HDFC Bank Complaints & Reviews

Dear team,

I would like to highlight one of the case which happened recently with me.

Please is the email which i had send to hdfc

By ravi mishra
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I don’t think gst is applicable when nothing has been purchased and here there is mistake of bank. They deducted that amount from my card without having any confirmation. I am not a fool to pay any insurance policy premium which was due in the month november still i can see that amount got deducted from my card in the month of october only which should not happen.

If you want that i should file itr for this i can do that also and there will be legal action on bank how they process any transaction without having any otp confirmation from customer. This is really a serious threat to use hdfc credit card.

As a good will still in that month i made a payment of almost 85000 and due amount was something around 87000. I think you should check this out.

Pls arrange call to discuss this thing as well as send me your escalation matrix.

Regards
Ravi mishra
+91-[protected]

Sent from yahoo mail for iphone

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By bank

On sunday, december 24, 2017, 11:36, escalation - emt cards wrote:

Dear mr. Mishra,

This is with reference to your email dated december 22, 2017 regarding your hdfc bank credit card account.

Basis receipt of your email, we have verified the same and wish to clarify that we were not in receipt of the complete payment towards the dues as per the october 2017 within the payment due date leading to accrual of bank charges. As a one time exception, we have reversed the finance charges amounting to rs. 2, 313.95 levied during november 2017 and the credit reflects on december 2017.

As per the current finance bill, all fees and transaction charges, levied in your card account, will attract a rate of gst @ 18%.

In terms of these guidelines provided by the finance bill, the bank will be levying the gst accordingly. Effective july 01, 2017 service tax rate of 15% is replaced by goods & service tax (Gst) at 18% and thereby like to confirm that gst component once charged will not be liable for any reversal.

Gst is government initiated item and a government guideline on taxes, as a bank we are abiding by it.

In addition to the above the details are also updated in schedule of charges under gst. http://www.hdfcbank.com/assets/pdf/cc_common_MITC.pdf

Kindly note the query reference number for this e-mail: [protected]

In line with our focus and commitment to customer service, we trust the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to our grievance redressal officer mr. Manikandan ps at hdfc bank cards division, 8, lattice bridge road, thiruvanmiyur, chennai – 600041 or e-mail at grievance. [protected]@hdfcbank.com. Alternatively, you can call our grievance cell at tel:[protected].

We are committed to continuously enhance our customer experience by providing more value for our products and services. Towards enriching our customer experience, our digital bank offering through netbanking / mobile banking offers varied services round - the - clock, just a touch away. You can access the following link http://www.hdfcbank.com/personal/ways-to-bank/bank-online/credit-cards-netbankin...⇄ to know what are the facilities/information is available through netbanking.

For any other credit card query/clarification, do visit our hdfc bank webpage at the link www.hdfcbank.com/query for online assistance. We assure you of our best service at all times.

Assuring you of our best service at all times.

Regards,

Ashwin k
Customer service officer
Hdfc bank ltd.

Safety tips for secure card transactions

Ensure your card transaction is always done in your presence
Do not share your bank account or card details with anyone over phone, email or sms
Do not share your card pin with anyone. Always enter the pin yourself.
Do not hand-over your card/atm pin to any person claiming to be associated with the bank

http://www.hdfcbank.com/aboutus/security/security_tips.htm
—
Disclaimer :
The information contained herein (Including any accompanying documents) is confidential and is intended solely for the addressee (S). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise. The contents of this message may not necessarily represent the views or policies of hdfc bank ltd.

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I don't understand where is my mistake in this. They had deducted amount from my card without any confirmation and even for that policy which was due in the month of november. I was just checking on their website about the details and i was trying to make payment also but on that day on the screen i got that transaction got declined and later in my statement of hdfc bank they had mentioned that 64000 which was policy amount it destroyed my monthly budget still i had made the payment of almost 85000 to them in that month. Now they are putting some charges of gst and all mentioning that i didn't made the full payment before due date. I want to understand why should i pay gst when i didn't made any mistake. They should have confirmation of any transaction before processing any payment. This is really serious threat to use hdfc credit card.

Best regards,

Ravi mishra

Hello team,

I had very bad experience with payzapp, my money got deducted while transfering money from yesbank crdit card to payzapp, but money not reflected in payzapp, even no customer care and no one is responding to give complaint, hdfc bank has responsibilty to return this money to my account if payzapp is not working, still why you are maintaining this worst app, i am planing to complaint this issue to rbi if issue not resolve in 24 hours.

Load type: amount
Load on:sunday 24dec 2017 11:35:41
Transaction id:[protected]rz91ou3
Error description: maximum txn limit violated

Hi,

I'm using hdfc credit card. Without any intimation you have deducted the amount of 1899 from my credit card

As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated.

Kindly cancel this plan and request you to refund the amount of rs:1899. This is unacceptable that you have been repeating the same.

Deducted date : 24th november 2017
Name : rahul mankar

Sir

Please send me a copy of the "no objection certificate" for the settlement that was done on my hdfc bank credit card ([protected])

I would also request you to please clear my name from cibil as the settlement was successfully closed in a single payment on 28 july 2017.

In this regard i talk to your customer care executive mr divender o kumar and mr puneet sharma from vikaspuri branch from last 1 year, through phone no. They told me that noc will be send to me on my e-mail id within 4 to 5 days. Please contact me on my number [protected]. Kindly send me my noc to my mail id immediately or contact me as soon as possible on my contact number.

My details are mentioned below.

Name: ruchi ahuja
Credit card number :[protected]
E-mail id :ruche. [protected]@gmail.com
Address : 1404 wazir nagar kola mubarakpur new delhi

Please note that i applied for hdfc credit card and got app no. [protected]w. I got all verification done. I got multiple calls for verification. Today got checked in hdfc link showing track your card application. Found the reason as follows. We wish to inform you that your application has been considered in line with the bank's internal credit policy (Which is based on a combination of financial and related criteria and/or statistically determined scores to assess credit eligibility) and operating/credit processes (Which include a combination of verifications, credit bureau reports and document verifications)..
As per rbi guideline circular no - rbi/[protected]/100 bod. Fsd. Bc.23/24.01.011/2008-09. Hdfc bank should give us reason or else we also file complaint in rbi and bank ombudsman. I want reason for rejection. My cibil was all clear. If i will not find reason for rejection, i will file case in consumer court. It is my dignity which got affected and i am fully made up my mind for filing legal case against hdfc. I have credit cards from 3 different banks. Please provide reason or else i will file case in consumer court. Regards arvind p.
Let me know where exactly my application got disapproved. Hoping positive response.

I am a hdfc credit card holder. The bank has auto debited rs. 1399 from my credit card number ending with 6429 without my concern on 23/12/2017. Im not interested in this service and don’t want this membership. So cancel the membership and refund this debited amount of rs. 1399.

Oneassist relationship number : 3310900
Name : davinder kaur
Mobile number : [protected]
Credit card ending : 6429

My self yashraj kothol i have an hdfc credit card.my card no.is ending 3776. Yuor customer service actived one assist membership on my credit card acount without any information, kidly so pls deactivate one assist membership and refund my money direct my account.

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 1397 without my concern on date:23/12/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

Oneassist relationship number : 3309597
Name :- nikhil yashwant kumar tank
Mobile no. :- [protected]
Credit card number ending :- 1397

From

S. Umarani,
9/1, annai sathiya street,
V. V. G. Nagar,
Vengamedu,
Karur-639 006
Cell :[protected]

Respected sir,
I have savings account in hdfc bank, 183, trichy main road, pettavaithalai, trichy district. (Account no. [protected]) from 2013. I got credit card loan rs.50000/- on 02.03.2017. (Credit card no. [protected]) at the same time i have applied for hdfc ergo premium insurance policy no.[protected]Individual personal accident plan 1) for 7718/-. They gave detail in phone to pay rs.2348/- for credit card loan and rs. 378/- for insurance policy total rs. 2726/- for 24 months but didn’t give other details. I have paid the loan and insurance due amount for six months. Every month i have noted that they are debiting more than rs.700/- from my account. I got worried and mental stress, because they collected amount in the name of autopay return charges, finance charges, service tax, cess tax, over due loan recovered, third party cash txn inc st & ec, gst and noted that the above charges are more than private finance interest charges and the above charges will affect the middle class people. I paid loan for six months and on 19.09.2017 i wrote letter to hdfc bank, credit card division, thiruvanmiyur branch, chennai to give details about balance loan amount to close the hdfc credit card loan. But till date they didn’t give the balance details. Every month bank agents calling me to pay the monthly due and i request them to tell the balance amount to close the entire loan. I wrote letter to above bank to cancel my ergo premium insurance policy and they sent message that they have cancelled it immediately but didn’t send my loan details. Sir, please help me to close the hdfc credit card loan and come out of my worries and problems.

I have used my credit card in april 2017 and paid rs.10472/- to bank and the amount was debited from my account. For 7 months i didn’t use the credit card. I request you to help me to cancel my credit card because without using my card, the bank is sending me message to pay the amount.
Thanking you,
Yours faithfully,

S. Umarani.

Hi...
Myself ranjan srivastava. I have an hdfc credit card. My card no is ending with 7301. Your customer service activated one assist membership on my credit card account without any information, so i request you to please deactivate one assist membership. And refund my money.

Name - ranjan srivastava
Credit card - ending with 7301
Mobile -[protected]

I had applied for hdfc fastag (Hfr013620) almost 2 months back. On december 6th i had received a message about creation of wallet id & customer id

Since then i have tried calling multiple times and not got any response regarding the fastag. I was given a landline number to call regarding courier details, when i called that number one mr. Salman said he has no details about the same.

All the charges have been debited, i have created my log in. Whereas i have not received the fastag as yet.

Hey, i am using hdfc card no.4375 20xxxx xxxxxx for last 5 years with more than 2 lakhs limit. Recently i found that there is an extra annual charge of 799 in 6 months. Actually when i get the credit card they told renewal charge will not be added since i had purchased more than 50k in first 3 months.
Please resolve the issue. My cvv startin from 5xx. Mobile no. [protected]

Dear sir/madam,,

With due respect, i'd like to inform you that we have applied for the hdfc bank fastag for our vehicle no : hr 01aq 5117 almost one month back. We got our customer id:[protected] also got the wallet id.
But still we didn't get the tag via courier.
We got a message almost one month back that our courier has returned due to non available customer on location.in fact we niether got any call from courier person nor any courier delivery boy came at my place. And the main issue is we didn't informed from your side about the dispatch of courier having fastag or didn't get any docket number..
Just directly got the message that courier having fastag has returned and so on...

We have also attached a picture of the messages received from your side.

Kindly look into the matter and provide us the tag on most prior basis..

Waiting for your positive reply...

I receive relentless calls from hdfc bank enquiring about personal loans. even after a complaint with leads. hdfcbank. com the issue is not resolved. also asked the callers to remove my number from hdfc bank, they did not oblige. Received calls from [protected], [protected], [protected], [protected].These may not be exhaustive list of the numbers i would have received the calls from as i have marked them as blocked and continuing to block them till date.

I have a problem related of wrong deduction of toll from my wallet, tried calling and emailed my problems but no reply from hdfc
Wallet id [protected]
Customer id : [protected]
Following email/ contacts not working :
1) [protected]@hdfcbank.com
2) hdfc. [protected]@sahaj.co.in
[protected]
Please provide me solution as soon as possible, otherwise i will surrender my fastag because i cannot...

Hdfc card was my first credit card and had received it in the year 2005. I had used the card and could not repay completely. Hence, i chose to settle it. One such agency had called me and they asked me to pay rs. 32, 000/- as a settlement figure. I had agreed and in 8 easy instalments i repaid the settled amount. I was told that the settled amount will be as good as closed and there wont be any issues going forward. I had closed my card in the year 2010. However, the card is showing as settled even now, and this is hampering my credit score. Even after my score being 659 i am not able to apply for a new credit card or even a personal loan.

Last month on november i ordered some products from jabong for which i paid online for all the items, some products were delivered on various date but three items were cancelld on different time and date. The refund was initiated by jabong as i received 3 various text of refund initiated by particular date but still more than couple of days have passed but still no sign of receiving the refund as i hav contact to jabong service, they preferred to check the issue related with bank

Hello,

I have applied for a credit card from hdfc bank and as per the information i have submitted all documents to the bank agent who had come and collected the details from my workplace. I had attended multiple calls for security verification and also i also verified security at my residence. At office address, the bank agent who came for verification came on my week off and i was at home. I had informed them to come again the next day but they did not. The next day i called and noone answered. I was checking the credit card status for a week and it was showing as in progress and suddenly i see that it changed to disapproved, with no reason mentioned. For a week you guys harass me by calling for verification and in the end this is what you give. I need a clear information for this. I learned that this will also affect my cibil score. This is very disappointing. If no action is taken on this, i would apply for credit card with other banks and i am not sure if i would recommend hdfc to anyone hereafter

Respected sir,
I had been blocked my hdfc jet previlage platinum credit card 4 months back due to some security reasons. Now i want to unblock my credit card & make it functional. Please do the needful. I shall be very thankful for that.

Thanking you
Soumya c das
#3124A Sector24D
Chandigarh
Pin:160023
Mib-[protected]

I have a couple of priority passes from other banks that give free access (Unless there is a guest). Never had a debit charge on my statement. Hdfc bank almost forces me to take an additional regalia card with no charges and gives another priority pass along with it. I haven’t used the card at all and haven’t had any charges or payments for 1-2 years. They sneak in a email sometime this year on changes rules and in the last 3 months, i have received charges of close to 40k at close to 2000 per lounge visit. These are so backdated that i have no way of verifying or correcting action of not using the pp card. Neither does the bank help me in identifying the pp associated card - so that i can destroy it. Blocking the card hasn’t helped as the bank has issued another card (Which i haven’t received) and debiting more backdated charges! Relationship manager, as usual, doesn’t pick up the call. All this scam for an imperia customer who didn’t need the card in the first place!!
If anybody is interested in resolving this, my email is [protected]@gmail.com