Havells India Complaints & Reviews

Hi i have registered the complaint to your customer care number gh211439 on 21/8/17 a technician came and go back with out doing any thing committed he will back tomorrow, from then i wated for till 27/8/17 i complaint again complain no. Gh271739 till now i am waiting for technicion its almost 10 days gone, i am getting the false promises..

Just want to know, to whom i can contact,
Really fed-up.. And getting depressed
Thanks
Vishal

Submersible water pump has been purchased in april 2017 from a shop in ranchi. The pump has been installed by a mechanic of local dealer (Home delite, booty more, ranchi). The submersible pump has not been functional after a week of installation. The local dealer and havells india (Complain no. Gg230141 dated[protected], gh0770011 dated[protected], gh174483 dated[protected] have been approached for remedy of problems in pump. But, till the date the problem (Being non functional of the submersible pump) has not been entertained and so not sort out.

From havell's dealer named annpurna electronics, sector 31, faridabad on 10 nov 2015 i purchased mixer grinder model: supermix-ii having 2 years warranty (Scanned copy of bill attached).

In the month of july 2017, this mixer had breakdown for which on logging a complaint at havells customer care number allotted me customer id [protected] vide call no. Gh051295 on 5/8/2017 and 18/8/2017 informing that it will be attended by mr. Jitendra but no one turned up.
On 22/8/2017 when i sent a reminder, i was informed that mr. Guru kirpa service will attend my complaint.

I checked from the sub dealer annpurna electronics, he informed me that the mr. Guru kirpa service has told him that my complaint has already been attended by it and closed. To my surprise, even i did not get any call from mr. Guru kirpa service.

All the time havell is allotting complaint redressal to new person and they are making excuses just ignoring the same and company is not following up redressal status of the complaints received from the customers.

Kindly look into matter and arrange to get it attended immediately.

Regards,
Dinesh negi, hn. 560 sector 30 faridabad-121003
Vohra. [protected]@gmail.com
Mob. [protected]

I bought this from havell's e-store. Order #[protected]. I was told i will get a free installation by the sales team. After i bought it, there is complaints team one would need to call to get the installation done. They told me that i need to pay rs.300 for installation. Later i got it installed by a local engineer. The geyser was not powering on. I lodged a complaint with complaints department. They arrived after 2 days. They checked for the connectivity issues and got it powered on. It started to bring up yellow flame and lots of gas smell. Added to that since it was burning in yellow, there a dark soot that started collect at the roof. I lodged a complaint again. The technician arrived after 2 days. He saw the situation and said he will he need to take the unit for repair. I objected for the same as it is a new unit. I asked for a refund. They are stating that they have the right to change spares for a brand new product and customer should allow it.

Hi i have registered the complaint to your customer the number gh201282, a technician came and go back with out doing any thing committed he will back with all the part tomorrow, from then till now i kept calling to customer care your technician, technician's boss, the number given, but no body is bothering to pick the call, if they picked the call then say will get the fan fix tomorrow, its almost 5 days gone, i am getting the false promises..

Just want to know, to whom i can contact, i have tweeted to havells india.
Really fed-up..
Thanks
Gopal

Sir on 30th july i purchased a havel fan model no es50 5 star against invoice no [protected] from best price zirakpur chandigarh but from very 1st day this not working i visited best price but they asked complaint to u from that day i tried to call on your toll free numbers but i did not receive any response so i forced to complaint on line i requested you to help me resolve this matter

Dear sir/madam

I purchased a havells sprint led 3 blade (400mm) order no. [protected] for rs. 3690 on 19th april-2017. But within a month it body parts have been broken fallen on the pieces on ground and i tried my best to search dealer to purchased it body parts but in vain. Please help me to repair my fan or replaced the fan at any cost.

Kartik kumar das
[protected], [protected]

Hi,
I purchased havells electric switches. They are breaking and are under warranty period. Need replacement for them. I tried calling customer care number but it is always busy. Also tried noida paid number but no one is responding there. Please do the needful asap.

I would also like to know about : almost all the switches are breaking and replacement is also made of the same switches. Is there a way by which i can get it replaced to another better quality of switch from havelles itself?

Thanks & regards,
Ram prakash gupta
Mob-[protected]

I have a complaints regarding the scheme of coupens not recieved
As i had purchased wire and pipes of approx 78k from the democrat near gupta hotel mohna road balllbgarh i have purchased 54 boxes of wires but there are no coupens inside in it and when i ask retailer to give these coupens than he say coupen doesnot belongs to purchaser it belongs to me and only me the shopkeeper and than say i dont have time tto talk to you i have all call regarding of him can you please help me in this

I had made a complaint to havell on 1st august 2017 (Complaint # gh14209) with a request that it should be completed on saturday, 5th august, 2017. Till date it is pending. Repeated calls to the call centre had no effect. People who work in offices plan activities but such lax attitude on part of the service provider is unfortunate. Today, 8th august, 2017 the technician called up to say that i should leave my work place early so that the geyser can be installed???

I have purchased switches from mittal electronics bank bazaar bathinda make brand havells from a month's ago.

I have filed a complaint for switches. Most of switches are not being wotking properly.

Move over dealer had covered 10 years warranty. Please see

Pl depute your engineer to check the same

My address is
14263 ganesh nagar
Bathinda
[protected]

In my house the company replaced 8 switches on two occasion. The condition of remaining switches are very bad posing danger of shock. I have put tape on switches to avoid shock. Speed of fan very slow in all the 4 points. Tube lights are dead. Some switches are struck and some of them bounce on us. I expect the company to replace all switches regulators and tube lights with a good quality items at their cost. They may me in my mobile no. [protected]. For further details

Hi team,

Please look into this as i lost all my patience to conatct so called customer care which never care for the customers. Keeping my anger aside i am writing this mail to you and seeking quick resolution from you.

Please feel free to contact me @[protected] for more details/clarification.

Note : i have mentioned three complaints - gg210582, gg022320, gf281426

The current wall fans manufactured by havells are of very cheap quality.
Upward downward swing cannot be adjusted properly and fans get damaged as a result. 5 of my wall fans got damaged when adjusting the up down swing. The mechanism is very badly designed and quality is very poor. The new batch of fans are very cheap and poorly manufactured. Not expected from a brand like havells. Previous fans from havells were not like this.

Hi i have purchased rs 2400 1400 mm havells ceiling fan and from first day it was working slow as compare to other fans which are already there at my home. I thought it is problem with regulator so i changed two different regulator at my cost and still same. I finally called havells to look into this and their agent visited and said i have checked this and it will work like this. This is the maximum speed you will get and no resolution. When...

I had purchased havells 3 ltr water heater model no. Neo ec, on 23 march, 2016, from amba enterprise, ahmedabad, gujarat. It has 2 years warranty. Since last one week, whenever w/heater is switched on, the switch of mcb is falling down and the lights of bathroom and connected room are getting switched off. I had lodged complaint. One mr. Upadhyay visited my home and after inspecting, without resolving the problem, he closed the complaint stating that, complaint is resolved. He stated that, there is problem in electric line in the house but i called my electrician and after inspecting he opined that, there is no fault in electric line. Mr. Upadhyay also behaved very rudely with the lady members of my family. Hence, i again lodged complaint on toll free number today i. E. On 22/7/2017and my call no. Is gg224008 and

Hi, i am milton from bangalore (Belthur kadugodi).
I raised a complaint to havells wrt 2 faulty fans. A woodster brown and a florence black antique copper.
The issue was raised on 17th july (2017). Complaint number gg171449.
I was assigned a technician - mr. Shivaraj ([protected]). The person came over on the 18th of july and managed to rectify the issue with the woodster fan. However, while trying to fix the florence fan, he broke one of the blades.
He promised to get the replacement by the next day. He closed the ticket (Claiming 1 fan was fixed!) but never got back.

After i called back multiple times, he told that the part will come the next day (20th). However, he still did not bother to call back.
I raised the complaint again by calling the toll free number. Despite their promises nobody came over to fix the issue.

I then got hold of the branch office through mr. Shivaraj, who gave the number reluctantly after claiming it'll be fixed on the 24th and i must wait. He also claimed and promised that if it does not get ready on the 24th he'd replace the entire fan wing. I suggested that since i have been delayed of a service for 5 days without the proper business courtesy, replace the fan wing as of immediately.
I spoke to a mr. Arjun ([protected]) from the havells india ltd. Office mg road. After explaining my concerns to him i requested for an immediate solution.
He responded back saying that he could not commit but would get in touch with other shops and find a replacement. As of today (22nd july) he told the part has been received and a technicain will come over to fix it.

No one has come to do as claimed and nobody is receiving the calls anymore in the branch office (Note, even calling mr. Shivaraj is futile since he now ignores the call most times).

This is a very unprofessional behavior from havells. I am left with no fan in my living room and no courtesy from havells to proactively call back and assure it will be fixed.
A convenient time for resolution has also not been provided.

I request you to kindly look into this at highest priority.

Heavily disappointed.
-milton

I am arun singh (Customer), i have purchased 3 ceiling fans (Havells leganza 1200mm ceiling fan) on 27 jun and since 28 jun i am doing continuously followups. I have logged two complaints (Compaints gf284645 and gg091659)

Service, which i have received from such a big brand is really pathetic, sorry to use such a hard word. I am really frustrated with interaction with customer and technician.

Technician are very unprofessional and the attitude of the "mr. Dev service" is not in the direction to resolve the issue.

Customer satisfaction is completely ignored and avoided.

Issue is still open since 28 jun.

Best regards
Arun singh

Complaint no.1632737
Pincode.500083
Motor is running but water is not getting filled in over head tank tried for air lock
Problem also but still not getting filled in overhead tank facing problem since 4 days was busy with some other work resolve it immediately sr. No.[protected]
Model hi flow m2. I hope that immediate action will be taken regarging the issue and i hope that you understand the issue there is no column to provide phone number i provided my mail id

I have bought a steam iron in 2015 after uses some days its not working then i registered a complain in havells customer care and they registered my complain and after some days they send a staff and he collect my iron after that i hve not get any information about my iron and now days i m not yet back found that iron. The havells company are very responsible for it