Havells India Complaints & Reviews

I am from jammu and kashmir and i purchased a electric motor from havells india with guarantee card. But that was fraud
Because my motor stops working before 10 days and i submitted many complaints before the company. They assured me that within 24 hours your problem will b solved but till this time i had not seen any technician or engineer from the company. I am facing problems
Shame on hevalls cheater company

I bikash from sasaram, today i purchased geyser and want to install it at home. Before purchasing the products the company has given assurance installation of the product within a hour but after purchasing i have received a call from hawells company that i am unable to come today for installation, will attend your call after 2 days. The service is really frustrating. Please lodge my complaint for immediate resolution.

Sasaram, bihar
Pincode-821115

I (Binay Kumar Nishad from West Singhbhum, Jharkhand) am using Juicer mixer grinder model-Endura, date of Purchase - 22.01.18. Unfortunately my product was not working. And then i complained to call service center (Call no.-HI186089). and now about one month have gone but the service center did not service my product. So i request to you please resolve my issue as fast as. Thanking for this.

Hi Havells,

I request you to please replace my ceiling fan as this start tik tik sound again and irritates a lot in mid night. This is my second complaint in 5 months for this fan. No permanent solution yet. Service visited last time but haven’t resolved this permanently. Please refer attached video of fan for details.

Thanks...

A geyser installation has been done today on 7-oct-2018 very much unprofessionally and in wrong place as extension pipes get shorter. Also leakage has been started from joints.
Now to get it in right position it need two more holes in another place.
So who will repair damaged earlier holes in this wall now?
Why havells send these unprofessional installation guys who even does not know how to install it at right place.br...

We purchased two fancy fans o[censored]r brand in april, 2017 but after completing one year its speed got slower as well started making notice. I replaced condencer through electrician but after three months it again got slower and started making noice. I am no satisfied with ur product fan.

Vaibhav srivastava
A-4/302, sector 83, vatika city homes, gurgaon.
Contract no. [protected]

I had complained of Air Fryer which is not working thru Havells Customer Care online. My service Number is HI263012.

Without contacting and resolving the problems, i got massage with invoice that problem has been resolved.

Being a reputed brand Havells, service dealer is manupulating to customer.

please resolve the problem and take necessary action against service provider

Hi,
We reside in kharghar and have bought 2 fans from nakshatra hardware in kharghar. We were sold the 'silent fan' saying it will throw more air and will be very silent! The price of it being 6k each fan. However, there is hardly any air that the fan throws and the other lower priced fans are way better. When complained to the shop and to havells, what we are told is 'this is the way it is and we should have known!!!' this just seems like cheating and am not sure if a band like yours are used to giving such responses!!! Before uploading this on public platforms i wanted to see if you guys take prompt action post a written complaint!!!

This is in regards that i had purchased a geyser of havells model instanio on 07/01/2018, the geyser has stopped working, i made a complaint on the customer care number complaint no. Hi 221423, a representative from havells (Mr. Dharmendra) visited our house on 22nd september 2018 to understand the problem. He said that he would get back to us. No one has visited since then. We again raised the complaint on toll free number, but no one has visited our house till date. The geyser is still not working.
We are senior citizens and as the weather has changed it is becoming very difficult for us to take a bath in cold water.
I request you to please take a strict action against the company for the trauma we are undergoing every morning.

Arun kumar gupta
[protected]

I bought water heater from havells last year (27 dec 2017) and it broke down on september 15.
I contacted the havells customer care to register the complaint.
Their engineer came and detected the flaw and the solution was to replace the product. Engineer also placed a sticker on the water heater which states the fault.

Today (28 sep 2018). I got a mail stating that my issue is resolved and product is replaced.
I still have the faulty product a my home and neither havells nor their dealer is not responding to any of the calls. When asked the dealer they are replying with some vague reasons.

Havells need to compensate for causing so much confusion and disturbing state of mind by the them and their dealers

Dealer details :-

Neeraj traders
Shop no-3, 90-c, sec. Vc, indrapuri,
District : bhopal
City : bhopal
Postal code : 462021
Telephone: [protected]
[protected]
Email: [protected]@yahoo.co.in

Dear sir mam there is manufacturing fault in this fan, i am user of havells product for last ten years. But i never had i complait regard my old product or i never need to face havells customers care before first. If i face first then i never buy product from havells in future, but by mistakely the product purchased by me of havells of enticers fan which has manufacturing fault in its. A cap of fan broken in box. I have complaint in customers care many times for this, i am complaing for ths past 4 month, is this actually havells india customers care to do process so slow. I have registered 3 times for the same reason. Excutive also come to my place 2 times but part has not changed. Now new issue the fan creating for last 10 days its making noising sound when i run it on one number slower. Plz replace my fan if it is impossible to solve the problem by havells india customers care excutive. Dear havells your customers care representatives are not responsive to their customers, plz change the staff if they not eligible to listen customers problem. My last complaint no registered with u is (hi121111) plz check my all complaint record. Or solve this as soon as possible.
First excutive who visited to my home his m.No is [protected] and the second one is [protected] and the third one mr. Sunil kumar has not given any response who is registered with complaint no (hi121111), the third one i registered on urgent basis, i had received message on 12-9-18 that mr sunil kumar finally come to my home to resolve my problem but today is[protected] i think is hard to reach my home for havells excutive to visit in 12 no of days is excutive come from to delhi or from to other country.

Name maninder singh
m.No [protected], [protected]
complaint no hi121111

I complaint book on 20th september 2018. Complaint no is hi201181 dt.20.9.2018. I several time called your toll free number. Nobody responded properly and nobody come and attend the falt. This is your costomer service. I purchased the product one year back. I purchased the other brand product ten years back. Thers is no falt in this product. Your sales people only recomended your product (Havells oron box). That is a main mistake. I purchasethe brant.

Kindly attent the falt without delay.

I bought two havells fan from itbp canteen dehradun., only after seeing the lucrative but hopeless advertisement from havells.
After opening the two boxes, i found that the caps of one of the fan is missing in box. I went to the canteen where i was introduced to a havells company representative, who called up in company and lodged my complaint, giving me an assurance that their team will come and fix the issue.
However, now the team allotted is giving an excuse that it's not their problem and i should ask the itbp canteen to replace.
Both representatives are just avoiding their duty and ruining the name of company as well as trust which i had.
A pathetic customer support and all fake promises. Buying havells is like buying a chinese product, if it works well and good otherwise the customer will suffer.
At least chinese products are not this expensive as the money havells claim for their products. Poor show, total disappointment.

I have bought a havells exhaust fan for my bathroom 2 weeks back and it is making a hell lot of a noise while switching on and off, which is unusual. I have logged in a complaint on sep. 13th (Call no. Hi32251) and no one has come to attend to the issue till now. I have made at least 10-15 calls to the customer service number and every time i am assured that a technician will come to visit the next day. However, this does not happen. I spoke with mr. Dheerendra shukla, the supervisor on sep. 17th and he assured me that a technician will come to my place at 10 a. M. On sep. 18th. However, no one came in today and when i tried reaching to the customer service (Spoke with venkatesh), he could not transfer me to mr. Shukla saying there is a technical problem (Called 5 times today!). I am totally frustrated at the pathetic customer service by havells and their unprofessionalism at attending to complaints after a product has been sold. I need a replacement of this product or a complete refund of my money for the time that i have wasted chasing them to fix an issue! This is disgusting and i would urge no one to buy their products again!

We bought 30 hp motor from m/s nanak electric store, kanpur. This motor has a manufacturing defect and we request you to replace immediately. This motor has a problem right from the beginning like heating of motor, tripping, drawing more current etc. Only ten days have been passed, since the installation of fume extraction unit and due to this motor, complete set i failed. We will appreciate if you replace the motor by tomorrow, so that our client may start his production. Client name is lohia corp ltd. Chobepur, kanpur.

It is been 2 months that I am trying to get this induction cooker repaired. I have raised multiple complaints with Havells. Last time their customer care executive was unprofessional. She can't even speak smartly. She couldn't give me address of the service centre in Vizag. Somehow I reasserted the same complaint which I have already lodged online with her. She assured me that problem will be resolved in 48 hours. However their technicians do not have any respect for time. They take appointment and turn up according to their own time. Sometimes they don't even come. Buying this product itself was a mistake. Can't tolerate this harassment any more. I am looking for a resolution.

Running a ssi unit, bought electric motor for machinery. Gave a complaint to havells call center as motor stopped running. But nobody turned up even third day. That means we need to stop working and keep waiting for the havells technician to come and decide. And we need to face losses which costed more than price of the motor. It is better to buy local motors as we can get two motors at this total cost. And upon that we had to even loose orders.

This issue is pertinent to the newly purchased havells instantio 3ltr geyser (Water heater)

2 case ids created in havells

042839 - primary case id
045778 - follow up case id

I need to consolidate both the cases, and keep the primary case id open (I. E. 042839)

I have registered issue against newly purchased havells instantio geyser (Purchase date - 2nd september). Post installation the geyser started the leak hence i registered a case. The service engineer ramesh visited from shree charbhuja services at 9:30 pm ist and after opening the geyser and doing some fixation the issue still did not resolved and he stated that the problem is with regards to the plate inside the geyser which is a “design default” and i need to call customer support to get the replacement. I have been trying to call the toll free number since morning and the customer support executives put me on hold for 15-20 mins and still no signs of courtesy acknowledgement and expect me to hear the ivr tune for that long, it happens thrice and i was waiting for 15plus minutes on all the three calls. There were had few other calls made when the exectives simply disconnected the call on my face, so the conclusion is i have got no real assistance and i have wasted good 90 mins with no one to really provide real information or assurance of any fix. I need an urgent call asap from the manager with advise or i am launching a consumer case against this defective piece and the way the customer support has been handling the case

Otg model - 38rss, srl no - g[protected]

Fault - bottom 2nd rod damaged

I've been complaining about this issue from over 2 months, more than 8 times i've just been said.. Your problem will be resolved soon and nothing else. After around 1.5 month a technician visited from havells. He committed to rectify it in 3 days as he needed to buy a new part to replace the damaged one and from last 20 days we're waiting for him to repair our otg but there's no sign of him.

You're requested to solve our issue at the earliest.

My contact - [protected]

Dear havels customer,
My complaint number is 88271122.
This complaint was registered with you on 27 august 2018 and same problem request was registered with you earlier on 17 august 2018. Till date we did not get any resolution yet.
After complaint on 17 august. Your executive visited my home to solve the issue. That complaint was for two geyser. One geyser he was repaired and it started working and for other geyser he opened it & told us that"senser is not working" we need to replace it. I said ok him. He told us not to worry. He was come and repair it without doing again complaint & same day the complaint was closed. I was received this message. On faith we were agree that he would do it. We were continuously chasing him (His mobile number is :[protected]). He said yet the sensor yet not came from "kanpur"so, he had requested to change the geyser & told us wait for 2 to 3 days. It was come and we will fix it.
Till now nobody have contacted me to resolve my problem. When i was calling your customercare number ([protected]) replied us that we would send urgent reminder to the engineer to resolve this problem but till today. We are chasing it but no one had taken initiative to inform us what was the problem.
I think they were waiting for warranty get expired and then they will say sir it is out of warranty. We can't do anything.
I was listened that havel's have good quality and after sales service but if this was the way to handles customer. I am sorry to say but you are loosing your brand image in customer sight.

I am writing this mail with a hope that somebody senior person will attend this and resolve this issues.