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HDFC Bank Complaints & Reviews

2.9
Updated: Feb 20, 2026
Complaints 32944
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HDFC Bank reviews & complaints page 843

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R
Rajesh Padhy
from Burla, Odisha
Nov 13, 2018
Resolved
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Resolved

Address: Sambalpur, Odisha, 768017

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 2960 without my concern on date:13/11/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

Oneassist relationship number : 5676559
Name :- rajesh kumar padhy
Mobile no. :- [protected]
Credit card number ending :- 2960
Aug 5, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Dear Rajesh,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3718721. Your amount 1399/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.
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    S
    ska971099
    Nov 13, 2018
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    Address: 110032

    Please note that i have account in HDFC bank and i applied for HDFC Credit Card and got Reference No : 18J[protected]N1. I got all verification done at my office and residence too. I got multiple calls at office too for verification. I checked in HDFC Link showing track your card application. Found the reason as follows. Application Reference Number 18J[protected]N1 Status DISAPPROVED. I called Customer CARE and they are not giving any reason for Rejection. Then i i have visited to my branch they told me your application got rejected due to residence declaration with landmark required (file enclosed) and this is not valid reason cause physical verification had been done during process and even before opening my account in HDFC bank. I've gave declaration form to bank as they asked for (file enclosed) It's already been more than 20 days waiting for my credit card. Hoping for positive response cause It is my dignity which got effected and i am fully made up my mind for filing legal case against HDFC. I never had any credit card or liabilities from any bank in the past. Regards shubham aggarwal my customer id[protected]. Please suggest me what is next process.Hoping positive response.
    HDFC Bank customer support has been notified about the posted complaint.
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      S
      Sandeep123987
      Nov 13, 2018
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      Address: Pune, Maharashtra, 411045

      I have Provided 3 blank cheques while processing my home loan application with number 634XXXXXX however the first cheque was ok but for the second it bouced despite having sufficient balance in account and the reason when i called the help line was a mistake from branch in filling the amount in words and numbers which caused me an additional charge of around 400/- why should i pay for banks mistake? is their any way to stop the mishap for the next cheque

      thank for your support
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        K
        Kamble Somnath
        from Mumbai, Maharashtra
        Nov 13, 2018
        Resolved
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        Resolved

        Address: Mumbai City, Maharashtra, 400703

        Dear sir,
        I have been holding the account in your bank from last 4 years. But its very sad to say that, i am very unhappy with your service.
        On 23rd oct 2018, rs.27100 has been debited from my account without my knowledge. According to the message i received, the transaction was executed via phonepe app and i lodged a complaint in the bank on the same day. (Complaint number mump[protected]). After several follow up from the bank, bank informed me that the money cannot be refunded as the otp was shared by me. When i clearly stated in the complaint that the otp has not been shared by me as i have not received any otp message from your bank.
        I request you to please address my complaint and do a proper investigation on the same.
        Dec 28, 2018
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Nov 14, 2018
        HDFC Bank Customer Care's response
        Dear Customer,

        The Reference number for your query is HBL=[protected]. You will receive an Email response from us within 3 working days.

        -Zubin
        HDFC Bank Customer Assistance.
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          M
          madhuri revalla
          from Hyderabad, Telangana
          Nov 13, 2018
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          Address: 500032

          Team,

          I have been a HDFC customer for more than six years now and for the first time i am highly disappointed the way team has been working on my loan application. I have sent several follow up emails but did not receive response for any of them. I have also spoke over phone to couple of people and they give me layman excuses when i ask about my Loan processing Status. This is highly intolerable and not at a professional level work environment. I regret for choosing HDFC for my Home loan.

          I have lost my patience now it been a month since i applied. if this team fails to respond to my email ASAP, i will escalate this complain further to the higher authorities.

          Thanks,
          Madhuri
          HDFC Bank customer support has been notified about the posted complaint.
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            D
            DeviSree08
            from Chennai, Tamil Nadu
            Nov 13, 2018
            Resolved
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            Resolved

            Address: Chennai, Tamil Nadu, 600055

            I am l devisree, i got an offer form hdfc bank regarding credit card, as such i was not interested in it but still i looked into the offers and they gave me offer for money back life time free card. I applied for the same and got the card within two weeks. When i received mu credit card it was not the samw which i applied for, it was regila and the name in the credit card was also printed incorrectly.
            I tried to approach the bank executives through the toll number but did not get any response from there side.
            I am really disappointed by the services the bank is providing.
            I would like to either discard the card immediately or want a replacement as soon as possible.

            My reference no is [protected]
            Name : l devisree
            Spelling mistake in credit card
            Its printed as l devishree
            Address is plot no 8 second street, ellaiamman nagar, muthapudupet iaf avadi
            Chennai 600055
            Look into this regard as soon as possible
            Dec 17, 2018
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Nov 14, 2018
            HDFC Bank Customer Care's response
            Dear Customer,

            We request you to write to [protected]@hdfcbank.com from your registered e-mail address with regard to your query on card issuance for further assistance. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

            -Zubin
            HDFC Bank Customer Assistance
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              S
              Sang521
              from Tiruchengode, Tamil Nadu
              Nov 13, 2018
              Resolved
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              Resolved

              I am a hdfc bank credit card holder. The bank has auto debited rs. 2599/- from my credit card number ending with 1630 without my confirmation of renewal on date:03/11/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.2599/-

              Oneassist relationship number : 3023934
              Name :- sangeetha g
              Mobile no. :- [protected]
              Credit card number ending :- 1630
              Aug 5, 2021
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Dear Customer,

              Greetings from OneAssist!

              We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3719052. Your amount 2599/- will be credited in bank account within 5 to 7 working days.

              Regards,

              Devendra,

              OneAssist, Social Media Team.
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                S
                Sadi Girija
                from Vijayawada, Andhra Pradesh
                Nov 13, 2018
                Resolved
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                Resolved

                Address: Visakhapatnam, Andhra Pradesh, 530013

                Hi,

                I am a hdfc bank credit card holder. The bank has auto debited rs 1399 from my credit card number ending with 4893xxxxxx3704without my authorization.

                I don't want this membership, so cancel the membership and refund the same. Please take the necessary action asap otherwise i will have to take action against this illegal fee charged without intimation.

                As per your received mail, oneassist relationship number : 5673362

                Regards,
                Girija s
                Dec 14, 2018
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Nov 13, 2018
                HDFC Bank Customer Care's response
                Dear Customer,

                We understand from your mail that you wish to cancel One Assist program enrolled on your card account. We would like to inform you that due to security reasons we are unable to process your request through mail. Hence, we request you to contact our Phone Banking officers at any of our 24-hour Phone Banking numbers mentioned in the below URL. We also request you to contact the below-mentioned numbers to cancel One Assist Program. India Toll-Free No. –[protected] Alternate No. –[protected] or write to [protected]@one assist.in.

                -Manoj
                HDFC Bank Customer Assistance
                Hi,

                I see a deduction in my credit card statement, please clarify what is this for...

                Transaction Date04/11/2018
                DescriptionMER EMI, PRECLO INT,[protected]
                Amount34.95
                Transaction TypeDr

                Transaction Date04/11/2018
                DescriptionMER EMI, LOAN PRECL,[protected]
                Amount4, 839.91
                Hi sir,

                I made a payment of rs 16000 yesterday in wrong beneficiary account number, i would like to reverse transaction from that account to my account.
                Dear Customer,

                Greetings from OneAssist!

                We regret the inconvenience caused. We have forwarded your case to the concerned team. They will get back to you shortly.

                Regards,

                Devendra,

                OneAssist, Social Media Team.
                Dear Customer,

                We regret the inconvenience caused. As per the telephonic conversation you have had, Your membership cancellation is under process vide service request number 3719079. Your refund amount 1899/- will be credited in bank account within 4 to 5 working days.

                Regards,

                Devendra,

                OneAssist, Social Media Team.
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                  P
                  Pannerselvam90
                  from Chennai, Tamil Nadu
                  Nov 13, 2018
                  Resolved
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                  Resolved

                  got refund with arn number. but not credited amount to my bank account

                  I got two refund with arn number from aliexpress.com on the dates[protected] and[protected]. But amount is not credited to my account. Also tried to contact hdfc customer care service not responding. Arn number is below for each refund :

                  First one arn : 05438648227070000122843

                  Second one arn : 50438648229090000100266

                  Kindly help on this issue..

                  Regards
                  Panner...
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                  G
                  Girija Murugan
                  Nov 13, 2018
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                  Address: 600087

                  Pension loan sanctioned but not disbursed stating door locked. This is not the way to not disburse the amount. If door locked means let them contact flat secretaries or neighbours. I have provided all the detsils tobhdfc bank. But you people are quite and harassing the customer does not sound good. Take immediate steps.
                  HDFC Bank customer support has been notified about the posted complaint.
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                    T
                    Tophan sethy
                    from Talcher, Odisha
                    Nov 13, 2018
                    Resolved
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                    Resolved

                    Sir,
                    I request you please consider my negative balance and i am very poor on able to pay and continue my account long time.
                    Kindly think about my negative balance
                    There for i pray to you cut my negative balance i shall ever grateful to you. I waiting your call & sms, [protected], [protected]

                    Yours faithfully
                    Accouter tophan sethy
                    Dec 15, 2018
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Nov 13, 2018
                    Updated by Tophan sethy
                    Please Kindly Check as soon as & Contact to my no.
                    Verified Support
                    Nov 13, 2018
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We have noted your concerns on credit card outstanding and we request you to contact our Debt Management Officer at the below mentioned number to discuss further[protected] / 40372303.

                    -Manoj
                    HDFC Bank Customer Assistance
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                      L
                      Laxmipriya Das
                      from Anand, Gujarat
                      Nov 13, 2018
                      Resolved
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                      Resolved

                      I extremely unsatisfied customer now... I have purchased a hdfc super income plan.
                      Insurance money was charged twice. I have reached out to the person who helped me purchase the plan.
                      They have been stalling me every single day stating money will be refunded, it has been more then a week.
                      I have been patient enough due to diwali vacation but hdfc doesn't care about there customer.
                      I want me money back. If anyone has questions call me on [protected]
                      Dec 25, 2018
                      Complaint marked as Resolved 
                      HDFC Life customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 14, 2018
                      HDFC Life Customer Care's response
                      Hi, if policyholder have any unresolved issue with respect to your HDFC Life policy. Kindly inform to the customer that write to us at [protected]@hdfclife.com from his / her registered id to have the same look into and addressed.
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                        S
                        Snehanshu Sarkar
                        from Bhubaneshwar, Odisha
                        Nov 13, 2018
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                        Address: Kolkata, West Bengal, 700085

                        Yesterday on 12.11.18 at 23.42 hrs I have received a SMS on my registered mobile - [protected] for transaction of Rs.4368.95 by AMZN Drive on 12.11.18 at 20.34 hrs from my HDFC Credit Card ending 1371. But this transaction was totally fraud & I don't the same.
                        So please check the fraud transaction & reverse my above amount.
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                          P
                          Pïýûsh MätHâñè
                          from Ahmedabad, Gujarat
                          Nov 13, 2018
                          Resolved
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                          Resolved

                          Address: Indore, Madhya Pradesh, 452006

                          Hi, myself piyush mathne and i am belongs to indore my credit card no [protected] has lost so i hot listed old card and i had sent an application by personal courier 2 times to your chennai branch for reissue the new card but it got rejected due to signature mismatch. Since i have taken your card 1 years back i forgot the signature but nobody is helping me about what is procedure to verify my old signature with your bank. And i was shocked when your phone banking executive advise me to apply for new card and nobody bother to resolve the dispute. And i have approx. 4000 points on my old card if you check my history with card i being loyal and good customers of yours for last 1 years, so please help me in this case
                          Dec 20, 2018
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 14, 2018
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We have taken note of your comments expressed with regard to your credit card, you may look forward to receiving a response to your e-mail id in 3 working days. The reference number for this interaction is[protected].

                          -Zubin
                          HDFC Bank Customer Response.
                          I have lost my gift plus card I have not used it but that amount is there in the card so what is the solution to get new card and the card is given by the company.
                          Received following SMS on my mobile from HDFC Bank on 7th Nov 2018:-
                          ------
                          ACH Debit mandate registered for Rs. 50000 /- in A/c No.XXXXXXXXXXXX20 for CANFIN HOMES LTD with UMRN No.HDFCXXX[protected]XXXX.
                          ------

                          Please check and resolve this issue.
                          Kindly provide me a feedback ASAP.

                          Thanks
                          Punjab police ki salary double credit hui thi .jo ki revert kr li gyi . Meri salary 1 month ki ayi thi jo ki vo bhi revert kr li gyi hai jisse mera balance - me ho gya hai kishte bond ho gyi hai muje charge lgea pls help me out
                          While adding beneficiary not receiving OTP. Can you look into this asap. Thanks.
                          I have been trying customer care For HDFC Credit cards i need to transfer my amount into EMi
                          This is something important and these people are not responding
                          You are into wrong hands. Hdfc is fraud and uselesw. You have to wait ur life time to reach them through call.

                          My sincere advise close your hdfc credit card account.

                          Take kotak mahindra bank account. Very flexible for common man needs with day 1 EMI option available.
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                            L
                            lakshmidurga027
                            from Coimbatore, Tamil Nadu
                            Nov 12, 2018
                            Resolved
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                            Resolved

                            Address: 500050

                            I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 4106 without my concern on date:09/11/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

                            Oneassist relationship number : 5677249
                            Name :- k lakshmi durga
                            Credit card number ending :- 4106
                            Aug 8, 2021
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Two wheeler loan details pioneer finance company
                            Hitesh hareshlal Boneja
                            I have need my two wheeler loan a/c details and statement.Please give the statement immediatly
                            [email protected]'s reply, Nov 8, 2018
                            I lost my customer id& loan account number
                            Yesterday I transferred payzapp wallet to my bank account.. Transactions successfully done in wallet but amount not credit in my account...my bank details all correct... Some details I already used many more times..
                            My no.. [protected]
                            I called up to hdfc credit card some one called Prince provoked me with his rude behiviour
                            Dear Lakshmi,

                            Greetings from OneAssist!

                            We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3718935. Your amount 1399/- will be credited in bank account within 5 to 7 working days.

                            Regards,

                            Devendra,

                            OneAssist, Social Media Team.
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                              V
                              vasusiripi
                              from Chennai, Tamil Nadu
                              Nov 12, 2018
                              Resolved
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                              Resolved

                              Address: 517569

                              Hi Consumer complaints forum,
                              Today i want to say one thing about hdfc the worst bank is the hdfc they are not told about salary ac if goes to saving if its happened also deduction details not maintained i don't what to stay for hdfc close my ac in that bank and revert my deduction amount kindly refund money
                              Already also i send mail to [protected]@hdfcbank.com and [protected]@hdfcbank.com even though they are not give reply this is one of the fraud bank please kindly try to refund my amount

                              Regards,
                              vasu,
                              [protected].
                              Dec 17, 2018
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Nov 13, 2018
                              Updated by vasusiripi
                              not reply till now hdfc bank representives
                              Verified Support
                              Nov 14, 2018
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We are working on your concern vide Ref ID: HBL=[protected] and will revert to you in 3 working days.

                              -Zubin
                              HDFC Bank Customer Assistance
                              Nov 24, 2018
                              Updated by vasusiripi
                              I wasn't not get my refund back still now waiting for response
                              Dec 06, 2018
                              Updated by vasusiripi
                              Only I got 600rs revert remaining 108rs not given Hdfc kindly refund full amount

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                                N
                                Natarajan Partha Sarathy
                                from Ernakulam, Kerala
                                Nov 13, 2018
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                                Address: 603103

                                I had lost my food card and hence I blocked it. I was informed by the bank officails to apply for a new card and then they can transfer the remaining amount from my old card to the new card. But I am unable to apply for a new card since already a card exist on my Employee ID. Kindly let me know how to apply for a new card if already one card is available in same employee ID.
                                HDFC Bank customer support has been notified about the posted complaint.
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                                  R
                                  from Pune, Maharashtra
                                  Nov 12, 2018
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                                  Address: Nashik, Maharashtra, 422101

                                  माझे नाव राहुल भालेराव, HDFC banket माझे 5वर्षांपासून सलरी खाते आहे, माझे मागील 3वर्षापूर्वी credit card payment 1200 pending होते, दरम्यान मला बँकेकडून Pyement घण्यास कोणीही नाही आले किवा call नाही आला, मला आज HDFC बॅंकेतून call आला . तुमचे Pyement भरले नाही ..call आलेल्या व्यक्तीचे नाव मोबाईल न
                                  [protected]
                                  Yogesh Bauskar, Tejas Agro,
                                  या व्यक्ती call आला Time 11vajela 12/11/2018
                                  आला .ते म्हणाले की Pyement का नाही केले. मी म्हटलं मी नंतर Pyement करणार,
                                  त्या ladis मला म्हणी की तुमची Pyement भरण्याची औकद आहे का .
                                  अक्कल आहे का मूर्ख माणसा, या भाषेत बोलत होत्या,
                                  मी नाशिक police station मध्ये त्या व्यक्तीची आणि HDFC Bank chi Complent के ली आहे,
                                  लवकरच त्या व्यक्ती वर कारवाई होणार आहे .
                                  लवकरात लवकर मला reply करणे नाहीतर, paper, news, Media, TV,
                                  टाकणार आहे...
                                  [protected]
                                  [protected]
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Nov 12, 2018
                                  Updated by [email protected]
                                  माझे नाव राहुल भालेराव, HDFC banket माझे 5वर्षांपासून सलरी खाते आहे, माझे मागील 3वर्षापूर्वी credit card payment 1200 pending होते, दरम्यान मला बँकेकडून Pyement घण्यास कोणीही नाही आले किवा call नाही आला, मला आज HDFC बॅंकेतून call आला . तुमचे Pyement भरले नाही ..call आलेल्या व्यक्तीचे नाव मोबाईल न
                                  [protected]
                                  Yogesh Bauskar, Tejas Agro,
                                  या व्यक्ती call आला Time 11vajela 12/11/2018
                                  आला .ते म्हणाले की Pyement का नाही केले. मी म्हटलं मी नंतर Pyement करणार,
                                  त्या ladis मला म्हणी की तुमची Pyement भरण्याची औकद आहे का .
                                  अक्कल आहे का मूर्ख माणसा, या भाषेत बोलत होत्या,
                                  मी नाशिक police station मध्ये त्या व्यक्तीची आणि HDFC Bank chi Complent के ली आहे,
                                  लवकरच त्या व्यक्ती वर कारवाई होणार आहे .
                                  लवकरात लवकर मला reply करणे नाहीतर, paper, news, Media, TV,
                                  टाकणार आहे...
                                  [protected]
                                  [protected]
                                  Hi Team,

                                  I made a transaction on Oct 5th with Incredible India of Rs.299/-. Transaction failed first time and I did not get the refund yet.

                                  I have checked with vendor and he sent me a screenshot that money is not with them.Can you please check and refund the amount.
                                  I made a payment of Rs. 12650 to merchant EBSIDPEDUCATIONINDIA. It showed transaction was failed but money got deducted from my account.
                                  Seems like the merchant used ebs.in as the payment gateway.

                                  Reference Number:[protected]
                                  Date of transaction: 06 Nov 2018
                                  Credit card application number:CC38725750, and refecence number:18J[protected]S2.
                                  Through the link i was tracked, but it's status is Disapproved,
                                  May i Know the reason...
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                                    Damitri Kundu
                                    from Pune, Maharashtra
                                    Nov 12, 2018
                                    Resolved
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                                    Resolved

                                    Address: Bangalore, Karnataka

                                    Hi,
                                    I have not received the money refunded by the amazon.
                                    The confirmatory mail for refund from amazon.in has been received on 9/11/2018.
                                    The amount to be refunded is rs 1557.

                                    The reference no for refund is[protected]
                                    My customer id : 74434376
                                    A/c no : [protected]
                                    Ifsc code : hdfc0000075
                                    It has been more than 3 days since they have sent the mail. So please look into the issue.
                                    Please resolve this issue as fast as possible. If this kind of issue continues i will be forced to close my account in hdfc bank. So please check and the pending refund status and process the payment.

                                    Yours sincerely,
                                    Unsatisfied customer
                                    Dec 18, 2018
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 13, 2018
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    Please forward the copy of email confirmation from Amazon regarding refund of the transaction on [protected]@hdfcbank.com for further assistance. Also, confirm the original date and amount of deduction of your account to expedite investigation process.

                                    -Anay
                                    HDFC Bank Customer Assistance
                                    Deactivate my one assist membership, which is activated without knowing my interest, or else i will deactivatey hdfc bank account, this is second time they have debited ammount from my account.

                                    also i want my money back which is debited on 30th oct 2018

                                    membership id - [protected],
                                    card no (ending 4 digits) - 4726 .
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                                      SivakumarP
                                      from Hyderabad, Telangana
                                      Nov 12, 2018
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                                      Address: Ranga Reddy, Andhra Pradesh, 500049

                                      I have taken home loan from HDFC in March-2016, whenever there is a reduce in ROI they simply ask to pay 5900/- + taxes to get that low interest rate, whenever there is a rise in ROI it will get reflected immediately.
                                      I have paid EMIs for almost 2.5 years-30 months, my actual loan term in 300 months, with recent rise in ROI, HDFC simply increased my tenure months with out any prior approval or intimation, with this my balance tenure period raised from 270 to 303 months, instead they can raise EMI amount on par with raised ROI but they are making us to pay EMIs for longer time and loot customers like any thing.
                                      HDFC Bank customer support has been notified about the posted complaint.
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