Havells India Complaints & Reviews

Dear team,

I had raised a complaint vide complaint id[protected] dated 28/02/2019 for my non block pump.

The engineer despite fixing time never turned up. I escalate this on 2/03/2019 to the customer care.

I got a call from m/s triveni engineer (Mobile - [protected]) and he too after fixing a time did not turn up.

This is highly unprofessional and unacceptable from an organisation, like yours.

I donot want a service engineer from m/s triveni to visit for the complaint, basis their un-professionalism

When we switch on the fan, it make noise continuously.in this regard we file a complaint with complaint no. 02fe05802209.
The person who come on behalf of havells he told us that there is a need to change some internal part of the fan, then he click the pic of bill and told us that he come back to us within a day or two.
After that we got a call that the bill is refused by the havells that the bill is not proper or invalid and we are not able to rectify the issue.
I need some resolution from havells.
Regards
Bhisham singh negi
[protected]

We had installed your companys automatic changeover switch in our flat at pnampalli nagar, ernakulam, kerala.in the last two years we have changed two units of the said item due to malfunction and complete breakdown. Now we will be replacing it with a new one as the replaced old one is out of warranty. If this continues to happen it will prove very expensive for us not to mention the problems involved. I am surprised that such a company as yours should produce such sub standard products.

I bought 2 water heaters from Havells in Jan-19. There is a outlet valve in both water heaters from where continuously water drips.I have logged complaint 2 times for same issue but the visiting service engineer is not able to rectify the same. Because of this all wardrobes in my bathroom have got damaged and complete bathroom walls are getting damaged too. This seems to be a manufacturing defect in the products and because of the same and I would like either rectification or replacement to avoid further damage at my place.

Dear team,
I bought a pocket shaver from havells, order no nyk[protected] on 28/12/2018 and this product delivered me in dead condition its not even gets start single time since i bought it and i have lodge a complaint about it to havells but they are not giving me any solution even their local technician mr rajnish is not responding on calls..

Their engineer has visited and checked that product and according to him its a dead product and it will get replaced so i am regularly calling to him and their customer care but they are not replacing the same.
Plz look on to the same and help for resolution.

I have pearls model switches in my house. Around 20 switches are not working. I have repeatedly registered my complaint at havells customer care number. My complaint id (So many) :
[protected]
Hl190496
Ia020856
[protected]
[protected]
Ia140167

And many more, can be checked with my registered mobile number - [protected].
I am fed up calling their executives as every time they assure that problem will be solved in 2 days. But it is more than 2 months now, i am still waiting for a solution.

I have lodged a complaint 8 months back regarding by cooler which stopped working immediately after 2 months from the date of purchase, i have been calling them repeatedly every time they raised a new complaint and sent an engineer to check for it they called me once in a while but never solved the problem, please friends don't purchase havells product they are as poor as their service

I have raised a complaint in last year for a cooler which gave problem with in 2 months of purchase, it's been 8 months now but no one has come to solve the problem, they will call once in a while come check and go saying they need to get the mother board but it has not been solved till not. Worest service which i have ever seen, please don't purchase havells products

I had lodged complain for breakdown of my fixed electric led mercury breakdown. After lodging complaint, complain no received[protected] on 15.02.2019 and engineer also assigned but till day no visit happens. This is the services you provide to your customer???
Please arrange to visit of engineer for replacement of my led. Please note in today's business era, lots of competitor are standing in the market. So try to improve your service and product too.
Regards
Prem jha

Dear sir
I have purchased geyser of havells make 25 ltrs on 17/08/2018 and got it installed on 21.09.2018 at flat no. H403 samridhi grand avenue techzne iv greater noida west 201306. Since 21.09.2018 it was working all right. Suddenly from 16/02/2019 it started leaking from multi function valve. Once power is switched off, water leakage stops. Engineer attended and told this will leak as it is leaking. Its ok and closes the case. I am not satisfied wit the reply given by engineer attended from havells side. Needs issue to be resolved.

This is to bring to your kind attention that i had bought a havells ghrfhagw 200 / 2000 watt comforter through amazon on 06 dec 2018 for an amt of rs 3215 (Order#[protected]
The reciept of which is attached here with : (Invoice no: del3 316)

The order was delivered at meerut.

*within the first week, even though the machine was working, the body began to heatup and melt. The body has become deformed (Attaching the image for your kind perusal). This obviously means that the product material is unable to match the heat generated by the heater.

* since it was dangerous to use the product, i have been unable to do so, thus badly inconvinienced.

*since then i have made numerous calls to the service engineer @+91 [protected] as this was the number given to me to contact at meerut.

*the service engineer came and acknowledged the issue.. He said he has complained and the product will be replaced. This issue has been going on now for nearly a month and a half and all i hear is that the product is out of stock.

*i even called havells customer care two three times.
Service request no:[protected], but nothing has been done except for calling and telling me that they are sorry for the inconvenience.

*should i wait till my warranty has expired?

* i bought havells because you have a reputation but i am so unhappy with your service and product.

Kindly resolve the issue at the earliest. Either get my product replaced or issue a refund.
If you cant do either then issue me a service denial letter as i intend to escalate the matter thereafter.

I have used my hard earned money to buy some comfort, but all got was problems.

Reply at the earliest

I have purchased pearl model electrical switches, fan regulators, plug points, 20a dp swiches etc from bengaluru karnataka state, on12/2012 with 10 year warranty. Most of the switches not working properly and worn out. Electrical experts suggested that the pearl model switches got frequently repaired and this to be avoided by changing all the swirches and other and then only the problem will be solved. Hence it is requested that make necessary things to change all my switches and other accessories within the warranty period...

I have purchased pearl model electrical switches, fan regulators, plug points, 20a dp swiches etc from sri murugappa electricals, salem on12/2012 with 10 year warranty. Most of the switches not working properly and worn out. Electrical experts suggested that the pearl model switches got frequently repaired and this to be avoided by changing all the swirches and other and then only the problem will be solved. Hence it is requested that make necessary things to change all my switches and other accessories within the warranty period.

I would like to share the third class quality of havells products and moreover the pathetic services which they are providing to their customer. My 1st complaint filed on 24th jan was canceled by havells stating that i am out of station which is not the fact. Actually technician visited my house took the video and stated that there is some electrical fault in the motor which he needs to discuss with his senior. After that my complaint for canceled. Then i written an detailed email to the senior management of havells on 31st jan 19 about the pathetic services. They called me on the same day and promised me to get the problem resolved at earliest. After that their is no follow up from them and its been a more than a week now since my problem is not solved and my family is forced to bear all the problems w/o water pump.

Hi havells,

By this time you and me both were expecting the closure of the problem and hence conclusion of this mail chain on a good note - unfortunately this is not the case.

My problem is at it is and the irony is it didn't move a bit especially when it's been a more than a week since i have written my last email to you. Actually i opened the case 24th jan and its more than 2 weeks now w/o solution.

Below are the course o[censored]nfruitful actions carried by havells in last 1 week.

- 31st jan : after i escalated the case on 31st jan, i got the call from noida by some senior authority around 5 pm and i was promised that technician (Mohit) will visit after 3 hours. I kept on waiting but as usual he didn't come - belief me i am not surprised with it as i am use to of it.

- 1st feb: i received a call from technician (Mohit) in the morning around 10 am when i was in office, he was asking can i come now - which obviously not possible since i am at office. When i asked him why he didn't inform me that he is not coming last night - he said sir my phone was not functioning, again i have no choice but to go by with his lie.

I requested him to ask senior technician (Sukhdev) to call me so that i can check the status of his last visit where he suppose to discuss with his senior about the video that he shoot of my motor.
In the afternoon i received a call from senior technician - he told me that sir i am trying to replace your motor since it is malfunctioned and checking with dealers if they have spare motor. He called e again that he could not make it up with dealers and initiating a bill.

- 8th feb : for 1 week i didn't get any updates and when i called senior technician (Sukhdev), he said i discussed today itself and initiating the bill (The same statement which he told me 1 week before). When i asked how come it took week to initiate a bill and yet its not submitted - he was keeping completely mum. This shows how much concern havells is for his customer. He told me to wait for 10 min and promised me to call back in 10-15 min. Unfortunately, i didn't get a call back from him. When i called him twice he disconnected my phone twice and after that his phone was unreachable and kept on trying relentlessly.

Does havells belief that after taking payments from customer, it can treat customers at their will and we are on the mercy of havells? With my experience with havells - it is true. Believe me i am going to sit dumb - now after writing this email i am spreading my whole experience over the web and at the same time raising consumer grievance.

Can you guys imagine what problem my family members are going through and managing w/o water motor? Ohh.. God - its a shame on you havells.

No thanks,
Himanshu rai
[protected]

My name is atif khan. I purchased an havells juicer mixer grinder of model:- qubo 500w, 230v, 50hz, 1phase ac in 2016. Now it is not working in. So, i registered many complaint for this on customer care number with the reference no.[protected] and also write on [protected]@havells.com.
Which are worthless, because some service engineers comes and said its parts are not available. Therefore will back in 2 or 3 days. And now half or above month passed this like of tasks but my juicer mixer grinder remains in same condition some parts are also broken in service.

Please do the needful.

I how registered company on 18jan for my juicer however still not resolved.. Agent come twice with the duplicate product to change the damaged part... I have not seen such pathetic service and i regret to purchase havells product. Am still looking for the resolution of my complain registered under my mobile number [protected]. Also i will recommend all my friends and family member not to by havells product ever.

We have purchased electric geyser from ganpati refrigeration, rally panchkula, in june 2016, we made a complaint of tanker leakage, 2 times to company customer care, but they are not helping me, in winter season we are suffering very badly we ask for many time from company but there is not any action taken against our complaint. We are very loyal customer of company from last many years we are purchasing goods from company but company are not showing any interest to us. And treating us very badly everytime we call for our electric geyser they only give assurance but not taking any action. So it is humble request to company please solve our electric geyser problem as soon as possible.

Pawan kumar bansal
Sun city, sector 20, panchkula
Mobile [protected]

I buy a geyser of heavells on 12 jan 2019. Firstly i chase for installation. Then after installation geyser is not working. When i on the geyser my house light is gone.
After raised an issue with customers care team i got i response after two weeks and again same issue is coming and the boy who visit for the complain they suggest that geyser is fine you change your mcv's

But now i want to replace that product. Don't want to continue with havells product.
So please suggest as well as request you to replace that geyser with an other one.

Purchased a havells FHVVEDXOWH10 ventil Air Dx 35-watt 250mm Fan BookIDSUK6 from amazon on 02.10.2018 and warranty period for 2 years. Within 2 months fan not operating.

Last 25 days, I have called many times havells customer care, but they are not taking any action .

Please take necessary action and resolved my issues as soon as possible.

This complaint has been registered on 28 jan 2019. No one attend the call. Havells service engineer telling us to bring the faulty part to "ballia (Up)" wich is 40 km from my town.

Such a bad service by havells. I have done a big mistake to trust brand of havells.

If my issue is not resolve asap. I will file a complaint in consumer court.

"dear naipal verma! Your"breakdown"with reference no."[protected]"has been assigned to service engineer/asp -"sample returnable (Service)"-"[protected]"
Please show purchase bill to our engineer to avail warranty services.
Track your service request using consumer portal!"