Havells India Complaints & Reviews

I had purchased a 15ltrs havells geyser on 20.10.2014 from kolkata.
On february i lodged a complain since there was a water leakage.
-technician visited from t. N. Enterprise new town (Kolkata) and said the screw has become lose and fixed it. But the next day it was the same.
-technician visited again and did the same.
-technician visited for the 3rd time and said there is problem in the tank and since its under warranty it shall be replaced within 2-3 weeks.

I was quite frustrated with havells team since every time i called they said it will take another few days for it to get replaced. We have ordered for the part.
Its been 6 weeks and no reponse from your end and when i call the answer is still the same-"madam time lagega"

I use all 3 geysers at my home from havells, all mcb from havells. If such a trusted brand will provide this kind of response, it will certainly force me to think discontinue using this brand and aware others for this kind of response from havells so that others will break relations with havells.

Thanks and regards
Surbhi baid
Contact-[protected]

I bought all electric materials from havells thinking that havells is good brand and service. But never expected that their service is so worst. I have registered my first complaint on 12th feb and till date i dont see any update on that. I registered multiple complaints - hc123025 and hb120163 hb123281 hc264912 i don't see any resolution whenever i called customer care receiving only update we have escalated this issue and will get call from our technician within 24hrs. This happening from more than a month without any action/progress. I don't think havells has any escalation matrix even i don't have any track on my complaint numbers. To check my status only way to call customer care and they will give false commitments. Even i don't see a single response to my emails.

I'm not sure how long will havell's take to fix this issue. Never expected this from such a reputed brand. Please resolve my issue before i take any legal action on havells.

Purchsed multiple lights in november 2017 and 1 of them wasnt working. Filed a complaint with havells on march 17th 2018 and 4 days later they paid a visit checked the light and confirmed it was faulty and noted down the bill number and all other details they required and said that in the next 24-48 hours someone will come with a new set of lights and replace it.
I have since then called havells customer service twice and each time i'm assured of someone coming to fix the issue in 24-48 hours. They do not want to share details of who needs to be contacted if issue is not fixed as promised.
Today is the 28th and i am still waiting for the issue to be resolved.
Complaint no. Hc173471

Hi team,

As per the mentioned subject line, you can see how many times i have put complain on a product lumeno 5w 1ft light. This is how you people provide the service to the customers. Despite of contacting again and agzin your service centre never shows interset to resolve the issue. Moreover they dont pick up the phones. As i am staying in out skirts of city balasore, i told them no need to come to my home, i will collect it from your service centre just let me know when your part arrive. They told, they are waiting for the parts and once arrived they will contact me. I used to keep on asking the same since 19 days. Someytimes they are not picking, if they pick also they will tell some bla bla story. Just now i called them, one new guy picked up phone and told no one is there in office you call after 2 hours, when i asked his name he said why you wanted my name, then dropped the call. Now see this is how you are really caring for the customers.

At least you must do the justice to the customers who have paid their money for your stuffs.

Allotted service centre: maa tarini service sales. Contact person :manas dhal ([protected])
Note: the same issue i have been raised multiple times since 3-4 months. Dont know how many times i should raise the concern and god only knows.

Thanks,

Jatindra
+91 [protected]

This is dheeraj. I purchased a havell changeover and it was not working i registered the complaint on 14 march and i was committed 24-48 hrs for issue to be resolved its 72 hours now and no one has contacted me yet. I have registered multiple complaints but with no result. My registered no is [protected]. Who can help me with resolution as i am sitting here without electricity and it’s causing me mental agony. Consumer court is my only option now.

I made a complaint on 05-02-18 with complaint no. Hb053647 for repair of water geyser. Its 17th march today, its a case of highly careless attitude from the system the company has made for its customers. They have not bothered to call be or visit since 7-02-18 in spite of my making so many calls. Even after following up so many times, nobody bothered to call back. This is the worst experience with any customer care ever.

Details of my complaint are provided below
The complaint was allocated to crystal services on 06-02-18 which was informed to me through sms.
Mr monish mansoori visited the site on 06-02-18 and told that the lead from the water geyser to main plug is faulty and need to be replaced. He further told that you will be informed about the charges in a day or two.
Again on 07-02-18 a sms was received that my complaint has been allocated to mr hariom. Mr. Hariom visited the site for inspection. When it was told that the site has been already been inspected by mr monish mansoori on 6th feb, it was told that now onwards he will inspect. After inspection he told that two parts i. E. One told by mr monish mansoori and another part are faulty and are to be replaced. Before going he told that an estimate will be intimated to me the next day and if agreed the parts will be replaced.
No one visited the site or called me regarding the same.
I called mr hariom on 17-02-18 and he told that he is yet to receive the details from the company. I made a call to the call centre on 17-02-18 and was told that my request has been put on urgent basis and some engineer will be contacting me. I requested to talk to senior executive and was told that he is busy and will call me after some time. Since no call came for four hours i called again and could contact the same call centre employee who assured me that senior will be calling me. He connected me to the senior and i was assured that my problem will be solved and engineer will be visiting the site on monday the 19th feb 18.
No one called me or came for repair the water geyser. Again i called the call centre on 23-02-18 and was again told that my request has been made on urgent basis and will be taken care off in a day or two. When i requested to talk to some senior executive it was told that he is busy and will be calling me shortly. No call from senior executive came till 26th feb 2018 and no one visited to repair my water gyser.
I again called on 26-02-18 and the same reply that it has been put up on urgent basis. I again requested for connecting me to senior executive. Here i may like to explain that i made 7 to 8 calls in a span of one hour to get me connected to the senior executive. Every time the person citing at the call centre would ask me to hold far one minute and he will be connecting me to the senior. Every time after few minutes the call would get disconnected. At last i could talked to one senior executive mr rohit goel. Who assured me that tomorrow your issue will be resolved and somebody will be contacting me. Again till date nothing has come out from the efforts i made sine 05-02-18.

I purchased more 7 fans from havells along with various other household product, while installing fan at my home i found one fan broken, i immediately logged complain to havells customer care on 4th march & logged complaint for broken phone via request number hc041171, one representative[protected] called me on 5th & told me to send broken fan picture & bill copy on whatapp so that he can raise request for replacement fan. Since 5th march i haven't got any response from anyone, i called more than 20 times to havells helpdesk in past 10 days but everytime they state that they're escalating this case but never got called till date. I also got number of one more person who raised my replacement request (Ajay singh[protected], one week back he told me that i will get my fan in 1 day but since then he also stopped picking my phone. I'm completely helpless & frustrated that why i trusted havells, i purchased various products by trusting on name but onground after sales situation is worst, i learned biggest lesion of my life. Please see if you can help to resolve my concern.
Regards
Deep
[protected]

Dear havells,

This is to inform that we want to lodge a complaint regarding the delay in delivery of havells product from factory to the required destination (Imphal). The concern havells staff responsible for the delay is biswajit dutta, m-[protected], we have an email from biswajit stating that the product is on the way to imphal but later after 17 days when we followed up with biswajit it was still not yet dispatched from the factory. The concern dealer was also giving wrong information to us. As a dealer it is such a shame that such incorpative and false information was given to us. Since our constaruction is on hold due to delayed our projection to complete the construction has kept our completion delayed further.

Kindly request you to take immediate action and request to provide us with cooperative business dealing.

Regards,
Sinam pritam singh
Eastern motors

Sir
I made a complain on 7th mar, about my mixer juice problem, i called customer that lodge my complain and they sad that you problem will shortout with in 24 hours. But so far, nobody came at my place to fix my mixer.
I heartly request you that concerned authority should take any decision for me. I m sick and tired
With your product. And your company didn't follow their rules. Thanku
Ashutosh

Dear sir
I purchase one iron and it is in warranty.
I have warranty card of 2 year but no reponse by havells till now. I complaint this to customer care that my iron is not working.
Very poor feedback by them.
Please solve my problem.

Bhanu sundriyal
Kotdwar road, lakhanpur
Near primary school lakhanpur
Ramnagar nainital
Pin 244715.
Uttrakhand.

Bought havells monoblock water pump on 28-march-2016 with 2 years guarantee.in feb-2018 water pump stopped functioning. Lodge a complaint on havells customer care on complaint no hb210048 dated 21-feb-2018 at 7:55 am. Till date water pump is not repaired. Contacted havells officials also but nothing has happened.
Sahu-[protected] and sharma-[protected] of havells didn't responded.

Ashish jain
[protected]

Hello team,

I bought havells electric geyser last year and this year it suddenly develops issue, i called up the customer care and after a preliminary troubleshooting, they have registered complained, the very next day your service engineer came without tools, open the geyser and took away with a part and informed my mother that he will come tomorrow with a new one and replace, after that day, it is being more than two weeks, he did not return to my house, i have filed three more complaints after that and it got escalated also, however, there is no response from him or the service center, please take the matter on priority before i escalate and look for legal help

My details are given below
Name: rahul goel
Registered mobile number: [protected]
Address: 1/18 back side, jai dev park, east punjabi bagh, new delhi 110026
First complaint filed on 3 feb :
Complaint number: hv033512 :
Service engineer came from pant service :
Reminder: 18 feb
Second reminder and first escalation on 19 feb
Third reminder and second escalation: 16 feb
Please send a qualified technician to visit my home and close the issue within this week only.

Thanks for all your help and support!

Thanks & regards
Rahul goel
[protected] or [protected] or

I purchased a geyser from reliance retail store on 19th feb 2018 and geyser was supplied by them. For installation none turned up though i got a message on the 21st feb. On 22nd another sms was sent that some one would be coming. I contacted customer care who non phone told me that "complaint has been registered only today. I had to explain that it was installation for the new geyser and we have got sms. On 23rd again i reminded customer care and sent several e mails to customer care and sri sanjay kumar the compliance officer. Two persons came and installed the geyser but soon after they left i found that there was substantial leakage from the pipe which was not properly fixed. I again requested customer care and contacted the mechanic to come and address the defect. No one came till 24th and i had to get it fixed up by a local mechanic. I gain sent this report to customer care and sri sanjay kumar. However no one has so far even acknowledge the complaint. I don't know if there is any meaning of warranty by havell's with this kind of lackadaisical attitude.
Rashmi pradhan

Within 1 year florence fan has faulty rotation, makes sound and sometimes stopped rotating and the canopy attached to it has dismantled and fallen off. We want to replace it with a different model before any firther accidents occur. Multiple times we have complaint to havells but evrytime the technician just doessome temporary fix and close it. Since the model design it self is defective, no amount of fixing wont help.. Cant even tirn on the fan at highest speed

I submitted a complain (No. Hb172361) about my geyser on 17 feb 2018 and got the message that mr. Roshan will be visiting you to repair, but till date which is 23 feb no response has been received. One more and most important thing that during my last experience of your customer care the engineer charged me 1800, but then for his own benefit he took the rod (An equipment from my geyser) and cut my bill by 200 so i paid him 1600, but after few days a message came on my mobile that the total bill is 1200 from havells, so what did you make of this, this id clear fraud by your engineer and the company, and now you are not responding to my complaint for so many days, how can you people do this, why you call yourself customer care when all you do is just care for yourself, please i want immediate action taken on this as soon as possible, otherwise i am going to higher authority to complain this matter.

We had raised our concern on 2nd feb 2018 but this is still open. Call no is hb020266. When we call on toll free number they said within 2 working days senior engineer will visit your home but nobody came. Could you please look into this. Initially one junior engineer was come and he said this should be looked by an expert. Please resolve my issue asap.

Thanks,
Amit

Given complaint on website, complaint registered i got h083903 no, & was allotted k b electrical, the person mr mourya callrd & asked for the photo of the machine by whatapp, then no call, no person came to my place, & in the evening i got a message saying that the complaint is solved. I got the mail of the invoice. Please lok into the matter urgently

Dear sir/mam,

This is bring to your kind notice that i have purchased a digital water geyser model adonia 25l in nov-17. We observed that it is giving problem of heat the water has been taken time approx. 55-60 minutes & came water pressure in tap is very low & we have immediately lodged this complaint list is as follows :-
1. Gk272078 on 27.11.17
2. Gk290008 on 29.11.17
3. Ha123852 on 12.01.18
Your service engineer attended this problem no. Of times but could not solve till now. When i last time complaint at customer care against complaint no. Ha123852 dt. 12.01.18 so your technician person visit at home & informed me that they will forward this complaint to his senior supervisor & they will visit for inspection after 4-5 days i got a message my complaint has been resolved. After that i have re-open my complaint number ha123852 dt. 12.01.18.
This re-open complaint has been attended by mr. Diwakar & his contact number is [protected] when i tried to understand my problem to mr. Diwakar then he is quarrelled & argue with me. When i said that this geyser has taken 55-60 minute for heat the water then he use the language with me as below :-
“ 1 ghante me kitne minute hote hai kya ap jante ho, aur bta rahe ho ki 1 ghanta lgta hai pani garam hone mein, phle mujhe minute btao ki 1 ghante me kitne minute hote hai aur tumhare pani ka pressure shi hai aur garam hone mein 1 ghanta hi lgega”.
I have mentioned my comment in job sheet instead of this after 2 hrs. I got a message your complaint has been resolved. Kindly find attached job sheet with my already mentioned comments for your reference.
We have already wasted ample amount of time in following up these problems. We even called your senior service engineer but he deceived us after giving assurance for coming. So, you are requested to kindly take appropriate action by replacing this geyser with new one as it seems to be difficult to set it right.
We are not really satisfied with this piece hence we don't want to keep with us any further & needs to be replaced immediately without any delay considering our suffering for the past 1.5 months.
We shall be highly thankful to you if you replaced immediately to keep your customer satisfied.

Thanks & regards,
Mohit gupta
Mob. [protected]

We have a water Heater of havells and it's not working for last 45 days we are facing the problem for water but no one care about it i have registered the complaint Complain No_GL290272 date 29.12.2017, and call to call center Many times some people come to our home but they don't resolve our problem some one came to our home before one week but he checked the Water Heater then left from still we are facing the problem please tell that what should i do against this problem...
My mobile No is:[protected],

Hello sir,

सर् हमने 22/7/2017 को havalls कंपनी की endura-ii, 500w, juicer mixer grinder shri ram electeonics से 2800 रुपए में purchase की थी, अभी तक हमने इसका ज्यादा use भी नही किया, sir जूस निकलते टाइम जूसर की बिल्ड की पिलास्टिक नीचे से घिस रही हैं, ye मशीन हमने दिल्ली से ली थी, delhi से लेकर हम इसको अहमदाबाद लेकर आ गए, दिल्ली मे मेरी सुसराल हैं

आप plz मशीन को ठीक कर दो, या जूसर हमे new दे दो,

नाम - बलजीत सिंह
Phone - [protected], [protected]
Email - [protected]@gmail.com