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HDFC Bank Complaints & Reviews

2.9
Updated: Feb 20, 2026
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M
Mayaa
from Mumbai, Maharashtra
Dec 27, 2017
Resolved
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Resolved

Address: Mumbai City, Maharashtra, 400059

On 26th december 2017, rs 177 had deducted from my hdfc account number [protected]. When i checked the deduction why its happening than this detail is showing there — "hdfc bank — 3rd party cash txn inc gst 041217-mir[protected]. I don't know about this deduction? Why this deduction happen without my knowledge how would they can do?

Email id: mahesh. [protected]@yahoo.com
Jan 27, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Dec 27, 2017
HDFC Bank Customer Care's response
Dear Customer,

I request you to share your complete issue, account details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance
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    Sanjiv Kanoi
    from Kolkata, West Bengal
    Dec 27, 2017
    Resolved
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    Resolved

    I was issued a credit card no [protected]
    Along with this card was a jumbo loan account no [protected]
    This account was fully paid and i received a no due certificate which i have attached
    Inspite of the same the cibil records shows post wo settled
    Because of the same being shown in my cibil report my credit report has downgraded my score.
    Could you please correct the same and update the records as fully paid
    I await answer.
    Jan 28, 2018
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Dec 27, 2017
    Updated by Sanjiv Kanoi
    please rectify the cibil records showing no dues
    Dec 27, 2017
    Updated by Sanjiv Kanoi
    please update cibil records as no dues
    Verified Support
    Dec 28, 2017
    HDFC Bank Customer Care's response
    Dear Kanoi,

    We are looking into your query and will revert back in 3 business days. In the event, if you wish to have any further details/assistance, please feel free to write to us at [protected]@hdfcbank.com. The reference number for this interaction is [protected].

    -Manoj
    HDFC Bank Customer Assistance
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      B
      Billa Deepz
      from Coimbatore, Tamil Nadu
      Dec 27, 2017
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      Address: Chennai, Tamil Nadu, 600114

      Hi sir/ madam,

      My name is deepak raja have taken loan from hdfc. Recently i missed two emi so my account moved -18000 so recently i had cash around 80000 after taking 18000. My account had around 60000 from last week i had around 13000 but today when i checked my account only had 5000 something i totally pissed off this action so when i checked transactions history there are many transactions for 885 i really don't understand why this charges has been taken. I am frustrated of your actions. I want return of my charges and transactions to be returned fully without fail.

      Thank you,

      Deepak raja
      HDFC Bank customer support has been notified about the posted complaint.
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        K
        Kavkaz Caoqoz
        from Chennai, Tamil Nadu
        Dec 27, 2017
        Resolved
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        Resolved

        I want to close my hdfc credit card account but hdfc bank is asking me to send an application to their chennai head office for credit card closure.

        It's an expense of rs. 30/- to send the said application by registered post and a long wait till credit card closure.

        Though other banks like citi and sc initiate credit card closure on request through phone banking.

        Why is hdfc having such painful procedures as compared to other banks. I need a logical explanation of this query from hdfc bank.
        Jan 27, 2018
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Dec 27, 2017
        HDFC Bank Customer Care's response
        Dear Customer,

        We are disappointed to understand that you are contemplating to discontinue your credit card relationship with us. Your relationship is important to us and we request you to reconsider your decision of closing the card account giving us an opportunity to be of continuous service to you. If you still wish to close the card account, we request you to forward us a duly signed letter along with your destroyed (diagonally cut) credit card to the following address to enable us do the needful. HDFC Bank Cards Division, PO BOX # 8654, Thiruvanmiyur P.O., Chennai 600 041. For security reasons, we would be unable to process card closure request received through e-mail / Post. We regret to inform that currently there is no option to close the card account through online or through Phone Banking services.

        -Manoj
        HDFC Bank Customer Assistance
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          N
          neeraj3468
          from Varanasi, Uttar Pradesh
          Dec 27, 2017
          Resolved
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          Resolved

          Address: Varanasi, Uttar Pradesh, 221007

          Dear team;
          I have deposited all my dues of my hdfc credit card no - [protected] on 31.01.2017 & requested for noc to vikaspuri credit card centre.
          But it is almost 1 year completion, i did not received any noc certificate. Today i again mail to card deptt. Regarding noc letter.
          Kindly provide me noc letter for card no - [protected].

          Regards;
          Neeraj kumar pandey
          [protected]
          [protected]@gmail.com
          Feb 5, 2018
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Dec 27, 2017
          HDFC Bank Customer Care's response
          Dear Customer,

          I request you to share your credit card number and registered contact details to [protected]@hdfcbank.com with reference ID- TTU[protected] in the subject line. Will assist you better.

          -Manoj
          HDFC Bank Customer Assistance
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            P
            punam zope
            Dec 27, 2017
            Resolved
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            Resolved

            hdfc bank not receiving otp, unable to change netbanking password.

            Hi,

            I can not login into net banking, if i try to generate otp to change password i'm not at all receiving the otp message. I also communicated with hdfc customer care, they said everything is ok from there side. But i am getting messages on the same mobile number from others but not getting hdfc otp message also not receiving mail for the same. Due to this i am not able to do any kind of transactions. Please fix this issue...
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            R
            rajatjain.ami
            from Jaipur, Rajasthan
            Dec 27, 2017
            Resolved
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            Resolved

            Address: New Delhi, Delhi, 110092

            My all accounts were opened with hdfc and are maintained in preferred category, keeping my track record and group. I had been in long relationship with hdfc and finding issues for our nre/nro accounts. Having been attempted for several times to resolve them on emails/calls/watsapp/messages, even received promises on email to reverse all the bank charges, i finally decided to close my accounts and my family may also decided to close all accounts who are banking with hdfc since 20 years.

            I got surprised, how hdfc is not able to help their customer to make a good relationship after attempting so many times from my side.

            I have visited last year to close my accounts, they have not processed my application and told me to thaey are moving them to preferred no charges will be deducted. After a month they start charging on the account. I have been in communication with relationship manager for months but he was unable to fix that issue and then i decided to close the accounts. This year when i came to hdfc to close they said you have to pay these charges. Why i will pay the charges if i have requested to close them a year before.

            I have emails communication that how the relationship manager misleaded me.

            Still looking how i should close accounts with hdfc.
            Feb 1, 2018
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Dec 28, 2017
            HDFC Bank Customer Care's response
            Dear Customer,

            Your email has been received by our senior management team vide ref id[protected]. We have taken up the matter with concerned branch and will respond to you in 4 working days

            -Bejoy
            HDFC Bank Customer Assistance
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              P
              Pooja Bhardwaj
              from Kalanwali, Haryana
              Dec 27, 2017
              Resolved
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              Resolved

              Address: Ludhiana, Punjab, 141003

              I'm new customer of hdfc bank but i didn't like the services of this bank. They never reply me about the qwery.

              Should i close my account with you?

              Or tell me swift-bic code of hdfc bank kalsi nagar, ludhiana

              I'm calling this bank from so many days but never get proper response.

              So poor bank.. Can anyone here tell me the swift-bic code of hdfc bank kalsi nagar, ludhiana branach?
              Dec 27, 2017
              Complaint marked as Resolved 
              Thank You
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Dec 27, 2017
              HDFC Bank Customer Care's response
              Dear Customer,

              To remit funds to any HDFC Bank in India, our SWIFT CODE is HDFCINBB. We don't have different codes for each Branch.

              -Bejoy
              HDFC Bank Customer Assistance
              Dec 27, 2017
              Updated by Pooja Bhardwaj
              Thank you
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                T
                thallapalli rajitha
                from Eluru, Andhra Pradesh
                Dec 27, 2017
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                Address: Karimnagar, Andhra Pradesh
                Website: www.oneassist.in

                I am a hdfc credit card holder. The bank has activated one assist membership on my credit even though i did not know the otp number also and not even generate the credit card pin number also, this is the pre look period for the one assist membership, so now i want cancel the membership, so help me to cancel this membership and refund my amount of 1899 rupees, plz generate the credit card otp number thank u sir..
                HDFC Bank customer support has been notified about the posted complaint.
                Dear Thallapalli

                Greetings from OneAssist..!

                We deeply regret for the inconvenience caused to you & appreciate your patience.

                We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

                Should you require any further assistance, please reach us at[protected].

                Regards,

                Brijesh

                Team OneAssist
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                  S
                  sitaram saini
                  from Jodhpur, Rajasthan
                  Dec 26, 2017
                  Resolved
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                  Resolved

                  Website: [email protected]

                  I am sitaram saini
                  And my car loan acc is 44057363
                  Meri es loan ki EMI bank of baroda k saving a/c se kat ti hai. Es a/c k statment me mujhe pta chala ki dt 05.12.2017 ko aapke dwara rs 295 katte gye hai .es anavashyak katte gye charge ko waps dilane ka kasth kare . Or mere dwara har month a/c me pese jma kiye ja rhe h jiske bavjud aap dwara samy par EMI k pese nhi katte ja rhe. Or uske bad aap ke dwara overdue k nam se mere a/c se pese vasule ja rhe h jo katai sahniy nhi h. Aap dwara aapne system me sudhar karte hue mere katte gye pese waps dilane ka kast kare warna customer ko majburan consumer court ki sharan leni padegi.
                  Aap dwara mujhe ek overdue k nam ka sms b parapt huwa h jiski photo attach kar bhijwayi ja rhi h.

                  Sitarm saini
                  [protected]
                  [protected]
                  Feb 7, 2018
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 29, 2017
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  On receipt of your Post, We had attempted to contact you at the numbers recorded with us. However, we regret to note that our attempts to reach you, did not meet with success. We request you to provide us your latest contact numbers and the convenient time to enable us do the needful and assist you further in this regard. Please feel free to write to us at [protected]@hdfcbank.com for any further assistance/clarification and we shall be glad to assist you.

                  -Manoj
                  HDFC Bank Customer Assistance
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                    A
                    Arup Baruah
                    from Tezpur, Assam
                    Dec 26, 2017
                    Resolved
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                    Resolved

                    Address: Kamrup Metropolitan, Assam, 781009

                    Dear Sir,

                    Today the phn no-[protected] called me as a HDFC bank employee and frauded me and took my debit card no, cvv, and otp no and took my Rs.19996 from my HDFC savings acc to his paytm and mpesa account. So, kindly cancel those 4 transection which are unauthorized and fraud and plz return my money back . PLEASE HELP ME IMMEDIATELY. Thank you
                    Jan 30, 2018
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 28, 2017
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. Our team has made a note of your concerns and will contact you soon with an update on your issue You may also call up Phone banking to check the status of your complaint Case is pending with Reference number for your query is 06511218

                    -Manoj
                    HDFC Bank Customer Assistance
                    Jan 01, 2018
                    Updated by Arup Baruah
                    The transaction report is given below in the pis..

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                      V
                      varghese94
                      from Tumkur, Karnataka
                      Dec 26, 2017
                      Resolved
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                      Resolved

                      Address: 560093

                      Almost 1 month still my application is in process kindly look into this

                      We believe that you deserve to have a hassle-free banking experience with hdfc bank. Therefore, to ensure that you are aware of your credit card application status, we have introduced a simple process to track the progress of your application.
                      Application reference number
                      [protected]s2
                      Status
                      In process
                      Remarks

                      Awaiting for your response
                      Thanks
                      Dec 29, 2017
                      Complaint marked as Resolved 
                      Today I got a message saying that credit card got approved thank you so much
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 26, 2017
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      Please share your Card No. with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No.TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                      Anay,
                      HDFC Customer Service Assistance.
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                        H
                        Hardikautomobiles
                        from Kaithal, Haryana
                        Dec 26, 2017
                        Resolved
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                        Resolved

                        Address: Yamuna Nagar, Haryana, 135003

                        R/sir

                        We have a. Current a/c no. [protected] in your hdfc bank ltd, branch rajesh colony, jagadhri. Distt. Yamuna nagar. We have facing a problem in rtgs and neft. The bank staff miss shipra oborai dealing hand not corporate us and they make rtgs entrty approx time 3 to 4 hours and same entrty we make from sbi jagadhri with in 10-15 minute for this we have problem for banking transaction. So we have very upset regarding this type of behavior.

                        Please solve over problem otherwise we have change our a/c to another bank.

                        Client name :- mr. Vikash kumar c/o hardik automobiles,
                        Buira road, buria chowk, jagadhri,
                        Contact no.[protected], [protected]
                        Feb 2, 2018
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 28, 2017
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        As you are aware banks opened on 26th after three holidays due to which we had huge number of customer's and walk-ins for financial transactions. Bank has put its best foot forward to accommodate and complete these transactions smoothly. However due to high inflow of customers there might be a situation of inconvenience. We are sensitive towards the same however we request your cooperation and support as always to overcome the situation. At the outset we regret the inconvenience caused to you in this regards.

                        -Manoj
                        HDFC Bank Customer Assistance
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                          S
                          Sgr Sethi
                          from Noida, Uttar Pradesh
                          Dec 26, 2017
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                          Address: Gurgaon, Haryana, 122004

                          My name is sagar sethi. I had processed my loan with hdfc. My file number is[protected]. This is an internal adjustment case from hdfc goregaon, mumbai to my branch sector 14, gurgaon branch. The disbursement is done on 30th august 2017. After the disbursement. I have to wait 15 days to get document which have to received from goregaon branch required for transfer process because hdfc have all the property original documents. On place of transfer, lawyer assigned to me mr. Kamal kant gupta, send his representative named gulab singh, who have to got all the documents. He said he forgot to pick original possession letter from bank, will submit next day. The processes from seller and me is done, atlest we thought that.
                          But after 10 days when i followed back from the builder for my transfer status, they told me that they still not received missing document. When i cross checked with hdfc they told me to contact lawyer. When i contacted mr. Gulab singh he said he will do that. Then i contacted branch manager mr. Alexander, he told me that they don`t received original possession letter from the goregaon branch. I waited 15 more days and then got response that "your seller don`t submit original possession letter to us". Some how i arranged a fir for possession letter. But than i got call from bank that they found possession letter and submitted to builder. Still i thought its over. Waited till 20th dec. Contacted builder they said "we already told your lawyer that tpt agreement you had submitted is incorrect. We already requested lawyer to resubmit that 15 days ago". Contacted lawyer he said yes go to builders office collect tpt and submit that back i will do rest.

                          So my issue is that i had taken loan from hdfc ltd. So why when ever i called hdfc helpline they said we had mailed in leagule department, contact the lawyer we had assigned you and that guy gulab singh is with a very bad attitude. He does not know how to talk.

                          Why i have to follow up every time.
                          Is this the duty of hdfc to help customer?
                          I am paying interest on the loan from day 1. I paid 4 emi`s to hdfc and still not got property transferred to my name. Please help me. I am fed off to contact customer care.
                          Dear Customer,

                          HDFC Ltd sanctions/disburses Home Loans. Pease email [protected]@hdfc.com & they'll resolve your query at the earliest.

                          Anay,
                          HDFC Customer Service Assistance.
                          Dear Sagar Sethi,

                          Thank you for writing to us with your feedback. It remains our priority to redress your concerns. We would request you to post the details of your concern at http://bit.ly/1GG54RP to help us address the same effectively.

                          Regards,
                          Team HDFC Home Loans
                          I am chasing for NOC of my credit card account after settlement from four months but no one from HDFC bank is providing the same. You can escalate to whomsoever but no one will resolve issue even though name of bank will get spoiled.
                          Very shame on Rajendrakumar Taliwal and team.
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                            A
                            adityasharma
                            from New Delhi, Delhi
                            Dec 26, 2017
                            Resolved
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                            Resolved

                            Address: 160102

                            Hi this is jivesh sharma,
                            Actually i am using credit card of hdfc from last 2 years
                            From last 8 month i was unable to pay in full as my family is admitted in hospital so there is huge amount charged in statement by bank
                            Due to financial issue i am not able to pay the full amount
                            Now i am trying from last 4 3 month to settle this debt and agree to pay principal but collection team saying that only 15% can be waived off and first you need to pay 25k so that your settlement can be process.

                            Pls help
                            My last card digit is 1861
                            Jan 27, 2018
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 27, 2017
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We have taken note of your comments expressed with regard to credit card and you may look forward to receive a response to the e-mail id in 07 working days. The reference number for this interaction is[protected].

                            -Bejoy
                            HDFC Bank Customer Assistance
                            Verified Support
                            Dec 27, 2017
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We have taken note of your comments expressed with regard to credit card and you may look forward to receive a response to the e-mail id in 07 working days. The reference number for this interaction is[protected].

                            -Bejoy HDFC Bank Customer Assistance
                            Jan 15, 2018
                            Updated by adityasharma
                            Hi Bijoy,

                            can you Revert on this??
                            Jan 15, 2018
                            Updated by adityasharma
                            Dear Bejoy,

                            Still i didn't get any response
                            pls check and revert..

                            Regards
                            Jivesh Sharma
                            Dear Bejoy,

                            Still i didn't get any response
                            pls check and revert..

                            Regards
                            Jivesh Sharma
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                              S
                              shweta2990
                              from Noida, Uttar Pradesh
                              Dec 26, 2017
                              Resolved
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                              Resolved

                              Address: 110091

                              Have hdfc credit card. It is ending with 4761. I have called to customer care regarding emi conversion for my next purchase. Customer care executive told me you can convert your total purchasing amount to emi. As per his assurance only i have purchased around rs 18500. After that they are telling your card has't have emi offer. Now how can i pay that much amount at a time. And some customer care executive does, t have clear knowledge about offers. They are looting the customers money.
                              Feb 9, 2018
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 26, 2017
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              I request you to share your Card no. with registered contact details & the issue to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

                              -Anay
                              HDFC Bank Customer Assistance
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                                Nethra Nethu
                                from Coimbatore, Tamil Nadu
                                Dec 26, 2017
                                Resolved
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                                Resolved

                                Sir 15 days ago some body called me and told ur profile is selected from hdfc bank from delhi and he said u pay register amount 2500 like that and am paid after teo days again called and he conduct telephonic interview and am selected after he said pay 3000 for document verification and again he called me and said paid to 6000 for training purpose like that and 2 days after he called me and told asked me pay 5000 for 1 year bond and after hr called me and he said pay 3500 for hr fee like that and am paid full amount after ill call to them he didnt pic the call he said 22 nd is my joing date like that am called that day also but he switched off their mobile sir am very poor family and my father is no more sir plz help me...
                                Feb 10, 2018
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 27, 2017
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                HDFC Bank doesn't charge applicants any recruitment fee for gaining employment / ask you to deposit any money for giving you job offers; authorize any third party (such as vendors, placement services, recruitment agencies, etc.) to make any employment offers to applicants/candidates and does not collect any fee/ registration/recruitment charges etc for referring and placing applicants/candidates with them. If any such entity fraudulently representing HDFC Bank approaches you, please refrain from responding to them and do not pay any fee/charges/payment to them.

                                -Bejoy
                                HDFC Bank Customer Assistance
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                                  S
                                  Stevemanavalan
                                  from Hyderabad, Telangana
                                  Dec 26, 2017
                                  Resolved
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                                  Resolved

                                  I have applied hdfc fastag through online and made payment of 300 inr (200 for security amount & 100 as the top up amount). The reference number of the application is hfr019382. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

                                  There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.
                                  Jan 27, 2018
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 27, 2017
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  Kindly email at hdfc.[protected]@sahaj.co.in or reach the Fastag Team on[protected] for any assistance/clarification with regard to your Fastag application.

                                  -Manoj
                                  HDFC Bank Customer Assistance
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                                    rick2604
                                    from Jaipur, Rajasthan
                                    Dec 25, 2017
                                    Resolved
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                                    Address: Sikar, Rajasthan, 332001

                                    I have made a payment of rs 5000 through swipe. But due to somw technical error, same got failed but amount debited from my hdfc bank a/c. Nor the other party received the fund. Please confirm what to do in this situation, and where is my fund either its in my bank or in others?
                                    Last time when my payment got failed it was reversed immediately. Please respond back.
                                    Jan 27, 2018
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 27, 2017
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We have already initiated an investigation on the same transaction in coordination with acquiring the bank. Our team will update you within 7 working days.

                                    -Manoj
                                    HDFC Bank Customer Assistance
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                                      samitfm
                                      from Mumbai, Maharashtra
                                      Dec 25, 2017
                                      Resolved
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                                      Address: Chennai, Tamil Nadu, 600032
                                      Website: e4ehealthcare

                                      I want to close my account. Bcz its showing negative balance and from last 2 year i'm not using that account even one time how its going in negative balance. Its showing -4158 negative balance. My salary account (In hdfc bank) was created in my first company, so once i left the company and joined somewhere else i had to open another salary account. Now my salary account in hdfc bank has been converted to savings account (Without informing me or warning me) in the month of march i had called customer care and raised a request to close my account as i did not want to use the account and they did say that they will follow up with the request and close the account. After that i never logged in to my account through net banking and i do not have a debit card (Lost in 2 years back and i never requested for a new one). I logged into my account for some reason on 1st dec 2017 and i see that i have rs -4158 in my account. I request you to please take action against this bank. I want to close my account
                                      Dec 26, 2017
                                      Complaint marked as Resolved 
                                      no steps have been taken by the company to resolve my problem. no email or email address no phone no.
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 27, 2017
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      Our branch official has made multiple attempts to contact you however could not get through. Pls visit the branch and submit account closure application. Our branch will waive the pending charges and close your account.

                                      -Manoj
                                      HDFC Bank Customer Assistance
                                      Dec 27, 2017
                                      Updated by samitfm
                                      this my no:[protected], and i m not going pay pending charge its showing negative -4158. without any usage
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