Havells India Complaints & Reviews

Complaint / service request #[protected]

Had originally complained on 13th and again on 15th july that geysor was tripping. Technician finally came on 21st july with a promise that he will visit on 22nd with the parts to be changed. He did not visit and i am not able to contact him as his phone seems to be switched off. Customer care has been giving a standard reply and a sms message that the issue has been escalated. Unfortunately, this does not help and they do not transfer the call to any higher authority. Seems that all repair work has been out-sourced to local electrical shops. Kindly help to resolve this issue

I have been raising the complaints from 03 rd july 2019 as the geyser is not working and one of technician visited on first complaint and he said that the heating element needs to replaced. The first complaint has been closed without my consent or confirmation. Raised the complaints few more on 06th-july, 13th july and they are cancelled without my confirmation. The latest 4 complaint on 18th-july-2019 still no technician called or visited and hope this ticket will be also closed/cancelled without provide the service.

And this is my second complaint (Had same service issue raised complaint aug 2018) in this forum on this geyser. The heating element was replaced during aug 2018 and again it is not working in jul 2019 which raises the question in my mind whether havells using quality
Heating element? Since i have havells safety socket connected to geyser it is not allowing to on or tripping the power off.. Means without that socket it is very unsafe (Life threat) to use the geyser. If the heating element is not working the geyser should not heat the water but in my case the power from heating element to passing to geyser.. Grounding to geyser.
Regards to geyser product my experience confirms that there service is bad and they are not using quality material and mainly no safety measures.

I request you kindly take proper action on service delay and closing the tickets without taking confirmation from customer and address the geyser issue.

Thanks
Arun

Dear sir

I have purchased a ceiling fan on 28 jan 2019 having model no es50 premium /1200mm. The fan was not working so i lodged a complaint by telephone on 06 july 2019 having complaint id[protected] for replacement of fan as it was making noise very much. As per the above complaint no solution is provided till now.
Kindly look into the issue urgently and make a replacement for the fan as it is in guarantee period.

Dealer - mehrotra electronics
Townhall road near gandhi bhawan
Shahjahanpur

Consumer detail - dinesh pal singh
Mob no - [protected]

Dear sir,

Regret to inform you that, inspite of continuous complaints and follow-ups your technician not yet attended to replace/repair the ceiling fan which in guarantee period. Purchased from vellappadath traders, payyanadam, mannarkkad.
Name & address: m. Vijayan, santhi nilayam, payyanadam, mannarkkad, palakkad, kerala. Contact no.[protected] or [protected]. Regret for purchase of this product due to very poor customer service.

Sir/madam,
I have purchased inverter ac of lloyd dated 05/04/2019 (Bill attached). Its not working from 01.07.19 it has been 19 days now i raised a complaint at havells/lloyd customer care number on 2nd july 2019. I got the reference number[protected] from them by sms (Attached in this message also) and also given the number of engineer mr narinder refrigeration. I have talked with him on phone multiple times but he is not giving proper response everytime he gives new excuse like part coming stuck somewhere and now he has even stopped picking my calls.
It has been 17 days now and i don't know where to go and what to do.
So i request to help me in this issue i am really very disappointed by lloyd customer service i purchased this ac because this company belongs to havells india. Please resolve my problem.

Thanking you

Regards

Ravi bansal
[protected]@gmail.com

I am consumer of one of your fan product.i m very very upset as since day before yesterday one of the wings o[censored]r fan broke out when fan was already in on state and thank to god i saved about an inch only, after that fan shift from its original position also. I dnt knw wat kind of service is that .i buyed such an expensive fan and ur company made this type of product .since that incident everyone was very afraid .I want an strict action against this or else i will go to consumer foram.

Sir,
I have purchased a geyser of your company. I registered for it's installation on 6th July 18. It's 13 July 19 and nobody has reverted back. Everyday I give a call, they tell me they will give a call back but nobody answers. Everyday a new customer care executive picks a call and registers a new complain but nothing happens. I would say you have apathetic service. I am returning the product because according to me if the people are not good it hardly matters how good is the product is.

I bought havells 10 liter
Havells monza ec 10-litre storage water heater (White) in pune from amazon and delivered on 7th july 2019 and i am daily calling customer care for installation. I did not get the installation from last 6 days. I got their sms about technician number but he did not pick the calls. Its frustrating service from brand like havells.

I have purchased a Window A.C. 1.5 ton on[protected] and from the first day itself it started making sounds so we registered a complaint on there helpline number and the company sent there technician. The technician however corrected the problem and when he left it started making sound again and after sometime the swing of my A.C stopped functioning so we registered another complain on[protected] and the company sent there technician after two days. When the technician came he found out the fault which was the inner breakage of a part which he earlier adjusted and that was the only reason why it was making noise. When we asked the technician of the company to replace that part as it was manufacturing defect he replied that he don't have the spare part right now and he said he will visit again after 2--3 days and replace that part and also he took the invoice from us. But even after 4-5 days when the technician has not visited then we called the companies customer care and asked for the status of complain then the company executive told us that our complain was closed. I don't know how they have closed the complaint without even solving my problem as my A.C. is under warranty period not even a month has passed since purchase.

Complaint no.[protected]

Sir my self rahul bagadia [protected] who had purchased 7 stealth fan from your ichalkaranji dealer/sub-dealer ankur electricals in which just after installation one of the fan was not working properly on which i launched an complaint on 25th june reference number[protected] for which suresh koli named technician was appointed, he visited and took my fan from my location for which he didn't gave us any receipt that he is taking that fan...

I bought havells 10 liter water heater from pimpri, pune (Gurudev electronics) on 30 june 2019 and i called customer care for installation on same day. I did not get the installation from last 7 days. I got their sms about technician number but he did not pick the calls. Its frustrating service from brand like havells.
Complaint number:[protected]
Complain number: ig050100

Retail invoice r-1015764, r-1015766 dtd.29.07.2014

Purchased electrical accessories including switches, sockets, wire's etc., from m/s kumar electric corporation vide above referred invoices. The quality of product mainly irene switches and sockets are found of very sub-standard category. Within a span of 3-5 years observed lots of number of switches and sockets were broken and had to be replaced (A house hold where number of members are only three all adults). A reputed company like m/s havell's has to look in to the matter and inform reasons for supplying and selling such sub-standard products and procedure for compensating customers.

I purchased a Havells water geyser from Innovations Shoppe VISAKHAPATNAM on 22nd of June. Invoice no is FGM5S/1590/19-20 dtd 22/06/19. But no one came for the installation of the same. The task has been assigned to some service engineer named Mr. Shiva Kumar. I m repeatedly asking him to come & install the geyser but failed to connect him. Such a poor response from one of the best reputed companies is unanticipated. Please look after the matter.

The above subjected was purchased from the hariom retail pvt. Ltd. K-44, lajpat nagar-ii, central market, delhi-110024 on 02.06.2019, it was found that this machine was manufacturing defected as it is leaking from the top back of spinner side. The service engineer visited and checked the problem and report the matter to his seniors, since then, i used to call the customer care and its officials to resolve the issues but they have neither replace it nor responding.

Hi team,

I an very disappointed with havells koolaire air cooler which i purchased on 9-june-2019 from the shop “paras enterprise”.
Cooler keeps on leaking the water after every 2 days. I am very unhappy with the product, this is the first time i purchased any havells product and it stamped a very worst experience in my products list.
It’s not even 20 days where the product start giving problems. I will never recommend anyone to buy this product.
I registered a compaint thrice, tech visit was done but still the problem is not fixed. Everyday i am facing the same issue for this product.
It was not expected from havells.
Please replace my cooler or give my the refund of it as it’s my first experience with havells which turned out so worst.
I have also attached the invoice herewith this page.
I also tried to email to [protected]@havells.com but the mail delivery was failed.

Shop details :-
Paras enterprise
57, navyug market, ghaziabad
Pan: bbipj1908a
Tel: [protected]

Regards,
Shikha vats
Contact number: [protected]
Alternate contact number: [protected]
Email id: shiks. [protected]@gmail.com
Address: c-88 first floor, swarn jayanti purm, ghaziabad
Pincode - 201013

We bought a havells gas geyser 6l on december 2018. It worked properly for a month. From then it's not working properly. The flame is not lightning now. I had complained about this 2 months ago and your technician visited but issue not resolved. Technician said that it might have battery problem. Till now we changed batteries around 20 times. But still it's not working properly. Please resolve it as soon as possible.

The gyser has again failed on 3rd jun 2019 but still no replacement is provided
A. First complaint[protected] logged on 3rd jun : no one visited despite multiple follow-up

B. Second complaint[protected] logged on 7th jun, still no one visited to look at the problem

C. The technician finally visited on 13th jun and informed that gyser needs to be replaced. Instead of giving replacement report he informed that he will send via whatsapp next day and only after multiple follow-up he send after 3 days

When i took this report to metro from where i had purchased they mentioned that replacement can be provided only on original report. Please note i had purchased the gyser from metro, borivali in mumbai and had installed in pune house.

This shows that havells unethical practice as their technician deliberately gave report on whatsapp

D. Lodged another complaint[protected] on 19th jun and technician visited on 20th jun and informed that replacement gyser will be delivered to home within 2 days

To-date no replacement is provided despite calling their toll free number multiple time.

E. Lodged another complaint on 26th jun[protected] as according to the hepdesk your ticket is closed thus nothing can be done

First of all the the gyser given was defective and and despite so many reminder no replacement is provided. How do i take this issue with consumer court as they have mentally tourched me since the day i purchased this equipment. Extremely pathetic quality of produc and equally pathetic post sales service.

All the technician who visited had only one aim i. E. Close the ticket despite the problem persisting.

I will never every purchase havells prodoct in my life and recommend anyone to purhase the same going forward. The gyser cost me only rs4000 but i will never let havells get away with such a pathetic service and will take it up in consumer court if the product is not replaced as promised

Regards,
Krishnaprakash maurya

It is to bring to your notice that i have purchased a lloyd made sem auto washing machine model no. Model no. Lloydm/w lwms78ls from hariom retail pvt. Ltd. K-44, lajpat nagar-ii, central market, delhi-110024 on 02.06.2019 (Copy of the bill attached). Since i purchased this machine, i found there is water leakage from the upper back side of rinse and plastic water pipe is also leakage. I complaint about it with customer care no. [protected]. They have registered my complaint with reference no.[protected]. Mr. Bhupender, service engineer from lloyd visited at my residence on 06.06.2019 and told me that he has forwarded my complaint to his seniors he would respond as he get direction from them.in addition to, i somehow approached mr. Satish mishra, area manager to whom i sent him water leaking video with copy of the bill.

However, i have not received any response from anyone of lloy company.

Therefore, i humbly request you to kindly look into the matter and rectify the issues at the earliest.

I will have no option to move to consumer forum court if the issues are resolved

With regards,

(Md. Nazrey husain)
D-20, noor nagar, jamia nagar
New delhi-110025.
Mobile no. [protected]

Service is pathetic. I raised a complaint on 13-06-19 & 22-06-19 about air cooler is not working. Till now it’s not resolved and when ever i called customer care i got same response that complaint will be resolved very soon.

Till now no assistance from havells. They are looting the consumer and not provide the service which they have committed while giving selling the product.

Please close it as ap

Refrence no.[protected] compnay has been assigned to arun kumar raikwar he is not receving my calls 2 to 3 days has been gone

Add:- 385 sadhu waswani nagr near sapna sangita indore m. P
Refrence no.[protected]

I have send the invoice copy of 400 mcb to mr. Raikwar

Please short out my problem as soon as possible