Havells India Complaints & Reviews

Hi,

I have bought a havells fusion ceiling fan in september, 2016.

Its making a lot of noise. Multiple complaints to your customer care has not resolved it. See complaint numbers:
Fk294074
Gb283715
Gc023687
Gc172670
Gd274672

Video evidence:
https://www.youtube.com/watch?v=DnhrKX0sQIE
https://www.youtube.com/watch?v=6x_RfAaHWvs
https://www.youtube.com/watch?v=UZ31U_UmP1c

All 3 fans that i have bought are making noise to varying degrees. I have bought 3 havells fans:
Fusion - 1
Festiva - 1
Leganza - 1

Out of these 3 fans, the fusion fan is making the loudest noise and i cannot sleep at night, thus making me late for office every day and affecting my work efficiency.

Since multiple complaints have failed to resolve the issue, it appears to be a design defect. I would like the fusion fan to be taken back and the amount immediately refunded.

I am not prepared to go through any more mental and physical trauma and time wastage pursuing havells for its total incompetency in fixing something as common as a ceiling fan.

We had installed a havells ss 390 metallic white-1400mm ceiling fan among other models in our house in march'17. One particular fan was making a funny noise when switched on. We contacted the local dealer who in turn raised a complaint with havells & we got the following complaint no-gd271701 on a thursday in april. Subsequently on the same day we got another message from havells saying one raju will call to take an appointment &come to resolve the problem.
On friday i got a message saying the issue has been resolved!!!
When i called the customer care no[protected] some gentleman apologised for the negligence & said i have reopened your complaint & promised that someone would come within 24hrs.
On saturday some black stuff leaked from the fan & splattered on the floor & my bedsheets!!!
Today is tuesday... I am still waiting... Is this how havells work??

I purchased first time havells air cooler (Freddo-i) on 20th april 2017. From jagdamba electricals upon installation
We found some manufacturing or physical damaged complaints lodged on 23/04/2016
With customer care was routed to service centre mr. Jagdamba servece centre in delhi
Ref. No gd253440 service engineer asgn mr. Sabir ali found front panel physically miner damaged one locks is brocken.
Engineer some repair through favi kwik but problem not solved but my new product turned nasty.
They told me your complaint received after 24 hours company not responsible.
They are not cooperating and giving flimsy reasons. Please change defective product asap.

Hi,
I have purchased 3 havells fan and 1 out DOA dead on arrival from day of purchase. I contacted dealer for replacement but failed to get replacement and he has asked to contact service center. complaint was registered with service tag no. GD 223528
I am only getting auto msg from havells but no one has reached till now for repair or replacement its been more than a month now.
I strongly recommend not to purchase Havells electronics due to its poor after sales service. This is for sure that I will not get any product of this company in my entire life even if b I get free of cost.

We have registered the complaint on 23/04/17 at 5:10 pm and service engineer assigned to plm associates and service engineer name has been sent to us mr. Krishna will visit us. He called us on tuesday (25th) morning and told us to visit us in the evening and then plan changed to visit at 3:00pm on 26th. But till now there is no response and not picking up the phone too.

My question is to havells service center, what is the sla time period to resolve the issue and how monitor and follow up process is happening for this kind of service. If there is no process then no meaning of having this service. Please let us know when can we have this resolved or should be look for local service centers?

Sir,
I m purna kanta changmai. From pune, akurdi, maharashtra. Sir dated on 08/10/2016 was i purchase a havells company grinder online shopping from paytm. Product had a 2 year warranty duration. But still as a technical problem of my grinder. Then i contract to howells customer service, but company was ignoring my complaint. So please help me. Thank you.

Purchased the geyser which was delivered at home without bill. Dealer promised to send the same via courier or whats app it but nothing happens,.. Now the dealer is not picking the phone.. Moreover, the customer care says that they can not do anything in this regards...

Its weird as the the dealer is the registered dealer of the company and still company can not ask the dealer to provide the bill of the purchased item.

Purchase was done on 26th dec 2016 from industrial components & systems dealer on rama road.

Dear Havells India Team,
This is Bichitrananda Barik, Dist: Dhenkanal, Odisha. I launched a complain with No: GD141058 that was taken by you and soon I got a message that it is being allotted to Mr. Prakas Ojha and he shall visit your place to settle the 400MM TRENDY PEDESTAL GRW FAN, issue.

However, It is really pathetic to say that Mr. Prakas Ojha called me from his mobile bearing [protected] and [protected], but he did not visit my place. Right now, I still face the same issue and the problem is not been resolved. How come Havells India Team sent across an email to me saying that the issue raised against the complain No: GD141058 is resolved?

I have attached the Job Sheet sent from your end that the problem is resolved. How come such a big brand can harras customers in such an unethical manner? And how can you assign such an irresponsible service engineer like Mr. Prakash Ojha- who is not concerned about customer satisfaction.

I need this issue to be resolved ASAP. I will tweet this email to all the managerial and top management team of Havells India Team. As per such customer harassment, I required I will visit the consumer forum. I still hope to hear from you...

Thanking you
Bichitrananda Barik

I needed honeycomb paid for the above cooler and registered with havells. Havells service engineer came and changed the pad on[protected] and charged rs.2500/- for the paid. While changing he said the capacitor also needs replacement. We agreed to that and the capacitor was also changed. He fitted everything and saw the water falling on the pads was slow and so he opened again and cleaned the tube where the water was coming. He again put on the cooler and observed something is fault. He asked us not to start the cooler immediately as water has gone into the motor. He asked us to blow some air using air dryer. We asked him to do so but he said he is already late and asked us to do or keep the cooler in the sun. As instructed by him we put on the cooler after 4 hours but after 10 minutes of running there was burning smell and we switched off.

We complained again and next day the service engineer came and said the motor has got burnt and has to be changed. The charge for the same was rs.3200/-.

I would like to make a complaint that there was no problem in the cooler since its purchase 5 years ago and because of fault of the service engineer / negligence the water went into the motor and was damaged.

We request havells to do the motor replacement free of cost as that was caused due to negligence of the service engineer and make our cooler operational immediately.

Thanks

Sr no 110325

One person came and checked the issue and reported thar coil is faulty and needs replacing. Till now he has not come back for installation. Further, i was told that labour/service charges will be 150 however this person took 250 from us

The person said he will come back to me with exact pricing of the coil however has not called back

Complained at the call centre about the excessive charges however the agent was not helpful and did not answer the query

Vishal Tendulkar
Pune
[protected]

Dear Sir/ madam,

I have purchased the 15 Lts geyser almost a month back & requesting for Installation since 3 weeks.

In my new house i am using all Havells products - where ever it is possible.

I was totally disappointed with the service on Geyser Installation. When you are not able to give some service of free installation - Pls. dont advertise that we will give Free installation.

I was fedup with calling your designated Service center for installation.

Pls. stop false promises. I would have gone with any other product rather than now. I will recommend in my circle & friends not to go Havells. If you can do anything by tomorrow. Other wise i will return this product immly.

here i am sending you the invoice for your ref.

My Call Register number : GC281842

Reg
Ramchandar.

I have registered a complaint on 30th march 2017 for the havells iron. the service man came the next day. After checking the iron he told me that the thermostat is not working if the iron so I asked him to change it but he said that the thermostat of the iron is not available to him. I am highly disappointed by it. Please resolve the complain ASAP.

DEEPAK
[protected]

I have purchased Havells Geyser in Last year Nov 20th 2015 at Varanasi. It has got 5years of warranty. I have complaing regarding Geyser from last two months. Yesterday i have complained for the 5th time. The dealer who alloted to rectify is Popular Electronics, varanasi. Yesterday i have spoken to Service manager of Popular electronics and conveyed my problem. He said that i will personally come check the geyser at home but he did not appear at us. He has told me not to complain again to customer care so that company did not know the staus of complaint. I have family with me and aged persons who are adopted for hot water to get bath. I am facing the geyser problem very frequently and dealer who has alloted by the company is not responding properly. And even in complain to Company i have said that its my 5th complaint and please get my geyser repaired permanantly if not please replace with the new one. But company or dealer not responsded to my complaint properly. I am requesting you to solve my problem.

I have bought a new festiva (Blue) cilling fan on 05/03/2017. But it is not a good fan. Always shaken its whole body when moving the fan and sometime it is making a tapping noise. Please do the needful for exchange the fan.
Sadhan kumar patra
Bajbarantala, po - kheadaha
Ps - sonarpur, kolkata - 700150
Mobile no. [protected]

I had registered a complaint for repair of my Havells toaster with Havells customer care. The complain number is GC031306.

Its under warranty. Only the spring was not working but the repair man short circuited the toaster and demanding money to repair it.We have videographed the whole event.

I tried to reach their customer care but they did not help me. Senior consultant Mr Amit Singh in customer care did not help. In fact he demanded money for a warranty product. I have recorded his call.

Mansi Shahi.

I purchased 8 pcs of Eco Kit 10 watt from Ankit Enterprise in Dallhousie. The MRP aritten in the packet was 2800 where as the shop mentioned the amount as Rs 3100. Then they have given a discount of 46% on that. I have purchased 14 pcs of Endura also but that billing was fine. When I asked for the return I have been told that Eco Kig price has been changed to Rs3100. But how can anyone put the price more than that printed in packet.

I need a clarification on that.

My complaint ID- GB141594 with havells costumer care.. i have purchased total 6 units of Nicola model fans on 23 feb 2016 now from that 3 fans are making hell lot of noice an to replace that blades service center people are saying that they don't have availability of that model blades.. and they are not at all responding to my complaint ...
Please kindly look into my issue.
Thank you.

Respected Sir,
As per complaint 2-3 days ago your representative visited but problem is still there that if i set choolha at any temp more than 500 it again comes to 500.so choola is not working properly.i am very much irritating.I request you to resolve my problem by as soon as possible.Thank you.
Regards
Er Ramesh Pal Singh
AE-1, Hydel Colony,
Near Clock Tower,
Saharanpur
Pin Code:247001

My induction choolha is not working .so pl
order to attend the problem as soon as possible.all of sudden temperature increases inspite of setting it at particular temperature.induction top plate pressing buttons are not working properly.choolha stopped all of sudden and temperature increases suddenly and not working as on tea, milk, fry etc.so pl ..

I purchased SUPERBLEND WITH CHOPPER 400W on 14 October 2016, there was some problem in chopper, I called there custom care on same day 14 October 2016 regarding this issue and register a complain (complain No. FJ141970 ).

There engineer came, he was replacing my product with low capacity 150W product, I told him that need same 400W product. He told that he will report to company.

After that it's now almost 3 month, I didn't get any response from there. I called 3-4 times to again customer care regarding my issue. Every time they just told me that, we are forwarding your request to concern department, but didn't get anything yet.