HDFC Bank
HDFC Bank Limited
Customer satisfaction rating: 58%
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HDFC Bank Customer Care

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Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013
Landmarks:Opposite Kamala Mills Compound

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+91 99 4949 3333



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+91 99 4616 0616



Ahmedabad, Bengaluru, Chennai, Delhi & NCR, Hyderabad, Kolkata, Mumbai, Pune

+91 99 6160 6161



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+91 98 3107 3333



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1800 345 3333



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+91 99 5719 3333



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+91 86 0266 6161



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+91 98 9060 3333



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+91 99 9624 3333



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+91 98 9827 1111



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(Toll Free)

1800 180 4333



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+91 99 4586 3333



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+91 98 9566 3333



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+91 98 9360 3333



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+91 98 7500 3333



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+91 99 3790 3333



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+91 98 4067 3333



Punjab

+91 98 1533 1111



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Customer satisfaction rating
58%
Complaints
28220
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Resolved
15420
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HDFC Bank Complaints & Reviews

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[Resolved]

I am having a regular saving account with HDFC. I can see that the HDFC bank has deducted Rs. 115 from my account under the name- Program management fee. What is this fee about? What is the program the bank is offering? The bank did not notify me earlier about any such fees. It is a fraud to deduct customer's money without taking their concerns. I want this so called fee deposited back to my account.
Nov 18, 2016
Complaint marked as Resolved 
Oct 17, 2016

Complaint Status

HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Oct 18, 2016
HDFC Bank Customer Care's response
Dear Customer,

To help you with, kindly write to us at [protected]@hdfcbank.com with your customer Id/account number, charges details and registered contact number, mentioning Reference Id TTU[protected] in the subject line for us to assist you better.

-Natasha
HDFC Bank Customer Assistance
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    [Resolved]

    I have two savings accounts(Secunderabad branch & Gachibowli Branch) with HDFC bank. Earlier, my personal loans (1. HDFC & 2. Axis) were linked to Gachibowli account. EMI used to be debited from the same account(Gachibowli-Salary account). There were cheque bounces as i left the job with that company & my salary account got changed. Recently, I got the details changed & now my loan EMI is debited from Secunderabad account.

    I have cleared the EMI & cheque bounce charges in my both personal loans. Even after clearing everything, there is negative amount(Rs. 2689.75) shown in my Gachibowli account and now that is money is debit from my Secunderabad account.

    I do not see any reason for my amount to be deducted. And Unfortunately, HDFC bank does this everytime.

    Please see that the amount is deducted is immediately credited back & the negative balance that is reflecting in my Gachibowli account is cleared.

    Thanks,
    Harika
    Nov 21, 2016
    Complaint marked as Resolved 
    Oct 19, 2016

    Complaint Status

    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Oct 21, 2016
    HDFC Bank Customer Care's response
    Dear Customer,

    Regret the inconvenience that may have been caused and are keen on discussing the concerns you have.

    Request you to write to us at [protected]@hdfcbank.com along with your account details, complete issue details and contact details. Please mention Reference Id TTU[protected] in the subject line. Our concerned team will get back you.

    -Natasha
    HDFC Bank Customer Assistance
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      [Resolved]

      I am Suman banerjee, I have availed a two wheeler loan from Hdfc, unfortunately this month the ECS got bounced, and one lady from the collection department named soma called me, and regarding the collection she talked with me very badly, without any manner she used lot of bad tone, I have never told her that I will not pay, she was in very aggressive mood, without being polite she was indeed talking in very bad manner. I am also a bank employee if it is the manner to talk then Hdfc is having no manner.
      Nov 21, 2016
      Complaint marked as Resolved 
      Oct 19, 2016

      Complaint Status

      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Oct 21, 2016
      HDFC Bank Customer Care's response
      Dear Customer,

      Regret the inconvenience that may have been caused and are keen on discussing the concerns you have. Request you to write to us at [protected]@hdfcbank.com with the below details:

      [1] Loan account number
      [2] Caller details
      [3] Date and time you received the call
      [4] Number from where you got a called

      Please mention Reference Id TTU[protected] in the subject line. Our concerned team will get back you.

      -Natasha
      HDFC Bank Customer Assistance
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        Hi sir/mam,

        I am anamika sharma, would like get to your notice that hdfc ergo
        Insurance company denied to process my insurance from the company
        Aying that the insurance will be given to the person who met with an
        Accident, but not to the person who got a paralytic stroke.

        I have chain of emails, and also even spoke to the hr of the company,
        They said it is the insurance company who will help me get the money,
        But its been nearly a year but there is no positive response.

        My phone number is +[protected].

        Thank you

        Regards

        Anamika sharma
        Oct 17, 2016

        Complaint Status

        HDFC ERGO General Insurance customer support has been notified about the posted complaint.
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          [Resolved]

          I am Santhosh kumar holding NRE account with HDFC Bank, Chandranagar, Palakkad, Kerala. Bank has deducted Rs- 114.50 from my saving account as "PROGRAMME MANAGEMENT FEE" on 28th March 2016 again 115.00 on 18th Jul 2016 and 15th Oct 2016, I have noticed on 16th Oct 2016. It is really surprising that money got debited without my knowledge and consent. I have never opted for such kind of programme but they started calling me as "preferred". I dont want any preferred privileges
          I want my money to be deposited back to my account.
          Nov 17, 2016
          Complaint marked as Resolved 
          Oct 16, 2016

          Complaint Status

          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Oct 17, 2016
          HDFC Bank Customer Care's response
          Dear Customer,

          To help you with, kindly write to us at [protected]@hdfcbank.com with your customer Id/account number, charges details and registered contact number, mentioning Reference Id TTU[protected] in the subject line for us to assist you better.

          -Natasha
          HDFC Bank Customer Assistance
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            [Resolved]

            What is this HDFC Programme Management fee?
            Why Rs 115 is being deducted from my HDFC account without my consent or notification?

            I am already very upset with HDFC bank and its customer care services.
            You never get any reply of any query from this HDFC bank customer service.
            I never got my new Debit card after old one expired.

            I am not willing to pay any single penny to this pathetic bank and will close my account if you do not revert back to me in a week.

            Inu Saxena
            inu.[protected]@gmail.com
            Nov 17, 2016
            Complaint marked as Resolved 
            Oct 16, 2016

            Complaint Status

            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Oct 17, 2016
            HDFC Bank Customer Care's response
            Dear Customer,

            We regret for the inconvenience caused.

            We would require some of your details to check this on our end. Kindly write to us at [protected]@hdfcbank.com with your customer Id/account number, charges details and registered contact number, mentioning Reference Id TTU[protected] in the subject line for us to assist you better.

            -Natasha
            HDFC Bank Customer Assistance
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              Dear Sir

              I have get two-wheeler loan for Hero Honda Splendor bike (MH 15 AN 5673) in 2000 through centurion...
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              I tried booking bus ticket through redBus.in on 6th Oct 2016 using my HDFC debit card.
              Rs. 4250 got debited but the ticket was not issued.
              When i tried to contact redBus about this transaction through customer care there was no response and then I had to try contacting them through Facebook chat only (attached screenshot of conversation), they informed me that the transaction wasn't captured at all & they told me that it will be automatically refunded in my bank account within 7 bank working days.
              I have not got my refund yet.
              My account statement is the proof I have for the debited amount. chq/Ref no:[protected]
              Description: POS 524254XXXXXX6875 REDBUS POS DEBIT
              Amount debited, not refunded
              Amount debited, not refunded
              Amount debited, not refunded
              Oct 17, 2016

              Complaint Status

              HDFC Bank customer support has been notified about the posted complaint.
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                [Resolved]

                I have transferred an amount from my hdfc account to my brother account(canarabank). Money debited from my account on September 29th, 2016 itself. But still it is not credited into his account. If transaction failed, it should be refunded in 2 to 3 days. But still we did not get that money.

                Reference Number: IMPS-P2A[protected]
                Amount: 2000 /-
                Transaction date: 29 Sept, 2016

                I am facing this problem frequently. Please take some actions on it and do needful.
                Nov 17, 2016
                Complaint marked as Resolved 
                Oct 16, 2016

                Complaint Status

                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Oct 17, 2016
                HDFC Bank Customer Care's response
                Dear Customer,

                We regret for the inconvenience caused.

                Kindly write to us at [protected]@hdfcbank.com with your customer ID/account number, date and time of transaction details along with the registered contact details.

                Please mention the reference Id TTU[protected] in the subject line and the concerned department will assist you.

                -Natasha
                HDFC Bank Customer Assistance
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                  [Resolved]

                  I am having a regular SAVING ACCOUNT with HDFC. I can see that the HDFC bank has deducted Rs. 115 from my account under the name- Program management fee. What is this fee about? What is the program the bank is offering? The bank did not notify me earlier about any such fees. It is a fraud to deduct customer's money without taking their concerns. I want this so called fee deposited back to my account.
                  Nov 17, 2016
                  Complaint marked as Resolved 
                  Oct 15, 2016

                  Complaint Status

                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 17, 2016
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  HDFC Premier Banking Programme is committed to provide quality experience to our customers. As a privileged customer, you are entitled to a host of exclusive privileges like discount on locker charges, preferential pricing on loans and cards, dedicated Relationship Manager, unlimited free usage of domestic ATMs and many others. Kindly provide us your account details or registered contact details so that we can reach out to you. Alternately you can write to us at [protected]@hdfcbank.com or contact your Relationship manager for any more information on the same.
                  -Bejoy
                  HDFC Bank Customer Assistance
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                    [Resolved]

                    Out of nowhere why was there a charge of ₹1098 to my account [protected]? There has been no notification at all. And whatever it is it needs to be clarified and credit it back in. Even if you charge ₹50 per ₹50, 000 deposit it should only be just ₹50 and not ₹1098. I want my money back in ASAP. Its a loot! a Scam! The so called most renowned HDFC the second biggest Private Bank still takes money like this from all the others too????? Please resolve this ASAP...
                    Nov 18, 2016
                    Complaint marked as Resolved 
                    Oct 15, 2016

                    Complaint Status

                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 18, 2016
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. Our team has made a note of your concerns and will contact you soon with an update on your issue with in 5 working days on your register e mail ID.

                    Case is pending with Reference number for your query is[protected].

                    -Bejoy
                    HDFC Bank Customer Assistance
                    I'd really appreciate it if it will be resolved within the time period as you stated.
                    Thanks it has been resolved.
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                      [Resolved]

                      Every month my account is deducted by Rs.690 for past few months in the name of AMB CHRG INCL ST & CESS and i am really frustrated about this bank charges and HDFC bank need to take a action again the same. On month of august it was deducted 2 times. Please check and it is my salary account so why are you deducting this type of amount . It is so bad for me so please check and verify pls refund my balance. Other wise i will go through the RBI.

                      06 Aug 2016 AMB CHRG INCL ST & CESS FOR JUL2016 06 Aug 2016 690.00
                      06 Aug 2016 AMB CHRG INCL ST & CESS FOR JUN2016 06 Aug 2016 690.00
                      Nov 17, 2016
                      Complaint marked as Resolved 
                      Oct 15, 2016

                      Complaint Status

                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 17, 2016
                      HDFC Bank Customer Care's response
                      Dear Customer,
                      Kindly mail us at [protected]@hdfcbank.com from registered email ID along with Customer Id, charges details and your registered contact details mentioning reference Id TTU17101606 in the subject line. The concerned department will assist you.
                      -Bejoy
                      HDFC Bank Customer Assistance
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                        [Resolved]

                        Hi,

                        I had made several attempts earlier to provide me hard copy of the statements but never received it, customer care executives name vijay from chennai always backed stating they are sharing and this to and fro of information gave a heavy load to my bill. I paid my outstanding bill last year 2015 and asked to cancel my credit card which im not using for the past 2 year. Suddenly from customer care asked to clear the due i was explaining them but thgey are arguing with me every time as they didn't intimated me properly the procedure. Now they are forcing me to pay the due and threatening me. I wanted to know how i clear all my due and bank statement for the amount which i paid.
                        Nov 17, 2016
                        Complaint marked as Resolved 
                        Oct 15, 2016

                        Complaint Status

                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 17, 2016
                        HDFC Bank Customer Care's response
                        Dear Customer,
                        Regret the inconvenience caused and we are keen on discussing the concerns you have. Request you to write to us from registered email ID at [protected]@hdfcbank.com along with your credit card number, complete issue details and registered contact details. Kindly quote the reference ID TTU17101608 in subject line.
                        -Natasha
                        HDFC Bank Customer Assistance
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                          [Resolved]

                          You people have deducted INR 115 from my savings account on today in the name of "PROGRAMMANAGEMENT FEE JUL-SEP16 121016" . What is it for? I haven’t subscribed any new services from your bank. The services and it's fees you guys imposed on customers without their consent. DO REVERT IT. Else we will report to banking ombudsman. This is totally unacceptable.
                          Nov 17, 2016
                          Complaint marked as Resolved 
                          Oct 15, 2016

                          Complaint Status

                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 17, 2016
                          HDFC Bank Customer Care's response
                          Dear Customer,
                          Requesting you to mail us at [protected]@hdfcbank.com from registered email ID along with Customer Id, charges details and your registered contact details mentioning reference Id TTU17101607 in the subject line. The concerned department will assist you.
                          -Bejoy
                          HDFC Bank Customer Assistance
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                            [Resolved]

                            Hi Team,

                            I am the Customer of HDFC credit card services.

                            HDFC credit card services is cheating pubilc with Unauthorized Credit Card Charges.

                            In my last month bill cycle and current month bill there was a huge Unauthorized Credit Card Charges applied as i validated the statement there was huge mismatch.

                            This is not Fare at all.

                            Please fix it asap.

                            Thanks,
                            Chaitanya Krishna V
                            [protected]
                            Unauthorized Credit Card Charges
                            Nov 18, 2016
                            Complaint marked as Resolved 
                            Oct 17, 2016

                            Complaint Status

                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 18, 2016
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We regret for the inconvenience caused.

                            Kindly write to us at [protected]@hdfcbank.com with your customer Id/credit card number, charges details and registered contact number, mentioning Reference Id TTU[protected] in the subject line for us to assist you better.

                            -Natasha
                            HDFC Bank Customer Assistance
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                              [Resolved]

                              On 11th Oct, We had gone to this HDFC bank ATM near our house to withdraw some money. The ATM was capable of accepting other bank's Visa and master cards and so we had opted for this ATM since ours was a visa debit card belonging to Axis bank. To our surprise we found that the ATM machine withheld our card inside it without even giving us options to withdraw any money. No amount of pressing of buttons on the ATM machine helped in us being able to retrieve our card. After failure to retrieve our card we were at a loss regarding what to do and wanted to speak to a security personnel. However there were no security personnel present and neither were there any helpline numbers displayed or instructions provided inside the ATM to advise us on the next course of action. We tried pressing something which looked like an alarm but to no avail.
                              Considering the number of recent cases involving eve teasing or case of snatching inside ATM in recent times, we were really surprised that a bank of such repute as HDFC would take matters so lightly wrt standards to be followed for bank ATMs.

                              Would urge concerned officials of HDFC bank to review the situation and do something about improving the standards of their ATMs throughout India.
                              Nov 21, 2016
                              Complaint marked as Resolved 
                              Oct 19, 2016

                              Complaint Status

                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 21, 2016
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              Sorry for the inconvenience caused.

                              Request you to write to us at [protected]@hdfcbank.com along with your account details, charge details and registered contact details. Please mention Reference Id TTU[protected] in the subject line. Our concerned team will get back you.

                              -Natasha
                              HDFC Bank Customer Assistance
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                                [Resolved]

                                Hi,

                                I had made several attempts earlier to provide me hard copy of the statements but never received it, customer care executives always backed stating they are sharing and this to and fro of information gave a heavy load to my bill. I was pissed off and wanted to clear all my dues, i cheked for the outstanding amount and then was said 35K+, i wanted to pay the entire amount through cheque, however the executive requested me a make 2K cash and the rest through cheque which i did but today i got an email stating my total due is 3, 116.57. I wanted to know how when i cleared all my dues. Additionally i want to cancell this card.
                                Nov 15, 2016
                                Complaint marked as Resolved 
                                Oct 14, 2016

                                Complaint Status

                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 15, 2016
                                HDFC Bank Customer Care's response
                                Dear Customer,
                                Regret the inconvenience caused and we are keen on discussing the concerns you have. Request you to write to us from registered email ID at [protected]@hdfcbank.com along with your credit card number, complete issue details and registered contact details. Kindly quote the reference ID TTU15101601 in subject line.
                                -Bejoy
                                HDFC Bank Customer Assistance
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                                  [Resolved]

                                  On 14th, i found the atm not working at hdfc, kapurbavdi branch. The atm attached with old branch at kapurbavdi is stopped for last 10-15 days. Went to uthalsar naka atm, both the atm are not working. All are just due to mismanagement and it is proven that hdfc does not care for the customer. Nonsense!! Earlier complaints were also given but the situation does not improve. Rubbish!!
                                  Nov 21, 2016
                                  Complaint marked as Resolved 
                                  Oct 17, 2016

                                  Complaint Status

                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 21, 2016
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  Regret for the inconvenience caused.

                                  We would require some of your details to check this on our end. Kindly write to us at [protected]@hdfcbank.com with your the exact location of the ATM so that we can take it up with the concerned team. Please mention Reference Id TTU[protected] in the subject line. Our concerned team will get back you. Request you to visit the below link to provide us with the exact address.

                                  http://www.hdfcbank.com/personal/find-your-nearest/find-nearest-atm

                                  -Natasha
                                  HDFC Bank Customer Assistance
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                                    Dear sir,
                                    My name is vinayak ramchandra mali i have worked with hdfc bank ltd. Khopoli branch in sli dept. My employee ld is - coex 136405 my joining data is 18 dec.2014 and resined date is 11 july 2016 i have completed my notice period 10 aug. 2016. But till the date not yet my pf and releaving letter. And about this situation i have informed you to on the date 10 oct.2016 but not get reply me.
                                    Therefore i request you to please give my releaving letter and providend fund eairly.
                                    Thanking you,
                                    Yours faithfully,
                                    Mr. Vinayak r. Mali
                                    Contact no.[protected]
                                    Email id - [protected]@gmail.com
                                    Oct 14, 2016

                                    Complaint Status

                                    HDFC Bank customer support has been notified about the posted complaint.
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                                      On 27th July 2016 a personal loan offer was with me by an executive Madhura ([protected]) and her senior Rahul Gupta ([protected])...
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