[Resolved] HDFC Bank — 3rd party transaction

Sourav Deysarkar

Address:

Ranga Reddy, Andhra Pradesh, 500084

I've been charged 177 inr four times (Total 708 inr) due to some 3rd party transaction cash. This is the first time i've noticed anything like this and seems to be completely fraudulent since this is not something that i've approved of. Also, 708 inr is no small amount. Hence, would request the bank officials to look into this and get the refund credited asap.

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Feb 15, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 15, 2020

HDFC Bank Customer Care's response Dear Customer,

HDFC Bank offers the customer, convenience of anywhere banking in any of our branches along with the extensive ATM network. However to deter indiscriminate deposits and to offer the service in a controlled manner, third party cash transactions are permitted at a nominal charge. Levy of this service charge, as with all other service charges levied by the Bank, is at the sole discretion of the Bank.

Third-Party cash transactions (deposits and withdrawals), at any branch through teller counters, would be accepted in Savings accounts up-to a limit of Rs. 25, 000 per transaction per day. This service would be offered at a nominal charge of Rs.150 per transaction, plus applicable taxes irrespective of the amount deposited/withdrawn.

Please feel free to write to us using below URL further assistance

https://bit.ly/2tXWVcu

Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Zubin
HDFC Bank Custome Assistance

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[protected].

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