| Address: West Delhi, Delhi |
Dear Sir/Madam,
I was in discussions with HDB Financial Services (referred HDB hereafter) to get a personal loan of Rs 6 Lacs. I was brought in touch with HDB people by a third party company Moneymax Financial Services, referred MFS hereafter (Ms.- Geeta and Mr. Nikhil were the employee of MFS co-ordinating with HDB on my behalf). During my negotiations, as a part of Terms and Conditions (T&C), I was told that there would be zero penalty on part-payment or pre-closure of loan. I was also told that I could start part-payment right after first EMI date. The part payment has to be a minimum of 3 times the EMI amount. The pre-closure of loan could not have happened before 6 months.
HDB people (Mr. Varun Tyagi - [protected] and Mr. Manish - [protected]) came to my home to get the loan documents signed and discussed th above mentioned T&C there as well in company of my father. I got the loan approved and disbursed on 30th Aug, 2012. My loan account number is 286398.
I got the loan agreement document, which carried the standard terms and conditions like 4% part-payemnt penalty, 4% pre-closure charges, etc., via post on 7th Sept, 2012. When I talked to Varun about this issue, I was told that the negotiated terms and conditions would be provided to me by the bank separately, not printed on the standard loan agreement document. However I have not received my negotiated Terms & Conditions letter till date from HDB till date. During this time, I have been trying to get my negotiated T&C from HDB, without any success. On 19th Spet, 2012, I received an e-mail from HDB where they confirmed that there is zero part-payment or pre-closure penalty on my loan. However, I was not been told about the time limit of part payment. On my telephonic conversation, I was told that I could not part-pay before 6 month. When I told them that I was promised a 1-month limit only for part payment, the HDB people did not respond. Its a case of mis-guidance by the HDB and cheating the customers. Please help.
Aug 13, 2020
Complaint marked as Resolved
Now I'm tired to know what the actually deductions and how to raise request who can help me like many problem with no solutions
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