Havells India Complaints & Reviews

I ordered a Havells Freddo Air cooler by 12th of October by making full payment online. Since Havells is a branded company i thought of ordering it through their E-Store rather than relying on Amazon or Flipkart. But I haven't received any update regarding my order. When i check in Website it shows that item has been shipped with Delhivery and have provided the following tracking number :[protected]

But when i track it with Delhivery it shows that Package not picked/recieved from client.Now I think I've done a major mistake by ordering it in Havells E-STORE. I tried to reach Havells by Care phone numbers, but No response from them.

Purchased this product as a Gift for my Daughter in-law birthday. But I haven't received it even after the completion of her birthday.

My self dinesh chandru tiwari. I have complaint about a storage electric water heater of 25 lit. On 24/10/2018. My call no. Hj244859 customer i'd [protected]. On same day complaint was assigned to mr. Bhawani electric sale technician name mr. Akash deep. But till now no one contacted me. I am regularly calling to havells customer care service no. But no action taken till now. If the havells services is like this then how can we buy a product in future and recommend any one to buy havells product. I am very disappointed with the havells services provided to customer.

Dear sir/madam,
I have purchased new ro digi touch on 11/09/2018 after installation it has problem that its wastage water as compare with pure water is 6 or 7 time i have register a complaint on your toll free no after installation as i seen the problem, your representative 13/09/2019 i raced a complaint no is hi 132588 complaint recived by deepak kumar sharma he is unable to solve the complaint he told my senior technicain will come than on 18/09/2018 mehboob alam came he check and find that one ro membrance has some manufacturing defect he replaced the ro membrane candle i told do not replace candle replace whole ro because its manufacturing defect in product he told sir you will not face same problem again if there is such problem he said i will replace the ro now gain again after 7or 8 day same problem and this time tab is also leakage than i register the complaint on 28/09/18 same problem is showing again waste water than he told we will take ro mr ankur has taken ro technicisn utkarsh came on 23rd dec he has taken ro till now waiying for roration
Kindly replace the product as its manufacturing defect or else i will go for consumer court since 1st day its showing problem again and again. So please replace this product
Enclosed:1. Bill copy
2. Job sheet replacement of candle

Regards,
Deepak singh negi
M:[protected]

Dear sir/madam,
Kindly replace my digi tocuh ro because its has manufacturing defect its still has same problem from day one rest is mention below.
I have purchased new ro digi touch on 11/09/2018 after installation it has problem that its wastage water as compare with pure water is 6 or 7 time i have register a complaint on your toll free no after installation as i seen the problem, your representative 13/09/2019 i raced a complaint no is hi 132588 complaint recived by deepak kumar sharma he is unable to solve the complaint he told my senior technicain will come than on 18/09/2018 mehboob alam came he check and find that one ro membrance has some manufacturing defect he replaced the ro membrane candle i told do not replace candle replace whole ro because its manufacturing defect in product he told sir you will not face same problem again if there is such problem he said i will replace the ro now gain again after 7or 8 day same problem and this time tab is also leakage than i register the complaint on 28/09/18 same problem is showing again waste water ration is 5 to 6 time and this time leakage also so kindly replace the product as its manufacturing defect or else i will go for consumer court since 1st day its showing problem again and again. So please replace this product
Enclosed:1. Bill copy
2. Job sheet replacement of candle

Regards,
Deepak singh negi
M:[protected]

—

On ishwariya godly service...

B. K. Deepak bhai

Mandawali (Delhi)

M:[protected]

Show quoted text
—

On ishwariya godly service...

B. K. Deepak bhai

Mandawali (Delhi)

M:[protected]

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— forwarded message —
From: bk deepak
To: [protected]@havells.com, [protected]@havells.com, havells india, [protected]@havells.com, [protected]@jagograhakjago.com, [protected]@gmail.com
Cc:
Bcc:
Date: wed, 3 oct 2018 12:51:16 +0530
Subject: fwd: complaint againt digi tocuh heavells ro purchased 11/09/2019

Dear sir/madam,
I have purchased new ro digi touch on 11/09/2018 after installation it has problem that its wastage water as compare with pure water is 6 or 7 time i have register a complaint on your toll free no after installation as i seen the problem, your representative 13/09/2019 i raced a complaint no is hi 132588 complaint recived by deepak kumar sharma he is unable to solve the complaint he told my senior technicain will come than on 18/09/2018 mehboob alam came he check and find that one ro membrance has some manufacturing defect he replaced the ro membrane candle i told do not replace candle replace whole ro because its manufacturing defect in product he told sir you will not face same problem again if there is such problem he said i will replace the ro now gain again after 7or 8 day same problem and this time tab is also leakage than i register the complaint on 28/09/18 same problem is showing again waste water ration is 5 to 6 time and this time leakage also so kindly replace the product as its manufacturing defect or else i will go for consumer court since 1st day its showing problem again and again. So please replace this product
Enclosed:1. Bill copy
2. Job sheet replacement of candle

Regards,
Deepak singh negi
M:[protected]

—

On ishwariya godly service...

B. K. Deepak bhai — message truncated —

Dear sir/mam,

I bought seven (7) havells ceiling fan here in new delhi from kotla mubarakpur electricity market. We installed all the seven fans however two (2) fans have issues in their functioning. They are vigorously shaking where the fan leafs attach the round base. I had them checked independently by two different installation people and both have suggested that the fan is defective.

I have emailed and called but haven't heard from anyone regarding my complaint. I will appreciate if someone comes from havells to inspect the same and/or replace the two defective pieces.

Thank you

Varun arya

We did a complaint on 21st the executive have came on 22nd & asking for the money 1500 but when we called to customer care they deny to pay the money & want to talk to technician but the technician doesn't talk to them & went away before the technician came the motor is in working condition but what he did the motor was not working from that day when we call the customer care they always says they are escalating & again it goes to same technician he without visit resolved the complaint again i called to customer care they says they will contact him on 22nd but till now no resolution today. On 23rd again i called to customer care they says i have to pay the money the. On 24th today i received the call from triveni company & i said them i am ok to pay the money the person who called me told to pay 1200 rs. They says the technician will come today but he didn't come till now. Just 2 month back i bought the motor.

Dear sir,
I have lodged complaint regarding my water heater on 13th october, 18. Your executive came and charged 200 service charge and promised to come on next day with new rod. He neither provided any bill for that. His name is mr. Sanjeev.
After that i'm continuously complaining on customer care no. But no one is responding positively. Your senior executives are nor available on phone.
What should i do, and to whom i should complaint about all this.

Waiting for reply from your side.
Anita

Purchased of two ceiling fan from m/s. Mahabir electricals, siliguri (W. B.) on dated 17.08.2018. After installation one fan very noisy if start it. So, please registered my complain and same to be rectify immediately.
Fan details - havells 1250 mm fan stealth air indigo blue

Address:-
Amarendra kumar singh
Flat-h, 1st floor, block-a, sankalp enclave,
Near manokamna flour mill, eastern bypass road
Siliguri-734008
Mobile no. [protected]
Email - [protected]@rediff.com

I bought swing gyro cabin fan on 23.6.18 from electrical corner, chandani chowk, fraser road, patna. After about 04 months, it stopped working. It is under guarantee period of 2 years. Two times i already complained before related to this issue on 1.10.18 and 10.10.18 through mail ([protected]@havells.com) & 3 times telephonic talk on your toll free number but there is no response till date. My complain no is hj013953. Hence i bring this situation to your attention as you have good reputation in indian market. I believe i would get a quick response from you. This type of ignorance towards customer problem is not good. I have enclosed the copies of guarantee card and cash memo.

Your faithfully
Sohail ahmad nadvi
Ahmad general store, f. C. I road
Phulwari sharif patna, bihar - 801505
Date : 22.10.18
Place : patna

This is to bring to your attention the bad after sales service that i am facing for havell's product. All other means of rectifying the issue has been exhausted

About the complaint... My avion fan’s led underlight has stopped working and i logged complaint with call no hi280216 on 28th sep and after the technician visited he figured that the led light of fan needs to be replaced. I was given false promise that it will be done within 3-4 days. However inspite of repeated followups with techician as well as havells customer care there hasn't been any closure on this despite the product under warranty.

I even escalated this complaint to their ceo but all in vain

This is to bring to your attention the bad after sales service that i am facing for havell's product. All other means of rectifying the issue has been exhausted

About the complaint... My avion fan’s led underlight has stopped working and i logged complaint with call no hi280216 on 28th sep and after the technician visited he figured that the led light of fan needs to be replaced. I was given false promise that it will be done within 3-4 days. However inspite of repeated followups with techician as well as havells customer care there hasn't been any closure on this despite the product under warranty.

Brand new 3 havells ceiling fans bought on 4th oct 2018, were found to be faulty while installation on 6th oct. Logged complaint 3 times in past 10 days, technician sent to repair the fans but still the problem is same. As per customer care, company has no policy of replacement and will repair the fans always.
I want my money back and havells has the worst customer support ever experienced. No reply received from their website

Sir i had purchased one open well submersible 0.5h. P motor on 04oct18. It was working 2-3 days and on 15oct 18 it had been fault. Then i complain this to customer care on 16oct18 in morning then in afternoon mr. Banwarilal mechanic from ramji electrical was came. He was check and found unset (Fault). Then he was give me return coppen for replacement by new one. Then the retailer badhala electrical shrimadhopur, sikar, rajasthan was take rs.350/- from me for change the motor. Please tell why he was take the money from for replacement and the problem is suffering by me that after 10days it burnt and please tell me right way.
Krishan kumar swami
Mob. [protected]

I am from jammu and kashmir and i purchased a electric motor from havells india with guarantee card. But that was fraud
Because my motor stops working before 10 days and i submitted many complaints before the company. They assured me that within 24 hours your problem will b solved but till this time i had not seen any technician or engineer from the company. I am facing problems
Shame on hevalls cheater company

I bikash from sasaram, today i purchased geyser and want to install it at home. Before purchasing the products the company has given assurance installation of the product within a hour but after purchasing i have received a call from hawells company that i am unable to come today for installation, will attend your call after 2 days. The service is really frustrating. Please lodge my complaint for immediate resolution.

Sasaram, bihar
Pincode-821115

I (Binay Kumar Nishad from West Singhbhum, Jharkhand) am using Juicer mixer grinder model-Endura, date of Purchase - 22.01.18. Unfortunately my product was not working. And then i complained to call service center (Call no.-HI186089). and now about one month have gone but the service center did not service my product. So i request to you please resolve my issue as fast as. Thanking for this.

Hi Havells,

I request you to please replace my ceiling fan as this start tik tik sound again and irritates a lot in mid night. This is my second complaint in 5 months for this fan. No permanent solution yet. Service visited last time but haven’t resolved this permanently. Please refer attached video of fan for details.

Thanks...

A geyser installation has been done today on 7-oct-2018 very much unprofessionally and in wrong place as extension pipes get shorter. Also leakage has been started from joints.
Now to get it in right position it need two more holes in another place.
So who will repair damaged earlier holes in this wall now?
Why havells send these unprofessional installation guys who even does not know how to install it at right place.br...

We purchased two fancy fans o[censored]r brand in april, 2017 but after completing one year its speed got slower as well started making notice. I replaced condencer through electrician but after three months it again got slower and started making noice. I am no satisfied with ur product fan.

Vaibhav srivastava
A-4/302, sector 83, vatika city homes, gurgaon.
Contract no. [protected]

I had complained of Air Fryer which is not working thru Havells Customer Care online. My service Number is HI263012.

Without contacting and resolving the problems, i got massage with invoice that problem has been resolved.

Being a reputed brand Havells, service dealer is manupulating to customer.

please resolve the problem and take necessary action against service provider

Hi,
We reside in kharghar and have bought 2 fans from nakshatra hardware in kharghar. We were sold the 'silent fan' saying it will throw more air and will be very silent! The price of it being 6k each fan. However, there is hardly any air that the fan throws and the other lower priced fans are way better. When complained to the shop and to havells, what we are told is 'this is the way it is and we should have known!!!' this just seems like cheating and am not sure if a band like yours are used to giving such responses!!! Before uploading this on public platforms i wanted to see if you guys take prompt action post a written complaint!!!