[Resolved]  Havells India — calling customer service from a fortnight and problem is as it is

Address:Ahmedabad, Gujarat, 380058

Service is pathetic. I raised a complaint on 1st august 2018 about 3l geyser not working. Till now it’s not resolved and i have been callibg customer care from last 2 weeks and i get the same response that complaint will be resolved very soon.

Till now no assistance from havells not even a single sms about the status of my complaint. Very upset with the service provided
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Sep 15, 2018
Complaint marked as Resolved 
Havells India customer support has been notified about the posted complaint.
Aug 12, 2018
Updated by Divya Yerram
Still no one is bothered about the complaint
Verified Support
Aug 13, 2018
Havells India Customer Care's response
Dear Ma'am,

We're really sorry for the experience you had. Please share your complaint number so that our team can look into your issue.

Thanks & Regards
Team Havells
Aug 15, 2018
Updated by Divya Yerram
After waiting for so long for somebody to come from havells we finally gave the geyser for repair to somebody else and finally havells person came. We told him that we already left hopes and gave it for repair. He simply took our details, filled a paper and left. After sometime I receive a message stating that My problem had been resolved. Horrible.. cannot expect worst service than this. Will surely avoid havells products in future.
Verified Support
Aug 15, 2018
Havells India Customer Care's response
Dear Ma'am,

We're really sorry for the experience you had. Please share your complaint number so that our team can look into your issue.

Thanks & Regards
Team Havells
Complaint comments 

Comments

Dealer refused to exchange the product.
Exchange tag is done by the HAVELLS service mechanic. It has been more than a month but my problem is not resolve.

Havells India Customer Care's response, Aug 15, 2018
Verified Support
Dear Sir / Ma'am,

We're really sorry for the experience you had. Please share your complaint number so that our team can look into your issue.

Thanks & Regards
Team Havells
Finally after waiting for 2 weeks, the havells person came after we gave the geyser for repair to somebody else... and I get a message from havells stating that my complaint has been resolved.. not acceptable.
My two Havels fan are not work properly kindly repair

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    +91 17 2423 2401 [Chandigarh]
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    QRG Towers, 2D, Sec- 126, Express Way, Noida, Uttar Pradesh, India - 201304
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