Havells India Complaints & Reviews

Address: New Delhi, Delhi, 110015

I have raised a complaint on 1st Dec'18 and that too for a brand new Havells steam iron. Every single day I am calling Customer care however, no one has even contacted me. No one help in Customer care then why they are sitting there. I am facing so much problem in calling Havells customer care,
I need the solution of my problem. Very very pathetic service from Havells and will never ever recommend anyone to purchase Havells products.

Jan 14, 2019

Complaint marked as Resolved

Havells India customer support has been notified about the posted complaint.

Dec 12, 2018

Updated by Ak_79 I have raised a complaint on 1st Dec'18 and that too for a brand new Havells steam iron. Every single day I am calling Customer care however, no one has even contacted me. No one help in Customer care then why they are sitting there. I am facing so much problem in calling Havells customer care,
I need the solution of my problem. Very very pathetic service from Havells and will never ever recommend anyone to purchase Havells products.

Verified Support

Dec 14, 2018

Havells India Customer Care's response Dear SIr,

We're really sorry for the experience you had. Please share your complaint number so that our team can look into your issue.

Thanks & Regards
Team Havells

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jigarjsoni

from Ahmedabad, Gujarat

Dec 19, 2018

I purchase geyser on 10.12.11there is no water heating in it
after complain given nobody fix it in given 24 to 48 hours time
this is like mentely harassment
com.no. HL123692
very bed series by hewalls

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Address: 248140

I purchased a havells geyser which is not in its warranty period. Few times ago, i had encountered a problem in it and registered a complaint with the company on their costumer care no. [protected] on 27th november 2018. I was given a no. Hk275330 but no technician visited my site yet. Since then i am continuously following up. Every time the operator gives his/her sincere apologies and assures to resolve the issue within 24 days and next time a new operator takes over. I am fed up with this sequence. Such a lousy way of so called brand company!
Post sale service quality is an indication of the level of any vendor and before the issue, i had an impression that hevells attends complaints promptly. So i bought most of my household appliances from this company. But now my views are entirely opposite and i'll certainly think before buying any of havells product.

Dr. Satish

Feb 8, 2019

Complaint marked as Resolved

Havells India customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2018

Havells India Customer Care's response Dear Sir,

Sincere apologies for the inconvenience caused to you. We have highlighted your issue to the concerned team and assure you the best possible resolution.

Thanks & Regards
Team Havells

Dec 13, 2018

Updated by satishuniyal Dear team Havells
Better resolve the problem than to be merely apologetic. The problem still remains even after 2 days of your assurance. If you are not a robot or a computer, then please note that the problem will not be rectified by only apologies. If you really want to do something, then send your technician to sort out the thing, else shut your all those online and toll free systems for customer care and stop cheating people

Dr. Satish

Verified Support

Jan 08, 2019

Havells India Customer Care's response Dear Sir,

We hope that our team got in touch with you and resolved all your concerns to your satisfaction.

Thanks & Regards
Team Havells

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N

Neerajj1991

from Patna, Bihar

Dec 18, 2018

Sir mainne hawells ka motor kharida hai
Motor guarantee period me hai
Maine hawells customer care me complain 5 bar kar chuka hu customer care bolta hai ki technician motor thik karne chala jayega lakin koi nahi motor ko thik karne aata hai
Mera motor 10 din se kharab hai
Please mera motor ko thik karwa diya jaye
Mobile no [protected]

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Address: New Delhi, Delhi, 110033

I have been purchased havels motor water pump1hp in april2017. Now i have complaint. My complete no 081115.. My moter pump not working correctly. I complaint in service centre & they told me give extra charges. And now my motor in garnty. So why will pay extra charge. Now you are responsible for it when i switch on the motor can not respond then i push him means give it little touch then. It start running. It's vry troubled for me.

Jan 10, 2019

Complaint marked as Resolved

Havells India customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2018

Havells India Customer Care's response Dear Sir,

We're really sorry for the experience you had. Please share your complaint number so that our team can look into your issue.

Thanks & Regards
Team Havells

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Dear team,
Again facing same issue in product delivery same as last time. I registered complaint on 11th Nov'18 for 4 trim panel lights which was not working. Three lights were given after 10 days and so many calls and 1 light is still pending & it's about a month now. Called to service engineer and their concerned office team but I am always told that light will be delivered within 2 days and again I have to call for same issue and have to tell whole story. Just fed up of the service. No action is taken from company superiors nor they seem to be cared for customer services.
I don't know why the complaint is closed just in a day if resolution takes more than a month.
Order no: HK122989

Jan 20, 2019

Complaint marked as Resolved

Havells India customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2018

Havells India Customer Care's response Dear Sir,

Sincere apologies for the inconvenience caused to you. We have highlighted your issue to the concerned team and assure you the best possible resolution.

Thanks & Regards
Team Havells

Verified Support

Dec 19, 2018

Havells India Customer Care's response Dear Sir,

We hope that our team has contacted you and addressed all your concerns.

Thanks & Regards
Team Havells

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B

Babu Kazi

from Siliguri, West Bengal

Dec 13, 2018

I had been stop selling the product of havells since 3 to 4 yrs. But your company repeatedly sent messages to my mobile no [protected]. I request you to stop this message service with a confirmation and obliged thereby.

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Havells India Customer Care's response, Dec 20, 2018

Verified Support

Dear Sir,

We are sorry for the inconvenience, your concern has been highlighted to the relevant department.

Thanks & Regards
Team Havells

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Address: 244241

This is regarding a complaint raised with havells india for a gas water heater not working. The complaint was raised on 25th november and till 29th november there is no solution provided. My comlaint no. Hk253087. I have made many number of calls to the customer care, they just say within 24 hrs someone shall visit and resolve the issue. But nothing done and leaves the issue yet there. It's really frustrating when a basic piece of electronics which is required for day to day activities does not work. And the so called company does not even provide a proper resolution to their customer issues which makes u not trust this brand anymore and very poor customer service.

Name-manoj kumar
Contact no.[protected]
Email [protected]@gmail.com

Jan 6, 2019

Complaint marked as Resolved

Havells India customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2018

Havells India Customer Care's response Dear Sir,

Sincere apologies for the inconvenience caused to you. We have highlighted your issue to the concerned team and assure you the best possible resolution.

Thanks & Regards
Team Havells

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Address: Gandhinagar, Gujarat, 382424

I raised a complaint on havells customer care number on 28 nov 2018 complaint number hk284172. Engineer visited my house on 30 nov 2018 he did service my geyser and after a day, geyser started to leak. I called havells customer care several times and they kept on saying we will have another engineer fix the issue. It's been 5 days and geyser is still leaking and no response from havells.

Dec 12, 2018

Complaint marked as Resolved

I escalated this isue with Havells support team but no action was taken. After adding complain on this forum, I received updates from Havells engineer. Entire unit was replaced inorder to fix issue.

Havells India customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2018

Havells India Customer Care's response Dear Sir,

Sincere apologies for the inconvenience caused to you. We have highlighted your issue to the concerned team and assure you the best possible resolution.

Thanks & Regards
Team Havells

Dec 06, 2018

Updated by Pratiksolanki Hello Havells,

Response was quick on forum, but still no one called or visited my house. Today is day 6 and now geyser has started to leak from sides all because of your engineer not fixing the issue properly. May be your team can change the unit due to damages done or refund my money, I do not see any efforts done from form your team.

Verified Support

Dec 11, 2018

Havells India Customer Care's response Dear Sir,

We hope that our team got in touch with you and resolved all your concerns to your satisfaction.

Thanks & Regards
Team Havells

Dec 11, 2018

Updated by Pratiksolanki Hello,

After long wait, I received call from Havells today informing me, support engineer would visit my house with replacement unit. I will update forum once issue is completely resolved.

Regards.

Dec 12, 2018

Updated by Pratiksolanki Finally, today entire unit was replaced to fix the issue.

Thank you.

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Address: Sundargarh, Odisha

I jeeta lohar residence of jalda c block rourkela odisha state pin code 769043 have a complain that i have purchased one geazer before 4 years which is not functioning i request you to provide applicable technician for resolving the irregularities.
My mobile no is [protected]
Name jeeta lohar
Address jalda c block
Post jalda c block
Rourkela 43
Dist sundargarh odisha 769043.

Jan 5, 2019

Complaint marked as Resolved

Havells India customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2018

Havells India Customer Care's response Dear Sir,

We're really sorry for the experience you had. Please share your complaint number so that our team can look into your issue.

Thanks & Regards
Team Havells

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Address: Malappuram, Kerala, 676503

2 years ago i had bought 4 havells steel blade wall fans price about 3300rps each and a 4 leaf steel ceiling fan price 6600 rps from a dealer in kerala... Now all the fans leaves are fade with rust... It was mentioned by the dealer that these fans are rust free... So sad to inform that the dealer shutted down the outlet...
Dont know what to do...
Please advise if there is any solution..
Thanks and regards
Usman t
Mob [protected]

Jan 5, 2019

Complaint marked as Resolved

Havells India customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2018

Havells India Customer Care's response Dear Sir,

We're really sorry for the experience you had. Please share your complaint number so that our team can look into your issue.

Thanks & Regards
Team Havells

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Address: Dhanbad, Jharkhand, 826001

Website: [email protected]

Sir, i was purchased one heavells led tubelight on 17.10.2018 from m/s agarwalla electricals, jharnapara, hirapur, dhanbad (Jharkhand). On 2.11.2018 this tubelight was not working and i went to his shop with this tubelight. He told me that there is no guarantee. You lodge a complain on toll free no. They will replace it. This is very headache work. After several hand fold request, he changed but he gave me warning that in future i will not change in guarantee period.

I am using everything of heavels. But this type of threaten when i received from the seller how can i purchase of your product. Kindly suggest.

Dipak kumar singh

Jan 4, 2019

Complaint marked as Resolved

Havells India customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2018

Havells India Customer Care's response Dear Sir,

Sincere apologies for the inconvenience caused to you. We have highlighted your issue to the concerned team and assure you the best possible resolution.

Thanks & Regards
Team Havells

Verified Support

Dec 04, 2018

Havells India Customer Care's response Dear Sir,

Please share your complaint number so that our team can look into your issue.

Thanks & Regards
Team Havells

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My induction coocktop is not working its is in warrenty period .From last three week.I have call to your costumer care they give me a complain no and says that with in two day our technician will reach your address and now more then more five times i have call to your costumer care every time the same replay and three week is over and no one has come for repairing every time your costumare care is saying that next day our tecnician will reach you.Now i think it is better that if have buyed from some other compeny at least their service is good then you.Your service is very bad I will never buy any product of your company. Please help me other wise no one will buy your product. Call no:-HK 174747

Havells India customer support has been notified about the posted complaint.

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mujeebpp786

from Shoranur, Kerala

Dec 4, 2018

I used the Crabtree switches in my home for 6 years, most of these switches are in bad condition. please clear it as soon as possible...

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mujeebpp786's reply, Dec 4, 2018

switches are coplint

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Address: Dhanbad, Jharkhand

My induction coocktop is not working its is in warrenty period .From last three week.I have call to your costumer care they give me a complain no and says that with in two day our technician will reach your address and now more then more five times i have call to your costumer care every time the same replay and three week is over and no one has come for repairing every time your costumare care is saying that next day our tecnician will reach you.Now i think it is better that if have buyed from some other compeny at least their service is good then you.Your service is very bad I will never buy any product of your company. Call no:-HK 174747

Havells India customer support has been notified about the posted complaint.

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Address: 201301

I have been trying to get my juicer mixer grinder repaired past 3 months and havells customer service error is not entertaining me just because my product in under warranty. Not only that they are fooling me by first sending the engineer at my home and then that engineer says he will come tomorrow and fix it and eventually he never comes back. The very next day i receive text from havells that your concern has been resolved. I mean this is #. You are playing with the your customers. I am facing this issue from last three months and everything it happens the same. There is no one to control it. This is my written complaint and i am going to reach out to consumer forum now. This is not acceptable at any cost. I am employed person don't have time to handle you guys on weekdays. My issue has to be resolved in saturday sunday either by you or court will see it now.

Dec 27, 2018

Complaint marked as Resolved

Havells India customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2018

Havells India Customer Care's response Dear Sir,

We're really sorry for the experience you had. Please share your complaint number so that our team can look into your issue.

Thanks & Regards
Team Havells

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Address: Ghaziabad, Uttar Pradesh, 201009

Website: Havells

We purchased geyser in october 2018. Firstly, nobody came for installation more than a week. When i called on customer care only then somebody came. Immediately after installation inlet pipe was leaking so my husband was asked to return the faulty geyser for a new one, which is harassment of customer. New geyser didn't have multifunctional valve. Then after that it was installed with mfv, now again the inlet pipe is leaking. It has been two days now since i made a complaint with customer care, nobody has bothered to send any complaint registration number so finally i'm writing here. Please do something about it otherwise i will take this matter to consumer court.

Dr. Jai singh
Flat no-605, tower h, ashiana residency, golf links nh24, ghaziabad.
[protected]

Nov 26, 2018

Complaint marked as Resolved

It was not at all easy to get it done.I called on customer care to get the Complaint number .Then I got a call from havells and finally somebody from service centre came and repaired the leaking pipe.They even apolozied by replying on FB.My geyser is working fine now.Thanks for help and support.

Havells India customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2018

Havells India Customer Care's response Dear Sir / Ma'am,

We're really sorry for the experience you had. Please share your complaint number so that our team can look into your issue.

Thanks & Regards
Team Havells

Nov 26, 2018

Updated by Eshy I have called twice in customer care and they have not sent any complaint number.This is actually a limit.Just today I called around 10:00am and no number has been sent.

Nov 26, 2018

Updated by Eshy I have called again and they have told the number HJ284467.

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A

at2107

from Meerut, Uttar Pradesh

Nov 26, 2018

Today your service eng. from manish agrawal rudrapur uttarakhand 263153 has done a wrong service. As he had gone after doing the service, my geyser was liking. Due to this i am badly suffering

Ramesh Tiwari
[protected]

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Pulicherla Ramesh

from Bengaluru, Karnataka

Dec 3, 2018

Havells storage type water heater not working
Contact number:[protected]
[protected]
Name: P Ramesh.

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Address: Ahmedabad, Gujarat, 382424

Hello,

My self kirti parmar, i'm residing at b 5, new parimal society, behind kirtidham mandir, opp shivshakti nagar brts bus stop, chandkheda.

I have fitted hevels ng geyser on monday, but it is not working properly, it is not flamming continually, it is stopped and started, it doesn't flamming continue.

It is therefore humble request your good self to personal visit at my home as mentioned on the above address to solve my problem.

An early response is highly appreciated.

Regards

Kirti parmar
[protected]

Dec 24, 2018

Complaint marked as Resolved

Havells India customer support has been notified about the posted complaint.

Verified Support

Nov 23, 2018

Havells India Customer Care's response Dear Sir / Ma'am,

We're really sorry for the experience you had. Please share your complaint number so that our team can look into your issue.

Thanks & Regards
Team Havells

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A

Aryan Ranjan

from Burla, Odisha

Nov 26, 2018

I'm waiting for a technician to install a HAVELLS MONZA EC 15L WATER GEYSER for 4 days. Whenever I ask for a technician to havells customer care officer they say that they will send a technician within 48. It's more than 4 days.

Rashmi Ranjan
Call no. HK150489

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Address: Ahmedabad, Gujarat, 380058

Dear Team,

I have purchased Havells Geyser on 18th Nov, 2018. Request for installation is done on 19th Nov, 2018. Today 21st Nov, 2018 even after the customer care the solution/time/TAT of resolution is yet not given by the customer service team.

The new purchased Geyser is yet uninstalled and is kept packed at my home.

Kindly deliver the solution by installing the newly purchased Geyser asap.

Call no: HK190726

Awaiting for an early resolution. Complaint have been send to the following email address also.
[protected]@havells.com

--
Warm Regards,
Sijin

Havells India customer support has been notified about the posted complaint.

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Address: Rupnagar, Punjab, 140103

I have purchased Havells Adonia 25litres on 20 Nov 18 at approx 1300H. I was promised free installation at my home town i.e. Kurali, Punjab. I have also booked free installion from my mobile no [protected]. I have received messages as " your issue has been resolved" without receiving a single call from any plumber/mechanic. Till my geyser has not been installed. Kindly look into this matter....

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Address: Barnala, Punjab, 148101

We bought a digital mixer/grinder in barnala, punjab. The handle of one jar broke and brushes of the other jars were burnt. The shopkeeper raised an online complaint of the same. Your rep mr raman (Mob no [protected]) took the jars more than a month. He promised that he would get them repaired within three days. It is more than a month now. He does not respond to phone calls. I would request you to kindly expedite the repair process. Very unprofessional on the part of your company rep. Kindly return our items at the earliest. Hopefully this would be our last product of your company.

Dec 20, 2018

Complaint marked as Resolved

Havells India customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2018

Havells India Customer Care's response Dear Sir,

We're really sorry for the experience you had. Please share your complaint number so that our team can look into your issue.

Thanks & Regards
Team Havells

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Address: Kolkata, West Bengal, 700141

I have purchased 10ltr instanio and get delivered on 14.11.18, then myself lodge a call no. Hk147460 for installation date but no one came. Again myself lodge a call no. Hk172833 for installation but no one visit. Yesterday myself call to customer care & operator promise that today the engineer will visit & install the product.
Abm enterprise and their engineer mr. Dilip mistri never called or visit my place.

My product not yet unpack because company representative come unpack and install the product.

If havells not able to provide any support after sale then please let me know.

If any representative came from monday to friday then time will be 9:00 am to 12:00 noon with 5hrs prior intimation.

Dec 24, 2018

Complaint marked as Resolved

Havells India customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2018

Havells India Customer Care's response Dear Sir,

Sincere apologies for the inconvenience caused to you. We have highlighted your issue to the concerned team and assure you the best possible resolution.

Thanks & Regards
Team Havells

Verified Support

Nov 23, 2018

Havells India Customer Care's response Dear Sir,

We hope that our team got in touch with you and resolved all your concerns to your satisfaction.

Thanks & Regards
Team Havells

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P

prembansal

from Basi, Punjab

Nov 20, 2018

The executive engineer
pwd rest house
sector-12
panchkula

ved parkash
contact no -----[protected]

1200 mm ceiling fan

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Address: 147004

I purchased gyser adonia on 5 sep. Your executive came 2 times at my home. But still my gyser is not running and also gyser is not heat the water.

I have two registered complaints at customer care. My complaint no is hk092852. But nobody take attention of registered my complaint. Still nobody visit at my home regarding gyser adonia. I am very unsatisfied and give poor services from havells service.

So, kindly...

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This is regarding a complaint raised with ivella India for a mixer not working. Th3 complaint was raised on October 20th and till today 15th November there is no solution provided. I have made n number of calls to the customer care, they just say within 24 hrs someone shall visit and resolve the issue. But nothing done and leaves the issue yet there. It's really frustrating when a basic piece of electronics which is required for day to day activities does not work. And the so called company does not even provide a proper resolution to their customer issues which makes u not trust this brand anymore

Havells India customer support has been notified about the posted complaint.

Havells India Complaints & Reviews

File a complaint to Havells India

Havells India reviews & complaints page 40

complaint pending since 1st dec.

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geyser malfunction and complaint not attended

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havells water motor 1 hp not working

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very depressing service, fed up of same

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gas water heater

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geyser leaking after havells engineer fixing the problem.

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geyser not functioning

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havells wall and ceiling fan rust in steel leafs

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non-replacement of tubelight on guarantee period

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induction cooktop is not working and no response for your customer care

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induction cooktop is not working

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endura juicer mixer grinder

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adonia water geyser (storage)

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ng geyser is not running continues

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newly purchased geyser not installed yet

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geyser not installed as promised

mixer/ poor response from your representative

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storage water heater

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geyser adonia 25 ltr geyser complaint

havells mixer

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