.

Regards
B. S. Aggarwal
[protected]

Hello,
I bought electric gyser from jain sales corporation which is in hoshiarpur punjab on january 2018
The power button is not working
There is always a trip
Even when we switch on the button, after few minutes it automatically gets switched off... This is a great issue
Kindly send your experts. So that problem could be sort out. I will be greatful

I buy water heater of havells 10 ltr. Puro plus, after two days some sound is coming from geyser. I complained to custmer care they send one engineer but he is not qualified enough to solve the problem.
After that i complained more than 2 times on customer care, but engineer didn't come on given time, their behaviour is unprofessional.
Now i want to return this very low quality product because i think definitely it is not safe for use.
So please suggest me how to return this useless stuff.

I purchased a geyser from electrocraft sakchi jamshedur jharkhand, on 25-oct-2019. But the same has not been fitted by them. Although i have purchased the product but couldn't enjoy the use of it.
I have chased the maintenance engineer thrice but still it has not been fitted.

Service provided by the company is very poor.

I will prefer to return the product.

Regards
Lingaraj nahak.
Ph no:-[protected]
Email:- lingaraj. [protected]@tatasteel.com

Geysar not working after installation. We tried to check pipe or water flow but didnt getting hheated water after switch on for even more than 1 hour. We are not getting why its not working.
Please ensure that it will start working by today only due coming winters. Its difficult to take bath without hot water.
So send the mechanic by today to check or repair it.

My gas geyser not working I brought havells gas geyser 6 months back it's working well since one week it's not working battery also change and gas cylinder also change water flow is good I think some lose conection is there I am not sure maybe will please send technicaniton becoze winter season will you please your good services appericet
My name rafi my mobile no is [protected]
Thankyou

I had a downligter led 18 watts in my showroom required drivers for my lights from last 1 month but not availale i require 6 drivers for my downlighter led lights. Service centre refuses of stock. Many times earlier also i complained about the stock but no one from company manages to get it. I am really fed up with the short supply of drivers of led downlighters.