Havells India Complaints & Reviews

Hi logged a complaint on 1st May related to air cooler leakage. then technician came on the same day of complaint, he investigated the leakage and told that container need to be replaced. and took some pics of the bills and went stating he will visit next day with container.

but we wait for few days, but no one came. SO we call the customer care on 7th may, then he told us that he is sending a reminder to concerned department and prob will be resolved in 24 hrs. but nothing happens.

THen we call on 8th May, then Havells representative (customer care) told us that he is raising a escalation to concern department and prob will be solved on same day ie.. on 8th May.

then i call again on 9th May, then havells customer care center told the same thing, escalation is raised prob will be solved today. but nothing happens till now.

Please suggest is there no technician available in Havells india company?? or the products they manufactured are of bad quality that they are not able to serviced them. Even they does not work for an year (work only for a season - summer season).

Very dissatisfied with the after sale service.

I registered complaint vide he060724 0n 6-5-18, allotted r genterprises & than to mr. Vijay. The said was closed 0n 7-5-18 without attending & resolving the problem. Again the complaint lodgedvide he60724 & again it was allotted to same person &unfortunately without attending & resolving any problem the case closed on 8-5-18. Very unfortunate &unseen system of resolving any problem sitting in house, compelling custemer to get it resolved by some other after making charge which is undesired. Must exmine by the company. Dr. R a pujari 2/9 vidyadhar nagar jaipur raj.

मैंने हैवेल्स सर्विस सेंटर पर 1 मई 2018 में एक कंप्लेंट की थी जिसमें मुझे कहा गया कि आपकी कंप्लेंट को 48 आवर्स में सॉल्व कर दिया जाएगा लेकिन ऐसा कुछ नहीं हुआ मैंने 3 तारीख को दोबारा री कंप्लेंट की उन्होंने मुझसे कहा ठीक है सर हम आपकी कंप्लेंट हेड क्वार्टर में मेल कर रहे हैं आपकी कंप्लेंट को 24 वर्ष में सॉल्व कर दिया जाएगा लेकिन उसके बाद भी ऐसा कुछ नहीं है मैंने फिर भी कंप्लेंट की 4 तारीख को उन्होंने फिर मुझसे कहा कि आपकी कंप्लेंट को हम प्रोडक्ट मैनेजर को भेज रहे हैं लेकिन उससे भी कुछ नहीं हुआ ऐसे करते-करते पूरा एक हफ्ता बीत गया लेकिन मेरी प्रॉब्लम का कोई सलूशन नहीं हुआ मैं तो आप सबको यही कहूंगा कि आप लोग कोई भी हैवेल्स का प्रोडक्ट मत खरीदो क्योंकि इनकी सर्विस बहुत ही घटिया है

I have constructed house during 2013 and havells switches used completely. Most of the switches are burnt, wearout and incompatible for two pin switches.
Lodged several complaints via online customer care center. They have noted all my complaints and responded very qucikly but no service center has addressed the issues instead service center(Shimoga, Karnataka) is playing with our time.

more than 20 switches are in problem. Service center person visit and solve 1-2 switches and he himself closing the complain online with completing the task and without our knowledge by which service center is forcing me to lodge several complaint repeatedll and causing lot of inconvinience.

M/s Gayatrhri Electricaql is the Havells autorized service center is spoiling the reputation of Havells and even after serveral complaints Havells company is least bothered in addressing the issues.

Design of some switches especially ATHENS are very poor most incompatible for most of the switches. Havells are stopped this particular swithces but failed to give service after sales. Hence I urge that Havlles should be taken for task for cheating the customers.

One should not believe HAVELLS brand due to its poor design and utilization.

We bought an 8 blade havells fan last year. It has been attended to atleast 3 times and we have just lodged a fourth complaint. The product quality is bad. Whenever we complaint the mechanic comes and rectified it but how long can we keep complaining. It is within warranty so we are not charged. What will happen after warranty.
We appeal to the havell company to either change the fan or to find a permanent solution. You can’t be selling defective products in the market especially when it is an expensive product.
We live in gurgaon

When i purchased this product from shop and use in home to make orange, carrot awla juice they have problem disalingmet of rotar.

This same problem are came 4 times, everytime i registered complain,
One man is came and tighten a nut aresolve the problem.
This thing repeat all time.

I kindly request you change this juicer mixture with new one.

I purchased 4 havell fans last year. The moment i had purchased those, they are making noise.

5-6 times your technicians visited and it did not resolve yet.

This summer again the issue has started. I raised a complaint for replacing the fans as it is design issue and technician came without fans.

I raised issue through facebook and i got a call from a guy and he told senior technician would visit but it was a big lie. I asked him on the phone to send me a mail that this would be the last time you were trying and then would replace. He lied that he would but he did not. Now your facebook team has also stopped responding.

I want these fans replaced or my money back asap. You are harassing me for an year now.

Mobile number [protected]

The cooler is waste the dealer had given me the duplicate cooler the parts of cooler was different compare to other. The technician came and told that all are right i don't know with out touching the cooler he told that cooler is in good condition. It's shame on havells group because the cooler which i bought was having so many problems the water tank was very thin. I surely say that all u r product is waste i had taken the product on 28/4/18. Irequest u to pass this message to higher authority otherwise i definately put case in consumer court. I bought the cooler with 16000 cash but waste of money the product which had given is fraud...

Hi,
This is regarding my complaint of the havells ceiling fan xp390 plus. I bought this fan dated 5th july, 2017 from one of the retailers india electronics, d - 57, main road, dilshad colony, delhi - 110095.

I have 2 complaints regd this fan:
1) the fan is not running at a full speed
2) and when it is spinning, it is not generating any air flow to cool down the room.
I registered a complaint with the customer care dated 26th april, 2018, the sr. Technician came (Mr. Pawan), but did not even check the fan and went back and closed the request. Again, on 27th april, 2018 i called the call centre people and asked them to reopen the same request as no resolution was being done. The agent reopened that request, but yet there is no resolution, no technician visited us after reopening the request. I am calling them daily, every day i get a false satisfaction that the action will be taken, but they are not taking any kind of action. My complaint number is hd271462, dated 27th april, 2018.

Pls i want an action immediately as it is not even a single year being completed and the fan is giving trouble and your customer care staff is very irresponsible.

Dear mrs chitra srivastava,

I hope you are doing well, after the long time i have required your help.

You are already aware my case, i have purchased the lloyd tv 32 inches on 08-feb-2016? With 5years warranty, but some function not running as committed by dealer accordingly offer by you and in same month replace the new tv from your side. But sometimes he running ok after some time new type of problem comes in the same set. I. E casting screen not working, sound quality low, hanging, automatic screen flashing/ auto restart, and now last week new problem comes, like when tv power on, then the welcome screen comes but further processing stop. (Already pannel change, 2-3 times motherboard charges. Already this sets collected by your engine in your workshop in okhla office, but not proper resolution received. Today again after 5-6 times visit you engineer and he all failer for sot-out the problem and collected the tv from my home for checking in okhla workshop.

Request you please change this tv to another model with the same functionality. I am not happy with your services because you have offered the product in smart functionality but hardware quality low, due to this some function not running in a proper way.

Please confirm and don't deliver this tv in my home of the same module. (I have financed this tv from capital first, i am not capable of new tv purchasing, my moto only purchase the smart tv for pan drive access and cast screen function uses, because some assignment is given by school end than i play through pan drive and some topic download on my mobile and play through cast screen for help the resolution with easy way to my son)

Current complaint no. Hil[protected] raised on 22-apr-2018.

Dear Havells Team,

Although I am big fan of your company and your products and your ads in TV, I had a bad experience with one of your service executive. I have a complain regarding a service executive who came to see My Havells mixture grinder today date 23/04/2018. My complain no. is HD222649 which was allocated to Mr. Arvind Maurya. Now the case is He to my place and seen the Mixture grinder and the jar for which service was asked for. And then he asked for the bill and the warranty card of for the same. I showed him both the warranty card and the bill. Now the bill and warranty card was dated 9/4/2017 which is written at three places in warranty card and at one place in the dealer bill. Now at one place in Warranty card there is a correction in the year of product bought which was also corrected by the shop person at the time of buying the product. And all the other three places it is properly written as 9/4/2017. So now there is one overwriting at one place in Warranty card your service executive Mr. Arvind Maurya talked so rudely with us and blaming us again and again that we have done the overwriting to get free service from the company. Now I want you to please take my complain against him (Mr. Arvind Maurya) and I need a proper action against him as soon as possible because this type of bad and rude behaviour of your employee is not good for your company's reputation.

I bought three Havells geysers and 6 fans from Kanwar Electricals in Jagatpuri Delhi, with a bill and warranty card.
When I opened the geyser carton, for installation, one of the geysers Gero- 25 ltrs, did not have the plate/hook on which it’s to be mounted on the wall. I requested the dealer Kanwar electricals to help me get one, he clearly denied saying that I need to register a complaint with Havells and they will help me. I did that. The complaint was registered by their call center. Once the technician called me, he said that he can not help me and asked me to talk to his boss Amit, #[protected]. He denied help as well. He then called again after checking with his “marketing dept” who again denied help. So basically for no fault of mine, I am being made to run pillar to post for a measely hook. I wish i could just pay someone and buy it. But Havells can not help me with that as well.
Is this the service we should expect from a reputed brand? Or do they not actually care a dime for their customers?
Do I need to now run to a consumer court to get this hook?
I would be grateful if someone could address this complaint.
Amulya Raina
[protected]

I bought the electric gyser on 23rd december 2017 and its tank leaking in the month of march 2018. On complaint it was replaced by the company. Now once again its tank is leaking and i complained and the service person visited saying he will come after three days and will repair it.
I am at ahmedabad. I dont understand the company giving coil and tank warranty of two and five years making such a worst quality of products...

I had fitted all switches in my newly constructed house of havells.
I always believe in brands. Beleiving the brand value of havells i choose. But the quality of switches are worst. With a minimal use, got damaged and by which i faced problem of getting a shock of direct exposure to current circulation.
Now in my house my mother is staying alone and i'm always in a condition of fearness in my mind for my mother.

I bought two fans on 22/3 /2018 from best price mall, agra .One of them when installed, began to shake badly .I am given guarantee for 2 years for the product..I registered my complaint on 27/3/2018 on tollfree free no. [protected] on which I was given call no.HC271645 and customers ID [protected].But only once an engineer came and assured me replacement of product.but since then I telephoned many times at customer care tollfree number, every time I am assured of doing the best, nothing is done and no one came . Please take my complaint into your notice and replace the fan .

Your's faithfully
S.P.Singh Bhadouria
52, Sheetla Dham, Dayalbagh, Agra (U.P.)
PIN 282005 .
Mob.no. [protected]
E-mail [protected]@gmail.com

My fan was doing a noisy sound for that i have given the fan for servicing after that i have again installed the fan, after few day of moving the fan automatically stopped, after that again i have given the fan to havells authorised service center, now after again moving for 4-5 days after making a peculiar sound the fan has been automatically stopped, i want to make in notice of havells for taking a major step regarding providing authorised service center to the following personal, weather they are able to work properly /not. We are paying for it.

Service center - cool india, agartala, tripura (W)
Job slip no-b355

Sub: complain no 064045 remained unresolved
Please register my grievances as the complaint number mentioned above remained unresolved till this date despite my emails on 4-4-and reminder on 6-4-2018. This is more unfortunate that a massage was passed to my mob no. That the complained was resolved. I purchased a rice cooker on[protected] and next day noticed that its trivet plate was damaged. I registered the complain with the dealer, akshat traders, waidhan and then online complain was done. The damaged trivet plate was returned to the dealer as he assured me that within a week it would be replaced. I personally reminded the dealer and he said, consignment was booked from indore and it is reaching to the destination but till this date it failed to come to me.
So in continuation of online complain and two emails, you are requested to do needful action and the new trivet plate is given.
Thanking you,
Dr. R. K. Jha
Waidhan, singrauli, mp.
Copy of the emails.
Complain no 064045 remained unresolved2
Yahoo/sent
Ram krishna jha
To:[protected]@havells.com
Cc:[protected]@gmail.com
4 apr at 10:29 pm
Through email[protected]
To,
M/s havells india ltd
Noida, up

Sub: complain no 064045 remained unresolved

Dear sir,
With reference to the above mentioned subject, please register my grievances as the complaint no remained unresolved till this date. This is more unfortunate that a massage was passed to my mob no. That the complained was resolved. Here it would be pertinent to remind with the problem which i faced and then registered before you. I purchased a rice cooker on[protected] and next day noticed that its trivet plate was damaged. I registered the complain with the local dealer akshat traders, waidhan and then through online complain was done. The damaged trivet plate was returned to the dealer as he assured me that within a week it would be replaced. I personally reminded the dealer and he said, consignment was booked from indore and it is reaching to the destination but till this date it failed to come to me.
So you are requested to do needful action so that my grievance is redressed within a week.
Thanking you,
Dr. R. K. Jha
Waidhan, singrauli, mp.

Reminder on 6 apr at 7:15 pm

Ram krishna jha
To:[protected]@havells.com
Cc:[protected]@gmail.com
6 apr at 7:15 pm
Till this date no response from your side. Please do needful action as soon as possible

Sir/ madam
I had purchased havells adonia geyser capacity 15 litre in october 17. But, from the date of purchase, it never worked for 10 days. I have complaint so many times on the customer care and havells dealer from whom i have purchased the geyser. Engg. From the havells are coming but not
Able to resolve my complaint. Same problem of smoke & short circuit is still exist. Pls help.

No action on complain no. Hc273483 which is allocted to mr. Rajeev & mr. Cee el traders from the last 10 days back.
My 8 downlighter lights is not working from the last 10 days but no once cares. This type of behavior is not expected from a reputed company like havells.
I have been calling havells three-four times a day. And everytime i call i am told that my complaint will be resolved in next 24 hours. Buy it has been approximately 10 days and nobody is listening to it neither i am receiving any response.

I had purchased a 15ltrs havells geyser on 20.10.2014 from kolkata.
On february i lodged a complain since there was a water leakage.
-technician visited from t. N. Enterprise new town (Kolkata) and said the screw has become lose and fixed it. But the next day it was the same.
-technician visited again and did the same.
-technician visited for the 3rd time and said there is problem in the tank and since its under warranty it shall be replaced within 2-3 weeks.

I was quite frustrated with havells team since every time i called they said it will take another few days for it to get replaced. We have ordered for the part.
Its been 6 weeks and no reponse from your end and when i call the answer is still the same-"madam time lagega"

I use all 3 geysers at my home from havells, all mcb from havells. If such a trusted brand will provide this kind of response, it will certainly force me to think discontinue using this brand and aware others for this kind of response from havells so that others will break relations with havells.

Thanks and regards
Surbhi baid
Contact-[protected]