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HDFC Bank Complaints & Reviews

2.9
Updated: Feb 20, 2026
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M
marina monteiro
Nov 14, 2018
Resolved
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Resolved

Address: 403515

I had an all miles hdfc credit card which was valid till 10/18. However on the 3rd oct i received an e statement for a new regalia card which i had not yet received. As such i couldn't read the statement as i didn't have the card number needed for the password. When i wrote to hdfc they sent me the same. But i was sent an otp password which i had to validate at an atm. I tried several atm's but was not succesful. Till i managed to do so at my 4th attempt.in order to ensure the card was working i withdrew rs 1000. But i was surprised to receive my monthly statement. But what is surprising is that i have been billed the following without my knowledge,
Cash advance fee rs500/-
Igst rs 90
Finance charges rs 10.33.
Why have i been billed these extra charges? Can you ask them to please justify them. They do not reply to me,
Especially why a cash advance fee?
Dec 15, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Nov 14, 2018
HDFC Bank Customer Care's response
Dear Customer,

I request you to share your complete concern, Card No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance
Pls send me the reason of my credit card application rejected?
Please help

i received below message.

Your trx is debited to HDFC Bank CREDIT Card for Rs. 129.00 in MUMBAI at AMAZON1258399 on[protected]:17:35:30.This is not an authenticated trx as per RBI Mandate effective 1 May 12
Reservation Failed while booking a train ticket. Refund status in IRCTC shows money is refunded. I got a message that amount 2961.96 is creditedreversed by IRCTC from HDFC bank, but amount is not credited yet.
Date of Payment: 3-NOV-2018
Date message received: 5-Nov-2018
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    D
    DIPENDAR KUMAR
    from Noida, Uttar Pradesh
    Nov 14, 2018
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    Address: Ghaziabad, Uttar Pradesh, 201009

    Hello sir ..mere pass 272000 ka loan hai
    175000 blance hai ab .koi bhi installment bounce nahi hai but ab Meri job bhi nahi hai or Meri family ki halat bhi sahi nahi hai plzz mujhe ye loan steallment karana hai plzz help me ...Meri installment 7297 jati hai but mai ab pay nahi kar pahuga ..Ghar mai father and brother ki bhuat tabiyat kharabh hai ..help me

    Dipendar Kumar
    [protected]
    Ghaziabad
    HDFC Bank customer support has been notified about the posted complaint.
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      I
      Infant Elias
      from Bengaluru, Karnataka
      Nov 14, 2018
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      Dear sir / madam,

      I had got a call from the hdfc ergo saying that there is some offer for new policy.
      They deducted rs.9815/- on 27 nov 2015, later i did not get any official confirmation or email stating that my policy is generated,
      Today i. E.[protected], i checked with hdfc ergo app for the details where i got the policy has been raised on 27 nov 2015 and also has expired on 26 nov 2017 as per the information in the app, since i did not have any information/ official conformation about the policy raised, i now want hdfc ergo to refund my amount rs.9815/-, if you deny i am liable to raise suit against hdfc ergo in the court.

      Kindly do the need full.

      Regards
      Infant elias
      [protected]
      [protected]@yahoo.com
      HDFC ERGO General Insurance customer support has been notified about the posted complaint.
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        J
        jafrin ibrahim
        from Chennai, Tamil Nadu
        Nov 14, 2018
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        Address: 600122

        I am HDFC credit card holder. 1399 rs auto debit from my credit without my permission . i have not given any authorization to activate one assist from my side . i spoke to one assist customer care they are not responsive. i want to cancel my membership from one assist and i want that amount should be refund . Activation date:13/11/2018
        relationship no:5706073
        my card last four digit :3915
        HDFC Bank customer support has been notified about the posted complaint.
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          A
          akash21391
          from Hyderabad, Telangana
          Nov 14, 2018
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          I have never applied for credit card or any of the other facilities at HDFC bank. Still they somehow they got my mobile number and started calling me. I getting a call daily and sometimes even 4 times a day.
          Even after requesting many times, they don't stop calling.

          Requesting to please remove my number from their database. I don't need any of their services.
          My number is [protected]
          Thanks
          HDFC Bank customer support has been notified about the posted complaint.
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            S
            sanjay9gera
            from Kota, Rajasthan
            Nov 14, 2018
            Resolved
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            Resolved

            Address: Sonbhadra, Uttar Pradesh, 324001

            I had closed my home loan by paying full and final amount on 13 feb 2015 where my wife was also coapplicant in the same now this same account which got closed and noc was issued shows closed in my cibil but not in my wife's cibil and thus effecting her cibil score and credibilty, even bank people and cibil is not supporting going through severe mental haressement, please resolve the issue and oblige
            regards
            sanjay gera
            Dec 22, 2018
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Nov 20, 2018
            HDFC Bank Customer Care's response
            Dear Sanjay,

            We assure you that our team is looking into your concerns & will get back on the same

            Regards,
            Team HDFC Home Loans
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              S
              Surya Prakash Chinta
              from Rajahmundry, Andhra Pradesh
              Nov 18, 2018
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              Address: Hyderabad, Telangana

              I did a transaction at Hyderabad on 6th November 2018 of rs 3500 through POS(ATM SWIPE). Later, it was cancelled by merchant because the amount is 35000, not 3500. And, he says Void Sale will give you amount back within 24hours and given me a slip of Void Sale.

              Date of Incident: 6th November

              The transaction was done on 6th November at Hyderabad Patny Center through POS( ATM Swipe). The Amount was about 35000 but instead, it was placed 3500. After the transaction, we noticed it and cancelled the transaction by void sale. My Bank is SBI and resellers is HDFC. The amount has not credited till now and I am worried about that transaction.
              HDFC Bank customer support has been notified about the posted complaint.
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                R
                Rajinder Kumar Choudhary
                from Jaipur, Rajasthan
                Nov 14, 2018
                Resolved
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                Resolved

                Address: 110051
                Website: Hdfc

                I have been made online edmc property tax twice transaction gateway hdfc bank through sc credit card name of rajinder kumar choudhury on dt-28/06/2017 & 30/06/2017 property i'd[protected] &[protected] amount rs-676.45 + 680.54=1356.99 mcd sent the email many times to hdfc bank for refund the amount mcd also sent email on dt-28/06/2018 at-3.41pm but no refund the amount till date plz solve the issue immediately plz confirm me immediately
                Dec 21, 2018
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Nov 15, 2018
                HDFC Bank Customer Care's response
                Dear Customer,

                We have taken note of your comments expressed in your mail and you may look forward to receiving a response to your e-mail id in 5 working days. The reference number for this interaction is[protected]. We request you to bear with us in the interim.

                -Manoj
                HDFC Bank Customer Assistance
                Nov 16, 2018
                Updated by Rajinder Kumar Choudhary
                Plz see the attachment all proof in this attachment captured results transaction ID merchant track I'd amount for refund the payment of edmc Property tax made online by SC credit card name of Rajinder Kumar Choudhary MCD sent the mails to HDFC Bank for refund the payment but not refund the payment captured by HDFC Bank M id[protected] Transaction id-[protected] & [protected] currency code-356 Terminal id[protected] Au code-001210 & 006474 captured D amount-669 dt-28/06/2017 & 30/06/2017 received time-04.02PM & 12.06PM c card no-3956
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                  A
                  Ankurthakur1984
                  Nov 14, 2018
                  Resolved
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                  Resolved

                  Address: Bangalore, Karnataka, 560103

                  I had raised complaint (Written as well as customer care) to hdfc bank about one of the disputed transaction hard-declined by e-commerce site (Amazon india).
                  The transaction had happened on 15th of nov for amount of rs.1368/- (Ref: pf[protected]). I had raised dispute claim form with hdfc as well as called up several times in customer care but had received no feedback/inputs.
                  The claim is still pending as unattended.
                  Dec 15, 2018
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 14, 2018
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We are working on your concern vide Ref ID: HBL=[protected] and will revert to you in 3 working days.

                  -Zubin
                  HDFC Bank Customer Assistance
                  Nov 19, 2018
                  Updated by Ankurthakur1984
                  Please update the status.
                  Nov 19, 2018
                  Updated by Ankurthakur1984
                  Attached is the dispute claim form.

                  Nov 27, 2018
                  Updated by Ankurthakur1984
                  Update Please.
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                    B
                    Babu lal jarwal
                    from Champa, Chhattisgarh
                    Nov 14, 2018
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                    Address: 301408

                    मेरा loan ac no[protected] है मेरा loan अभी हुआ नही है property की registery अभी हुई नही है dt 15/11/18 को registery होनी है और मेरी loan की पहली किस्त 14/11/18 को 35598 rs काट ली है जब मेने hdfc ltd alwar office में जाकर बात की तो कोई जवाब नही दिया और कहा कि क़िस्त तो कटनी ही थी जबकि मुजे अभी तक कोई payment नही मिला है और loan की क़िस्त पहले ही काट ली है क्या कस्टमर से ऐसा ही किया जाता है
                    Nov 14, 2018
                    Updated by Babu lal jarwal
                    Team leader mr. Manish sharma hdfc ltd साहब जी से मिला जिसने कहा कि अब कुछ नही होने वाला है
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                      J
                      John1111
                      from Chennai, Tamil Nadu
                      Nov 14, 2018
                      Resolved
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                      Resolved

                      Address: Chennai, Tamil Nadu, 600096

                      Re: loan number ending with 0768 and aan# [protected]

                      I got a legal letter from your end that sufficient fund was not in my account to debit the emi.

                      Actually i purchased a macbook laptop using my debit card, my debit card liked to my salary account: 501xxxxxxx7256

                      But, when i checked the legal letter, it is mentioned that they were trying to deduct amount from my current account: 502xxxxxxx4172

                      I really wondered how they are trying to deduct the emi from my current instead of my savings account.

                      This was wrongly updated from your end and charging penalty to me. It is totally unacceptable.

                      Please ask them to check and remove all the penalty and link the emi deduction to my saving account where i am using my debit card.
                      Jul 25, 2019
                      Complaint marked as Resolved 
                      I did not get proper resolution for this issue
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 15, 2018
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

                      -Manoj
                      HDFC Bank Customer Assistance
                      Nov 16, 2018
                      Updated by John1111
                      Please revert me back me soon. Iam getting call to pay the EMI directly in bank with penalty.
                      I wondered why they are not able to link the loan amount to my savings account and deduct money and it is not my issue. It is the problem from your end that you wrongly linked the EMI to the current account instead of savings account.
                      Nov 28, 2018
                      Updated by John1111
                      Still penalty amount was not deducted..
                      Nov 28, 2018
                      Updated by John1111
                      Still penaulty amount was not removed
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                        J
                        John1111
                        from Chennai, Tamil Nadu
                        Nov 14, 2018
                        Resolved
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                        Resolved

                        Address: 600096

                        I got a legal letter from your end that sufficient fund was not in my account to debit the emi.

                        Actually i purchased a macbook laptop using my debit card, my debit card liked to my salary account: 501xxxxxxx7256

                        But, when i checked the legal letter, it is mentioned that they were trying to deduct amount from my current account: 502xxxxxxx4172

                        I really wondered how they are trying to deduct the emi from my current instead of my savings account.

                        This was wrongly updated from your end and charging penalty to me. It is totally unacceptable.

                        Please ask them to check and remove all the penalty and link the emi deduction to my saving account where i am using my debit card.
                        Dec 16, 2018
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Nov 14, 2018
                        Updated by John1111
                        Abobe issues's last four digit loan number 0768 and AAN# [protected]
                        Verified Support
                        Nov 15, 2018
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        Kindly email us at [protected]@hdfcbank.com and share us the copy of the letter received by you so that we can check and assist you on priority. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                        -Manoj
                        HDFC Bank Customer Assistance
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                          S
                          Suresh S Bangalore
                          from Chennai, Tamil Nadu
                          Nov 14, 2018
                          Resolved
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                          Resolved

                          Address: Bangalore, Karnataka
                          Website: www.hdfcbank.com

                          I took two wheeler loan in centurion bank (Silk board branch), bangalore in 1999 and repayed it within 18 months. Now, i'm requesting noc from hdfc bank for renewal of fc for my bike. But no action is taken from the bank's side. Name: s. Suresh
                          Vehicle no: ka 03 x 8553.
                          Ph. No:[protected]

                          Please help me and guide me for further proceedings. Thanks in advance.
                          Dec 18, 2018
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Nov 14, 2018
                          Updated by Suresh S Bangalore
                          I also have my original RC book that has been issued after repaying the full loan amount.

                          Verified Support
                          Nov 14, 2018
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          I request you to share your Loan Account No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                          -Manoj
                          HDFC Bank Customer Assistance
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                            H
                            hemarao
                            from Bengaluru, Karnataka
                            Nov 14, 2018
                            Resolved
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                            Resolved

                            I have raised cheque book request on 2nd november using internet banking, on 3rd of november i have received sms with dtdc courier awb-x25411645 number, it supposed to be delivered within 7 working days, till now i didn't received it, so i tracked with the help of awb-x25411645 number, it is showing like delivered at pallikarani, i was wondering why they have delivered pallikarani instead of padur and to whom they delivered, so i called hdfc customer care for the same, team don't have any information except courier details, so i have raised the complaint for the same (Chnc[protected]) i am dissatisfied with the hdfc banking services, the bank even don't have tracking info what they delivered and whether it delivered to customer or not, could you please look into the issue and update me.
                            Nov 21, 2018
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Nov 21, 2018
                            Updated by hemarao
                            Terrible service by HDFC BANK, finally cheque book reached me
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                              R
                              Rameshmerrill
                              Nov 14, 2018
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                              Address: 600033

                              I bought laptop from amazon using hdfc bank debit card emi loan, but that product came fully damaged so i did return my product to amazon. After my return amazon processing my refund money process. But after that yet to cancel and refund my amount from hdfc bank side. Meanwhile hdfc bank debited my first emi amount from my account.

                              So i want refund my deduction amount and cancel that emi process as soon as possible.
                              HDFC Bank customer support has been notified about the posted complaint.
                              Nov 26, 2018
                              Updated by Rameshmerrill
                              My complaints raise till to above 15 days but no use
                              Dec 06, 2018
                              Updated by Rameshmerrill
                              My amount refunded from hdfc bank,

                              Thankyou for your services.
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                                Pradyut2018
                                from Bankura, West Bengal
                                Nov 13, 2018
                                Resolved
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                                Resolved

                                Address: Kolkata, West Bengal, 700028
                                Website: Kolkata

                                The company has charged lounge access fee. Before taking the card, i told the executive regarding my requirement which was quite clear to them. They suggested to take regalia credit card along with the priority pass.
                                Now, when i accessed the card, they charged inappropriately. Several emails and follow up was done but still no luck. I have all the proofs with me. Already following up with them since 2 months. But didnt got any response to revert the amount. Please look into this with priority.
                                While taking the card, i was told that i wont be charged if i access the delhi airport which was my requirement while travelling to and from delhi airport. But they charged both the times.
                                And, the bill of accessing lounge came exactly after 3 months. One for 26th may, 2018 and another for 04th june, 2018.
                                When they generated the bill for 26th may, 2018. I dropped one email. Hdfc bank refunded that amount except the gst which i agree to pay. But again after 10 days they charged another amount which i am following up with them since 2 months but no luck.

                                If the priority pass was not free for accessing delhi airport being an indian, and my requirement was quite clear then why they gave me that card.

                                Please let us know if addtional information is required.

                                Many thanks in advance.

                                Thanks,
                                Pradyut
                                Dec 16, 2018
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 14, 2018
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim.The reference number for this interaction is[protected].

                                -Zubin
                                HDFC Bank Customer Assistance
                                Verified Support
                                Nov 15, 2018
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We infer from your e-mail that you have accessed the lounge using your priority pass. Hence, applicable charges have been billed to your credit card account. We wish to inform you that effective May 25, 2017, there is a revision in the lounge access program on your Regalia card. All domestic lounge visits using Priority Pass shall be charged as applicable. Further, the changes in the priority pass programme were intimated and communications were sent through the below modes. The same is not in isolation to your card account but is followed as a standard procedure across all card accounts. Please visit our website for further details.

                                -Nadia
                                HDFC Bank Customer Assistance
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                                  R
                                  Raghunandan Bagare
                                  from Bengaluru, Karnataka
                                  Nov 13, 2018
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                                  Address: Bangalore, Karnataka, 560037

                                  HDFC bank kormangala branch, Bangalore is making employees to make work forcefully late night. Their network is down due to which employees are suffering. My fiance came back from bank to PG at 6:30 pm and she was called bank to complete the pending work till late night of 9 pm. No security will escort her back to PG as per government rules. Need to penalize the branch manager and improve their network and dead slow applications.
                                  HDFC Bank customer support has been notified about the posted complaint.
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                                    A
                                    Arif Shahnawaz
                                    from Madhubani, Bihar
                                    Nov 13, 2018
                                    Resolved
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                                    Resolved

                                    Address: 846004

                                    My wife hena Arif account number [protected] in hdfc darbhanga..Bihar ...never applied for a credit card...but we received a credit card ...why???????... It's a bad policy ... when I contacted the bank they are saying ...pls give application...I gave application ...then they say ..you have to consult customer care...and you have to fill a form ...I am tortured now by this type of cheaper and mean attitude by hdfc people ... shameful act we are very old customers ...not only one whole family ...8 account...we will close all
                                    Dec 24, 2018
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 15, 2018
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    Let us look into it for you. Please share your Card No. with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                                    -Anay
                                    HDFC Bank Customer Assistance
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                                      S
                                      Shubhank Kulshreshtha
                                      from Agra, Uttar Pradesh
                                      Nov 13, 2018
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                                      Address: 282005

                                      I had done a payment of rs. 7500 towards aktu exam reg fees today.
                                      For name - shubhi kulshreshtha
                                      Roll no - [protected]

                                      Payment id - 26d680cde40547a1b3d8

                                      Mis no. - ems[protected]

                                      Transaction id (As per my pnb account record by which it was paid[protected]

                                      After the amount was debited, server error was displayed and it got closed.
                                      Pls look after the issue and help me get my money back or link the payment i'd and transaction i'd.
                                      Nov 13, 2018
                                      Updated by Shubhank Kulshreshtha
                                      U can email me through Kul.[protected]@gmail.com.
                                      And get it done asap
                                      Nov 14, 2018
                                      Updated by Shubhank Kulshreshtha
                                      Sir,
                                      Pls help me get my refund from aktu..
                                      I had done a payment of rs. 7500 towards aktu exam reg fees on 13 november at 1:47pm .

                                      Payment Id: 30D4B6D740BD4C14A58B

                                      After the amount was debited, server error was displayed and it got closed.

                                      Pls look after the issue and help me as soon as possible.
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                                        vikram_tariyal
                                        from Delhi, Delhi
                                        Nov 13, 2018
                                        Resolved
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                                        Resolved

                                        Address: New Delhi, Delhi

                                        Dear sir hdfc life reject my husband's death claim under the above policy and paid only 29421.63/- against policy amount of 3 lacks. My husband died on 19 april 2018 my husband died brain stock in hospital. I submit all treatment report with claim.

                                        My husband was in private job and was only earning member in family. Now i and my 2 children is helpless without money.

                                        Please help to release the insurance amount of policy.

                                        Thanking you.
                                        Rajeshwari negi
                                        W/o late sri jaipal negi
                                        Policy no. 19333607
                                        Mobile [protected]
                                        Dec 20, 2018
                                        Complaint marked as Resolved 
                                        HDFC Life customer support has been notified about the posted complaint.
                                        Verified Support
                                        Nov 14, 2018
                                        HDFC Life Customer Care's response
                                        Hi, to address any unresolved concern of customer kindly inform the customer to write to us at [protected]@hdfclife.com . Alternatively, customer can connect with our contact center on[protected]local charges applicable) from Mon to Sat between 10.00 AM to 7.00 PM. Kindly do not prefix any country code e.g. +91 or 00.
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