Havells India Complaints & Reviews

Dear havels customer,
My complaint number is 88271122.
This complaint was registered with you on 27 august 2018 and same problem request was registered with you earlier on 17 august 2018. Till date we did not get any resolution yet.
After complaint on 17 august. Your executive visited my home to solve the issue. That complaint was for two geyser. One geyser he was repaired and it started working and for other geyser he opened it & told us that"senser is not working" we need to replace it. I said ok him. He told us not to worry. He was come and repair it without doing again complaint & same day the complaint was closed. I was received this message. On faith we were agree that he would do it. We were continuously chasing him (His mobile number is :[protected]). He said yet the sensor yet not came from "kanpur"so, he had requested to change the geyser & told us wait for 2 to 3 days. It was come and we will fix it.
Till now nobody have contacted me to resolve my problem. When i was calling your customercare number ([protected]) replied us that we would send urgent reminder to the engineer to resolve this problem but till today. We are chasing it but no one had taken initiative to inform us what was the problem.
I think they were waiting for warranty get expired and then they will say sir it is out of warranty. We can't do anything.
I was listened that havel's have good quality and after sales service but if this was the way to handles customer. I am sorry to say but you are loosing your brand image in customer sight.

I am writing this mail with a hope that somebody senior person will attend this and resolve this issues.

Please rectify following two problems;
1) geyser earthing wire is not connected
2) three pin plug is to be installed because previously geyser was repaired and your service person has connected it with only two naked wire.
Due to these naked wire connection we are feeling electric shocks in the sanitary fittings (Water tap) of the bathroom.
Please send the service person asap.

We have purchased havells geyser on saturday, 25th sept and we have been told that company person will come for geyser installation but till 29th sept no one came neither contacted for installation.
Even we tried to call the person no from the shopkeeper where we purchased the product still no luck person either says we will send someone/ someone will contact you after these 4 days of struggle finally one person came today 30th sept for installation who has just drilled the area and hanged up the geyser that's it — was that the meaning of installation? And he was saying for other fittings pay more 500inr to make it functioning.

I'm surprised because for me as customer installation is something to make it till functioning of the product. This cant be the acceptable from havells.
I would have preferred other technician rather than this useless installation from company.

Issue not being resolved even after your tech visited my place 5 times within a month. Techs do not have enough knowledge of the product and do not carry proper tools and request for screwdriver etc from customer. Ref.HH281843 and HG306223.
There is no proper cancel to get the issue highlighted then your ticket raising mail id.
Please look into this and if possible share your escalation matrix if any.

To
Consumer complaints

Dear Sir

I have purchased the Havells wall fan Model no Swanky 16 inches on 28 April 2018 from Kumar Electric Corporation, Tilak Nagar New Delhi-110018 Invoice no is R1302454 Dated 28 April 2017,

It is stopped working three times and havells representative from Jagdamba service center replaced the Motor,
Still the motor is faulty again, I request you to please replace the Fan. It has been faulty within two months span every time, even in warranty period.

Complaint Nos are :

1, Date 12 April 2018 Complaint no HD121928
2, Date 30 June 2018 Complaint no HF302948
3, Date 30 August 2018 Complaint no HH301232

Now I request you to please replace the unit.

Thanks & regards

Jagjit singh bhui
B-3 Hari nagar Near Ramgariya Gurudwara
New Delhi Pin- 110064
m-[protected]
[protected]

I raised the complaint on 31st July 2018 for after sales support for storage geyser which is in warranty and the call no HG306231 and later many follow up calls to support a technician came and taken the part which has the problem after that till now no one came.

Again I have done few follow ups to support and spoke to the superior and he said that day or day after definitely technician will visit and repair it.

One technician called and said he don't know that previously some technician visited and a part need to be replaced and he need to brought the part and he said will bring tomorrow and repair it but it is not happened.

Strange thing is every time new person/technician will be assigned mostly but he donot know what is status or summary of the problem.

We will get the call number when we raise a complaint but not the technician number. We should wait for his call.

Please find the attachment of the call numbers.

Thanks,
Arun
[protected]

Dear Sir / Mam,

I had logged the call to customer care around 4 times but my water leakage issue is still remain same. Engineers are not able to solve the problem. they provide the temporary solution but after some time problem again come. So you are requested that kindly change my product ASAP.

Kindly look the matter

Model - Koolaire
Cooler serial no - EYHBEIJ00248

Regards
Suresh Pal Gusain
Address - 23G Pocket B8 Mayur Vihar Phase - 3
MB - [protected]

5 months ago, i brought one havells pedestal fan. Now its not working fine. I have showed it to local fitter but it is working only for short period. Consistently it is showing same problem like working for five minutes then stop. It has some motor problem and it has 1 years company warranty.

Can you please take it as high priority and resolve the issue....

This is in continuation to my previous complaint (https://www.consumercomplaints.in/havells-india-havells-fan-wobbling-and-noise-...⇄

It’s been a year since i am facing continuous problems with havells fans – models are florence and troika. The worst part is the product quality and moreover the havells services. To cut the misery short below are the highly dissatisfaction points for the reference of naïve consumers who are thinking for havells products:

1. Florence model
Worst quality despite of high prices. Initially it has wobbling issue which was fixed after lot of struggle, then noise issues which was fixed after opening the fan machine. And finally the fan is jammed which is yet to rectify.

2. Troika model
It has noise issues, its plastic part over the wing looks really awesome and attracts customers, however while in operation air blows through the plastic part as a result it strikes with fan wings resulting in tik-tik noise. This is a design fault and technicians admit as well. To overcome it havells technician added a rubber washer so that plastic doesn't strike with fan wings. This somewhat (Not fully) sort out the problem but added an *risk* - the screws are loosen up very slowly - in the worst case it might cause a serious accident when fan is in operation. Now how i come to know about it. With last complaint i told technician to check the fan as tik-tik noise has started again. When he checked he told me that screws are loose that's why it is making noise and then he just tighten it. The technician himself was surprised with it since it's a huge risk.

3. Services
With the 3rd class quality havells will provide you pathetic services not on the technician front but also from customer support front as well.

3.1 customer support:
In case you want to talk to senior customer support member in order to escalate your complaint, you will have to call at least 3-5 times to havelles and every time one have to wait for 6-7 minutes. Today (24 aug 2018), at first attempt i had to call 5 times and then overall wait for 30 min before catching the senior; at 2nd attempt i called 3 times and waited for 15-20 mins.

3.2 false promises:
The irony is even seniors will befool you by putting false promises. They will assure you to escalate the matter and update you in an hour or so. But believe me they will hardly come back and call back you. I have been in discussion with them since 1 year and its only single time when a lady senior support member called me back otherwise the senior members are seriously irresponsible.

3.3 technicians:
They are seriously ridiculous. They will close your call with unbelievable reasons like customer is not having bill, he don’t want to take service, he is not picking the call etc etc. Believe me they don’t even bother to call you, instead you keep on following with them and they will not pick your call.

For everyone information, i would like to let you all know that since last one year i have been raised tens of complaint without permanent solution and now finding really hard and struggling to cope up with havells services. I am seriously fed up now.

Think multiple times before buying havells fans model florence and troika.

Also, to be very honest, not all products are that faulty as explained above. I have purchased multiple products from havells like 2 heavy water motors, exhausts, basic model fans, wire, mcb, leds, concealed lights, water geysers etc. For my new house – all are working fine except florence and troika. Services for water pump is really good, in fact they close your complaint after taking your consent and also they call you for the feedback. Unfortunately such services are badly missed with fan support team and technicians.

Just for information, sharing the complaint number (Hh166916) which is still unattended after 10 days even after multiple calls and follow ups. Now from last ten days i am forced to live without fan as florence fan is completely jam.

No thanks havells,
Himanshu rai
Complaint num at havells hh166916

Hi,

One year ago, i brought one havells pedestal fan in online. Now its not working fine. It has some motor problem and it has 2 years company warranty.

Can you please take it as high priority and fix it asap.

Here is the invoice number : sa1045/16-17/552

Model : havells 450 mm wind strom pedestal fan

Please let me know if you need anything else.

Thanks,

Subbareddy e.

Dear sir i have alwardy complain regarding the noise of fan during running about 6 or 7 time will you please give us it's permanent solution i have bought a table fan in may 2017 and regularly this problem persists now an another issue comes it's now stop running and noise during running
Will u please short out these problem shortly i have submitted a massage last week but no action was taken so please look into this matter

Below lines are about my worst time i have been spending with havells (More than 3 months) for which clearly is their mistake.

So, for my newly constructed building we used havells products for all electrical needs and also decided to go for few other appliances. One of which was ceiling fan (5 numbers).

After few days o[censored]sing the fans we noticed heavy noise (Tripping like sound) and we raised complaint. After few days, the service guy showed up and he tightened few screws and left. With in a day noise started. Again, i had to open new request and follow up with them multiple times. Finally, the other service guy was clear that it was a manufacturing defect and decided he would give a last chance by adjusting few extra screws. But nothing worked. And then, again multiple follow ups and one day he came back with 2 new fans (Same model) and installed. But, he told me that if we hear the noise even with new fans, he can't do anything and he would have to talk to his higher positions.
Again, same story with in days. Open complaint. Follow up. Nothing works.

The worst part here is that the last service guy who is currently handling my complaint thinks that we are bluffing about the fans and he says that he is ready to spend even 5-6 hrs at my home to hear the noise if it is true. Why in the world one would lie after 3 months of struggle?? Actually, the problem here is the fan makes noise at random times. But 90% of the time, it starts gradually over night and increases by early morning (Imagine one sleeping with such noise). Should i accommodate him for over night stay??!! Also, he says he would get us only 2 replacements for now. Later if the noise gets worse, then he would see what to do next.

I'm clearly not understanding his statement. What he meant by "later if the noise gets worse"? Are you guys even realizing that manufacturing defects are your fault? Why should i pay my hard earned money for your mistakes? After all i'm ready to pay for replacements even if it is costlier than the current model.

Expecting some sense-full action from havells.

... And below are my complaint numbers we raised so far..in chronological order.

1) hd202917
2) he120904
3) hf142099
4) hf142115
5) hg251999

Service is pathetic. I raised a complaint on 1st august 2018 about 3l geyser not working. Till now it’s not resolved and i have been callibg customer care from last 2 weeks and i get the same response that complaint will be resolved very soon.Â

Till now no assistance from havells not even a single sms about the status of my complaint. Very upset with the service provided

1. I have purchased havells fan 2-3 months ago in the name of my firm.
2. It is not working properly from the day it is purchased.
3. It is making a lot of noise.
4. Neither its handle working properly
5. Want a early resolution, so that least problem could be faced.
6. Facing too much problem due to this.
7. Not expected this from such a reputed company.

My cooler which i bought from havells store three month ago. This cooler has problem with start button from 20th july. I complaint about the same to havells customercare no. They are just giving excuse one after another and not solving my problem. I am felt cheated because it is third week since my cooler is not working and no one from havells even care about it.

I had purchased one chopper from m/s s. K. Electricals works, manimajra, chandigarh on 15.10.17 which is still under warranty. About a fortnight ago, it went out of order and i lodged a complaint on the same day. But the issue still remained unresolved. Kindly arrange early action.
Deepak raj,
House no. 570, sector2,
Panchkula (Haryana)-134112
Mob. No. [protected]

Hello..
My induction is not working... It does not even start.. The start on button is also not working.. Temperature adjustment functions are also not work if it starts anyhow.. Automatic adjustments seems to be stopped. Rest of the functions need to be checked. And moreover it is out of guarantee now. I want you to fix it thoroughly.
I would really appreciate your action in advance
Thank you

Service is pathetic. I raised a complaint on 25 july 2017 about fan is not working. Till now it’s not resolved and when ever i called customer care i got same response that complaint will be resolved very soon.

Till now no assistance from havells. They are looting the consumer and not provide the service which they have committed while giving selling the product.

Please close it as ap

[protected]
[protected]

We have noticed that our water purifier is indicating an error and is continuously beeping for every 10 seconds.
As per the instructions manual, we have observed that it might be an error 'se 01'.
It's been more than 24 hours since we have been observing this problem.
We would appreciate if we receive s service to our water purifier as soon as possible.
Thank you....

I have complain so many time for replace the motor because this is not working and i am doing the complain for last Six month but your executive not taking any action for the complaint. 1 have 1 year guarantee fo the motors but they are giving so many excuse. My last complain no is HG265430. havells is very bad quality i will never suggest to any one purchase this things.