Havells India Complaints & Reviews

As per the instructions manual that we have received, we have noticed that the indicator for 'error or fault indications' is blinking and the buzzer is beeping in every 10 seconds. As per the book, it says that it is an error se-01. This problem is observed since today morning.

We expect a service for the water purifier as soon as possible.
Thank you....

My havells coral switches were not working and i had raised a request through customer care to get the switches replaced on 15th of july 2018. The switches were under warranty. The request (Hg150629) was allocated to a person called raju jana. He called me and visited my place. He checked the switches and confirmed me that the switches need to be ordered and replaced. After that he did not call me. I had called him 2 times and every time he told me that it will take 2 or 3 more days, he said, it is taking time due to the rains and bad weather conditions. However he never turned up after that. Today, after 16 days, when i called in the customer care again, they said that my request is in cancelled status as the service person said that i have not picked up his call to fix the appointment. It was very surprising and frustrating to me at the same time. I have asked the operator to provide me the escalation contact, however she said they do not have anything like that; hence they opened a new ticket again. The service person mr. Raju jana is now not reachable.

This is a very bad example of customer service by havells. They are fooling the customers with their warranty.

I had registered complaints on dated 13 july 2018 complaint no. HG134904 and complaint on dated 27 july 2018 complaint no. HG272154 and both the complaints allocated to Mr. surindra electricals panipat. But till date not attend my complaints and many times on telephone coversation he said material to repair motor is not available and also said that he is not responsible for anything and also use abusive words .
Take immediate action on my complaints and also take disciplinary action against Mr. surindra electricals panipat, otherwise i will go to the consumer court .

Sir/madam,
My electric geyser not working since last fifteen days due to sparking. On 15 july i have made complaint on your toll free number with call no hg 152262 but not received any call or technicial from you. After making complaint i have called thrice on toll free number but received only promise. Please send someone as early as possible
Thank you

Dear sir/madam,
I have completed to yours toll free number earlier but did not get any any satisfactory reply. Although one of your technician has come after two days with out seeing properly he has gone saying that i will bring it there after you can use it.
It is almost 1week i am not able to use it your company grinder which i have purchased less than 6month. Kindly resolve the issue. And take it seriously.

I had purchased a havells florence on 22/3/2018 n from the next month onwards problem s have started arrising.. Various attempts had been made by ur team i have complaint 4 times and every time it gets disturb after a week..in a proper solution of this. And if i have a guarantee on my fan why can't i replace it or refund it. Every time i keep on complaing.. I need proper solution of you.. N sorry to say but in uttar pradesh gorakhpur u have a worst team.. Really feels cheated..

Hi,

We have purchased electric geyser of havells in january 2018 so still it is in warranty period. [protected] is our complaint number in havells and almost 15 times we have made complaints in havells in last 20 days. And as usual, every time we get the same response that a technician will visit tomorrow but nobody comes. We are still facing major issues in our electric geyser. Due to water tank leakage in geyser, our home electricity gets cut down. Within 4 months of purchase, different issues occurred in geyser. But this time, even after registering complaint 15 times in last 20 days, not a single technician has visited our home to check about problems.

If the issue would be minor, we wouldn’t have taken these many followups. But having an urgent issue, though making innumerable calls, still customer care center team is least interested about this.

Since then, we are constantly trying to get in touch with the customer care center every alternate day for the complaint. But, still no improvements.

They just make fake promises and nothing else. Always, repeat same thing that your issue has been escalated and a technician will visit tomorrow and fix the issue and then again nothing happens.

I am really sad with such poor service and lack of commitment. If they are not liable to solve any customer’s issue, then why are they giving unnecessary hopes to them?

I have all the complaint registration messages and call history details. Hope it get resolved soon by consumer complaint forum.

Dear sir,
I have purchased water purifier from amazon and the same is delivered on 26.07.2018 on time. I had called to havells customer care and later to amazon for installation and both had conveyed sorry.
Later i had installed by local r. O guy. He was so confused as after doing fitting, water was not coming out through waste water emitter. Then he has opened the cabinet and making correction.
Finally water comes but the taste is not good. I have apprehension that installation is not proper and water is not going through proper channel.
I have purchased digitouch in view that i will best water, but despite of whole day trial and labour i am with none.
I hope i had done no mistake to purchase this. Rabindra -[protected].

I have purchase Havells Moto Race Kids Ceiling fan in 15th June for my new home other than normal 5 havells fan. When I shifted in my house I observed that there is very poor air from the Kids fan and we are not feeling comfortable under this fan.

I have registered complain with Amazon as well as with Havells customer care with complain number: HG215342 but really disappointed with the service which I got till now. Mr Amjad came to check and he feel there is technical problem but he is not able to resolve the issue and after that there is no visit of any technician even I am calling every day to havells customer care.

Now if issue is not able to get it resolved, I want replacement of this Moto Race Fan.

I had purchased one havels fresco air cooler with rs. 11, 000/- from home plaza, kahilipara, guwahati-781018 on 30 july 2017.
But, the product is giving problem when switched on cooling mode since june 2018. I lodged complaint on 15/07/2018 with complaint no. Hg 150655. On 16/07/2018 your official mr. Arup ojha visited my house at bishnu rava path, odalbakra, guwahati - 781034. They informed that the problem is with motor which is to be replaced. They told that they have placed order for motor and will be replaced.
On 16 july 18, i received a call from your official (Mob. No. [protected]) who assured me to replace the motor within 2 days and he closed the complain without replacing the same with message call has been resolved.
2 days back i rang your official on [protected] who assured to send the mechanics on next day. But, did not.
I think, they are waiting for expiry of warranty period i. E 30th july 2018.
Please look in to the matter.

The ceiling fans have been making a noise and wobbling from day one. It’s almost a year to over and even after multiple complaints havells failed to give permanent solution. Majorly 2 factors that have baffled me and lost my trust in havells.

1. Havells quality

The quality of ceiling fans is 3rd class and even after knowing the faults in the fans havells is keep on selling it to customers.

A. Troika...

I have purchased electric oven of your havells company from authorised dealer before 6 months but now it's not functioning properly. So give us service for repairing it. My contact number is. [protected]. At. Maharana pratap nagar post sakharkherda tq. Sindkhedraja. Dist. Buldana. Pin 443202. Plz try to resolve this problem by your service representative.

Dear sir/madam,

We have made our entire apartment with havells on belief of it will give long life.As per the add given by you. Within a year we are seeing a problems

we saw that fan regulator is not working.

Please come and replace it as soon as possible.
Otherwise we have to approach consumer court

Address

Matrix tulip apartment
Flat 502
Rajarajeswara nagar
Kondapur
Hyderabad -84

Thanks
Suresh
[protected]

I purchased havells wall fan last year and it comes with 2 years guarantee, but the guarantee is not usable because havells gives worst service. I contact with havells so many time but there was no any service, every executive just giving time for a day. I talked with customer care senior executive (Ms. Aasha, Mr. Hitesh, Mr. Ishu) but they give time for a day but not any appropriate solution.
Umang Aggarwal
Contact no. [protected]

Dear Sir,

I had purchased Havells air cooler freddo -i on 01/05/2018.I had registered a complain on 26/06/2018 and my complain no is HF260398 till date my cooler complain not resolved.I had to call normally everyday to check status why nobody is coming
and customer center employee ask to wait me next 24 hours and said they assign to complain to senior technician or sent remainder or sent urgent basis remainder but nobody come and resolve my problem.

My complain was my cooler is not working

Note - I am using havells seling Fan, adjust fan, room tube light, and electronics items.

HD054058 on 5 April 2018 Mr Rahul came he twisted all three blades here and there and said now no voice will come but after technician leave few hours too much voice comingin fan, HE181764 on 18th may 2018 Mr Rahul did same he did before, HF272452 on 27th june 2018 Mr Rahul came this time he put some plastic washer in the blade but no improvement, HF272452 reopen on 29th june 2018 this time Mr jitender came he resolved one fan out of three and Mr jitender told me in one fan blade will be change, HF303619 on 30th june 2018, HG031358 3rd july 2018 and now today 6th july another complaint no given by custome care HG031358 reopen these above are my complaint number.
I have been trying to get solution to my problem last from last 4 months but there is no solution given by the technician
I am totally disappointed by the services.
Amit Yadav
Rz 1001 street no 5
main sagarpur
new delhi 110046
near Kaun wala mandir

He202135 is my complaint number.
I have been trying to get solution to my problem last from 2-3 months but there is no action taken to the complaint also no satisfactory response given from your customer executives.
Saying the query has been kept in fake list due to number of time fup's made by the customer and the seniors are looking at it.
Please confirm what is the process of action you people take on receipt of complaint?

Hi
Im having octect ceiling fan purchased on 27 april 2017. The sensor part of the fan sparked out. Havells technicians told me that the product is in warranty and they will install a new sensor part and its been so many days, nobody came. I even raised a complaint regarding thia but still no answer.
I spent so much money just because its a sensor remote fan and thats too from havells.
Im very much annoyed.

We have purchased 25 havells 20" windstorem farata from s. S. Enterprise, 14a temple street, ground floor, kolkata -72 on 27th april 2018 from our ware house situated at dankuni. Right from the beginning we are facing issue with few of them and unable to receive required support from sellers end after repeated follow ups. Invoice number mentioned below for your ready reference.

Ssetic/082/18-19 dated 27.04.2018

Address of our company mentioned below

Proconnect supplychain solution limited
Inside maa ambe ware house, bhadua, dankuni, old delhi road, dankuni, hooghly contact number:[protected]

I have purchased havells cables & other items for a home something of rupees one lakh above in godhra kishor electronics now my led penal lights is off that item is warranty of 2 years i have bought items 1 year ago now i have missing my bills but i have proof we did my payment by cheque.
Mr. Rohan solanki was said i can't repair with out bill. I told that you have inquiry from kishor electronics he was said i am not come.
Sir if you not repair my led lights than i have told you i am lawyer i take legal action against company. Sir we belive in your company that's why we have purcahsed your product. I hope you solve my problem.