Havells India Complaints & Reviews

Sent from yahoo mail on android

— forwarded message —
From: "yashpal mundeja"
To: "[protected]@havells.com"
Sent: thu, may 2, 2019 at 1:47 pm
Subject: complaint request for defective fans
I had purchased some havells fans in march 2019. Out of which 2 were not functioning properly. Complaint was lodged on 19.04.2019 with mobile number [protected]. Request no[protected] was closed without any resolution. Second request was registered and number is[protected]. Sorry to say that problem is not resolved despite series of requests made. Every time it is said that problem will be resolved soon. Please get the problem resolved immediately.
Regards saurabh mundeja
Sent from yahoo mail on android

I have a havells geyser, model puro plus 15 ltr.
Its under waranty. Its not working. I requested havells by toll free number. Service person came 2 times but still its not working. Havells is not taking any action on that. I tried severa times havells customer care toll free number, but no use. They just promise, but no action taken yet. Its been more than 10 days now, my geyser not working. Surprise thing is, service person dont know whats the problem and how to troubleshoot it. This is really shameless service from havells.

1. Product-havells puroplus 15ltr
2. Date of failure[protected]
3. Service person visited[protected]
4. Result - still product not working. Person taken away some original parts of geayser with him.
5. Contacted service person and havells more than 10 times. But no action taken by service person and havells.

Hello sir,
I purchase a ceiling fan model es-50 on dated 29 march 2019 from canteen. But by mistake i took wrong blade (Model velocity). When i contacted to canteen they said our stock is nill. I contacted to costomer care 02 times but no body resolve my problem.
I requested you pls resolve my problem as soon as possible.

Harish kumar
[protected]

श्रीमानजी
मैने आपकी कम्पनी हैवल्स इन्डिया का जूसर मिक्सर ग्राइन्डर खरीदा था, जिसमें चिन्गारिया निकल रही है व जलने की बदबू आ रही है व चलने पर आवाज काफी तेज होती है इस सभी बातो की शिकायत मैने कम्पनी के टोल फ्री नम्बर[protected] पर लगभग दाे महिने से छ−सात बार की, परन्तु इन दाे महिनो में कम्पनी का कोइ भी इंजीनियर नहीं आया है॥ आप से निवेदन है की मेरी समस्या का निस्तारण तुरन्त करवावें अन्यथा मुझे मजबूर होकर न्यायालय का रास्ता अपनाना पडेगा॥

I had also purchased celia cooler of havells. But with in warranty period motor stop working. I do complain more than 5 time but no reply from service center. Havells do cheating. I strongly recommended not to buy havells product.
I want want to do fraud case against havells service
Havells celia motor not working. Initially lot of sparking occur and motor stop.

I bought a havells water heater - adonia digital 15 ltrs, baring serial no# h16ad15w1003453 on 1-may-2017 from bangalore.

Since the day i purchased this geyser, till date i had multiple issues with this unit. Right from the time it was installed, it would abruptly stop working, stopped functioning when max heating level set to 75 degree, internal circuit board failure, continuously tripping main switch, also burnt out inner...

Hi i bought a fan of havells with price 2400.. On 08/05/2018. The seller given me guarantee of 2 years the product is not worked properly even for 8 months.. It was damaged i don't know what to do now..? That seller is refusing to replace my fan asper guarantee claim... Seller said to complain to toll-free havells customer care service. But customer care executive didn't accept my words he just refused and ignore my call without any manners. Now i don't want any replacement for your customer executive misbehaviour.. I want my cash back...

I had buy a havells cooler on 13th april 2019 in afternoon from lotus electronics jabalpur mp, 482001, celia i55 paying 14000 and got the defective cooler. My house is located in south civil lines around 10 minutes away from the shop. As soon as i got the cooler i watched that the honeycomb was not getting wet by water and it was throwing hot air even after putting ice. Even during the day time n ok one came from havells neither lotus to rectify or change this defective piece. I would say it is worst service one could get.

We bought a 400mm wall mounted fan on 23/04/17 from m/s havells galaxy (M/s shiv shakti corporation) (Bill no 0170, rs. 2100/-) bistupur, jamshedpur. The fan's body broke. We complained but there was no response. Finally the dealer exchanged our fan for new one, same model, for free on 25/02/18 and we were happy.
The new fan's body also cracked. We went to dealer to complain. He directed us to complain at customer complaint no. This time.
We made first complain sometime in nov.'18 (Call no. Hk033139). Representative visited, agreed that it is under waranty period should be changed. But nothing happened.
After that we have made 4-5 calls, have written emails too. Registered online complain. But no solutions. Later one person told that its being plastic component is not covered. But it will cost about rs.500/-. We agreed but no trace after that. Again and then they say it may cost rs. 1600/-. Surprising. Fan cost was rs. 2100/-.
They give nothing in writting. All verbal.
Very frustrating.
Can you help please.
Ns salar/ [protected]

I was purchased a hevells shallow well jet pump. Right now the pump is not working properly automatically ON/OFF. Currently the pump is in warranty period and I have complaint so many time but problem is not resolved. Company Technician visited so many time but not resolved problem. For the suggestion of Technician I brought 5KVA Stabilizer of Rs 10000 but same problem occur. Totally unsatisfied the warranty service of Havells. I am so mentally harassed and Rs 10000 I wasted in stabilizer for the suggestion of company Technician.
Kindly do for needful.

Myself seema, i purchased havells on october 2018 from then till now 5th time i have raised complaint the induction cooker is doesnot work as expected.. I am literally unhappy with your service kindly provide me a replacement.. Its been 3 days i have raised complaint and none of your person visited to investigate.. Poor service.. I need an replacement else need a cashback

I bought a havells geyser power turbo and called the havells number for the installation. I was told that a technician will be sent over within 24-48 hrs. First of the technician shows up after the 48hrs. Also he technician sent by havells was very unprofessional. I called back the customer service number to give the feedback, first they tried disconnecting my call and after a couple of tries i get thru to an agent who refuses to connect me to a manager for escalation.

In 2015 we purchased an old 2bhk flat and the wiring of the flat was in poor condition. So we decided to repair the whole wiring. As such, we gave contract to an electrician for the repairing purpose. He used the switches of havells company as it is giving good performance. But now some switches are not working properly and the spring is being damaged. Since then we are using the havells fan but till date there is no complain with it. But the switches are giving problem. We don't have any documents as the repairing and installation work was done by the contractor. But the materials purchased and the details of switches and power point purchased are mentioned in a estimated price list voucher. We need held in replacing the entire switches being installed by the contractor. If necessary we can contact the contractor for details etc. Hope you will look into the matter and necessary steps regarding replacement will be made as soon as possible. Thanking u

This is with reference of complaint no[protected] which i have raised on 28th feb regarding non functioning of griller toaster.

Initially when i raised the complaint very next day on 1st march technician visited from prashant vihar branch and he told that one part was not working so it will take approx 10 days to get that part. So i waited for almost 20 days but never got any update.

Then i called havells customer care and they assured me that they are raising the complaint and said that issue will be resolve soon.

Again i waited for 5 days but there is no response.

I called again on 25th march and again executive said that they forward the request again and while transferring the call to senior they disconnected the call. It was happended 4 to 5 times on that day but no one damn care about to even call back

Again i called on 26th march and again while transferring the call to senior my call was disconnected by them and it was so annoying that after 5th call my call was connected to senior akshay rajput and he said he raised issue on priority basis and said that i will receive a call from service station on same day and he promised me that he will call me on 27th march between 11 am to 12 to check but i didnt receive any call from from akshay and service station.

As i didnt receive any call from akshay on 27th march so i called again on 27th after 1 pm asked customer care executive to transfer the call to akshay but they dont transfer and disconnect my call and it was happened 5 to 6 times. On that day i remeber only few executive name and they are

Manik
Tanya
Aparajita
Mukul pathak senior

After so much call, technician came home on 27th evening and bought wrong part.
They only wanted to show the visit as they know the model no and which part need to change so why they bought wrong part.

Is this the sevice you are providing.
Your customer care experience is very pathetic and dont even bother to call back if call got disconnected.

Never expected such poor services from big brand like havells.

Hi

This is with reference to the complaint no.[protected] which i have registered @ your customer care on 19th march 2019 regarding non functioning of my water heater (Geyser model no. Bello digital 25)

When i registered the complaint very next day on 20th march 2019 i received a call from mr. Jagjeet singh from your service center located at kashipur stating that he is coming for the service but after knowing my address which is around 15kms away from his service center he said that he is not coming but is sending other havells technician for the service.

The main blunder happened when this other guy named jassi visited my place.

Mr jassi (Who is not an havells technician but a local arrogant electrician & does not have any knowledge about anything)

When mr jassi inspected my geyser firstly he was totally blank after looking at the geyser he didn't knew how to open it or what to do with it, then he started clicking pictures of the geyser and sent them through whats app to some other person and asked for the help from the guy over the phone.

Now after many attempts finally he opened the geyser and then after opening the geyser he was more puzzled and again started clicking the pictures and calling that other guy over the phone and said to him (I have opened this kind of geyser for the very first time.

After a lot of discussion from with the between mr jassi and the other guy over the phone, mr jassi said to me that he is assuming that your pcb is out of order.

Now he said i will carry your pcb, will rapair it and will fix it in week or two and give me rs 250 for service and rs 1000 for pcb repair. Also he said don"t buy havells products in future as the company is very bad in providing the parts and advised me to buy v-guard as the support system of v-guard is very better than that of havells.

How can a person who has came to my house through havells service center can praise the other company

I asked him kindly show me the price list of the company which shows how much charges are fixed by the company for all kinds of repairs and asked him to replace my pcb with a new one. Then again he was blank and he called mr jagjeet @ service center and both started to harass me by saying that when you have called us from the service center you have to pay the charges.

I asked them i am not denying to pay the charges but at least you should fix my geyser. I also asked mr. Jassi to show his id card of the company again he was blank as he is not a company's employee

And how can i handle pcb, charges and other parts of my geyser to the guy who is not an employee of the havells

Now some questions arises :

1. How can a brand like havells send a normal layman to its customers house??
2. Who would be responsible if this guy does some theft or any other criminal act at my house.??
3. How can a brand like havells does not have transparency in its after sales service and their charges??
4. How much more time it will take by the company to fiix my geyser.??
5. What sort of action will company take on such service center owners and staff?

Hope that i will find a proper resolution to my problem

Anshul singhal

Hi,

We have bought 4 havells fans on 8th apr 2018 (3 ceilings fans and one exhaust fan). At the time of buying we have identified that there was one slight shatter on one of the blades of the exhaust fan. But retailer told that it was due to molding done on machine and it would not impact on the functionality of the fans. Since we have great trust on havells brand, we have bought the fans.

Within six month we have identified that all the fans are working fine except exhaust fan, the exhaust fan we bought was defective piece. Within six months only we have found three defects in the fan. We immediately tried to contact customer service centre, but the original bills were not found by us.

Last week i. E. On 10th mar 2019 we found the original bill and immediately contact the customer service centre. During follow up with various executives we have experienced very poor customer service. Day one itself one of the technician has visited but he was not sure what to do. He has given assurance that he would speak with senior technicians and provide the solutions. But he never come again with the solutions. Thereafter we called various other executives and i ask to provide complete replacement of the defective fans.

On friday one of the technician has visited but he bring only one part whereas 3 parts are defective. Also he was demanding the cash for the replacing the part, i have informed him that we required full replacement of the fans as it was mis-sold to us.

Every time i call to your executives, they are providing just assurance but no technician is providing the solution for the problem. Currently 3 parts are defective but your technician is not know how to fix the issue.

Defaults parts of the fans

1. One of the blade is completely broken (The same was slightly shattered at the time of we bought the fans).

2. Front cover is not working (Your technician has already told that he will replace the same without cost).

3. Back flap has broken.

This fan is within the warranty and i need complete replacement for same. Also your technicians are not providing complete solutions to the problem. They don’t have the knowledge to deal with the problem.

Kindly assign this call to some senior technicians and ask him to speak with me. Since the defective piece was sold to me, it is your responsibility to take the corrective action against the retailer and immediate provide the replacement.

Fan details – 200mm dx exhauts fan std (Hsn: 8414)

Your angry customer,
Pratish chavan
[protected]

I am complaining about havells instant geyser, which i bought from reliance digital, angul, odisha.

I purchased from reliance digital appx 100, 000 rupees products which includes ac, fridge, washing machine, kent ro & this geyser.

Since the first day of installation of both equipment (Havells geyser & kent ro) its not working at all infront of the service engineer and these engineers they dont know anything because during installation the talk somebody on video call that how to install it!!!

Once the same thing i complaint to reliance digital to mr. Subhendu, he said about geyser it will take maximun 2 days to initiate my issue.

I just want to know where is my problem if your supplied product is not working since from the day of installation why should i wait for 2 days,

Shoudl i take a bath with warm water after 2 days its really not fair... I just want to know why reliance digital want to spoil with such people who spoil their service quality... Please i need your immediate help in this regard.

Dear havells

Good morning..

My name is madhusudhana rao. I have bought one mixer grinder from goti sons vizag. We have observed that some smoke came from the mixer and we called to your service technician. He told me that some of the part was burned in the mixer have to replace the same. Since 4 months we are waiting for your technician and nobody has come.

Please note that mixer is since under warranty. We are waiting for your replay.

P. Madhusudhana rao
Ho. No[protected]a
Netaji street, santhinagar, nad
Visakhapatnam-530009.
+91 [protected].

I’m not purchase anything but i’m get msg from harvells for purchasing some product and someone get project by using my number & my name is vaibhav kushwaha..& i’m live in mathura. And pincode is 281001. Someone missuse my number with ur company and this is kind of cheating... I’m not purchasing any project of harvells... Do something for this...

I have ordered ventilair ds exhaust fan (Order id:[protected] from havells india official e-store. But they have send me ventilier dsp which is a lower version with a price difference. I have received he product on 4th march 2019 and immediately i requested customer care for replacement with complain number[protected]. First of all it is the negligence of the havells authority that they send me a wrong product and secondly till today i. E 9th march no response from any authorized person. I emailed customer care, e-store and also branch office in bangalore. But i am surprised that not received a single response. Never expects such services from a brand like havells.