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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
Complaints 32889
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HDFC Bank reviews & complaints page 818

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3
3792deepak
from Mumbai, Maharashtra
Dec 9, 2018
Resolved
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Resolved

imps transfer to wrong account

Address: Bangalore, Karnataka, 560055
Website: hdfcbank.com

Hi team,

I have hdfc salary account, in which monthy i wil be transfering some amount to my uncle account, this month i have transferred amount to wrong account, costumer service will tell please go and submit indemnity form. But in bank they don't know what the form is.

Branch: wtc dr. Rajkumar road, 560055
Ifsc code: hdfc0002710
Branch code‎: ‎002710

Transferred date: 29th...
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Alok R Tiwari
from Delhi, Delhi
Dec 9, 2018
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Hello hdfc team
I made a payment of 600 on dated 7/12/2018 against reg no [protected]
Transaction is successful but i was lost transaction no/ tracking id. To up assaistant teacher.
And given helpline n mail adress is noy suportive always comes switched off.
Plz help me..
Chandrama shukla..
Kindly dont show any identity in public domain.
Thanks
Jan 15, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Dec 10, 2018
HDFC Bank Customer Care's response
Dear Customer,

I request you to share your account/customer Id, complete issue and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance
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    S
    Sivakumar Chandran
    from Yamunanagar, Haryana
    Dec 9, 2018
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    I am holding hdfc credit card no ending 7429
    They are debitting my card for auto renewal of one assist without much concern
    I have given a request for cancellation last year itself evsn then they are debitting
    The person from one assist cancellation team is speaking rudely and telling every year i should give a cancellation request and he is asking proof of cancellation i have given last year which i don't have as i requested over phone only
    Kindly do the needful
    C. Sivakumar
    [protected]
    HDFC Bank customer support has been notified about the posted complaint.
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      S
      Suniljadhav981
      from Bengaluru, Karnataka
      Dec 9, 2018
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      Address: Belgaum, Karnataka

      As per hdfc policy they are obliged to disburse home loan to farmers on cultivation land. However, bank manager denied to process the application as they don't have orders to give loan to farmers, which comes under gram punchayat jurisdiction. Even i am a salaried person and had sufficient agricultural land. It is requested to inform remedy for the same.
      Feb 9, 2019
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Jan 03, 2019
      HDFC Bank Customer Care's response
      Dear Sunil,

      Thank you for writing to us with your feedback. It remains our priority to redress your concerns. We would request you to post the details of your concern at http://bit.ly/1GG54RP to help us address the same effectively.

      Regards,
      Team HDFC Home Loans
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        V
        vishalsinh
        from Visnagar, Gujarat
        Dec 9, 2018
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        Address: Ahmedabad, Gujarat, 382110

        Ad hoc statment charge ₹118.00 deduct from my account
        Without information dated on 15 nov 2018
        When i reach to branch regarding they cant provide proper solution as well as customer care told same answer.
        But my point is that if i cant visit at branch on 04/07/2016 and dont take any statment according to my account so why they charge me ₹118.00
        So need to clearification from bank or reverse my ₹118.00 to my account
        HDFC Bank customer support has been notified about the posted complaint.
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          A
          akash34
          from Mumbai, Maharashtra
          Dec 9, 2018
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          Address: 560061

          Still machine is not working, its been over 13 days, no response from your end. Not sure if hdfc is really serious to do business. Confirm back to us, so that we can go with other solution, instead of loosing so much business.

          Largest bank in india, takes 13 days to resolve one deactivation of card machine, and none of your folks have any idea on what is happening. One guy says it is documentation issue, one guy says it is due to physical verification, one guy says it is due to device.

          However when i checked with call center today, came to know the account has been deactivated and they refused to register complaint stating they can not take complaint for deactivated accounts.

          I am really surprised with the services from hdfc and no one is willing to take any ownership.

          Regards
          Smitha (Habitat)

          On sat, dec 8, 2018 at 6:10 pm akash agrawal wrote:
          Dear all, please confirm the status, we are loosing out business.

          Regards
          Smitha, habitat

          On sat, dec 8, 2018 at 1:31 pm wrote:
          Dear bangalore hd team/vidyasagar,

          Terminal 98632735 is deactivated.

          Kindly take it forward for reactivation as merchant is unable to transact on terminal.

          Thanks & regards,
          =
          Pooja j. | service executive - merchant services| mumbai |
          Helpdesk no.- (24 x[protected] | merchanthelpdesk. [protected]@hdfcbank.com
          HDFC Bank customer support has been notified about the posted complaint.
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            M
            Madesh C R
            from Jodhpur, Rajasthan
            Dec 8, 2018
            Resolved
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            Resolved

            Address: Jaipur, Rajasthan, 302021

            Hi,
            An order on foodpanda got cancelled and my transaction was reversed. I got the following message from hdfc also,
            Ur transaction on hdfc bank debit/atm card ending * for rs. 409.88 has been credited/reversed by www.foodpanda. on[protected]:21:17:54. But the same has not reflected in my account yet. I have no idea of the current status of my refund as the message says it has been reversed but the amount is yet to reflect in my account. I kindly request to look into the issue and resolve it.
            Jan 10, 2019
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Dec 10, 2018
            HDFC Bank Customer Care's response
            Dear Customer,

            We are working on your concern vide Ref ID:[protected] and will revert to you in 4 working days.

            -Nadia
            HDFC Bank Customer Assistance
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              S
              srinivas.r nayak
              from Bengaluru, Karnataka
              Dec 8, 2018
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              Resolved

              Address: 560103

              Otiya hdfc bangalore she called and asked u approved for free loan. Are u willing take personal... I said yes then she asked all detail i submit through wats up and as well as mail... Then she said km i will contact u tommrow then i'm still asking it is approved or not but she is not revive my phone. And not telling message.. She has tell wt happend.. She doesn't behave like this... I fade withe coustmer service
              Jan 9, 2019
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Dec 09, 2018
              HDFC Bank Customer Care's response
              Dear Customer,

              Let us look into it for you. Please share your Loan Application No. with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

              -Anay
              HDFC Bank Customer Assistance
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                M
                Mukti Moni Kalita
                from Duliagaon, Assam
                Dec 8, 2018
                Resolved
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                Resolved

                Address: Nagaon, Assam, 782141

                Dear sir
                I have a bike loan from nagaon assam but something my financial problem regarding the bike loan pending but 2018 october first i deposited the pending payment after payment bank given me the loan noc but not clear my cibil score so i have problem for my business. I need financial help at my business import export so i contact my bank regarding a business loan approval but now​my cibil score is very low so i have problem but contact for my bike loan branch of nagaon hdfc bank they are tell me as soon as possible my my cibil score ok. But right now 2month running my civil not good so now i have very problem so please help me..
                My pan card no bxcpk1801m
                +4 photos
                Jan 11, 2019
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Dec 10, 2018
                HDFC Bank Customer Care's response
                Dear Customer,

                Kindly write to [protected]@hdfcbank.com mentioning the loan account number, CIBIL control number/CIBIL report, to enable us to check and assist.

                -Nadia
                HDFC Bank Customer Assistance
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                  A
                  Ashish K Sinha
                  from Kolkata, West Bengal
                  Dec 8, 2018
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                  Resolved

                  Address: 700136
                  Website: HDFC

                  Dear sir,
                  I have home loan in the hdfc sdf kolkata branch, i am facing lots of problem with branch manager mr. Koustav chatterjee (Emailid:koustav. [protected]@hdfc.com). His behavior is very rude and unprofessional against his customer, he does not provide proper information whenever i called he does not pick my call even he does not reply of my mail.
                  I just wanted to change my loan emi to any other bank due his behavior. Operation manager mr. Sabyasachi ([protected]@hdfc.com) also not interfering in this matter.
                  I made a prepayment amount around 5 lac but it did not effect to my emi amount, when ask about it he gives very unprofessional reply which just misleading. I am help less, shell i go to court about it. Please help.
                  Jan 12, 2019
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 10, 2018
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  As the loan is sourced by HDFC Ltd, please click here (Link- https://bit.ly/2yx5J9L) for any Queries / Feedback / Complaints pertaining to HDFC LTD.

                  -Nadia
                  HDFC Bank Customer Assistance
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                    J
                    Jai Swaminarayan
                    from Mumbai, Maharashtra
                    Dec 8, 2018
                    Resolved
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                    Resolved

                    car loan noc certificate required

                    Address: 400097

                    Dear team,

                    I have require my car loan closed details, hdfc bank noc certificate require, details is below.

                    Loan agreement no:[protected].
                    Car loan closed on 7th aug' 2014.
                    Bank name:- hdfc.

                    Request to you kindly car loan noc on my
                    Mail id:- [protected]@gmail.com.

                    I am appreciate if this will done...

                    Regards,
                    Nilesh r mistry
                    Cell:-...
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                    S
                    sokai007
                    from Mumbai, Maharashtra
                    Dec 8, 2018
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                    Address: 400703

                    I have submitted online application for hdfc fastag on 26th november 2017. I have also paid 500. I got a confirmation e-mail with reference number hfr090737. Till now i haven't received my rf tag id or any update on this. The customer care number is not working and none of their regular bank customer care employees are aware this service. It's big disappointment that hdfc bank is involved in this kind of scam.
                    Dear Customer,

                    We request you to write to [protected]@hdfcbank.com along with the Fastag confirmation e-mail, to enable us to check. Alternatively, you may contact Fastag customer care at[protected] who will also be able to assist you.

                    -Nadia
                    HDFC Bank Customer Assistance
                    Have applied hdfc fastag through online and made payment of 500 inr (200 for security amount, 200 for tag & 100 as the top up amount). The reference number of the application is HFR095415. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.
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                      V
                      Vikas Kumar a
                      from Noida, Uttar Pradesh
                      Dec 8, 2018
                      Resolved
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                      Resolved

                      Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

                      Dear

                      I have an account in hdfc bank but i m not geeting otp in my mobile.
                      I visited hdfc home branch but no response, i called on customer care but no response,
                      I emailed on [protected]@hdfc.com but still no response.

                      I m not able to do any transaction without otp
                      I m not able to open my net banking without otp.

                      Resolve this issue
                      Regards
                      Vikas kumar atray
                      Find my bank details by my name
                      Jan 9, 2019
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Dec 08, 2018
                      Updated by Vikas Kumar a
                      'HBL=[protected]' Not getting otp from last 2 months
                      Verified Support
                      Dec 09, 2018
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      I'll ensure this is taken up promptly. Please share your Account No./Customer ID & registered contact details on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                      -Manoj
                      HDFC Bank Customer Assistance
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                        V
                        vishalsinh
                        from Visnagar, Gujarat
                        Dec 8, 2018
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                        Resolved

                        Address: Ahmedabad, Gujarat, 382110

                        I have similar experience with hdfc bank. I use to have account with them and only reason i opened an account with them only because their debit card can be used on paypal. I was aware that i need to maintain average quarterly balance aqb (Rs 768) in my account but all of sudden they changed the rule from aqb to amb (Average monthly balance) without notifying me.

                        I was surprised to see -768 rs balance and the amount i had in that account was also gone, when i asked customer care about it they said this new rule was introduced few months back and there is nothing they can do about it. I took below approach to tackle this..
                        Jan 10, 2019
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 10, 2018
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        Average Monthly Balance is calculated out at the end of the month. This is the average of the closing credit balance in the Account at the end of each day during the calendar month (i.e. a total of the daily closing credit balance divided by the total number of days during the month). In case this average is less than the minimum prescribed for your account, the charges for non-maintenance will be levied at the beginning of the following month along with the GST at the applicable rates. You may visit https://bit.ly/2EEowiKfor more details of how the Average Monthly Balance is calculated. For a Regular Savings Account, the charges for non-maintenance of Average Monthly Balance is available on https://bit.ly/2D62CbT

                        -Nadia
                        HDFC Bank Customer Assistance
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                          S
                          Shyams2708
                          Dec 8, 2018
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                          Address: Hyderabad, Telangana

                          I am an NRI, trying to add beneficiary. I am getting all amount debited and credited messages to the registered number. But not receiving OTP.
                          I have to send money immediately to my brothers account. I had used this service before few days back and it worked. Today its not working at all.
                          Please help me. As soon as possible.
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                            rocky Managng
                            from Imphal, Manipur
                            Dec 8, 2018
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                            Address: Imphal East, Manipur, 795001
                            Website: [email protected]

                            Please take necessary legal action against credit card division-hdfc bank and help me for the recovery of these unnecessary charges by hdfc credit card division till dated. As per my calculation and knowledge i have paid more than the principal amount on the card and the card was already blocked long time ago. I came to know about the due recently when i was trying to take car loan. They are thief. I am suffering from mental disorder now. They smudge my image and prestige as well. I am also taking legal action now. Kindly help how to approach for this resolution.
                            HDFC Bank customer support has been notified about the posted complaint.
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                              Vinod Saraiya
                              from Mumbai, Maharashtra
                              Dec 8, 2018
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                              Resolved

                              Address: Mumbai City, Maharashtra, 400092
                              Website: -

                              I have not asked for any debit card.
                              Bank has dispatched unauthorised debit card to me. Details:

                              Dear sir/ madam,

                              We value your relationship and thank you for banking with us.

                              We would like to inform you that your new hdfc bank debit card has been dispatched via [protected] through blue dart courier to your registered mailing address with the bank.
                              Jan 18, 2019
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 10, 2018
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We have noted your concerns expressed with regards to issuance of a new HDFC Bank Chip Debit card. We take this opportunity to inform you that in order to offer increased security to our customers and in line with RBI Circular- RBI/2015-16/163 DPSS.CO.PD.No.448/02.14.003/2015-16 we are upgrading all magnetic strip cards to chip enabled cards which will be completed by 31st Dec 2018. In compliance with the mandate you must be upgraded with Chip Debit Card. The card will be issued as first year free. Accordingly, the relevant intimation of Debit card conversion has been sent to you vide SMS or Email or Letter. We also wish to inform you that new Debit card with Chip+PIN facility shall be dispatched to your registered mailing address. In case of any change in your mailing address, we request you to update your new address immediately, to enable us to deliver the card. · Please note that if you are travelling, you may update your mailing address through NetBanking and we will arrange to send the card to your updated address. · Alternatively, you may visit the nearest HDFC Bank Branch and collect an Insta (Non-Personalized) Chip Debit Card. · If you wish to receive Chip Debit card at your nearest HDFC Bank Branch, request you to provide the Branch details by contacting nearest Branch / PhoneBanking or by email. We will send the card to the desired Branch, if the new chip card has not been dispatched to your mailing address prior to receiving the request. Please visit Debit card product page on www.hdfcbank.com to keep your updated about the card features, schedule of charges and T&Cs. Please feel free to call Phone banking team or mail us for any further assistance/clarification that you may require on your Debit Card.

                              -Manoj
                              HDFC Bank Customer Assistance
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                                A
                                akash34
                                from Mumbai, Maharashtra
                                Dec 8, 2018
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                                Address: 560061

                                Hi, our card machine is not working from 26th of nov 2018, when we are asking bank they are clue less why machine is not working. We have personally visited branch, we met multiple bank officers in last 10 days. But all efforts are in vain. None of the guys are serious about the same.
                                When we called customer care of hdfc, he says he can not take my complaint as we need to talk to branch only. Branch is not interested to resolve, hence there is no way to get this rectified.
                                We lost huge business due to non availability of card machine.
                                Please do not go for hdfc card machine, they are not at all interested in this business.
                                HDFC Bank customer support has been notified about the posted complaint.
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                                  Lijo George Philip
                                  from Pune, Maharashtra
                                  Dec 8, 2018
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                                  Address: 411017

                                  Good evening,
                                  This mail is to point out few details on your employee, nitin, from hdfc bank, giga space, 3rd floor, viman nagar, pune.

                                  I had put up my application for personal loan online, and, my application was submitted for rs 1, 20, 000 (Dpl[protected], on 21/10/18. Also, was given a offer on credit card.

                                  I received a call from, one of your executives for collection of documents on 19/11/18. He reached my address, on 20/11/18, as discussed on call about it.

                                  Then, he handed over a number to me, when i enquired about the future updates on the loan. That number was of a person named, nitin. And, confirmed with the executive, as to when to receive a revert call from the given number.

                                  I waited for 4days, and, called to nitin's number on 23/11/18, as i knew it wouldn't have been able to process on that week, as it was eid on 21/11/18 and gurunanak jayanti on 23/11/18, to know about my submission of documents.

                                  At first, nitin was way too rude to deal with, on call. Later on, he changed to be like a person with no information on my loan and documents. He started replying me rudely when i asked him for the updates, saying, "i don't know, mam. Whenever it happens, you will receive a message and a call, till then don't disturb me by calling like this."

                                  I replied telling, "this is not a way to talk to a customer. I didn't call to pass my time. I am i am in serious need of finance so approached. So keep cool".

                                  He also, mocked me by saying, "cause your salary is less as compared to the salary for personal loan has to be, your documents still are in process. So you should wait until we receive something," by saying these words he just disconnected my call.
                                  I am attaching the call history of the executive and the guy named nitin, with this email.

                                  As soon as possible, kindly do the needful.

                                  Regards,
                                  Simsy varghese
                                  HDFC Bank customer support has been notified about the posted complaint.
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                                    V
                                    varsha m k
                                    from Bengaluru, Karnataka
                                    Dec 8, 2018
                                    Resolved
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                                    Resolved

                                    Website: www.hdfcnetbanking.com

                                    29000 was deducted from my hdfc salary account to my credit card. Which is horrible as 22 days is remaining till december 31 and i'm already broke.
                                    After the deduction by credit card is blocked. What's the solution.
                                    Even in my net banking account i can not see any details.
                                    How am i supposed to take care of this month expenses. Horrible service
                                    Jan 9, 2019
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 08, 2018
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    Let us look into it for you. Please share your Account No./Card No. with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                                    -Anay
                                    HDFC Bank Customer Assistance
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