HDFC Bank Complaints & Reviews

Dec 18, 2018

HDFC Bank Customer Care's response Dear Customer,

In case you do not wish to continue with your account, please visit our nearest branch and submit request for closure of your account. Kindly email us at [protected]@hdfcbank.com and share the branch name and address where you have submitted request for closure of your Savings Account. Kindly visit the following URL to access information for the complete address details of our Branches: https://bit.ly/1FVOjPE

-Zubin
HDFC Bank Customer Assistance

Dec 19, 2018

HDFC Bank Customer Care's response Dear Customer,

We have noted your concerns and request you to write to [protected]@hdfcbank.com along with the copy of the complete CIBIL report, valid identity proof, and DOB proof to enable us to assist further.

-Nadia
HDFC Bank Customer Assistance

Dec 18, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete concern, account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

Dec 18, 2018

HDFC Bank Customer Care's response Dear Customer,

We request you to write to us at [protected]@hdfcbank.com along with your contact details, complete address, the source of information regarding the a/c opening by a third party, account number or customer id for further investigation.

-Nadia
HDFC Bank Customer Assistance.

Dec 18, 2018

HDFC Bank Customer Care's response Dear Customer,

As per August 2018 statement, the total amount payable is Rs. 21, 033.00 and Minimum amount payable is Rs. 1, 060.00 with the payment due date on 05/09/2018. We have reviewed our records and note that we were in receipt of your payment of Rs. 1, 100.00 and the same has been credited on 13/09/2018 which is post payment due date. Hence, late payment fee of Rs. 750.00 has been levied to your card account.

-Zubin
HDFC Bank Customer Assistance

Dec 19, 2018

HDFC Bank Customer Care's response Dear Customer,

Basis your post, we have taken a detailed review of your card account and we again wish to inform you that in the event of non receipt of payment, delayed payment or payment less than the total minimum amount due the applicable late payment charges/finance charges would be levied to the card account. You will appreciate that the bank charges levied is legitimate and in accordance with the Schedule of Charges shared along with the Most Important Terms & Conditions as well as on the reverse of the credit card statement.

-Nadia
HDFC Bank Customer Assistance

Dec 20, 2018

HDFC Bank Customer Care's response Dear Customer,

We note that you have sought clarification with regard to your credit card account. We request you to contact our Debt management officers at[protected] / 33016802 for further assistance in this regard.

Zubin
HDFC Bank Customer Assistance.

Dec 17, 2018

HDFC Bank Customer Care's response Dear Customer,

We are disappointed to understand that you are contemplating to discontinue your credit card relationship with us. Your relationship is important to us and we request you to reconsider your decision of closing the card account giving us an opportunity to be of continuous service to you. If you still wish to close the card account, we request you to forward us a duly signed letter seeking closure of credit card to the following address to enable us to do the needful. HDFC Bank Cards Division, PO BOX # 8654, Thiruvanmiyur P.O., Chennai 600 041. For security reasons, we would be unable to process card closure request received through e-mail / Post. We confirm that the renewal fee will be auto reversed when your card usage spends during the previous 12 months period exceeds Rs. 1, 00, 000.00. We confirm that the membership fee is applicable as the spend criteria is not met. We request you to effect payment towards the same to avoid levy of further charges.

-Anay
HDFC Bank Customer Assistance

Dec 17, 2018

HDFC Bank Customer Care's response Dear Customer,

We note that our team has already replied to you on email on December 15, 2018, vide email Interaction ID:[protected]. Please feel free to reply to us on email or contact our bank officer Mr. Yatin Desai on (0) [protected] for further action to be taken on your request.

-Nadia
HDFC Bank Customer Assistance.

Dec 17, 2018

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused to you. We have checked and confirm that your account status is updated as resigned in our system and you no longer hold a zero balance salary account. Thus the balance required to be maintained is Rs. 10000/-. The special facilities offered on the Salary Account is pursuant to the arrangement between the employer / company and the Bank. These benefits are extended by virtue of your employment in the organization, on whose request the account is opened with the bank. In the event of no salary credits in the Salary Account for any continuous three months, the Bank reserves the right to change the status of Salary Account to Savings Regular Account and the Terms & Conditions as applicable to the HDFC Bank Savings Regular Account shall apply to this account from the date of change of status. The Terms & Conditions and features applicable to Savings Regular Account are published on the web site of the Bank. Please visit for Terms and conditions: http://www.hdfcbank.com/common/hdfcbank_tnc.htm We request you to maintain the required balance to avoid any charges. However in case of change in employment, you can continue with the same account provided the new employer has an arrangement with the bank for the corporate salary account programme. In case an arrangement exists, we request you to visit the nearest branch along with your latest employment details for updation to continue with the existing account. Please visit the following link for address of our branches and ATMs https://bit.ly/2Hqff0y

-Zubin
HDFC Bank Customer Assistance

Dec 17, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete concern, Credit card number and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. I Will assist you better.

-Anay
HDFC Bank Customer Assistance

Dec 17, 2018

HDFC Bank Customer Care's response Dear Customer,

We confirm that we had already responded to your e-mail on December 15, 2018. We regret to note the same missed your attention. For further clarifications please reply to our e-mail. The reference number for this interaction is [protected].

-Anay
HDFC Bank Customer Assistance

Dec 18, 2018

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Zubin
HDFC Bank Customer Assistance

Dec 17, 2018

HDFC Bank Customer Care's response Dear Customer,

We understand that you have also raised your concerns at HDFC Bank Support vide Reference Number[protected] and they had addressed your concern through E- Mail dated Tuesday, December 11, 2018 12:57 PM. If you are not satisfied with the resolution, you may write to us through our website - www.hdfcbank.com/escalation

-Nadia
HDFC Bank Customer Assistance