Havells India Complaints & Reviews

Dear sir i have alwardy complain regarding the noise of fan during running about 6 or 7 time will you please give us it's permanent solution i have bought a table fan in may 2017 and regularly this problem persists now an another issue comes it's now stop running and noise during running
Will u please short out these problem shortly i have submitted a massage last week but no action was taken so please look into this matter

Below lines are about my worst time i have been spending with havells (More than 3 months) for which clearly is their mistake.

So, for my newly constructed building we used havells products for all electrical needs and also decided to go for few other appliances. One of which was ceiling fan (5 numbers).

After few days o[censored]sing the fans we noticed heavy noise (Tripping like sound) and we raised complaint. After few days, the service guy showed up and he tightened few screws and left. With in a day noise started. Again, i had to open new request and follow up with them multiple times. Finally, the other service guy was clear that it was a manufacturing defect and decided he would give a last chance by adjusting few extra screws. But nothing worked. And then, again multiple follow ups and one day he came back with 2 new fans (Same model) and installed. But, he told me that if we hear the noise even with new fans, he can't do anything and he would have to talk to his higher positions.
Again, same story with in days. Open complaint. Follow up. Nothing works.

The worst part here is that the last service guy who is currently handling my complaint thinks that we are bluffing about the fans and he says that he is ready to spend even 5-6 hrs at my home to hear the noise if it is true. Why in the world one would lie after 3 months of struggle?? Actually, the problem here is the fan makes noise at random times. But 90% of the time, it starts gradually over night and increases by early morning (Imagine one sleeping with such noise). Should i accommodate him for over night stay??!! Also, he says he would get us only 2 replacements for now. Later if the noise gets worse, then he would see what to do next.

I'm clearly not understanding his statement. What he meant by "later if the noise gets worse"? Are you guys even realizing that manufacturing defects are your fault? Why should i pay my hard earned money for your mistakes? After all i'm ready to pay for replacements even if it is costlier than the current model.

Expecting some sense-full action from havells.

... And below are my complaint numbers we raised so far..in chronological order.

1) hd202917
2) he120904
3) hf142099
4) hf142115
5) hg251999

Service is pathetic. I raised a complaint on 1st august 2018 about 3l geyser not working. Till now it’s not resolved and i have been callibg customer care from last 2 weeks and i get the same response that complaint will be resolved very soon.

Till now no assistance from havells not even a single sms about the status of my complaint. Very upset with the service provided

1. I have purchased havells fan 2-3 months ago in the name of my firm.
2. It is not working properly from the day it is purchased.
3. It is making a lot of noise.
4. Neither its handle working properly
5. Want a early resolution, so that least problem could be faced.
6. Facing too much problem due to this.
7. Not expected this from such a reputed company.

My cooler which i bought from havells store three month ago. This cooler has problem with start button from 20th july. I complaint about the same to havells customercare no. They are just giving excuse one after another and not solving my problem. I am felt cheated because it is third week since my cooler is not working and no one from havells even care about it.

I had purchased one chopper from m/s s. K. Electricals works, manimajra, chandigarh on 15.10.17 which is still under warranty. About a fortnight ago, it went out of order and i lodged a complaint on the same day. But the issue still remained unresolved. Kindly arrange early action.
Deepak raj,
House no. 570, sector2,
Panchkula (Haryana)-134112
Mob. No. [protected]

Hello..
My induction is not working... It does not even start.. The start on button is also not working.. Temperature adjustment functions are also not work if it starts anyhow.. Automatic adjustments seems to be stopped. Rest of the functions need to be checked. And moreover it is out of guarantee now. I want you to fix it thoroughly.
I would really appreciate your action in advance
Thank you

Service is pathetic. I raised a complaint on 25 july 2017 about fan is not working. Till now it’s not resolved and when ever i called customer care i got same response that complaint will be resolved very soon.

Till now no assistance from havells. They are looting the consumer and not provide the service which they have committed while giving selling the product.

Please close it as ap

[protected]
[protected]

I have complain so many time for replace the motor because this is not working and i am doing the complain for last Six month but your executive not taking any action for the complaint. 1 have 1 year guarantee fo the motors but they are giving so many excuse. My last complain no is HG265430. havells is very bad quality i will never suggest to any one purchase this things.

I registered complaint HG096063 on 9th July, 2018. I have called customer care atleast 20-25 times and till date no one from Havells bothered to attend the complaint. I have sent 2 mails also on [protected]@havells.com but they also remain unanswered till date.

I guess the company has no supervisors as if they were present, such nasty customer care (if at all they call it care) would not have been there.

Worst experience I had and would not recommend Havells products even to strangers, leave aside my friends and relatives.

My havells coral switches were not working and i had raised a request through customer care to get the switches replaced on 15th of july 2018. The switches were under warranty. The request (Hg150629) was allocated to a person called raju jana. He called me and visited my place. He checked the switches and confirmed me that the switches need to be ordered and replaced. After that he did not call me. I had called him 2 times and every time he told me that it will take 2 or 3 more days, he said, it is taking time due to the rains and bad weather conditions. However he never turned up after that. Today, after 16 days, when i called in the customer care again, they said that my request is in cancelled status as the service person said that i have not picked up his call to fix the appointment. It was very surprising and frustrating to me at the same time. I have asked the operator to provide me the escalation contact, however she said they do not have anything like that; hence they opened a new ticket again. The service person mr. Raju jana is now not reachable.

This is a very bad example of customer service by havells. They are fooling the customers with their warranty.

I had registered complaints on dated 13 july 2018 complaint no. HG134904 and complaint on dated 27 july 2018 complaint no. HG272154 and both the complaints allocated to Mr. surindra electricals panipat. But till date not attend my complaints and many times on telephone coversation he said material to repair motor is not available and also said that he is not responsible for anything and also use abusive words .
Take immediate action on my complaints and also take disciplinary action against Mr. surindra electricals panipat, otherwise i will go to the consumer court .

Sir/madam,
My electric geyser not working since last fifteen days due to sparking. On 15 july i have made complaint on your toll free number with call no hg 152262 but not received any call or technicial from you. After making complaint i have called thrice on toll free number but received only promise. Please send someone as early as possible
Thank you

Dear sir/madam,
I have completed to yours toll free number earlier but did not get any any satisfactory reply. Although one of your technician has come after two days with out seeing properly he has gone saying that i will bring it there after you can use it.
It is almost 1week i am not able to use it your company grinder which i have purchased less than 6month. Kindly resolve the issue. And take it seriously.

I had purchased a havells florence on 22/3/2018 n from the next month onwards problem s have started arrising.. Various attempts had been made by ur team i have complaint 4 times and every time it gets disturb after a week..in a proper solution of this. And if i have a guarantee on my fan why can't i replace it or refund it. Every time i keep on complaing.. I need proper solution of you.. N sorry to say but in uttar pradesh gorakhpur u have a worst team.. Really feels cheated..

Hi,

We have purchased electric geyser of havells in january 2018 so still it is in warranty period. [protected] is our complaint number in havells and almost 15 times we have made complaints in havells in last 20 days. And as usual, every time we get the same response that a technician will visit tomorrow but nobody comes. We are still facing major issues in our electric geyser. Due to water tank leakage in geyser, our home electricity gets cut down. Within 4 months of purchase, different issues occurred in geyser. But this time, even after registering complaint 15 times in last 20 days, not a single technician has visited our home to check about problems.

If the issue would be minor, we wouldn’t have taken these many followups. But having an urgent issue, though making innumerable calls, still customer care center team is least interested about this.

Since then, we are constantly trying to get in touch with the customer care center every alternate day for the complaint. But, still no improvements.

They just make fake promises and nothing else. Always, repeat same thing that your issue has been escalated and a technician will visit tomorrow and fix the issue and then again nothing happens.

I am really sad with such poor service and lack of commitment. If they are not liable to solve any customer’s issue, then why are they giving unnecessary hopes to them?

I have all the complaint registration messages and call history details. Hope it get resolved soon by consumer complaint forum.

Dear sir,
I have purchased water purifier from amazon and the same is delivered on 26.07.2018 on time. I had called to havells customer care and later to amazon for installation and both had conveyed sorry.
Later i had installed by local r. O guy. He was so confused as after doing fitting, water was not coming out through waste water emitter. Then he has opened the cabinet and making correction.
Finally water comes but the taste is not good. I have apprehension that installation is not proper and water is not going through proper channel.
I have purchased digitouch in view that i will best water, but despite of whole day trial and labour i am with none.
I hope i had done no mistake to purchase this. Rabindra -[protected].

I have purchase Havells Moto Race Kids Ceiling fan in 15th June for my new home other than normal 5 havells fan. When I shifted in my house I observed that there is very poor air from the Kids fan and we are not feeling comfortable under this fan.

I have registered complain with Amazon as well as with Havells customer care with complain number: HG215342 but really disappointed with the service which I got till now. Mr Amjad came to check and he feel there is technical problem but he is not able to resolve the issue and after that there is no visit of any technician even I am calling every day to havells customer care.

Now if issue is not able to get it resolved, I want replacement of this Moto Race Fan.

I had purchased one havels fresco air cooler with rs. 11, 000/- from home plaza, kahilipara, guwahati-781018 on 30 july 2017.
But, the product is giving problem when switched on cooling mode since june 2018. I lodged complaint on 15/07/2018 with complaint no. Hg 150655. On 16/07/2018 your official mr. Arup ojha visited my house at bishnu rava path, odalbakra, guwahati - 781034. They informed that the problem is with motor which is to be replaced. They told that they have placed order for motor and will be replaced.
On 16 july 18, i received a call from your official (Mob. No. [protected]) who assured me to replace the motor within 2 days and he closed the complain without replacing the same with message call has been resolved.
2 days back i rang your official on [protected] who assured to send the mechanics on next day. But, did not.
I think, they are waiting for expiry of warranty period i. E 30th july 2018.
Please look in to the matter.

The ceiling fans have been making a noise and wobbling from day one. It’s almost a year to over and even after multiple complaints havells failed to give permanent solution. Majorly 2 factors that have baffled me and lost my trust in havells.

1. Havells quality

The quality of ceiling fans is 3rd class and even after knowing the faults in the fans havells is keep on selling it to customers.

A. Troika model - it makes continuous noise and must be discontinue from the production if havells is concerned about the quality.

B. Flourence model - this is a costly fan but have seriously poor quality. It has the wobbling problem from the day 1 which is not yet been resolved. Now the technician are saying this much wobbling is expected - if that is the case why not havells mention this in the fans catalog so that customer is well aware of before purchasing it.

2. Havells services

In terms of services havells is worse than its products. I have registered multiple complaints and instead of solving it technicians preferred to cancel it or close it by mentioning following reasons:

A. Customer don't have bill.
Actually this technician (Named nikhil) has handled my complaints earlier and well aware of that i have the bills still he rejected my complaints. The fact is that i have purchase lac of rupees items from havells. The items are water motors, mcbs, leds, water heaters, fans, wire, holders etc.. For my new house. And i have bills for all these with gst paid.
B. Customer is not picking the call.
The fact is that i called the technician (Same nikhil) and checked with him when he can come to my house so that i can ensure my availability. Still that person rejected my complaints.
C. Customer don’t want services anymore.
Recently 2 days back technician cancelled my complaints by stating that customer don't want services any more. Since i knew about the 3rd class services of havells i personally called him and said that don’t close the complaint unless it is resolved. Still that person cancelled it. Complaint number is hf232655.

Now the agony is, this havells even dont have the courtesy to get the confirmation from customer whether the complaints have been resolved to the expectation or not. The havells services are simply mishandled by these technicians and we customer are on the mercy of these technicians whether to keep complaint open or just blindly reject it.

I will never purchase and never recommend someone to use products of havells.

At last i want to say that "if hell is here its havells" – it’s true for me at least and i mean it.

No thanks havells,
Himanshu rai
[protected]