Havells India Complaints & Reviews

Your call no fi154300, your call no fi182766, these are my 2 complaint number actually i have purchased 2 ceiling fans on 27/08/2016 nd from 15 september onwards i am regularly complaining about my 1 fan out of 2 is creating noise so i have written down the complaint mentioning that it is creating noise than one o[censored]r executive arrives and said that it is defected we will proceed ur request for replacement but no one arrived i have waited for 2 days than on 3rd day i again complain and also mention the pervious complain no. So another executive arrives and changed some parts of it but it doesn't work than he took it to his service center on 19th september and promised to give it back next day but no one has arrived till yet and today is 27th september and meanwhile in between i have complain that i want it as we are facing inconvenience in our house but they always says that it will be there today but i dnt know when will there "today" arrived... Seriously very bad service i have ever seen... Take some action and i want replacement of my ceiling fan now... Do it as early as possible.
Regards
Utkarsh
[protected]
[protected]

Hi. Two of my 3 geysers have not been functioning. Complaint numbers are fh 172569 and fh273721. After many calls, mr Rizwan finally came and checked the geysers almost 3 weeks back and told the problem with two geysers. I have tried connecting multiple times but no response. He said once that parts have not come but that also has been long ago. Can you look into this urgently? I don't want to go to consumer court for this.

I have bought mixture grinder of havells company for seven months ago from amar electrical shop, mukerian, district hoshiarpur. After sometime its steel mugs are cracked from upper sides. Please replace mugs of mixture grinder.
My address is — satish kumar journalist, village and post office abdullapur, tehsil mukerian, district hoshiarpur, punjab.
Thanks.

I have purchased two celling fans of Havel's Nicola(Nicola 1200 MM Colour: BRONZE COPPER, Serial No. 02FG[protected] from Central Police Canteen, CRPF Pallipuram, Trivandrum District in Kerala on 07.09.2016 vide its cash bill No. 20612 for a total cost of Rs.3, 628.25. However, when it was opened for its installation, it is stunned to note that one of the celling fan blades are found damaged beyond our repair. This purchase if made to install at our new built house that is due for its house warming on 15th Sept.2016. Trust that the executives of this reputed brand company will take immediate steps to replace these three blades packet with a new damage free ones and help us. In case the replacement is delayed, it will be affecting the morale of the members of this family and will have recourse to proceed for legal remedy with cost. HOPE YOU WILL RISE TO THE OCCATION AND WILL COME FORWARD TO SETTLE THE ISSUE IMMEDIATELY AND GET THE APPRECIALTION OF AN AGGRIVED CUSTOMER
Your immediate and timely help solicited. For easy reference I am furnishing my mobile No. [protected]. (Mfd./Plant Code: July 2016/1056)

Kindly act favourably and allow us to be your good customer in the days to come also.

I have purchased a Havells Friddo Cooler on 8th May 2016. But within a week the problems started. Firstly it was leaking. I called customer care and leakage was resolved. but second problem was started water level indicator was not working. I called customer care and engineer came and he partially resolved. after some time water pump stopped working. Then humidity control button was broken. And now moter is also not working. So i called cusomer care around 15 days back. But last 15 days was really disaster for me, almost every days, i am calling customer care, your service person. And problem is still not resolved, every time a new person come and noted down all the problems and goes back and say we don't have this type of moter in stock, we don't have humidity control button in stock. wheels are also got broken. In last 5 months this cooler has open 10-15 times by your engineers. And now it is looking like 2-3 years old. I guess i have purchased a defective piece. And now i have to suffer with this cooler each and every day. But question is why???. Why should i suffer??
You don't have required items in your stock then how can i be sure that my problem will get resolve. Please don't give this type of products in which you guys dont have the required parts.
I have been using Havells fans for very long, so i thought i should buy a havells Cooler. I have spend Rs 15, 000 in buying Havells cooler, but that was all waste of money. I am fade up with this.
So I request you to look into the issue seriously and replace my Cooler. because i don't this piece can be corrected.

Ragards
Gaurav Sharma
[protected]

Hi

I have registered one complaint FI013616 on 1st of Sep for not working of new ceiling fan. I was told that the Engineer would visit my place in 24 - 48 hours but that never happened and after my 2 more reminders one Engineer land up on 5th Sep but he did not had the required tools.

I was told that he would arrange the tools and come back next day. Today it is 4th Day and I have not heard anything!

On calling your customer care, I do not get any feedback and when asked to transfer the call to senior executive my call was disconnected twice. I suppose Seniors are too busy...

I am highly dis appointed to see such a bad services from a company like Havells!

I hope some senior from company read this mail and address the problem quickly.

With reference to ticket no. FF272076, the call was logged on 27th June. Engineer had already visited and inspected and found one part needs to be replaced. But no one has turned up to replace the parts so far. We have been continuously chasing with call center team but they are helpless to address the issue as there is no response and no one is listening at backend. This is ridiculous support and would appreciate if someone could look into this on priority.

Product: Ceiling Fan
Company: Havells
Model: Dew LED Fan
Complaint Number: FH314000, Dated: 31-08-16 and FG124135 Dated: 08-07-16 .
Complaint: Abnormal noise form fan
on 08-07-16 Havells Service Engineer attained and found bearing is defective so, removed, repaired/lubricated and temporarily fitted the fan. After one week again Service Engineer came and replace with a new Fan. The new fan again after running for few days started producing sound which was complained on 31-08-16. Today i.e. on 02-09-16 again Havells Service Engineer came for repairing the newly replaced fan.

Now I am absolutely doubt the fan quality and durability of particularly Havells DEW LED remote controlled Fan.

My humble request to replace this model with another model as I have lost faith in particularly this model/product. If no response from Havels will be felt will force me to go to consumer forum as the only legal option is left.

Hope the model/product will be replaced with a different trouble free model.

Thanking You,

Regards,

Satya S Sahu

Hi,
I've 3 Havells ceiling fans in my home with 5 step regulator. It works at lower speed when Regulator is at 1 speed as expected but when moved to 2, it runs very fast as close to speed at 5.
It is causing very inconvenience to all family members.

Please suggest if it's know problem and has any remedial to email ID: [protected]@gmail.com

Thanks,

I was purchase havells fan on 10 august 2016 and
Installed on 11 august 2016. First day of installation fan remote and led light is not working. I was reported complain of same day and given reminder of 7 times in havells customer care but technicians was not visited and not solved my problem. I was disappointed with havells fan and havells services. Please take immediate action of my complaint

Dear Sir,

My self sandeep sharma, residing at 20 vrindavan park . Opp Novino Battries . Makarpura Road .Vadodara.390010

I have bought HAVELS 1200 mm 5 star fan .Model ES 40 . Total 7 No's of fan wee purchased by me. I was in the impression that Havels is an reputed name and must be giving the best product at a given price.

On asking the dealer they said this is the best fan with low power consumption and will be giving good airflow.

They never ever told me that RPM of these fans are very low such that it don not throw air as the other low priced fans do.

To our surprise we observe that these fans are trowing too low air as compared to years old Crompton Fan.

We were not happy with the airflow of these new havels fan. I then asked the dealer to check if there is any problem with these fans.

They lodge the complain and the service person from the company came and then he changed capacitor of some of the fans . but he too felt the same that AIR THROWN IS LESS AS COMPARED TO OTHER FAN .

He sad that RPM are low of this fan.

Whatever the reason we have not been informed that these fans are not good to throw air as per our requirement. We were not properly guided and informed.

My only complain is that i want the FANS TO BE REPLACED AND SHOULD BE GIVEN THE FANS WHICH GIVES GOOD AIR THROW THEN THIS BOUGHT OUT FANS.

I HOPE THE HAVELS TEAM WILL CERTAINLY LOOK INTO THE MATTER AND PROVIDE ME THE AMICABLE SOLUTUON AND TAKE MY COMPLAIN ON A SERIOUS NOTE AND GET MY FANS CHANGED.

I WOULD APPRECIATE IF HAVELS ARE KEEN ON RESOLVING THE CUSTOMR COMPLAIN AS A MATTER OF SERVICE.

i have attached the copy of the invoice for the reference.
details are as under.

Invoice No. RI/2015-16/0920
INVOICE DATE:- 12/3/2016
DEALER. :- M/S. RICHI. HAVELLS GALAXY
GF 6. -MEGH DHANUSH COMPLEX
RACE COURSE. VADODARA.
EMAIL [protected]@hotmail.com


I would be delighted if my problem is sorted out and would really be happy if i get the proper justice.

sandeep sharma
[protected]
e mail :- sandeep.[protected]@gmail.com

This is regarding a ceiling fan, pentaforce, purchased on 25 April 2013 . Yesterday one blade of the fan detached (connection piece broken)while running and hit the wall. We nearly missed a fatal accident.Though guarantee is for two years only but how a fan blade of a reputed company like yours can be detached. Do you think this a natural and common case of failure. Now me and my family are afraid of starting your fan installed in other rooms.I complained on your call center no. But the person talking was not at all interested in technical details and was saying that our service engineer will visit your place. My concern is more on to avoid this further rather than repair. Kindly help and advise further action. Thanks. Kulshresth rai

Company: havells
Item : ceiling fans
Quantity : 7
Purchase price : rs. 3500/- per item.
Model : orion
Date of purchase : june 2015
Guarantee by company : 2 years
Status : product under guarantee
Product link: http://www.havells.com/content/havells/en/consumer/fans/ceiling-fans/special-fin...⇄

Case:
The mentioned product is specified by the company as "electro-phoretic lacquered surface for anti-rusting". You may please check the link of the product mentioned above. This being anti-rusting product, we bought it for our new house in ankleshwar (District-bharuch). Just after 6 months of installation, there was seen some beginning of rust on the fan blades. After we made a complain to the dealer of bharuch area, the fan blades were replaced with new ones satisfactorily. Now, again after 6 months of the new blades installation, there is beginning of rust on the fan blades.

On complaining to the dealer again, they say that its not the fault of the product and are denying for any further action. My complain is that the cost of these fans are very premium and looking at the specification of anti-rust type, i had purchased the products (7 quantity). I am not at all satisfied with the quality of this product and i cannot keep on changing the fan blades every 6 months.

I need my total refund of the amount paid. Approx. Rs. 24, 500.

I had purchased a havells induction cooktop model et-x. By chance its glass top had been broken, i complained on customer care on 02/05/2016, my call no. Was fe022604. I was assured but no action had been taken. Again i complained on 29 or 30th june, my call no. Was ff 293916, again i was assured, but still today no action was taken. I was diverted to dhanbad, who was demanding rs.1500 for that. I could not understand, was it genuine or not.
No any feedback was taken from your side that complain was shorted or not. What i have to do?

Dear sir/madam,

We have made our entire department with havells on belief of it does not burn
As per the add given by you. Within a year we are seeing a problem s

However we are seeing fire/spark in power sockets and also fan regulator s.

Please come and replace it as soon as possible.
Otherwise we have to approach consumer court

Address

Matrix tulip apartment
Flat 502
Rajarajeswari nagar
Kondapur
Hyderabad _84


Thanks
Suresh
[protected]

Dear Sir.
I have purchased a Havells ceiling fan on 06.08.2016.
Suddenly after one day it was not moving. I do not know what
has happened. There is no fault of electricity in my house but it fault it only fan
that time i call your customer care number . and ease the complaint
on dated 09.08.2016

complaint no : FH091085
DATED : 09.08.2016

ONCE we ease the complaint that time we got one msg
dear raghuraj ...my complaint no and and your service men name mr. vishal mahodiya shall visit your place

but no one visit our no budy any replay on havells customer care team.

after we got 3 to 4 msg for havells team side but no budy at come at over place .

we are try to 6 to 7 time contact to havells customers care number but thy said we forward your complaint to over service team.

so havells team and service team we huble request you to plzzz plzzz come to my place and complete my complaint

very bad experience havells team and that sevice team
Please help me.

Contact Details:-
Name- RAGHURAJ VEGAD

B - 401 SHARNAM RESIDANCY
NR OMKAR DHAM, B/H BHARMHA KUMARI GUEST HOUSE
AIR PORT ROAD,
HASOL
AHMEDABD 382475
GUJARAT - INDIA

Contact No- [protected]

Dear sir,
I purchased havells koolaire cooler 60 from shree electronics rani talab jind haryana on 20 april 2016. Its motor stopped working within 3 months. I registered complained at customer care center on 23 july 2016. They assured us fg230260 (Call no) & [protected] is (Customer id). But company technician told us that you bought 30 months old model & our company gives only 12 months warranty. Secondly he told your koolaire motor no doesn't not matched with bill serial no & he went away without repairing it. Then i complaint again at customer care on 27 july 2016. They assured us to solve our problem with in 48 hours. Then a technician from bhavya service center jind came for a temporary visit & assured us to visit again and solve our problem. But they have not visited nor attend my call. Kindly look into the matter & solve our problem as soon as possible.

Thanking you
Yours truly,
Dinesh kumar,
Mob no - [protected]
Uchana mandi (Jind)
Haryana 126115

Hello,


We have installed Havells Modular switched for a entire house but every now and then these switches stop working and requires a replacement, within last one year we have replaced almost most of the switches and still new are also causing the issue . I didn't expected this type of quality issue from a brand like Havells .

Request to expedite this issue for a early resolution.


Thanks,
A lal
[protected]

I Purchased LED Light Endura 8watt From Bulandshahr on 31Dec. 2015. The LED Light has not working to some days. I Registered Complaint to resolve this. But any Tech. not came here.
I am also send an email to your company but any one not take any action and I tired to called customer care & send You mail.
Now I want to resolved my complaint. Plz help us.

Hi,
I am Aditya Goyal from agra I had buy two ceilling Fans of Havells (Nicola, Festiva)
I am having a alignment problem in both of them my date of purchase is (20/7/2016) and my Complain number is FG223514 which was launch on (22/7/2016) n till now I haven't got any solution from your service department .
I wish you take a strict action against it and if possible get my product fix or get my money back .
I haven't see such a bad service in any other brand .