HDFC Bank Complaints & Reviews

Hi team,

I have done the recharge of rs. 5300/- on 16th november, 2017 using payzapp application mvisa for my tatasky dth recharge.

The payment is already released from payzapp side but not received on tatasky side yet and my subscription got deactivated for a while because of this.

I tried to reach out to both the parties (Payzapp and tatasky) several times but yet not received the satisfactory resolution from any. We have the successful transaction id and rrn # from payzapp with which we tried to solve the issue but yet not succeed. Both are blaming on one another and i am as a customer got stuck in between with my money already spent and not getting any services so far.

Tatasky nodal team had already submitted the written note that the payment has not been reflected on their side and is with payzapp only.

Payzapp team is asking for more 45 days to just get my re-payment of rs. 5300 to my payzapp account.

Below are the transaction details for your reference:

Date: 16/11/2017

Tatasky id: [protected]

Transaction id: 19847400

Amount: rs. 5300/-

Payzapp card #: [protected]

Rmn:[protected]

Rrn #:[protected]

Approval id: 462307

Can you both please get me the correct resolution at earliest or i will have the only option to go to customer forum and get my case filed.

I received statement from hdfc bank that rs-1399/- deducted from my credit card to one assist plan on 16/12/17. Without my permission. I also got a mail and a post from one assist team. I don't even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they are not cancelling the servicing.

Please deactivate and refund my money asap.
Date of incident : 16/12/2017
Hdfc credit card no. Xx2160
Account no: [protected]
Phone:[[protected]]

I am a new account holder and have only deposited my savings once. I received a message saying 6018 inr has been deducted in the name of ‘inter branch transaction charges’ which is charged at 3 rupees per 50, 000.

I’m not bothered by this fee structure but by the fact that at the time of depositing my savings i was not informed of any such fees. As a customer, who engages your bank’s services, it is your legal duty to inform me of the charges involved before performing a service.

I would like to know what hdfc bank has to say about this and help me understand why i should continue depositing my savings from abroad to their bank and not another after this experience.

I have been trying to register my number on payzapp account.
I have tried it for more then 3 times but it throw-ed an error for which i mailed the customer support team. It's been more then 7 days they haven't really able to figure out that the problem is. I mailed them clearly mentioning that, "same number on same device, tried for more then 3 times". My friend send me 3k on this number using payzapp. I am trying to install it so that i can get my wallet money. His transaction was successful. Money got debited from his account. But i didn't received any money nor he got any refund back. Its really pathetic and frustrating that bank experts are behaving like typical dumb bpo people. They are not even calling me. I have mentioned that if you have trouble understanding the issue kindly call. But instead of calling they sent auto generated mails. Seriously, your service sucks.

Hai today i received an sms as below i need to know without my confirmation hos u can proceed this i need to stop processing this before i take legal action.

Pfb sms and my cus id 51396217 mob [protected] need call back

Dear customer mandate reference no: hdfc[protected] issued to sharekhan limited with value rs. 10000.00 and frequency adho is received today for processing.in case of any issue please get in touch with your branch.

My wife was transferring a sum of inr 1, 00, 000 to my savings bank account and by mistake she ended up transferring it to one of my old inactive credit card. I have been paying my bills every month for the credit card i hold for hdfc bank now they say the excess payment would be adjusted to my outstanding balance and they will not reverse the transaction. The customer care is pathetic and they hang up the phone every now and then. I am in dire need of money and need the transaction to be reversed in full as i pay my credit card bills every month (Minimum due). I am not in a position to pay off my credit card balance now, and the incorrect transfer need to be reversed in full. Please help. My name is indranil mukherjee and my contact number is [protected]

I made online payment for nielit ccc registration fee Rs 591.47 through hdfc debit card.my transaction was failed with error'Reasons', sorry!we are unable to process your transaction...what to do now??
Rs 591.47 hasbeen deducted from my account and simultaneously my registration fee is not done..please refund me that much of amount.help me

Hi i am praveen from coimbatore, i lost my hdfc credit card along with my wallet on nov 19, 2017 and it's been a month i had given my address details along with signature mismatch form actually sent them twice but still they say signature mismatch, even though i had submitted my signature mismatch form with present id proof with the same signature.

This is worst experience i ever had with a bank in my entire life.

And i don't hold a hdfc account, they don't do proper investigation simply pushing the application.

Please raise an serious action on this, it's not only to me but am seeing this issue faced by lot of other people as well.

I have been holding hdfc bank credit card superia,,, number -[protected] valid from 12/14 to 12/17, in the name of krishan kumar sood, resident of, 120 siddharth enclave, new delhi 110014., as my billing address.
I have always been getting my credit card statements and have been paying in time. (No default, whatsoever.).in november 2017 i have made a payment of rs. 105702/- on 20.11.2017 (As per my billing cycle), as demanded,. But i have not received the itemised statement,
I would make payments, as demanded again,. For december 2017, as per my billing cycle (Which normally falls due on 26th date of the month.
Ihereby request to send me the itemised statement, as usual,,,,,,.
Thanks, ([protected].). Krishan kumar sood.

Amount 29.50 is getting deducted with the description nwd dec chg (Atm withdrawal charges) even though my account was opened as salary account and was said there will be no sur charges for any no of withdrawals from atm other than hdfc. This was my first atm transaction in this month. There were no intimation regarding the policy change if any also. This is very bad and unprofessionalism as a reputed worldwide bank shouldn't be doing this.

My name is peterson pius, i hold an nre and an nro account in hdfc.
My hdfc account has been frozen for more than a month; hdfc bank claims that they want the kyc information renewed before they can unfreeze my account.
Despite submitting the required documents 5 times now, through different mechanisms,
Emailing to - [protected]@hdfcbank.com and
Hdfc website - netbanking request confirm kyc details download form scan upload.
My account is still frozen.
I spoke to the call center thrice (After waiting almost an hour on the line every time) first and the second time, they told me there is an existing rule from rbi that accounts should frozen until kyc documents are renewed, but last time i checked there has been no such rule. I informed them that i have submitted the documents anyways, the third time they told me they have not received the documents and opened a complaint case number 06427096 and ([protected]@hdfcbank.com) ref no-tw[protected] for me. However, there has been no help from them yet.

I have an ecs attached to my hdfc bank account and i have lapsed two due dates of my loan due to irresponsible service from hdfc bank. This bank has made lives of nris really difficult. I would like to get this issue resolved as soon as possible and a compensation for the loss i incurred due to them.

Hi team i am using your card from last 2 years vide your card ending number 3686 international diners club card. From last 2 months i am not able to pay amount on time due to some financial crisis but you guys messed up my life. It's only delay of 7 days one of your agent sending my warning messages. I am also attaching up here snapshot. When i called this number [protected] one of a lady picked up the call and start using abusive language and harassing me that we have full rights that whatever we can do with you and saying to one of his member picked up this guys. I was in office otherwise i will teach that lady a lesson because i also know how to handle these vulgar peoples

My concern i am a regular user of credit card is this your service when i already requested?

I have not been asking for settlement or any waive of in my account but you guys messed up my life in only two months,

I am requesting you to deeply look into this matter and take necessary action against this otherwise i will go with senior authorities in the case of mentally harassing and using abusing languages.

My details are :- anupam tiwari
Email id :- [protected]@gmail.com

Mobile no :- [protected]

My credit card :- diners international card ending no 3686

I am also going to post in social media and on twitter

I applied for hdfc credit card. All necessary documents submitted. Residential and office verfication were done. I got confirmation call, otp verification, email verification were done. While tracking it is showing in process. Mine application :[protected]s2. Kindly let me know how many days it will take for approval. What is next process. I applied on dec 2. Hdfc people responce is good.
Looking forward awaiting for your response.br...

I have made a transaction using hdfc credit card to avail an offer in flipkart which lasts today. The bank however failed to process the transaction successfully due to which i am not able to avail the offer, in addition to that customer care people are not even bothered to respond to any of my calls continously since 3 hrs. When i have no complaints customer care people calls repeatedly and disturbs me but when i am in real trouble and need their immediate assistance, they failed even to respond my call. This is how hdfc bank works. Simply playing a blame game with customers

Dear team,

I m hdfc bank customer. Some time ago i have applie credit card from hdfc bank. But my credit card has been rejected from credit card team. Rejection reasion mention that credit card cibile score less than. While my cibil score is 756.

So i request to you pls tell me why you have reject my credit card.

Regards
Vikas kumar nayak
[protected]

On 15-dec-2017, i tried to make a transaction at 'sri udupi park' for rs. 340 by using my debit and the transaction was not successful due to some technical problem and then i had to punch my debit card again. So 2nd time the transaction was successful and i got my bill for rs. 340 only.

Later i checked my hdfc account transaction details and found that i have been charged twice for the purchase for the same amount and i did not get any refund for the same.

The cheque/ reference no. For the 1st transaction is[protected]
And the 2nd transaction is[protected].

Please look into this matter and refund the overcharged amount of rs. 340 to my account.

Cust name: atul kumar
Cust id: 38959098

Around an year ago, hdfc called me
"sir we are giving you the new platinum card"
And they gave me the new debit card and asked me to destroy the older one over phone call. After almost an year, i got a message that 8000 rupees got debited from my account with old debit card. I called hdfc they said that why wouldn't i get the older card blocked. Is this my responsibility to get it blocked, i din't even consider to destroy it, but they told me that card should be destroyed but they never told me that it should be blocked as well.

How is this my mistake, i never asked for new card. Hdfc told me to destory the older one but they never asked my to get it blocked. As a regular customer how would i come to know that card should be blocked even after i torn it and threw it in dustbin.
And the question is how the hell the card can be used, it's a major bug in the functioanlity of hdfc.
I have been the customer of hdfc for last more than 6 years.
Never expected it from hdfc.

Hi
I came from canada and i was withdrawing money from amritsar loharka road hdfc branch $200 which is indian 10000rupee. This friday morning happened. There was no money in atm i showed receipt to bank manager but now my canadian bank shows i withdrawn 10000 rupee. Please solve this issue i am here three weeks more.

Regards

I am rajendra madhukar gajare using your hdfc credit card from december 2014. My credit card number is [protected] valid from 02/14 valid through 02/17.
When i had applied for the credit card i was staying at pimpri pune.
I am also working in bank and undergoing frequent transfers for which i need to change my address frequently
My above mentioned credit card expired in february 2017.
After expiry of my credit card new card was issued and it was directly dispatched via courier to my old address of pimpri pune. It was not informed to me before sending of new card i. E.in advance, after dispatch of new card i received sms and email.
There was no arrangement for delivering new card at my new address. I contacted your customer care and come to know i need to change my address by submitting kyc documents. Immediately i sent email to your hdfc card and informed you that i was unable to make any payment, enquiry and transaction since you replaced my credit card. This e mail was sent by me on february 2017 itself which you find in your record due to my transfer this mail copy is not with right now. My credit card number and login to your net banking for access of credit card was also changed.
I was unable to check statement and make any payment with number of my old credit card since i was not having details of my new credit card.
Subsequently i sent all required forms for the change of address dully signed to your bangalore address via drop box located at your hdfc thatte nagar nashik branch in february 2017. I had enclosed my pan card, banks identity card and aadhar card along with current light bill. Then i received email and sms that hdfc is unable to change my address due to difference in signature.
It is your service deficiency that for such small request of change of address i needed to write to your banglore office. I made enquiry at your hdfc branch located in gangapur road nashik 2-3 times but there was no satisfactory reply. No specific person was there in your branch to attend credit card related problems only i got information to send request to your banglore office
I was not in emergency for use or need of your credit card and being banker i was very much busy during the month of march 2017 thus i was unable to follow up with you but i am getting your sms and email regarding outstanding in the card. If any dues were outstanding in february 2017 i am agreed to that dues but i in doubt that you have applied some charges to my account and outstanding has increased as per sms and email received. I had clearly informed you through my email that there is your service deficiency and why should i bear charges for the same???

Now i was not at all interested in your credit card you have decreased my limit even if you make my limit 0 repeat zero i don't have any problem because am not using your card rather you have not delivered me new card. I had provided all my identity proof and residence proof still my problem not resolved. Even though my signature was deferent you should have contact me and on basis of cross verification and all kyc documents provided by me you as hdfc bank should have taken prudent action. But there was not action from your side and my problem is still unresolved.in this condition you have applied charges to my credit card which also have affected my cibil record
Please reverse all the charges applied after february 2017 as i was unable to access payment side due to replacement of card and arrange issue me new hdfc credit card.

I have sent this mail repeatedly in month of september 2017 and october 2017 but you have not replied positively. I have came to know that you have office for credit card located above hdfc branch thatte nagar nashik nobody informed me about his. I just came to know this in november 2017 regarding your office from my personal sources.
While offering new credit cards all of your representatives were available but not when it comes to service nobody is helping

I applied credit card going to bank member but i forgot my mobile and application number so 3months going to bank but credit card not received then there manger again applied my card application via form fill up and i received application number receipt after few days i submitted my income proof but now after 3 month there no any message no calls and hdfc bank member don't know about my credit application and now when i login my net banking and goes to card option for credit card details its says your request cannot be processed temporarily. We regret the inconvenience caused in netbanking card option cannot be opened last three months what is problem card option please help me how to see my credit card option and