Havells India Complaints & Reviews

Good day sir,

Iam Gagan Bains from v Bhiura PO Rajgarh Teh Balh Distt Mandi HP 175027 I buyed Havells bellow type 25 ltr water heater QTY 2. As one of the unit start leaking last month. One of your technician came and he changed the gasket, but after that it getting cutoff again and again. I complainted again but still there is no response from your side. But no result or any technician attend my complaint. I called him but he told me he dont have spares. Its already 16 days since he told me this. Please do something as soon as possible.

I have purchased a Water heater on 23/11/2016, My Call No FK233799, Customer Id-[protected], I got a Sms that Your Call No has been resolved, on 24/11/2016.
I got a call from Havells Kolkata office ([protected]) on 24/11/2016 They told me please ignore that SMS, Technician will be come to your house on 26/11/2016, But No One Technician came to My House to Install.

Then I called to Havells Kolkata Office on 26/11/2016, Then They told me Technician will be come on 28/11/2016 100% sure.

But Till Now No One Technician came to my house to Install & also No One inform me that they did not came for any reason.
I leave my Office 2days for this Installation, But No One from Havells inform me that they did not come.

At this moment What Should I do ?

I never think when I purchased, that the reputed company Havells service is so bad,
Sorry to say but is true that Havells service is very poor and also irresponsible.

I have purchased 01 No. water heater on 12.11.2016. Booked for installation vide call No. FK131239. Till date not yet installed. We have contacted Chennai office service centre they told that my residence is out of city and no service available. We understand that No one can purchase Havels product in other than city limit. I have purchased Sony, Samsung, Haier, LG are under city limit, they are doing proper response and installation and commissioning. But I don't know why havel is not covered the nearby outskirts. If not commissioned within a day or two I will return the product to your Havells office. Your immediate response is immediately required.

We have placed Havels LED panel in our Cinema on 6 july 2016 & out of that 3 LED PANEL got Fuse in 3 Months & we are complaining for the same from a month, But nobody taking it Seriously. we have called & complained almost 7 times & the complaint no.s is FJ251329 Customer id [protected]. we want a resolution as soon as possible otherwise we will find a new vendor.

I bought a havells iron (Press) approximately 1 year back.
It had to be repaired 4-5 times in the past but recently when i was using it, it suddenly catched fire. We should thank god that i was saved and only little damage was caused.

Does this show the level of quality of havells that it will catch fire. If this will happen then we should use it as a lighter instead
I want immediate replacement or i will go to consumer court

I complained about the aspire steam press not working on the toll free number. Within one day a service engineer came and he repaired it but unfortunately while opening the press he broke the two buttons through which steam releases. I asked him to correct it he soldered it, but just after he left it again broke up. I called him several times he continued saying that he has ordered new button from company once it reaches he will come and repair it. But he never came, i kept on calling but there was no response. Then finally i decided to file a new complaint on toll free number they said someone will come but same no one came. Then again i called toll free number registered my complain they always say they will send someone. Its more than one month i have called toll free number several times but till date no one came to resolve it. Kindly look into the matter and solve it as soon as possible

Good evening
I have purchased 24 ltre OTG on 28th October 2016.
20 days gone, no knew has come for demo and system equipments are not working properly. Complaint lodged 2 times and no response.

Such a irregular followup is killing the image of company.

If this problem is jot resolveed in 24 hours, I need my money back and will apply source and take help from court. .

Very poor customer service and support.

Dear Sir/Madam
I bought a water geyser 25 litters Havells Adonia Digital on date 6th November
S NO H16AD25W0800868 WITH PIPE -REG NO FK061335
Invoice no RI-1173 from NARAYAN ELECTRIC CORP. DWARKA SECTOR 7,
NEW DELHI
NARAYAN ELECTRIC CORP booked a installation – call no FK061335
at MR PANT SERVICE, Call was allocated to MR HARPREET SINGH

MR. HARPREET SINGH called me at 12:58 from mobile no [protected] and asked me for installation of my water geyser, I told him go to my home and install the geyser my son and my wife was at home. He came to my home and asked for money for removal of old geyser rupee 100 and when we agreed for same then he asked us to get new plumbing done for installation. He was not eager to do work. My wife told him that the plumbing was fine but he simply walked off. I called our in house plumber and he said everything is fine. My wife called up your customer care where we were assured of swift action and we told them ton send a different installation person. I got a call from[protected] at 15:07 where I re informed them about the situation. Then I received another message saying our installation request had been forwarded to Mr Pant Service { FK072825 } which was forwarded again to Mr Harpreet. But no one turned up. I called customer care again. they told me visit would be arranged tomorrow. I am still waiting for my installation.
AJAY KUMAR
[protected],
FLAT NO 805 ARJUN APPT, PLOT NO 8C
SEC 7, DWARKA, NEW DELHI

Dear sir,

My self sandeep sharma,

I have bought havels 1200 mm 5 star fan. model es 40. total 7 no's of fan wee purchased by me. i was in the impression that havels is an reputed name and must be giving the best product at a given price.

On asking the dealer they said this is the best fan with low power consumption and will be giving good airflow.

They never ever told me that rpm of these fans are very low such that it don not throw air as the other low priced fans do.

To our surprise we observe that these fans are trowing too low air as compared to years old crompton fan.

We were not happy with the airflow of these new havels fan. i then asked the dealer to check if there is any problem with these fans.

They lodge the complain and the service person from the company came and then he changed capacitor of some of the fans. but he too felt the same that air thrown is less as compared to other fan.

He sad that rpm are low of this fan.

Whatever the reason we have not been informed that these fans are not good to throw air as per our requirement. we were not properly guided and informed.

My only complain is that i want the fans to be replaced and should be given the fans which gives good air throw then this bought out fans.

I hope the havels team will certainly look into the matter and provide me the amicable solutuon and take my complain on a serious note and get my fans changed.

I would appreciate if havels are keen on resolving the customr complain as a matter of service.

I have attached the copy of the invoice for the reference.
Details are as under.

Invoice no. ri/2015-16/0920
Invoice date:- 12/3/2016
Dealer. :- m/s. richi. havells galaxy
Gf 6. - megh dhanush complex
Race course. vadodara.
Email [protected]@hotmail.com


I would be delighted if my problem is sorted out and would really be happy if i get the proper justice.

Andeep sharma

Hi. I have bought havells geyser from Sood Electricals, khanna Punjab dist. Ludhiana. GEYSER serial no. H16MZ25W25W0806574.. disappointed with the service of your distributor.. Geyser not got installed even after 4 days of purchase also not got a purchase bill.. and even haven't received a call from Hevells for customer survey..

PACKED box has accessories (pipe) missing

Will not buy Hevells product and will not go for such bad Distributor who are letting down customer

Please don't purchase Havells product.

i have start to complaint the customer care dated 1 Oct and people visited to see the complaint so many time at my home. but every times a new excuse without any resolution.

we had discussion with customer care so many times and every times receiving a message with complaint id and visiter details.
Complaint ID FJ151494
like Mr. Anil Kumar [protected], Mr Pushpendra, Mr. Cee EL traders, Mr A V. Enterprises

Thanks
Rajat [protected]

Hi,

My HAvell's special fan not working for three weeks now. No responses from Havels yet. 5 complaints have been filed online.

First day Tarun called up and asked for the time of visit. he confirmed he will come in the evening for sure. Did not turn up.

Second day, call center calls up and says the service engineer is waiting in front of my house. She agreed to reschedule the call to the evening. No one comes.

Day 3 another assitant of tarun arrives. On phone this guy is told what to be checked. the clone informs the motor has gone bad. So i will bring it on saturday.

No one came back after that. Not sure if the motor is not working why should the lights not work ???

This fan is not even a year old !

I need an replacement of this defective piece.

Your SFU compact plus (200A) has been unboxed with inbuilt damages. But your representative is not able to understand and not ready to accept his mistake, that the box is already damaged. Two poles are internally damaged. Your representative is confirming that the it is been damaged by tightening the cables with nut bolts. But nothing was done like this. just before tightening, it was damaged. Suppose...by tightening a cable, your product can be damaged, then what will happen, if the current pass through it. Very disgusting service and frustating repply from your service centre. Below are the names of two persons we contacted.
Name of your representative visited here - Mr.Raju Tiwari.
Service centre person - Mr.Sunil Jadav, worst language. Kindly please teach him to how to speak with your customers. No respect. Its just like, we are begging in front of him.
Kindly please replace the whole unit. We cannot use this damaged unit for our whole plant.

Ntpc ltd has bulk procured havells air fryer, model :prolife plus for
Distribution among employees.

The airfryer of serial number-t16apb05008276, i got, had broken body.
The complain for the same was registered at customer center and even
Mailed on 6th of september. as resolution of it, another airfryer
With full of scratches having serial number-t16apb05008941 alongwith
Warranty card of different airfryer of different serial number-t15afp08005816 was handed over.
For this approach to attend the complain, complain was lodged again at customer care and emailed twice on 24th and 27th of september.

But still no further action taken by havells.
The complain numbers registered so far are-fi051373, fi073961, fi240497,
Fj013281, fj162134 but no action taken by havell.

I bought the water heater on 29 oct 2016, and told by the retailer to call the costumer care for free installation of the device. After i filled a installation request on costumer care page i got a phone call next day and told that i have to pay for the installation done by the service man.
While retailer told that there is no such need of payment for installation,
Is the service man wants the money for him self or it is mandatory?

Dear sir

I have purchased a geyser of 25 litres from value plus, vaishali store on 23.10.2016. The installation of the same was allocated to mr. Rahat mobile no. [protected] against call number fj232746.

The guy visited my residence at 27.10.2016 and installed the same. I want to put to your notice that he misbehaved with my wife and talked improperly.
He even charged rs. 100 for removal of some fasteners already embedded in the wall.

I have always rated your company very highly but the behavior by your service engineer has severely dented the image of your company in my eyes.

Request you to please take strongest of action against the guy so that he will change his behavior against the customers in future.

Awaiting your early revert in this matter.

Dear sir
I had placed a complaint on 22/10/2016 about ceiling fan which i had purchased on 18/06/2016 from r k tradelectricals and on 24/10/2016 the service man came to our house. We had been told by customer care person that the person will come with the required parts but he came without parts. He told us that he will come yesterday but till now he had not came. I tried to contact on [protected] no. Which is of jai electricals and again we were told that the person will come in the evening. Nothing is done by your company. Worst service experienced till now. I had purchased two fans of havells. Since then my life is miserable. These fans makes so much noise. As some tabla is being played on my head.

One can never sleep under this fan. I have complaint so many time. Every time my complaint is address. But no solution. After two three days i am again there with same complaint. I am fed up of complaining. It will be better you take your faulty product back. I am tired of complaining. You keep your third class product with you. It is simply rubbish for us.

Yesterday i had visited to my friends house. There was also havells fan. And that fan was also making noise just like my fan. Your products are third class and should be thrown in dustbin. Even i had asked him to throw them.

First complaint i had made registered was on 18/09/2016 and today 26/10/16 aprx. 1.5 month is completed but no action is taken yet by your company.

What are you people doing there, only making fraud on people.

Arun kumar katiyar
Me 64 hemant vihar barra 2 kanpur nagar 208027
[protected]

I have purchased a Havells Friddo Cooler on 8th May 2016. But within a week the problems started. Firstly it was leaking. I called customer care and leakage was resolved. but second problem was started water level indicator was not working. I called customer care and engineer came and he partially resolved. after some time water pump stopped working. Then humidity control button was broken. then moter was not working. And now This cooler started leaking, i called customer care around 15 days back.One person came, but he did't resolve my problem. I again complian and i am still waiting to resolve my problem. wheels are also got broken. In last 5 months this cooler has open 10-15 times by your engineers. And now it is looking like 2-3 years old. I guess i have purchased a defective piece. And now i have to suffer with this cooler each and every day. But question is why???. Why should i suffer??
You don't have required items in your stock then how can i be sure that my problem will get resolve. Please don't give this type of products in which you guys dont have the required parts.
I have been using Havells fans for very long, so i thought i should buy a havells Cooler. I have spend Rs 15, 000 in buying Havells cooler, but that was all waste of money. I am fade up with this.
So I request you to look into the issue seriously and replace my Cooler. because i don't this piece can be corrected.


Ragards
Gaurav Sharma
[protected]

I raised a service request no. Fj080773 regarding problem with my havells geyser on 8th october. The service engineer came on the same day, told me that the heating element & magnesium rod needs replacement, collected 150 rupees & promised to come back & resolve the issue in next 2 days. After 3-4 days, when he did not return, i called customer care & from then, i am calling on daily basis, getting fake assurance & promises from your senior customer representatives that the problem will be resolved the next day at any cost. The irony is that the problem still lies unresolved & today is 23 october. Today also they have promised the same thing & one more time i have to wait for one of the same regular tomorrows. I request havells to take back their geyser after refunding me my cost price & 150 rupees i have paid for this service request. I have already spent a lot of time & cannot take this anymore. I have also written similar email to [protected]@havells.com & also to [protected]@havells.com but people not even seems to be interested in reading & responding.

Your call no fi154300, your call no fi182766, these are my 2 complaint number actually i have purchased 2 ceiling fans on 27/08/2016 nd from 15 september onwards i am regularly complaining about my 1 fan out of 2 is creating noise so i have written down the complaint mentioning that it is creating noise than one o[censored]r executive arrives and said that it is defected we will proceed ur request for replacement but no one arrived i have waited for 2 days than on 3rd day i again complain and also mention the pervious complain no. So another executive arrives and changed some parts of it but it doesn't work than he took it to his service center on 19th september and promised to give it back next day but no one has arrived till yet and today is 27th september and meanwhile in between i have complain that i want it as we are facing inconvenience in our house but they always says that it will be there today but i dnt know when will there "today" arrived... Seriously very bad service i have ever seen... Take some action and i want replacement of my ceiling fan now... Do it as early as possible.
Regards
Utkarsh
[protected]
[protected]