HDFC Bank Complaints & Reviews

I have a complain regarding my amount (Inr 1450) is on hold.

Case-
I have a bank account in hdfc and my friend has his account in indusind bank. My friend transferred me inr 725 through indusind bank ios app on date 14 sept, 17. But when amount was deducted 3 times (725 each time) from his bank and transaction details are also showing that. I have also received the amount 3 times (725 each time). My friend informed me that extra amount is credited to you and then i transfer the inr 1450 (Extra two times credited) amount.

Indusind bank might have raised a complain and eventually my money (Inr 1450) had gone on hold by hdfc bank.

What i want is: i want my hdfc to remove hold from my money as there is no concern from my friend because i have transferred the amount to him.
If bank ask me to deduct money from my account and want to give refund to my friend, then i have no concern as i can get the amount from him manually.

Kindly do the needful.

I have opened 2 demate accounts 2 month ago with 1200 rs advance brokerage name. Till now i am hdfc dealer is not abe to map my acount. Could you please let me know how to close this accounts and how i can get refund of this account. Its waste of money. Now every day customer care officer says within 24hrs it will be done. Since now not happended. So please let me know how we can close this account. And initiate refund also

I was taken life insurance on nov 25 2017 and i was said to bank i can't able to pay the total amount (52, 250/-rs) at a time.. And bank staff said and forced me to take the insurance on credit card and that amount will be converted into emi..! Actually i don't know the process and i was believed that staff.. Now (14/12/2017) they are saying that 52250/- rs was not converted into emi and i should pay total amount at a time.. What the hell is going on there? I was said i can't able to pay at a time and i was agreed for emi.. Now the bank staff are asking total amount a time.. How a common man can pay that much of amount at a time? Why did you cheated on me? I was contacted to bank staff and they are saying "sry sir, we don't know.. U must pay the full amount now..!"...
They are very reckless staff.. Kindly convert my insurance to emi or cancel it...!

I can't pay the total amount at a time now.. Kindly resolve this issue.. Hdfc bank staff were cheated on me.. Kindly take an action.. I can provide all the details including with name and are with contact numbers to you...

Kindly don't cheat on your customers..!
I'm waiting for positive reply from your side...

Thank you in advance

Dear sir,
While transfering from sbi credit card to payzapp 5000 money blocked,
This is happen three times so totally 15000 money blocked, it happened before 3 months. I am calling to all sbi customer care and payzapp customer care also, but payzapp customercare no is not responding. Daily i am calling to sbi customer care and payzapp customer nos. To whom i need to contact and how i will get my money back.

I had applied for personal loan in hdfc. Initially they told me that rate of interest is 10.99%. So i submitted the documents. After approval also... The called and confirmed that interest is 10.99% and i will get a free insurance coverage for the same. Later next day they are calling and telling interest is 13.5% and i have to pay 6k for insurance. How cunning. They are not responding properly and they are not reducing it. They will not even pick the call.

Loan ref no[protected]

I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 4789 without my concern on date 01/12/2017 for oneassist mfee. It shows in my unbilled amount.

I am not interested about this service and don't want this membership any more. So i sumbitted a complaint on this forum (www.consumercomplaints.in) on 04/12/2017 and requested to cancel the membership and refund this debited amount of rs.1399/-.

On 05/12/2017, i got response from mr. Manoj (Hdfc bank customer assistance) and from mr. Sagar (Team oneassist). Mr. Sagar replied - "as per your request, we have cancelled your plan vide service request no. 2624739 & the refund will get processed in 7 working days".

But i am very much shocked by knowing that in spite of cancelling my oneassist fee, they converted it to smart emi (I. E.- loan) and also charged rs.100 for processing fee and rs.18 for gst.

I got email that -
—
"we are pleased to grant you smartemi as per the details stated below.
Loan no. Xxxxxxxxxxxxxxx8364
Unsecured loan type smartemi
Amount rs.1399.00
Fixed interest rate 1.50% p. M.
Tenure 3 months
Emi rs.480.39 (Excluding gst @ 18%)*
Processing fee rs.100.00
Preclosure charges 3% (Of principal outstanding at the time of closure) + gst @ 18%"
—

I have never opted for smartemi. Hdfc and oneassist once again made a mistake. They converted my oneassist mfee to smartemi. This is again an unauthorized transaction.

I contacted their customer care department by phone and also send emails on [protected]@oneassist.in, termloans. [protected]@hdfcbank.net, customerservices. [protected]@hdfcbank.com. I got acknowledgement receipt. But no action is taken. Till today (I. E.- 14/12/2017), my complaint is unsolved.

So both - hdfc bank & one assist - are kindly requested to:

1) stop unauthorized debiting various charges.
2) refund my oneassist mfee.
3) cancel my dial an emi of rs. 1399/-
4) refund my smartemi processing fee rs. 100/- + gst rs. 18/- along with interest charged + preclosure charges 3% + gst @ 18%.
5) please do not give me any more shock that could cause me a heart attack...!

Thanking you.

The worst service i have ever seen in all bank is by hdfc bank. They put my whole amount on hold for not being paid credit card payment. And i have paid minimum due amount every month as genuine customer. You people can check my record as well. Just because i have not paid one month due amount they kept my whole amount on hold. This is so irritating. I have visited bank thrice before salary by asking them are you sure once i will receive salary nothing will happen to my account and automatically due amount will get deducted from my account so that i do not have to visit bank again. And for your kind information my auto debit is on for my account and even i have visited bank and let bank person to on my auto debit for my account. And as expected due amount didn't get deducted after auto debit was on. This let me suffer a lot. At present i don't have single penny in my hand bank person refused to help me. They asked me to call cx care and cx care gave me collection dept number and misbehave with me as i was so irate at that point of time. Instead of letting me calm down she started misbehaving with me. Plus she has given me collection department number i have called more than 10 times they are disconnecting my call and not getting any call back from them. Number given by cx care dept for collection team is [protected] and 02. And when collection team department used to call me they used to irritate me to pay this amount even after when i told them i will pay once i will receive my salary. And today when i have called them they even didn't pick up the call. So pissed up from your services. If i am not ready to pay the amount then you people could do that i would have never felt bad but when i am ready to pay the amount and this happened to me. This is so irritating. I have written this to your all concerend directors and ceo of hdfc bank and if i will not get any resolution in 24 hours i would love to give review on twitter.

Dear sir
I had taken a hdfc life insurance policy no. 15555448 and my client id is 59733123 and plan description is hdfcsl classic assure.
And paid first installment by chq. No. 44642 dated 31/10/2012.
For the payment of second installment i had given chq. For amt of rs. 12500 to mr. Varun in the presence of mr. Aashish mathur of hdfc bank, kutchery road, ajmer. (Rajasthan) during the grace period may 2013. But they have not submitted in time for whatsoever, my second installment not paid by him. I got information he losted my cheque given him to pay. Then i had given another cheque of same amount. Again due to some panelty issue he hasn’t submitted that cheque also.
I requested so many times in the presence of mr ashish he said you don’t worry sir.
After that all the installments have been pending. Due to negligence of your employees (Mr. Varun), why customer will suffer.
At last when i said to refund my previous (First installment) amount they said you don't worry, we are trying to refund. After that about this much time they are doing nothing.
After that i requested to personnel bankers mr ashish mathur to do something, and to mr. Pratik tandon (Ex emp.) and at present mr. Vishnu sharma and branch manager also. They said if you pay remaining instalments now then policy can be continue.
I was also agreed but still they have not given any notice/information to pay.
Sir i don't want to continue this insurance policy now, pl refund my previous.

Sir i had sent above complaint to hdfc life.
Please do the needful
Thanks

I draw your kind attention that myself sri. Samit banerjee, resident of asansol, west bengal having a "hdfc children's double benefit plan" (Bearing no. 11340110 with client id no.[protected] with your esteemed company. Sir, i was deposited a sum of rs. 1765/- by cash for four quarter of[protected]. But unfortunately i was seriously ill
During november 2008 onward. Therefore i cant be able to continue the plan after 2008 as financially myself become very week due to huge expenses occurred during my hospitalization.

My humble request to you that please refund my principal amount lying with you and oblige. If possible please arrange to pay some interest as my money was lying in your
Company for last ten years long.

Please find enclosed two nos. Receipt for two quarters duly receipted by your branch for your further action please. Arrange to return my deposited money immediately as the trust of common people like me upon hdfc is never ends.

Dear friends,

I got a call from call center from landline number saying that they are calling from hdfc loan department and offered 0% loan for 10 years against policy bonds has to be purchased from future generali company's pearl guarantee. They given me their mobile no. [protected] to send my documents through whatsapp for approval. Very next day they said loan of rs, 3, 00, 000/- has been approved and sent me a link for online payment to future generali. When i told them it is a general online policy purchase link there is nothing has been mentioned about loan. When i contacte them again they connected me to their senior mr. Siddarth gupta mobile no: [protected] and assured tht after policy purchase he will send everything in details by hard copy and hdfc agreement documents. I told him to send a mail by mentioned details of your verbal assurance as loan conformation and further processing to purchase policy. He denied that he is not authorized to send mail. I wonder how he can assured a guarantee of loan even he is not authorized to send conformation mail?
I am requesting all of you don;t fall to the trap laid by these fraudulent agency who get omission money after selling company product.

Anil kumar m k

I have applied for hdfc fastag on 28th nov 2017. I hv received a message saying my fastag is activated and till now i haven't received the fastag tag.
Tried contacting the hdfc customer care and no response from them after continuously calling [protected].

I hv also tried road side assistant no. For information but that foolish people also not have any information such rascals. And also shared with me wrong no.

I have paid them 300 rupees and i'm not sure whether i'll be getting the fastag.

My application reference no. Is hfr013712.

Hi

My name is himanshi khanna.
I had a salary account in your bank. And it is to inform you that your representative opened a deemat account along with it without letting me know.
I had multiple calls with your representatives to close the account but have not found any solution for it.
In fact, the bank is keep deducting money from my account.

Also i requested your representatives to close my salary account as well as but they have still not responded me back.
Even money is continuously getting deducted from my account regularly.

Please close my all the accounts from your bank as i don't want to continue further.

Thanks
Himanshi

I had a very worst experience with my hdfc credit card since the month of april and tried calling n number of customer care analyst and shared n number of emails with hdfc but none of them provided solution for my issue and now i ended up with unneccessary charge of 11580 for my blocked credit card.

I m totaly frustrated with the service and i donot want to continue the service with hdfc.

Please call and provide solution for the same.

I am retired staff of bpcl senior citizen based at bhopal. I don, t wanted to open demate a/c but staff insisted & opened my a/c. I didn't made any transaction as i am not interested. Last 2 years i am trying to close the a/c visited several times filled closer form several times last 20.10.2017 each occassion staff promise to close with in a week time but in never happened

I request authorities to close my account failing this i have no choice but to take lagal action against hdfc management.

S. K. Shrivastav
D-240 ayodhya nagar
Bhopal 462041
Mob [protected]
[protected]@yahoo.co.in

My name is seshagiri rao a, i took the personnel loan of 1.5 lac from hdfc bank through sales person named shri. Sai lekha from ranigunj branch of secunderabad. From last 1 month she called me to offer the loan, i had a requirement hence i was approached her to take the loan of 1.5 lac. She was told me that rate of interest is 13.55%, 72 hrs disbursal time, no processing fee &no doccumentation charge and only gst will apply. But, after taking the loan rate of interest is gone to 14.25%, processing fee is 3000.00, gst is 824.00, time taken for final disbursal is 11 days. I was given complaint to her sales manager raju but no use of it. Now i request the hdfc bank officials please go through my complaint and take action against the person who is given false information to the customers before taking the loan.

Res sir,

My self rajendra shukla. My account no is [protected] which is nro account and salary being regularly deposited in your bank hdfc, roshan plaza near mahesh building rani bazar bikaner rajasthan.

I regret to inform you that in spite of repeated request for regularly crediting my salary, you are not crediting the salary as soon as depositing it from my employer. Every time i have to call you and remind you for crediting it to my account and thereafter only you are crediting it to my account. Now my employer has depositing my salary on every month
8th or 9th date and the same has been already credited to other employees who are having other bank account. The other employees who are having other bank account getting salary credited in respective account regularly whereas hdfc is badly failed to do it for their esteemed customers.

You are requested to please arrange to credit the salary without any follow-up regularly

Thanks & regards
Rajendra shukla

HDFC Bank charged me Rs 1421 for late payment charges before that they are not communicate to me. Also customer care service not respond well. Also from last six month I was not used or transaction on credit card but they not charged me for late payment.
Also I am tried to contact to HDFC Branch but no one is known about how to resolve the issue and where to I go.

Dear Sir/Madam,

Thanks for the information.
Your inability clearly shows the gambling that you have played with the debit of reward points from my card. I think more than 1000 reward points have been debited from the total reward points credited, without any reason, since card inception till today. And this is only the reason you are showing your inability to email me the system generated soft copy of My Credit Card to me.

In addition to this, I do not need credit card statements since inception. Please do not send them through courier as I do not want HDFC Bank to pay the cost o[censored]nworthy things. I already have the printout of all credit card statements since inception. I only need is the reward points statements of credit and debit since inception.

I, being the holder of the card, want to have the system generated soft copy of the reward points details in the format as provided by me in the last email. If you can not provide from the card inception, then do send me at-least as much as you can or since last 1-2 years of reward points credit and debit statements.

I hope you can understand the cause for this requirement and will provide as much possible reward points statements(credit/debit) at the earliest.

Thanks & Regards,
Simar Preet Singh
+91-[protected]

On[protected]:44, Senior Management wrote:
Dear Mr.Singh,

This is in continuation to our interim response dated December 04, 2017 regarding your HDFC Bank credit card account.

You may recall that we had provided a detailed clarification vide our earlier response with regard to reward points earned on your card account. We regret our inability to provide the bifurcation of reward points for your card account since card inception. To avoid any inconvenience to you, we have despatched the copy of card statements since inception to your mailing address as per our records through Firstflight courier vide airway bill number C991Q0742380. You may look forward to receive the same shortly.

Please feel free to write to us at: priorityredressal.[protected]@hdfcbank.com for further assistance / clarifications that you may require in this regard.

In line with our focus and commitment to Customer Service, we trust that this Grievance Redressal Cell has addressed your grievance in a fair and equitable manner and the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to our Principal Nodal Officer Mr. Appala Pranesh Rao at HDFC Bank Ltd.5th Floor, Tower B, Peninsula Business Park, Ganpatrao Kadam Marg, Lower Parel West, Mumbai 400013 or E-mail at : [protected]@hdfcbank.com or Fax at[protected]. Alternately you can call at Tel:[protected].

Kindly note the query reference number for this correspondence is [protected].

Assuring you of our best services at all times.

Regards,

Neville A
Manager – Correspondence

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I have received one bill of my credit card. One was on june or july 2017. When around 1500 amount has been deducted from my credit card balance and i had to pay for it and got to know it was not a transaction. Reported this long time back. They raised a complaint but it was never resolved. Agn i have spoken with one of their phonebanker and he told me it was due to my non verified card. She connected the phone and completed the verification and as per her no money will be deducted from account but still it got deducted from my account. Which is 1899 /- on my november 2017 bill. I want to raise a complaint against this type unwanted transaction of hdfc bank. Please return my money back.

As my credit card is showing the 3000 less in the account as compare to massage sent from the bank two days ago. My online statement shows no deduction of Rs.3000 from the credit card account so for this deduction i didn't get any update from the bank. I contact customer care on[protected] from my registered mobile but they wasn't pick the phone from more than 20 min and every call was chargeable also. Also mailed them but no response from then with in two days or till now as mail was sent on 8th of December.