[Resolved]  HDFC Bank — credit card charges levied in september month

Dec 18, 2018

HDFC Bank Customer Care's response Dear Customer,

As per August 2018 statement, the total amount payable is Rs. 21, 033.00 and Minimum amount payable is Rs. 1, 060.00 with the payment due date on 05/09/2018. We have reviewed our records and note that we were in receipt of your payment of Rs. 1, 100.00 and the same has been credited on 13/09/2018 which is post payment due date. Hence, late payment fee of Rs. 750.00 has been levied to your card account.

-Zubin
HDFC Bank Customer Assistance

Dec 19, 2018

HDFC Bank Customer Care's response Dear Customer,

Basis your post, we have taken a detailed review of your card account and we again wish to inform you that in the event of non receipt of payment, delayed payment or payment less than the total minimum amount due the applicable late payment charges/finance charges would be levied to the card account. You will appreciate that the bank charges levied is legitimate and in accordance with the Schedule of Charges shared along with the Most Important Terms & Conditions as well as on the reverse of the credit card statement.

-Nadia
HDFC Bank Customer Assistance