HDFC Bank Complaints & Reviews

Website: Consumer Complaints

Hi hdfc bank team,

I have pre closed my previous loan in the october 2017. At time of closing the loan 1 emi return charges are debited from account. Now as on 21/11/2017 these charges are again debited from my account after closing the loan.

Please clarify why below amounts debited from my account my knowledge.

21/11/[protected] emi rtn charges - september[protected] were debited whereas these charges were debited at the time of pre closing the previous loan.
05/10/2017 third party cash transaction -172.57
10/10/2017 depository charges -53.10

Regards
Raghutej
[protected]

Jan 16, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your Loan account no, charges detail and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance

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I got 4 messages simultaneously that my hdfc credit card got debited from itunes store for rs. 7900. I have not registered my card on itunes so how can this happen. I did blocked my card immediately. And please refund my amount as i have not done any purchase from itunes store and it is not even showing any purchases in the itunes store.

Sahithi
+91-[protected]

Jan 16, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2017

HDFC Bank Customer Care's response Dear Sahithi,

I request you to share your Card number, date & time of transaction and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

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M

Mageswaran Chandrasekar

from Chennai, Tamil Nadu

Feb 12, 2018

Hdfc ask to complaint about fraudulent transaction, but hdfc bank itself has looting some 800 rs and 700rs without sending any messages to customers registered mobile number, where we need to raise complaints against hdfc bank

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I was getting the card in month of june but right now there is no response from bank related smart emi option i already talk with customer care but they told i raised your complaint bank will update you but there is no update from bank and they take to many charges if not pay hole amt

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HDFC Bank customer support has been notified about the posted complaint.

Dec 16, 2017

Updated by kapilrock pls resolve as soon possible

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Address: 60126

My name is andamma jacob. Policy number 16206520. I have been paying 99, 999.00 for the past 4 years. When i came into the hdfc life office with my next payment of 99, 999.00. I i was informed that after paying 4lakhs these past 4 years my fund value is 228, 802.91 therefore i did not pay my next premium which is 99, 999.00 this is when i came to know that i have a mortality rate of 5000 being deducted every month. I have done a medical check prior to opening the fund. However i was never notified by the agent that i was going to loose 5000 each month and that due to my age my fund will not grow. I am really upset. I hope that there is someone of higher authority that can resolve this issue for me. Thank you. Andamma jacob.

Jan 18, 2018

Complaint marked as Resolved

HDFC Life customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2017

HDFC Life Customer Care's response Hi, kindly write your issues to us at [protected]@hdfclife.com from the registered Id to have a look into it. Alternatively, if you wish, the complaint letter duly signed by you can also be submitted to any of the nearby HDFC Life branches in your location. The details of your concern would be looked into by us and accordingly, the response shall be sent to you ASAP.

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G

gauravkhurana89

from Noida, Uttar Pradesh

Dec 18, 2017

Hi Team,

I have purchased a policy online for which i have not received any policy number in one month. I have been mailing to [protected]@hdfclife.in many times but no response. In response they send give us some time. Please resolve this asap.

Mobile number is [protected]
Email ID :- sourav.[protected]@gmail.com

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Address: Chennai, Tamil Nadu, 600096

Hi i'm stephen. I have applied hdfc credit card 3 weeks before. I got verified by telephone next week and also received a text message saying that "we acknowledge your hdfcbank creditcard appln cc34433847 check status on www.hdfcbank.com/personal/credit_card/cc_track post 4 days under ref [protected]s1", but today i went to their site and check the application status, it shown as my application was disapproved.

There they are provided a link, i click that link it downloaded a pdf file which says my address verification was unsuccessful. But their representative was came to my home and verified the address. I don't have any other credit cards. I don't know what is the issue with my address. Please help to rectify the problem. How can move the next process. My contact number [protected].

HDFC Bank customer support has been notified about the posted complaint.

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Address: 560085

I submitted my all documents on last week friday & my down payment also paid on friday only, they told me ur loan as approved u will definitely get ur vehicle delivery on thursday, from this week monday i'm calling again n again for that loan executive they are nt lifting my calls. I should get quick response for this msg, loan branch is old airport road hdfc bank banglore

Jan 23, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Dec 16, 2017

Updated by THARUN NAIDU Plz check it this msg solve fast

Verified Support

Dec 17, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your Loan Application number, complete issue and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

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Address: Chandigarh, Punjab, 160019

Website: Sector 19 Branch Chandigarh

Bank highlight the fact that only one person should enter the atm due to privacy concern. On the 16/12/2017, while i was withdrawing money from sector 19 chandigarh hdfc branch, the bank employee came in pushed me and went inside her office. When i complained they shut the door on my face and said do anything. I am a loyal customer of the bank and this is how they treat the customers.
When the government is highlighting the fact that we should be careful about our transactions, this is how the bank is behaving with us.
This happened on 16/12/2017, 9:10 am in the morning.

Jan 24, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your contact details, branch details and complete concern to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

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Hi,
I was applied for hdfc bank credit card in 28/11/2017. Now 18 days finished, i checked application status in hdfc bank website still its show in process.in applying time they say its pre approved process, but now no respond from there sides. What can i do, please help me
Application reference number
[protected]s6
Status
In process
Thank you...

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Jan 12, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2017

HDFC Bank Customer Care's response Dear Mr. Mathew,

We take this opportunity to inform you that your application vides reference number [protected]S6 is being put through the review process. As you are aware that the verification process forms an important leg and hence, we wish to assure you that your application is reviewed as per the laid down parameters of the Bank. We would revert to you upon completion of processing of the card application and you may look forward to receiving an intimation in this regard shortly. You may also track your credit card application status on our Bank's website: www.hdfcbank.com under the below link, after 8-10 working days time. Personal Products - Cards- Credit Cards - Track your Credit Card. We seek your patience in the in the interim.

-Manoj
HDFC Bank Customer Assistance

Dec 22, 2017

Updated by rantech143 Hi,
Thank you for your reply,
what is the current status on my application?
Thank you...

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Address: 570009

I am complaining about customer care that were not cooperative and take to much time to attend the call and also i lost too much amount for call connecting.
I want refund that amount check my call history in ur record. Unexpectedly debited finance charges of rs. 1300 something that is also mis guide from your customer care. I want my money back immediately.
Regards,
Madhu. Ks
[protected]
[protected]@gmail.com

Jan 18, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Dec 15, 2017

Updated by Madhu Ks HDFC Bank — regarding finance charges cust id 23521041, credit card no. [protected]

1 Review
Ma Madhu Ks on Dec 15, 2017
Mark as Resolved

I am complaining about customer care that were not cooperative and take to much time to Attend the call and also i lost too much amount for call connecting.
I want refund that Amount check my call history in ur record. Unexpectedly debited finance charges of rs. 1300 something that is Also mis guide from your customer care. I want my money back immediately.
Regards,
Madhu.KS
[protected]
[protected]@gmail.com

Verified Support

Dec 18, 2017

HDFC Bank Customer Care's response Hi Madhu,

we wish to inform you that in the event of non receipt of payment, delayed payment or payment less than the total minimum amount due the applicable late payment charges/finance charges would be levied to the card account. You will appreciate that the bank charges levied is legitimate and in accordance with the Schedule of Charges shared along with the Most Important Terms & Conditions as well as on the reverse of the credit card statement. However, owing to your relationship with the bank we have reversed finance charge of Rs 1348.12 levied in your card account. We wish to inform that the corresponding GST remains payable. On successful reversal the reversed transaction shall reflect in the next billing statement.

-Manoj
HDFC Bank Customer Assistance

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Address: 641004

I made up a transaction fo rs 100, through your merchant banking services on 15-12-17 at around 6 pm. However the transaction displayed as failed an amout of rs rs.6, 470 was deducted from my sbi bank acct. With transaction ref. No [protected]igacnxxyo9 (This was done from my internet banking service)... I want my back as soon as possible.. Otherwise i ll complaint to the police station they will take action to payu payments private lim... My acc no;-[protected]
From this 2 number's that fraud called me and cheated me 1. [protected] 2. [protected] pls don't leave them full fraud...

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Address: Gurgaon, Haryana, 122001

I am an ex-employee of hdfc bank. I was working in gurgaon cpu as a deputy manager under the supervision of mr. Ashish kanodia (A11450). I put my papers on 26th july'17 and as per the policy, i had to serve the notice period of 90 days i. E till 24th oct'17. But due to some personal/family reasons i requested mr. Ashish kanodia to waive off the notice period with 18 days. So he agreed and he sent the intimation to hr for my official last day i. E 6th oct'17.

I had received the salary in aug'17 but not in sep'17. So next day, i contacted exit team to know the reason. I guess i talked to deepika from the exit team (However i am not so sure about the name of the person) and she told me that as my notice period has been reduced from 90 to 72 days, so i will be receiving salary for 2 months + lta in f & f only.

Then i asked one more question about my f & f amount, that as per my knowledge if waiver has been given in the notice period, then leaves will be adjusted and i will receive the salary of complete month. Then she said "yes mam, you will be receiving complete salary of 2 months + lta in f & f"

But on my last working day (6th oct'17), i received 38745/- in my account. I couldn't understand the reason of the same as she had told me that you will receive every penny in f & f only. And today (24th oct;17), i received 24633/- as f & f.

I would request you to please re-check the calculation done at your end, as i should have received approximately 92780/- (38745*2=77490 (Salary of two months) + 15290 (Lta) = 92780/-).

This is really not at all acceptable. I received only 63378/- as my f & f. I am in loss of 29402/-

When i left, there were approximately 25+ leaves which i had in my account. So as per the policies, if leaves are there and had been adjusted, no deduction should have been there from my f & f. And i had confirmed the same from the exit team as well.

So i request you to check it carefully and do revert asap on this.

Jan 15, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2017

HDFC Bank Customer Care's response Dear Customer,

Please share your employee code, supervisor's name, office location & contact on exit.[protected]@HDFCBank.com. We'll get back!

-Anay
HDFC Bank Customer Assistance

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Address: 500076

I got my new diners club credit card on 23rd november. On 12th december iigot message stating 900 rs got debited from account for "hegic-crdt shld & fl cvr". I did not request for this coverage. Please remove this and credit back my money.

And also there is another transaction called emi processing fee 100 rs which i did not request for any any emi. Please get this resolved asap.

Jan 16, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2017

HDFC Bank Customer Care's response Hi Vijay,

We wish to inform you that, credit shield policy was processed basis your consent and in the event, you wish to cancel the said policy, we request you to write to us from your registered email id to [protected]@hdfcbank.com and we shall assist you.

-Manoj
HDFC Bank Customer Assistance

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I am the owner of a shop and one of my customers card was wrongly debited. My pos swipe machine is of hdfc bank. The transaction amount was around 1400 but mistakenly ₹1, 40, 000 was cut from the account. The customers account is inicici bank. I had void the sales within 3 hours and bow it had been 12 days after the settlement and till now the customer did not receive the refund. Please look into the matter....

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8 Comments

Address: New Delhi, Delhi, 110059

I was calling about 50 time on credit card department number no one ready to talk or pick the call.[protected].
And the branch person told pls talk to credit card department and i had a problem on my credit card settlement in every settlement the increase my due.
So how we understand that whats you costumer support and your services.
Worst services so see.
I tell you in brief i have to card 1 is jet card and second is diners card
I purchase or cr some amount by my first card and the credit card department send me msg pay the amount on my second card i pay because i am using credit card first time.
After some time i received a call that use credit amount is pending i told them that i am all ready pay the full amount what is outstanding.
They sad that you done wrong card payment i told them that i got a my from your side that to the amount on my second card only.
They sad that please contact to bank after that i go to bank and said all thing i brief and show the msg the revers the amount on my account.
In that time my first card payment is due and they charged the late fee on my second settlement.
They i call to customer care for this and they have no reply they always try t pass the call no one can ready to work on that to resolve this problem.
This is continuously this is going on they make late payment.
I am all ready pay the 2000 rs extra from what i credit for that.
And i am going to there rajouri garden credit card head office there are no ready to talk and they to told me to go at vikas puri branch.
So worst service i see
I am ready to my that amount what is happen by my mistake.
Its totally mistake form credit card department because they send my msg for payment on wrong card its no my mistake
They all are money make only

HDFC Bank customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi, 110035

Website: [email protected]

Sir,
A complaint has been received vide no. Lc 1634 dated 13/12/17 at ps keshav puram from mr. Jaswant singh senior citizen resi. Of 425/3 ram pura new delhi regarding cheating and fraud which attracts panel section o[censored]/s ipc 420/468/471/419/120-b ipc. It is therefore requested to provide following information same as needed for the propose of inquiry of the above complaint :-
1. Please provide the name of policy holder no. 17579480.
2. Name of the agent who has booked this above policy.
3. Whether the policy is functional.
4. Please provide the accounts details (Money received in the account).

Note :- please the keep the matter secret and treat it as urgent.

Thanks & regards
Sho/keshav puram
Delhi.
[protected]
Mail id [protected]@nic.in

Jan 18, 2018

Complaint marked as Resolved

HDFC Life customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2017

HDFC Life Customer Care's response Hi, as all these details are confidential, kindly inform the customer to submit the letter duly signed to any of the nearby HDFC Life branches. All the requested information shall be provided accordingly by us.

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S

SHO Keshav Puram, Delhi

from Gurgaon, Haryana

Dec 20, 2017

The information is needed by the Police of PS Keshav Puram. The inquiry is being conducted on complaint of customer only. it therefore requested to supply the information as desired for the purpose of inquiry of a complaint related to cheating/Forgery. For any query please contact [protected] PS Keshav Puram, Delhi. The early reply is needed to save the innocent costumers from cheaters.

Reply

HDFC Life Customer Care's response, Dec 26, 2017

Hi, please note that the policy no. mentioned above is lapsed due to non receipt of the premium amount by us.

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Address: 711101

Website: In phone banking and net banking

I was a purchase last 8 month it is a near about a 30000 thousand including rate of interest is a near about 40000. Then i call a phone banking number. I request her for a convert a fourth thousand in a twelve month emi option. She said no no emi offer not a your card. Then i say ma'am i can't pay one time payment is 40000. You can help a convert a emi plz ma'am. And she said no no why you are buying this amount. And trop phone disconnected line. Please request consumer complaints to help me.in covert a emi option. Ather wish my civil score a down.

Jan 16, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Dec 15, 2017

mohammadmhjahid's response sir mera 02/12/2017 galti se wrong credid card me pement chala gaya kiska thirtparty form fillup karke hdfc ko chainai send kardiya to pls mera 5168.97 mujhe retur kardo

Verified Support

Dec 16, 2017

HDFC Bank Customer Care's response Dear Customer,

We note that you have sought clarification with regard to your credit card account. In this regard, we request you to provide the Last four digit of your credit card, registered mobile number, and e-mail id, to enable us to do the needful.

-Manoj
HDFC Bank Customer Assistance

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M

mohammadmhjahid

from Pune, Maharashtra

Dec 15, 2017

Dear sir
please return my pement 5168.97
date 02/12/2017 my registerd mob number [protected]

hdfc bank not a convert purchase in last 8 month - Comment #2949063 - Image #0

Reply

mohammadmhjahid's reply, Dec 19, 2017

manoj sir mob num 7588884666
email id [email protected] credit card last 4digt 8945 sir pls refund

mohammadmhjahid's reply, Dec 28, 2017

manoj sir pls reply

C

Cyber City Internet Cafe

from Noida, Uttar Pradesh

Dec 15, 2017

Why i have been charged in below txn without my notice. Could you please let me know at the earliest.

1. Dc intl pos txn markup+st[protected] charged 5.29.
2. Dc intl pos txn markup+st[protected] charged 159.83.
3. Dc intl pos txn markup+st[protected] charged 66.73.

TELL ME WHAT IS THESE CHARGES

hdfc bank not a convert purchase in last 8 month - Comment #2949086 - Image #0

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Address: Bangalore, Karnataka

Hi sir, this is thouhed beigh hdfc bank credit card number: 489377xxxxxx6944 (Aan #[protected] . I applied for credit card in the month of feb, before receiving card i requested to cancel my credit card as i had lost my job. From last 3 mnths i am getting legal notice from sa assocition that i hav due of rs 6350. And told to meet mr. Vishal and moushumi mukherjee according to that i hav meet them n discussd. They assured me that they ill solve my issuse. But they dint. Again im getting same legal notices. I dont know wat to do. Please help me.

Priorityredressal. [protected]@hdfcbank.com... Grievance. [protected]@hdfcbank.com... Emailreplylegal. [protected]@hdfcbank.com... [protected]@hdfcbank.com... Customerservices. [protected]@hdfcbank.com... I have written mails to all this mail ids. But still i dint get any response

Jan 15, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2017

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed and you may look forward to receiving a response to your e-mail id within 3 working days. We request you to bear with us in the interim. The reference number for this interaction is [protected]

Anay,
HDFC Customer Service Assistance.

Dec 16, 2017

Updated by thouhed beigh hi team,
this is with regards to credit card no 6944.
i got legal notice from SA associates stating that they will file a case in court if i do not pay till 20th dec 2017. therefore please solve my issue as soon as your convinence.
thank you

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I have been deducted rs. 708 on 11th dec 2017 as amb charges without pre-informing me of any such charge deduction. Since mine was a salary account and hence i should have been informed of any such deduction because of converting it automatically to saving a/c and not informing me of the same, i am liable for the refund of my amount.
I also need to get in touch with my account manager for further clarifications for the future, that would help me decide whether to continue with hdfc or close my account.

Jan 18, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2017

HDFC Bank Customer Care's response Dear Customer,

We understand that our branch manager Mr. Ibrahim has assisted you during your visit to our branch. For any pending issue, you may contact our branch official Ms. Reddy Puli on [protected].

Anay,
HDFC Customer Service Assistance.

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I was in kolkata cr avenue branch of hdfc and i came for submitting a challan and depositing cash for my admission in a particular institution... I waited for about an hour or more in the que and when y number came there was link failure... As there was only one cashier... And when i complained about the same to the manager she misbehaved without taking my griviences and walked of... This is the kind of services we are seeking from a private bank and the manager of a reputed bank... Pissed of... I am seriously going to take it forward...

Jan 15, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account/customer Id, branch details and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance

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Address: Bangalore, Karnataka, 560072

Website: www.hdfcbank.com/htdocs/common/fastag/pay-toll-online.html

Dear team,
I had applied for the fastag from hdfc online on dec 11th 2017. I got acknowledgment saying your fastag is activated and issues with customer id and wallet id. I received message for the same. But i have not received fastag itself. I tried to reach toll free number[protected] but no response its not working also. I tried to follow with my relationship manager but she is also not responding. Its going into virtual rm.

My account has already been deducted with the fees and other charges.

It is hard to believe that such a reputed bank having such a lousy service. Their numbers don't work. And they are also not worried about the updating the status of the application.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Dec 15, 2017

Verified Support

Dear Customer,

Please email your query to hdfc.[protected]@sahaj.co.in or reach Fastag team directly at [protected] & [protected] for best assistance.

-Manoj
HDFC Bank Customer Assistance

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B

Bratin Dutta

from Kolkata, West Bengal

Dec 21, 2017

Same here. I have no clue about my application status. Yet my money has been debited and no further communication from the team. Never expected this from such a reputed bank. And the most surprising part is, none of the RMs seem to know that any such product exists.

I have already dropped a mail to the above mentioned ID, let's see how long they take to revert.

-A Very Disappointed Customer

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A

Adhishwar

from Chennai, Tamil Nadu

Dec 23, 2017

I am facing the same problem. I called a million times on the toll free number to get through once and I was given a landline number to speak to regarding courier.
The person who answered the call said he has no information about my fastag.

It is highly disappointing.

Reply

J

jvjoshua

from Bengaluru, Karnataka

Dec 28, 2017

I have received my Fastag from HDFC and today at Hoskote Toll i was not able to use the Fastag as it showed my Fastag as Blocked ID. I had to again pay in cash.
Please help what to do.

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P

Prushotham Arumugham

from Bengaluru, Karnataka

Jan 2, 2018

same for me it is really pathetic it is not detecting and moreover, no point in calling the call center. Now i am really frustrated that why did i select HDFC fast tag.

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R

Rohithappu

from Kunnamkulam, Kerala

Mar 5, 2018

I have booked hdfc fastag on 10-Feb-2018.I haven't received fastag.Very bad response from such a reputed bank.I have logged complaint also, no response from them.

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K

Karthik Dasari

from Delhi, Delhi

Mar 19, 2018

I have also got same problem. I dint receive my FAStag which i was applied and recieved reference number on 5th march 2018. I have tried calling toll free number but the number is not connecting at all. please help me.

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V

Vijay_g

Apr 14, 2018

I have the same problem. Unable to recharge.
I have also tried calling toll free number million times but the number is not connecting at all. please help me.

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S

Shaik Ashiq Ahmed

from Bengaluru, Karnataka

Apr 8, 2019

I also have the same problem, some how they double debit my money and no one responds to the query. I am very disappointed with HDFC. I would never suggest the fast tag to any one in this world. I do not know the escalation route or else I would have dragged them to consumer court. Super lousy service, with this kind of service they expect us to stick to their service.

Reply

R

Renjith Parrakkott

from Mumbai, Maharashtra

Oct 17, 2019

I am so impressed with the HDFC Fastag.
I would strongly recommend this unique customer experience from HDFC bank whoever is in search of getting a Fasttag :)

I went through two iterations to get the Fastag and and the outstanding service from HDFC bank goes as below.

Iteration-1
[protected]---
1. I applied online in 2018.
2. I got an application acknowledge email saying I will get the fast tag in two weeks.
3. Nothing happened, I called back on customer support (many times).
4. I was asked to send email to a given email address with the application acknowledgement, that also done.
5. Many follow-up emails on above email was also done, but no response.
6. Nothing happened, I called back on customer support (many times).
7. Later I was asked to put IRS100/- to a HDFC bank account to re-issue the Fastag and share the screen-shot of the transaction by email, that also done.
8. Nothing happened, I called back on customer support (many times).
9. I was told, I need to send an email to cancel the application, submit a new online application and the reimbursement will be done for the payments I have made.
10. Nothing happened, I called back on customer support (many times).
11. Still the story goes on. Neither I have received the Fastag nor the reimbursement till date.

So many calls, so many emails, so much time and effort. Outstanding experience. I would strongly recommend this anyone is looking for a similar great customer experiences.

Iteration-2
[protected]---
1. As mentioned above, I send an email to cancel the first online application and then applied online for the new one.
2. I didn't receive any confirmation email of the second online application.
3. I called back on customer support (many times).
4. Now I am in a unique and interesting situation that since my earlier application is not cancelled, the second application can't be processed.
5. I called back on customer support (many times) and I was told I have to send an email to cancel my first application, get a confirmation and then the second application will be processed. Wait for few days.
6. Sent email. Nothing happened I called back on customer support (many times).
7. I was told that now the SECOND application has to be cancelled, send an email for that and the first one will be re-processed.
8. I sent an email just now and waiting for the next level of impeccable customer experience HDFC has to offer. :)
9. I will keep this thread updated with the next level of twist and turns of this unique customer experience.

If any one is interested in any of the evidences of above mentioned, I have it handy. I have lost time, effort and money. Planning to file a consumer court case and start the legal process.

HDFC Bank Complaints & Reviews

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HDFC Bank reviews & complaints page 1059

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