HDFC Bank Complaints & Reviews

Dear Mr.Garg,

We have taken note of your comments expressed with regard to card cancellation and you may look forward to receive a response to your e-mail id by today ( 07/01/2016). We request you to bear with us in the interim. Please feel free to write to us at: [protected]@hdfcbank.com and we shall assist you. The reference number for this interaction is [protected].

-Bejoy
HDFC Bank Customer Assistance

Dear Customer,

Request you to email us at [protected]@hdfcbank.com along with your card details, query details and contact details. Kindly mention Ref ID-TTU[protected] in the subject line. Will revert to you on priority.

-Bejoy
HDFC Bank Customer Assistance

Dear Bejoy,

Mail sent to mentioned mail id with required details.

Regards
Gokul

Dear Bejoy,

Status of my complaint please.

Gokul

1st of all HDFC credit card person Mr.Sarvana only informed me about the offer, but obviously their are not accepting their fault,

2ndly HDFC employee has given me miscommunication and now they back stab me ( name mentioned above), i do understand that HDFC will not accept this mistake also,


And Lastly, IF HDFC ( a so called best bank ) has still courage to say that they do treat their customer with Assuring you of our best services at all times. then HDFC has to shameful for what ever they have done with me the Trauma, the mental pressure, their rudeness and all the harassment's i have got from HDFC is not forgettable..

Hdfc bank mails always mention this sentence "Assuring you of our best service at all times" but we most need fair service 1st.

Regards
Gokul

Dear Customer,

We request you to mail us at [protected]@hdfcbank.com for further assistance.

-Bejoy
HDFC Bank Customer Assistance

Dear Customer,

Request you to email us at [protected]@hdfcbank.com along with your account details, payment details and contact details. Kindly mention Ref ID-TTU[protected] in the subject line. Will revert to you on priority.

-Bejoy
HDFC Bank Customer Assistance

Dear Customer,

Request you to write to [protected]@hdfcergo.com who will ensure that your query concerning your insurance is resolved at the earliest.Alternatively, you may contact the customer care of HDFC Ergo at the below mentioned customer care numbers:Toll-free:[protected] from any Mobile and Landline)OR[protected]from any MTNL and BSNL Lines)


-Bejoy
HDFC Bank Customer Assistance

Dear Debosree,

Thank you for sharing the required details.
We will look into the matter and get back to you shortly.

For any queries please feel free to call our Toll-Free:

[protected]from any Landline & Mobile)
[protected]from MTNL or BSNL Phone)


Regards,

HDFC ERGO General Insurance

Policy Documents

I havent received my policy documents since 6 months. Agents have stopped responding now. Its such a pathetic and hopeless service provided by HDFC.

We apply loan for 4 year but they issue it for 5 year without cosulting with us our interest rate is increase for a huge amount

I applied a personal loan in HDFC on 18th Dec, its approved on 24th Dec, today is 5th Jan, still my loan amt I not credited to my account. My salary a/c is in Hdfc, very worst service. 100 times I called, they are saying it will take time.

One more personal loan also active in HDFC, very worst service by Indra nagar branch Bangalore.

Dear Customer,

Request you to email us at [protected]@hdfcbank.com along with your loan details, interest details and contact details. Kindly mention Ref ID-TTU[protected] in the subject line. Will revert to you on priority.

-Bejoy
HDFC Bank Customer Assistance

Dear Customer,

We wish to confirm that the International transactions are converted into Indian Rupees using the exchange rate established by the VISA / Master International for such transaction on the date when the charges are processed by the member bank, plus any applicable conversion charges. These rates are determined by VISA / Master for such interbank/inter country settlement and the same would apply in addition to the bank markup rates for transactions on the credit card for international transactions. The Cross currency Markup' @ 3 .5% on the transaction amount is currently charged for international transactions and the same has been mentioned on the schedule of charges' in the card statement.

As part of a regulatory compliance, the markup charges similar to all other Fees & Charges will also be levied with Service Tax and Cess @ 14.5% (revised s.tax with effect from 01/06/2015).

Incase if there are multiple foreign currency transactions posted during the month, then markup amounts across the multiple transactions would be cumulated and Service Tax will be applied @ 14% (revised s.tax with effect from 01/06/2015).

We also take this opportunity to clarify that in the case of transactions in other foreign currencies, the transactions are converted to a globally accepted currency value (USD) and then to Indian rupees, which may result in a net difference in the charge amount, when compared to the rate arrived at using regular RBI rate.

Please feel free to write to us at [protected]@hdfcbank.com for any further clarification or assistance in this regard.

-Bejoy
HDFC Bank Customer Assistance

I encountered the same issue as well recently in all my foreign transactions using my debit card. I understand the currency markup fee but not the PUR ADJ DT. When I called HDFC Customer Service, multiple phone bank reps didn't have a clue nor have they come across the fee before. Their solution was for me to contact the individual merchant where the POS took place. That seems very unreasonable and a cumbersome process for me as I have used my cards at many merchant stores. There has to be a better explanation and a way to resolve this issue. Please shed some light on this and also how these recurring charges can be reversed.

Thanks.

Dear Customer,

We would like to inform you that there are outstanding charges [AMB, Insta alert etc...] on your account to be recovered.

Hence we request you to maintain a sufficient balance in your savings account or transfer the same so that the charges can be recovered.

For further assistance on your outstanding charges we request you to visit your account branch. If you do not with to continue with the said account, please visit your home branch or any nearest branch and submit request for closure of the account. Kindly visit the following URL to access information for the complete address details of our Branches:

http://www.hdfcbank.com/personal/find-your-nearest/find-nearest-branch

The above URL gives you access to the various contact points to get in touch with us through the Customer Center.

-Bejoy
HDFC Bank Customer Assistance.

Hi Team,
We tried to draw Rs.4000 on 29/12/2015 using IOB-ATM Card (Acc:[protected]) from HDFC ATM-Rathinapuri.The HDFC ATM showed 'Insufficient Balance' but Rs.4025/- was debited from IOB Acc[protected].
I raised this concern with IOB-Rathinapuri Branch and they said it will take 30 days for HDFC Bank to refund.
Since I am running out of money, I have approached HDFC Bank Ganapathy Branch.They said that the failed transactions will be credited to the account on the same day.Please help to get my money at the earliest possible.

HDFC Bank — HDFC ATM Displayed 'Balance Insufficient' but amount debited from IOB Account & not refunded

Hi Team, We tried to draw Rs.4000 on 29/12/2015 using IOB-ATM Card (Acc:[protected]) from HDFC ATM-Rathinapuri.The HDFC ATM showed 'Insufficient Balance' but Rs.4025/- was debited from IOB Acc[protected]. I raised this concern with IOB-Rathinapuri Branch and they said it will take 30 days for HDFC Bank to refund. Since I am running out of money, I have approached HDFC Bank Ganapathy Branch.They said that the failed transactions will be credited to the account on the same day.Please help to get my money at the earliest possible.

Dear Customer,

With reference to your complaint regarding a debit placed on your IOB savings account in spite of non dispensation of cash from an HDFC Bank ATM. Please follow the below process for claiming the funds:

1. Submit a complaint /dispute letter with the issuing bank [ i.e IOB branch where you hold the savings bank account.

2. The issuing Bank will then raise a charge back dispute / query on us (HDFC BANK) seeking the disputed transaction status.

3. If the transaction stands invalid as per your claim, the funds will be returned to the issuing bank, which would be credited to your account by your respective bank.

Assuring you of our best services always.

-Bejoy
HDFC Bank Customer Assistance.

Dear Customer,

Since your query pertains to HDFC Mutual Funds we request you to write to [protected]@hdfcfund.com which is a specialized cell to address your Mutual fund related queries.

-Bejoy
HDFC Bank Customer Assistance

Dear Customer,

Request you to email us at [protected]@hdfcbank.com along with your account details, charges details, contact details and your concerns. Kindly mention Ref ID- TTU[protected] in the subject line. Will revert to you on priority. -

Bejoy
HDFC Bank Customer Assistance

Dear HDFC Bank Customer Assisatnce,

Even after writing as per your suggestion, no action have been taken, instead you bank have deducted the disputed amount from my saving bank account, as the payment was auto mode,

However, I am requesting again to look after it, the amount is so big for me.

Thanking you.

Arupananda Sil

Sir it is not resolved but status is showing resolved.

Dear Customer,

Regret the inconvenience caused. Your money would be automatically refunded to the HDFC Bank Credit Card within 15 days. Please email us on [protected]@payzapp.in for any other queries or suggestions.

Anay
HDFC Bank customer assistance.

Dear team
It is already 25 days passed.Said amount is showing in my outstanding balance and last date of credit cards bill is[protected].
Hdfc bank smart buy offer customer care team is not responding regarding refund.

The following transactions are made with out my knowledge.

Transaction Date Merchant Name Transaction Amt. Disputed Amt.
14.12.15 DRE*DERMSTORE.COM 800-2133 6266.84
15.12.15 ARIVA SKIN CARE 800-932 5259.1
15.12.15 OX FAM- ON -LINE DONATION 800-932- 5259.1
15.12.15 DRE*DERMSTORE.COM 800-7769 335.62
15.12.15 DRE*DERMSTORE.COM 800-2133 6033.02
15.12.15 DRE*DERMSTORE.COM 800-2133 5602.09
15.12.15 DRE*DERMSTORE.COM 800-2133 5999.46
15.12.15 DRE*DERMSTORE.COM 800-2133 4349.58
15.12.15 DRE*DERMSTORE.COM 800-2133 3814.82
15.12.15 DRE*DERMSTORE.COM 800-2133 5489.91
16.12.15 DRE*DERMSTORE.COM 800-2133 3814.82
16.12.15 DRE*DERMSTORE.COM 800-2133 5489.91
17.12.15 DRE*DERMSTORE.COM[protected] 4475.11
17.12.15 DRE*DERMSTORE.COM[protected] 4360.44
17.12.15 DRE*DERMSTORE.COM[protected] 5068.51
17.12.15 DRE*DERMSTORE.COM[protected] 3533.69
17.12.15 BBX*BIRCHBOX INC[protected] 5753.91
17.12.15 SKINMEDIX [protected] 6600.66
17.12.15 L OCCITANE LWEBMO[protected] 4475.11
18.12.15 SERVICE TAX - MARKUP FEE 21.36
18.12.15 SWACHH BHARATH CESS - MARKUP FEE 0.76
18.12.15 FCY CONVERSION MARKUP FEE 177.4
18.12.15 SERVICE TAX - MARKUP FEE 24.83
18.12.15 SWACHH BHARATH CESS - MARKUP FEE 0.88
18.12.15 FCY CONVERSION MARKUP FEE 123.68
18.12.15 SERVICE TAX - MARKUP FEE 17.31
18.12.15 SWACHH BHARATH CESS - MARKUP FEE 0.61
18.12.15 FCY CONVERSION MARKUP FEE 201.39
18.12.15 SERVICE TAX - MARKUP FEE 28.19
18.12.15 DRE*DERMSTORE.COM[protected] 5325.86
18.12.15 DRE*DERMSTORE.COM[protected] 5099.02
18.12.15 DRE*DERMSTORE.COM[protected] 5603.93
18.12.15 DRE*DERMSTORE.COM[protected] 4202.95
19.12.15 SERVICE TAX - MARKUP FEE 26.09
19.12.15 WACHH BHARATH CESS - MARKUP FEE 0.93
19.12.15 FCY CONVERSION MARKUP FEE 186.41
19.12.15 SWACHH BHARATH CESS - MARKUP FEE 0.89
19.12.15 SERVICE TAX - MARKUP FEE 24.98
19.12.15 FCY CONVERSION MARKUP FEE 178.47
19.12.15 SWACHH BHARATH CESS - MARKUP FEE 0.98
19.12.15 SERVICE TAX - MARKUP FEE 27.45
19.12.15 FCY CONVERSION MARKUP FEE 196.14
19.12.15 SWACHH BHARATH CESS - MARKUP FEE 0.73
19.12.15 SERVICE TAX - MARKUP FEE 20.59
19.12.15 FCY CONVERSION MARKUP FEE 147.1
Total 113620.63

Dear Customer,

You can write to us at [protected]@hdfcbank.com along with account/card details, transaction details, contact details and your issue details. Kindly mention Ref ID- TTU[protected] in the subject line. We will take it up on priority.

-Anay
HDFC Bank Customer Assistance