Havells India Complaints & Reviews

With reference to the subject matter, I would like to explain you my problem with the recently purchased room heater of your company. purchased date 23rd December 2018. it has gone into fault on 28th December 2018. just after using it for 5 days. I have placed a complaint thru dealer complaint number (HL286097). One Technician named Jitendra ( visited my home on 29th December 2018 and told us that the element is faulty. I will change it tomorrow. no one turn up on 30th December 2018. though its Sunday. then I called him on Monday 31st December 2018. He said the store team had confirmed him that the element is not in stock since it is a new model afterwards. he also asked me that you can talk to my supervisor name Madhu .She committed me on Monday (31st Dec 2018) that your heater will be fixed by Friday that is 4th Jan 2019. I called her on Wednesday again she again committed the same thing. but when I called her today, she asked me no billing can be done hence you have to wait for another 5 days. this is not fair sir as I have purchased a product from a highly reputed brand and they are giving me reasons for not replacing the element within reasonable time.

Hence, I would like to request you to kindly help me and this product replaced with new one as early as possible.

Many thanks in advance

Regards

I have purchased a 6l instant water heater from flipkart in october 2018. Till date the geyser is not working. I have been calling the customer care since october, they assign the same technician to me and the technician doesnt address the heating issue. He asked us to take a different connection, we called the plumber and got it done. Still the geyser doesnt heat. It just works for a day and stops working altogether. Now when i raise a complaint, the technician doesnt come and the customer care only re-registers my complaint, not giving me any assurance till when it will be fixed. Very poor customer care service of havells india and worse technicians sent which do not work.

I am writing regarding the unresponsive of your support staff regarding a complaint filed by nishakant kalia for water heater with call no hd130686 which has been assigned to mr vikas kumar and he didn't turn up for the complaint and whenever we call him he says i haven't received part which has to be replaced from the company. As this is the only season when the water heater is needed and our complaint is already with you for more than one month and still there is no action. Therefore i hereby request you to arrange the necessary action or else i am going to file a complaint in consumer court regarding this as your company is misleading the customer.

Hello,
I have frequently raised complaint against product automatic cut off after every use and if i want to use again i should press the button on heater. Later i have noticed that all the pipes were bend down due to overheating and the hot water is returned through inlet pipe. Twice i have done plumbing and the pipes were bend. And my maid hand got burnt because of this issue. Even though i made customer care complaint via telephone and email i didn't get proper response from team. Please resolve the issue at the earliest.

Dear sir,

I have purchased a water heater a year back and it was a defective piece. It has been got dis-function multiple times and every time we need to followup customer care and after 1-2 weeks mechanic came and guarantee every time that it would not stop working again but only 1-2 days after it again got dis-function.And this time, no one is responding. I have complained many times but no action is taken till yet. I am totally frustrated with the product and services. I would request you to return my money I don’t want any exchage of product because the service and product both are so bad or i would surely gonna take some legal action for the same.

I bought monza slim 25 l geyser and the technician who came for installation was very rude and left without completing the installation...
I bought your product having faith in your product and service... Now, i doubt it.. Do you really care for the consumers... With the service you provide, i really dont think so... Not sure, how to proceed now...

Please provide me a solution...
Le me know if you need any other details...

Gas geyser is not working as we are complaining since 23rd december nd no action has been taken no body is responding to customer care helpline it is d worst company i had seen i had all d record of person i had talked on customer care now i am filling fir against this company that they had given the 5 year warranty nd now it is only a year nd geyser is not working nd nobody is listening to my complaint since 1 week i will give all the call recordings as well as complain no. Also. No reply of mail also. Worst worst company nd now i am going to take action

Gas geyser is not working we are complaining since 23rd december nd nobody is responding no technician has been sent to look after the procedure this the last chance for this company tomorrow i will b filling the complaint regarding havells company to police itself. Complaint no. Which was given is hl246651. Now i hope by today itself the solution would appear by your side.

I would like to inform you that havells service is very very bed & i suggest to all the people that no buy any items from havells brand.. Due to i am suffering last seven days.. My gizzer is not working so i complain on monday dated 17-12-18 but till date no one person is come to my house.. Service is not good really.. Only msg put up

‘“dear chirag kaushik sheth, your call no hl172043 is been allocated to mr. Astha services. He shall visit your place on the appointment time - havells connect.”

I have call to havells person 6 times but no one is come.

Request kindly solve the problem on high priority..

I purchased havels geyser on december 19, 2018 from narsing sahai madan gopal. The havels technician came to instal. The tank of 25 litres took one hours to fill and the hot water was trickling in drops. The technician did not take my approval of installation and signed on my behalf stating installation perfect. Despite my protest he walked out rudely. On my second complaing on december 21 he bluntly refused to come stating that as the tank was placed on a lower height there can be no pressure. Ironically another geyser installed in another room connected to tank of same height was releasing proper flow of water. My complaint number was 196696 the seconer complaint number is 210137. The technician has outrightly refused to rectify the problem. The input of the water into the geysey is with perfect pressure. Kindly do the needful and oblige. Cm luther, kanapur, [protected]

Hi,

This is lakshmidevi from chennai. We bought two havells high speed fan in the month of august 2018. From day one we are facing issue with the fan, we are getting a continuous zoom noise from the fan when it revolves. The first complaint was raised on23rd aug and the complaint no hh232042. One executive came and he was unable to identify the issue and he said some other higher official will come and verify it. Nobody turned up till date. Each month the sound keeps on increasing and we are not getting enough air from the fan as mentioned in the product name ""high speed". Continously we are keep on raising complaint each month and the executive keep on promising that somebody will come and clear the issue. We have not seen this kind of pathetic service with any of the consumer product. I have given below the complaint details which have been raised till date.

23/8 - hh-232042
8/9 - hj084724
14/9 - hi140394
31/10-hj314154

Now we feel really irritated and i dont want this low quality product. I want my money back. Pl inform your team to take back the fan and refund my mo

Col ashok malhotra from noida : —
I purchased a havells 25 litre puro gyser on 03- oct 2016. On 10 dec 2018, we lodged a complaint of gyser "not working". The technician from electric beam noida visited on 10 dec itself & said that due to internal leakage, the gyser needs to be replaced from kanpur ; it will take 3-4 days. Today is 18 dec but there is no news about progress of replacement of our gyser.
Even your customer care manager here, mr. Mukesh does not answer calls or our whatsapp messages.
During this severe winter, it is causing a lot of inconvenience to us all in the family. Kindly take suitable speedy measures for the said replacement.

Dear team,
Our geyser had an over voltage problem. We called up your head office in order to get the repairing. After 2-3 days two mechanic from the nearby city of tezpur
Had come for repairing it but due to lack of proper / new part they had taken the damage part (The heating coil) with them saying that they would repair it. But after several weeks of calling and remainders the service center in tezpur has failed to present the repaired geyser. On calling them (The main office) they would say that they are sending mechanics to bring back the product but still fail to come. So far it's been a month now of them taking the geyser part and not returning it. We have called them many times but they fail to provide a priper respond. It is being an very difficult time for us to live without it because of this cold winter. Please help
Regards,
Rinku mazumdar
Ph.- [protected]

Sir mainne hawells ka motor kharida hai
Motor guarantee period me hai
Maine hawells customer care me complain 5 bar kar chuka hu customer care bolta hai ki technician motor thik karne chala jayega lakin koi nahi motor ko thik karne aata hai
Mera motor 10 din se kharab hai
Please mera motor ko thik karwa diya jaye
Maine aapna complain hawells customer care me bhi kiya tha lakin kuch nahi hua.
Registered mobile number [protected]
Mera mobile number [protected]
Second mobile number [protected]

I have raised a complaint on 1st Dec'18 and that too for a brand new Havells steam iron. Every single day I am calling Customer care however, no one has even contacted me. No one help in Customer care then why they are sitting there. I am facing so much problem in calling Havells customer care,
I need the solution of my problem. Very very pathetic service from Havells and will never ever recommend anyone to purchase Havells products.

I purchased a havells geyser which is not in its warranty period. Few times ago, i had encountered a problem in it and registered a complaint with the company on their costumer care no. [protected] on 27th november 2018. I was given a no. Hk275330 but no technician visited my site yet. Since then i am continuously following up. Every time the operator gives his/her sincere apologies and assures to resolve the issue within 24 days and next time a new operator takes over. I am fed up with this sequence. Such a lousy way of so called brand company!
Post sale service quality is an indication of the level of any vendor and before the issue, i had an impression that hevells attends complaints promptly. So i bought most of my household appliances from this company. But now my views are entirely opposite and i'll certainly think before buying any of havells product.

Dr. Satish

I have been purchased havels motor water pump1hp in april2017. Now i have complaint. My complete no 081115.. My moter pump not working correctly. I complaint in service centre & they told me give extra charges. And now my motor in garnty. So why will pay extra charge. Now you are responsible for it when i switch on the motor can not respond then i push him means give it little touch then. It start running. It's vry troubled for me.

Dear team,
Again facing same issue in product delivery same as last time. I registered complaint on 11th Nov'18 for 4 trim panel lights which was not working. Three lights were given after 10 days and so many calls and 1 light is still pending & it's about a month now. Called to service engineer and their concerned office team but I am always told that light will be delivered within 2 days and again I have to call for same issue and have to tell whole story. Just fed up of the service. No action is taken from company superiors nor they seem to be cared for customer services.
I don't know why the complaint is closed just in a day if resolution takes more than a month.
Order no: HK122989

This is regarding a complaint raised with havells india for a gas water heater not working. The complaint was raised on 25th november and till 29th november there is no solution provided. My comlaint no. Hk253087. I have made many number of calls to the customer care, they just say within 24 hrs someone shall visit and resolve the issue. But nothing done and leaves the issue yet there. It's really frustrating when a basic piece of electronics which is required for day to day activities does not work. And the so called company does not even provide a proper resolution to their customer issues which makes u not trust this brand anymore and very poor customer service.

Name-manoj kumar
Contact no.[protected]
Email [protected]@gmail.com

I raised a complaint on havells customer care number on 28 nov 2018 complaint number hk284172. Engineer visited my house on 30 nov 2018 he did service my geyser and after a day, geyser started to leak. I called havells customer care several times and they kept on saying we will have another engineer fix the issue. It's been 5 days and geyser is still leaking and no response from havells.