[Resolved]  HDFC Bank Credit Card — regalia credit card

Address:

403515

I had an all miles hdfc credit card which was valid till 10/18. However on the 3rd oct i received an e statement for a new regalia card which i had not yet received. As such i couldn't read the statement as i didn't have the card number needed for the password. When i wrote to hdfc they sent me the same. But i was sent an otp password which i had to validate at an atm. I tried several atm's but was not succesful. Till i managed to do so at my 4th attempt.in order to ensure the card was working i withdrew rs 1000. But i was surprised to receive my monthly statement. But what is surprising is that i have been billed the following without my knowledge,
Cash advance fee rs500/-
Igst rs 90
Finance charges rs 10.33.
Why have i been billed these extra charges? Can you ask them to please justify them. They do not reply to me,
Especially why a cash advance fee?