Havells India Complaints & Reviews

My Parents had purchased a Havells water heater on 26th Nov, 2016 with 1 year warranty.

2 weeks back some issued started happening with the heater and they raised the complaint with Havells on Nov 1, 2017.
[ complaint no: GK 010174].
They were told that a person would visit within 2 days. No one came.

They again called Havells on Nov 4, 2017. They acknowledged the earlier complaint and again made hollow promises of sending someone within 48 hours. Again, no one came.

They again called Havells on Nov 7, 2017. Same story again and they apologized and guaranteed that they will send someone the very next day(ie: 8th Nov, 2017). As expected, no one came from their side.

They are based out of Patna and its chilling cold there(especially in the mornings). Despite three complaints, Havells has only showed apathy in their operations. Is this the after sell service provided by them for a product within warranty period? Or are they just postponing it so that the 1 year warranty period expires on 26th Nov, 2017.
Get this resolved asap and drop a mail to dba.[protected]@gmail.com in case of any genuine problem faced. I'll pursue this further, much further, if not resolved soon.

Serial no::H16PP15W0906412
Complaint no: GK 010174 [Filed on Nov 1, 2017]

Hope this gets resolved soon!!

I had lodged a complaint of power capacitor on october 14, 2017, which could not be repaired and was replaced during last week of october by you team. The same is not working. Request you to get the issue resolved asap. My call no. Was gj143050. My registered customer id is [protected]. Please considere the request as most urgent as my work is held up due to this.

I have purchase new fan from butani sales agency but fan are very noise than after i have complain but he said this problem is mostly this modal fan than i speck this matter to company than he registerd second complain and he provide replacement voucher and said that this fan are change to butani sales agency but dealer said that i have not change this problem of company he change this fan this is not my responsibility i have follow this matter to company and dealer but not resolve this problem

[protected] - raju - 11-7-17
[protected] - balkrishna[protected]
Utsav 36w and mcb 63a
Return nd repair
Our area dealer said if i have any problem with related to havells products, then we don't purchase that products. Our dealer said that i[censored] are not agree with our products so we may not gonna stop it dealing with others. Hence, there is no majority we cannot make any change in our product

Hello team,
This was my mistake to purchase a juicer mixer grinder on last october 2016 and that is my worst experience with your company. I request to repair my juicer on 17th oct but still not resolve my issue. I already contact your customer care on daily basis they told every day for next 24 hrs. This was my first and last purchasing with you. Pls do something asap otherwise il take action upon this.

I had purchased a havells pedestal fan with remote about 3 years back. By now the remote has malfunctioned 2 times and been replaced and paid.
Now it has malfunctioned again and i complained on 25 september 2017.
The technician came promptly and said the remote chip needs to be replaced and charged 250 rs. Said the part will be replaced in two days. Uptil i have filed numerous complains to some person called vikram and mr shaikh.
And the standard answer is we have ordered from noida the requisite chip and will take some time.
What is the definition of some time? 1 month, 6 month 1 year.
I feel cheated by 250 rs i have already got remote replaced and paid for twice.
I leave it to the company to figure out if this is incompetence or the product is defective or its selling low quality products.
One thing is certain. I will never touch any havells product and will also advise others from doing so.

Hi, we have been calling havells india from past 6 months from april 2017.. One of the worst customer care i have ever seen. Firstly they did send the executive to repair the big jar and small jar for mixer momento.. Executive took those jar and never returned.. I have been calling them but they are irresponsible and never called us back.. It’s a case of robbery.. How can company like havells do... My registered number - [protected]..

​hi team

I had made a request to get my juicer mixer grinder repaired which was giving current in the body. After raising 3 service requests and escalation, your engineer came to take my juicer yesterday. He returned back the juicer today but i think the condition of the juicer is not good which i must bring to your notice so that i am not alleged of the damage or repair from outside.

I) the coupler is fixed with some large loose screws which is visible from outside and it was not so when i gave the mixer for repair
Ii) the coupler is loose and hence when started it makes a lot of noise. When you put any jiucer or grinder container on it, the sound it so loud that it is even more than a drilling machine when used on a wall.
Iii) according to the engineer, it is sound of new motor armature which will go away in 7 days.

I don't understand how will i use the mixer for 7 days when it is vibrating like anything when i try to use it. I have made a video of it for you to understand the problem better. Please let me know

Request for your support to resolve it.

Dear sir
I have bought loyds tv before one year. But within one year it had repaired twice. At every time it takes one mobth for lloyds for its repair. Now engineer has register a complaint and did home visit as well but no solution service req no. Is hil[protected]. Please do some help. Really frustrated. Even talk to asm. But no solution register by name of ashish goyal

Hi,

I booked a complaint in customer care of havells on 7th september (Gi060524) for my havell's geyser. Engineer visited on 9th and identify some part replacement and promised to come in a couple of days. But even after multiple follow-ups in customer care, no one visited my home.

Even i dropped couple of mails on [protected]@havells.com but did not get any response from the havells team.

I hope to get a resolution for my problem asap.

Hope to hear soon from you.

V. B. Gupta
(Former judge, delhi high court & former
Judicial member, national consumer disputes
Redressal commission, delhi

On 12th october, 2017, the undersigned sent for purchase of a "crabtee" fan regulator from m/s sachdeva electric company, 79, bharat nagar, new friends colony, new delhi - 110025, tel:[protected], 26918272.

The shop keeper did not issue the proper bill and charged rupees 340/- for aforesaid item. The shop keeper was reminded again to issue the proper bill but he failed as to do so.

Take appropriate action in this regard.

(V. B. Gupta)

Copy for information and necessary action to :-

Commissioner,
Goods and service tax,
New delhi

Residence:- a-70, new friends colony, new delhi – 110025
Contact no. [protected] email:[protected]@yahoo.co.in

Dear sir

Greetings from astoria residency ooty!!!

We have purchased 35 wall mount fans of your company havells out of 35 fans 10 fans are not in working condition, we have already lodged a complaint and the service person of havel's company have visited but still the problems of the fans have not been solved so i kindly request you to take necessary action immediately and do the needful.

Thanks & regards

Hariharan
[protected]

Name... Ramgopal ji
Complan no... Gj063764
Complain date...06/10/2017

Dear sir
I complained for water geyser at 06 oct. Still i dont have any response and daily i m geeting meseg from your company that my problem is resolve... Its realy irretating that i belive in your company... And you are giving me such a bad exprience.

Pls do somthing for my complain

I am talking on behalf of khandelwal electric house - ckh0124, rajgarh. We have a dealer-ship (Capacitors, condenser) with you.

There are 2 complaints with you:

1. We have give you payment in advance for goods but we are not getting goods on time, even we are not getting bill details on time. As this is a festive season, we requires all goods on immediate bases then why there is so delay. "more products you will give us on time than only we will able to sell more products of yours. It will create more business with you."

2. Goods also coming through old gst number "08dmgpk067e1zu" while our gst number has been changed and give it to you. New gst number is "08dmgpk7067e2zt". This gst number is for composition.

We ask several times our query to your jaipur office but it is being ignored several times.

Please take care our problem asap. Thanks in advance.

Gaurav khandelwal,
Khandelwal electric house - ckh0124,
Anaj mandi, rajgarh,
Distt. Alwar, rajasthan,
Email - [protected]@gmail.com
Phone - [protected], [protected],[protected]
Pin - 301408

On june 04 2017 my two led quantam square 10 wt lights were picked up by havells distributer or dealer in u. P west at amroha, j. P. Nagar, pin 244221 and was assured to get them replaced within ten days max but even after 5 months no one is there to give my products back. I registered my complaint no. Gi282044 on sep 26th & since then i daily call customer care but all waste. More 300 panel lights are to be installed at my home but now feel sorry for havells after such irresponsible and inconvenient service.

Sir, i purchased a havells c/fan dew for an amount of rs.6800/- from zoom electricals, pettah, thiruvananthapuram, kerala on 03/02/2017 with bill no. 0013268. It is a remote controlled one and on 23/09/2017 stopped functioning abruptly. I registered a complaint through your toll free contact on 25/09/2017 04.11pm. On 27/09/2017 mr. Subhash, an electrician contacted me and told he will come the next day. For the next 5 days i waited for him, but there was no result. I forgot to save his number that i couldnt contact him either.
On 03/10/2017 06.36pm i once again registered my complaint in the same toll free number. The very next day mr. Subhash again contacted me and told he will be coming the next day. I saved his number this time. Next two days he didn't come. So i tried to contact him on 07/10/2017. I dialled him at 5.07, 5.08, 5.16 and 5.17pm, but he didn't respond. Again on 08/10/2017 i tried to contact him at 1.03pm, but no result.
Now there are three options before me
1. Wait until mr. Subhash come
2. Re register the complaint to the toll free contact again and again
3. Register my complaint to consumer protection forum

Kindly advice what to do...
Yours faithfully
Dr pravith
Trivandrum

2 months back i bought electric kettle, within 1 month it stopped working, from last 1+ month iam running post to pillar to get the issue fixed or refund my money.

But customer care and havells head office staff is so irresponsible that first they dont response/acknowldge to mail, some one form havells office called and keep giving false commitments.

Now i dont know where to go and whom to complain as i have tried toll free number and customer care mail id but its just waste of time and energy.

I have purchased switches from pandey pur varanasi and make brand havells from a year ago.
When i purchase then shopkeeper said to me the havells company give 10 years warranty thats why i purchase these type of switches but i am not satisfy from them
I have filed a complaint for switches. Most of switches and some power switches are not being working properly.

Move over dealer had covered 10 years warranty.

Pl depute your engineer to check the same

Amit kumar singh
Arazi no. 132 new colony
Ashapur
Varanasi
221007

Cell number
[protected]
[protected]

Dear sir/madam,

Greetings of the day!!!

I am writing this mail to you with deep grievances that i have purchased some items on 19/01/2017 through your vendor techmech electricals bhagirath place.

One of the item 63 amp 4 pole mccb having a defect that it’s switch is not moving upward and downward position. It is in warranty of one year.

Many a time i have made a complaint with the company, all the time complaints have been transferred to someone who is even not taking this matter seriously. I am attaching you all the complaints which i have made earlier.

The goodwill of the company is at stake now. We are very much disappointed with such kind of non responsiveness from company side.

At least company should perform after sales services as early as possible so that someone’s work could not be hampered.

Please provide specific resoluution asap, otherwise we have to take other action.

Our contact no is [protected]

Sir
We have a havells exhaust fan in our office (Rest room).
Suddenly it has become out of order and not moving. We do not know what
Has happened. There is no fault of electricity in our office. But the fan
Has become out of order.
Please help us.

Contact details:-
Name - k g r nair
M/s. Kailash enterprises
Unit#b4, 2nd floor,
Spaces & more business center,
8-2-269/a, road no.2, banjara hills,
Hyderabad - 500034
Telangana state, india
Ph:[protected]
Cell: +91 [protected]
Email id: [protected]@ksngroup.in

Thanks & best regards..