HDFC Bank Complaints & Reviews

Dec 20, 2018

HDFC Bank Customer Care's response Dear Customer,

We note that you have sought clarification with regard to your credit card account. We request you to contact our Debt management officers at[protected] / 33016802 for further assistance in this regard.

Zubin
HDFC Bank Customer Assistance.

Dec 17, 2018

HDFC Bank Customer Care's response Dear Customer,

We are disappointed to understand that you are contemplating to discontinue your credit card relationship with us. Your relationship is important to us and we request you to reconsider your decision of closing the card account giving us an opportunity to be of continuous service to you. If you still wish to close the card account, we request you to forward us a duly signed letter seeking closure of credit card to the following address to enable us to do the needful. HDFC Bank Cards Division, PO BOX # 8654, Thiruvanmiyur P.O., Chennai 600 041. For security reasons, we would be unable to process card closure request received through e-mail / Post. We confirm that the renewal fee will be auto reversed when your card usage spends during the previous 12 months period exceeds Rs. 1, 00, 000.00. We confirm that the membership fee is applicable as the spend criteria is not met. We request you to effect payment towards the same to avoid levy of further charges.

-Anay
HDFC Bank Customer Assistance

Dec 17, 2018

HDFC Bank Customer Care's response Dear Customer,

We note that our team has already replied to you on email on December 15, 2018, vide email Interaction ID:[protected]. Please feel free to reply to us on email or contact our bank officer Mr. Yatin Desai on (0) [protected] for further action to be taken on your request.

-Nadia
HDFC Bank Customer Assistance.

Dec 17, 2018

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused to you. We have checked and confirm that your account status is updated as resigned in our system and you no longer hold a zero balance salary account. Thus the balance required to be maintained is Rs. 10000/-. The special facilities offered on the Salary Account is pursuant to the arrangement between the employer / company and the Bank. These benefits are extended by virtue of your employment in the organization, on whose request the account is opened with the bank. In the event of no salary credits in the Salary Account for any continuous three months, the Bank reserves the right to change the status of Salary Account to Savings Regular Account and the Terms & Conditions as applicable to the HDFC Bank Savings Regular Account shall apply to this account from the date of change of status. The Terms & Conditions and features applicable to Savings Regular Account are published on the web site of the Bank. Please visit for Terms and conditions: http://www.hdfcbank.com/common/hdfcbank_tnc.htm We request you to maintain the required balance to avoid any charges. However in case of change in employment, you can continue with the same account provided the new employer has an arrangement with the bank for the corporate salary account programme. In case an arrangement exists, we request you to visit the nearest branch along with your latest employment details for updation to continue with the existing account. Please visit the following link for address of our branches and ATMs https://bit.ly/2Hqff0y

-Zubin
HDFC Bank Customer Assistance

Dec 17, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete concern, Credit card number and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. I Will assist you better.

-Anay
HDFC Bank Customer Assistance

Dec 17, 2018

HDFC Bank Customer Care's response Dear Customer,

We confirm that we had already responded to your e-mail on December 15, 2018. We regret to note the same missed your attention. For further clarifications please reply to our e-mail. The reference number for this interaction is [protected].

-Anay
HDFC Bank Customer Assistance

Dec 18, 2018

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Zubin
HDFC Bank Customer Assistance

Dec 17, 2018

HDFC Bank Customer Care's response Dear Customer,

We understand that you have also raised your concerns at HDFC Bank Support vide Reference Number[protected] and they had addressed your concern through E- Mail dated Tuesday, December 11, 2018 12:57 PM. If you are not satisfied with the resolution, you may write to us through our website - www.hdfcbank.com/escalation

-Nadia
HDFC Bank Customer Assistance

Dec 17, 2018

HDFC Life Customer Care's response Hi, if policyholder have any unresolved issue with respect to your HDFC Life policy. Kindly inform to the customer that write to us at [protected]@hdfclife.com from his / her registered id to have the same look into and addressed.

Dec 16, 2018

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please share your Account No./Cust ID with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Manoj
HDFC Bank Customer Assistance

Dec 16, 2018

HDFC Bank Customer Care's response Dear Customer,

Please email your query to hdfc.[protected]@sahaj.co.in or reach Fastag team directly at [protected] & [protected] for best assistance.

-Anay
HDFC Bank Customer Assistance

Dec 18, 2018

HDFC Bank Customer Care's response Dear Customer,

We observe from our records that, your card usage has exceeded the credit limit assigned to your credit card account and hence over limit fee was levied to your card. To explain it further, when the outstanding on your card account exceeds your assigned credit limit, an over-limit fee of 2.5% of the amount exceeded the limit subject to a minimum of Rs.500.00 plus GST would get levied. We request you to effect payment of the over the limit amount ( if not done earlier ) to regularise and make your card account available for further usage and also suggest you to henceforth make use of your card within the assigned credit limit to avoid being a levy of charges. You may refer to the below link for details of the same: https://bit.ly/2k7MGwQ.

-Anay
HDFC Bank Customer Assistance

Dec 16, 2018

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please share your Card No. with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Anay
HDFC Bank Customer Assistance