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HDFC Bank Complaints & Reviews

2.9
Updated: Jun 7, 2026
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HDFC Bank reviews & complaints page 843

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J
John1111
from Chennai, Tamil Nadu
Nov 14, 2018
Resolved
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Resolved

Address: 600096

I got a legal letter from your end that sufficient fund was not in my account to debit the emi.

Actually i purchased a macbook laptop using my debit card, my debit card liked to my salary account: 501xxxxxxx7256

But, when i checked the legal letter, it is mentioned that they were trying to deduct amount from my current account: 502xxxxxxx4172

I really wondered how they are trying to deduct the emi from my current instead of my savings account.

This was wrongly updated from your end and charging penalty to me. It is totally unacceptable.

Please ask them to check and remove all the penalty and link the emi deduction to my saving account where i am using my debit card.
Dec 16, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Nov 14, 2018
Updated by John1111
Abobe issues's last four digit loan number 0768 and AAN# [protected]
Verified Support
Nov 15, 2018
HDFC Bank Customer Care's response
Dear Customer,

Kindly email us at [protected]@hdfcbank.com and share us the copy of the letter received by you so that we can check and assist you on priority. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Manoj
HDFC Bank Customer Assistance
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    Suresh S Bangalore
    from Chennai, Tamil Nadu
    Nov 14, 2018
    Resolved
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    Resolved

    Address: Bangalore, Karnataka
    Website: www.hdfcbank.com

    I took two wheeler loan in centurion bank (Silk board branch), bangalore in 1999 and repayed it within 18 months. Now, i'm requesting noc from hdfc bank for renewal of fc for my bike. But no action is taken from the bank's side. Name: s. Suresh
    Vehicle no: ka 03 x 8553.
    Ph. No:[protected]

    Please help me and guide me for further proceedings. Thanks in advance.
    Dec 18, 2018
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Nov 14, 2018
    Updated by Suresh S Bangalore
    I also have my original RC book that has been issued after repaying the full loan amount.

    Verified Support
    Nov 14, 2018
    HDFC Bank Customer Care's response
    Dear Customer,

    I request you to share your Loan Account No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

    -Manoj
    HDFC Bank Customer Assistance
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      H
      hemarao
      from Bengaluru, Karnataka
      Nov 14, 2018
      Resolved
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      Resolved

      I have raised cheque book request on 2nd november using internet banking, on 3rd of november i have received sms with dtdc courier awb-x25411645 number, it supposed to be delivered within 7 working days, till now i didn't received it, so i tracked with the help of awb-x25411645 number, it is showing like delivered at pallikarani, i was wondering why they have delivered pallikarani instead of padur and to whom they delivered, so i called hdfc customer care for the same, team don't have any information except courier details, so i have raised the complaint for the same (Chnc[protected]) i am dissatisfied with the hdfc banking services, the bank even don't have tracking info what they delivered and whether it delivered to customer or not, could you please look into the issue and update me.
      Nov 21, 2018
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Nov 21, 2018
      Updated by hemarao
      Terrible service by HDFC BANK, finally cheque book reached me
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        R
        Rameshmerrill
        Nov 14, 2018
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        Address: 600033

        I bought laptop from amazon using hdfc bank debit card emi loan, but that product came fully damaged so i did return my product to amazon. After my return amazon processing my refund money process. But after that yet to cancel and refund my amount from hdfc bank side. Meanwhile hdfc bank debited my first emi amount from my account.

        So i want refund my deduction amount and cancel that emi process as soon as possible.
        HDFC Bank customer support has been notified about the posted complaint.
        Nov 26, 2018
        Updated by Rameshmerrill
        My complaints raise till to above 15 days but no use
        Dec 06, 2018
        Updated by Rameshmerrill
        My amount refunded from hdfc bank,

        Thankyou for your services.
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          P
          Pradyut2018
          from Bankura, West Bengal
          Nov 13, 2018
          Resolved
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          Resolved

          Address: Kolkata, West Bengal, 700028
          Website: Kolkata

          The company has charged lounge access fee. Before taking the card, i told the executive regarding my requirement which was quite clear to them. They suggested to take regalia credit card along with the priority pass.
          Now, when i accessed the card, they charged inappropriately. Several emails and follow up was done but still no luck. I have all the proofs with me. Already following up with them since 2 months. But didnt got any response to revert the amount. Please look into this with priority.
          While taking the card, i was told that i wont be charged if i access the delhi airport which was my requirement while travelling to and from delhi airport. But they charged both the times.
          And, the bill of accessing lounge came exactly after 3 months. One for 26th may, 2018 and another for 04th june, 2018.
          When they generated the bill for 26th may, 2018. I dropped one email. Hdfc bank refunded that amount except the gst which i agree to pay. But again after 10 days they charged another amount which i am following up with them since 2 months but no luck.

          If the priority pass was not free for accessing delhi airport being an indian, and my requirement was quite clear then why they gave me that card.

          Please let us know if addtional information is required.

          Many thanks in advance.

          Thanks,
          Pradyut
          Dec 16, 2018
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Nov 14, 2018
          HDFC Bank Customer Care's response
          Dear Customer,

          We have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim.The reference number for this interaction is[protected].

          -Zubin
          HDFC Bank Customer Assistance
          Verified Support
          Nov 15, 2018
          HDFC Bank Customer Care's response
          Dear Customer,

          We infer from your e-mail that you have accessed the lounge using your priority pass. Hence, applicable charges have been billed to your credit card account. We wish to inform you that effective May 25, 2017, there is a revision in the lounge access program on your Regalia card. All domestic lounge visits using Priority Pass shall be charged as applicable. Further, the changes in the priority pass programme were intimated and communications were sent through the below modes. The same is not in isolation to your card account but is followed as a standard procedure across all card accounts. Please visit our website for further details.

          -Nadia
          HDFC Bank Customer Assistance
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            R
            Raghunandan Bagare
            from Bengaluru, Karnataka
            Nov 13, 2018
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            Address: Bangalore, Karnataka, 560037

            HDFC bank kormangala branch, Bangalore is making employees to make work forcefully late night. Their network is down due to which employees are suffering. My fiance came back from bank to PG at 6:30 pm and she was called bank to complete the pending work till late night of 9 pm. No security will escort her back to PG as per government rules. Need to penalize the branch manager and improve their network and dead slow applications.
            HDFC Bank customer support has been notified about the posted complaint.
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              A
              Arif Shahnawaz
              from Madhubani, Bihar
              Nov 13, 2018
              Resolved
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              Resolved

              Address: 846004

              My wife hena Arif account number [protected] in hdfc darbhanga..Bihar ...never applied for a credit card...but we received a credit card ...why???????... It's a bad policy ... when I contacted the bank they are saying ...pls give application...I gave application ...then they say ..you have to consult customer care...and you have to fill a form ...I am tortured now by this type of cheaper and mean attitude by hdfc people ... shameful act we are very old customers ...not only one whole family ...8 account...we will close all
              Dec 24, 2018
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Nov 15, 2018
              HDFC Bank Customer Care's response
              Dear Customer,

              Let us look into it for you. Please share your Card No. with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

              -Anay
              HDFC Bank Customer Assistance
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                S
                Shubhank Kulshreshtha
                from Agra, Uttar Pradesh
                Nov 13, 2018
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                Address: 282005

                I had done a payment of rs. 7500 towards aktu exam reg fees today.
                For name - shubhi kulshreshtha
                Roll no - [protected]

                Payment id - 26d680cde40547a1b3d8

                Mis no. - ems[protected]

                Transaction id (As per my pnb account record by which it was paid[protected]

                After the amount was debited, server error was displayed and it got closed.
                Pls look after the issue and help me get my money back or link the payment i'd and transaction i'd.
                Nov 13, 2018
                Updated by Shubhank Kulshreshtha
                U can email me through Kul.[protected]@gmail.com.
                And get it done asap
                Nov 14, 2018
                Updated by Shubhank Kulshreshtha
                Sir,
                Pls help me get my refund from aktu..
                I had done a payment of rs. 7500 towards aktu exam reg fees on 13 november at 1:47pm .

                Payment Id: 30D4B6D740BD4C14A58B

                After the amount was debited, server error was displayed and it got closed.

                Pls look after the issue and help me as soon as possible.
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                  V
                  vikram_tariyal
                  from Delhi, Delhi
                  Nov 13, 2018
                  Resolved
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                  Resolved

                  Address: New Delhi, Delhi

                  Dear sir hdfc life reject my husband's death claim under the above policy and paid only 29421.63/- against policy amount of 3 lacks. My husband died on 19 april 2018 my husband died brain stock in hospital. I submit all treatment report with claim.

                  My husband was in private job and was only earning member in family. Now i and my 2 children is helpless without money.

                  Please help to release the insurance amount of policy.

                  Thanking you.
                  Rajeshwari negi
                  W/o late sri jaipal negi
                  Policy no. 19333607
                  Mobile [protected]
                  Dec 20, 2018
                  Complaint marked as Resolved 
                  HDFC Life customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 14, 2018
                  HDFC Life Customer Care's response
                  Hi, to address any unresolved concern of customer kindly inform the customer to write to us at [protected]@hdfclife.com . Alternatively, customer can connect with our contact center on[protected]local charges applicable) from Mon to Sat between 10.00 AM to 7.00 PM. Kindly do not prefix any country code e.g. +91 or 00.
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                    R
                    Rajesh Padhy
                    from Burla, Odisha
                    Nov 13, 2018
                    Resolved
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                    Resolved

                    Address: Sambalpur, Odisha, 768017

                    Cancellation of one assist membership
                    I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 2960 without my concern on date:13/11/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

                    Oneassist relationship number : 5676559
                    Name :- rajesh kumar padhy
                    Mobile no. :- [protected]
                    Credit card number ending :- 2960
                    Aug 5, 2021
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Dear Rajesh,

                    Greetings from OneAssist!

                    We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3718721. Your amount 1399/- will be credited in bank account within 5 to 7 working days.

                    Regards,

                    Devendra,

                    OneAssist, Social Media Team.
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                      S
                      ska971099
                      Nov 13, 2018
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                      Address: 110032

                      Please note that i have account in HDFC bank and i applied for HDFC Credit Card and got Reference No : 18J[protected]N1. I got all verification done at my office and residence too. I got multiple calls at office too for verification. I checked in HDFC Link showing track your card application. Found the reason as follows. Application Reference Number 18J[protected]N1 Status DISAPPROVED. I called Customer CARE and they are not giving any reason for Rejection. Then i i have visited to my branch they told me your application got rejected due to residence declaration with landmark required (file enclosed) and this is not valid reason cause physical verification had been done during process and even before opening my account in HDFC bank. I've gave declaration form to bank as they asked for (file enclosed) It's already been more than 20 days waiting for my credit card. Hoping for positive response cause It is my dignity which got effected and i am fully made up my mind for filing legal case against HDFC. I never had any credit card or liabilities from any bank in the past. Regards shubham aggarwal my customer id[protected]. Please suggest me what is next process.Hoping positive response.
                      HDFC Bank customer support has been notified about the posted complaint.
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                        S
                        Sandeep123987
                        Nov 13, 2018
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                        Address: Pune, Maharashtra, 411045

                        I have Provided 3 blank cheques while processing my home loan application with number 634XXXXXX however the first cheque was ok but for the second it bouced despite having sufficient balance in account and the reason when i called the help line was a mistake from branch in filling the amount in words and numbers which caused me an additional charge of around 400/- why should i pay for banks mistake? is their any way to stop the mishap for the next cheque

                        thank for your support
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                          Kamble Somnath
                          from Mumbai, Maharashtra
                          Nov 13, 2018
                          Resolved
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                          Resolved

                          Address: Mumbai City, Maharashtra, 400703

                          Dear sir,
                          I have been holding the account in your bank from last 4 years. But its very sad to say that, i am very unhappy with your service.
                          On 23rd oct 2018, rs.27100 has been debited from my account without my knowledge. According to the message i received, the transaction was executed via phonepe app and i lodged a complaint in the bank on the same day. (Complaint number mump[protected]). After several follow up from the bank, bank informed me that the money cannot be refunded as the otp was shared by me. When i clearly stated in the complaint that the otp has not been shared by me as i have not received any otp message from your bank.
                          I request you to please address my complaint and do a proper investigation on the same.
                          Dec 28, 2018
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 14, 2018
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          The Reference number for your query is HBL=[protected]. You will receive an Email response from us within 3 working days.

                          -Zubin
                          HDFC Bank Customer Assistance.
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                            madhuri revalla
                            from Hyderabad, Telangana
                            Nov 13, 2018
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                            Address: 500032

                            Team,

                            I have been a HDFC customer for more than six years now and for the first time i am highly disappointed the way team has been working on my loan application. I have sent several follow up emails but did not receive response for any of them. I have also spoke over phone to couple of people and they give me layman excuses when i ask about my Loan processing Status. This is highly intolerable and not at a professional level work environment. I regret for choosing HDFC for my Home loan.

                            I have lost my patience now it been a month since i applied. if this team fails to respond to my email ASAP, i will escalate this complain further to the higher authorities.

                            Thanks,
                            Madhuri
                            HDFC Bank customer support has been notified about the posted complaint.
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                              DeviSree08
                              from Chennai, Tamil Nadu
                              Nov 13, 2018
                              Resolved
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                              Resolved

                              Address: Chennai, Tamil Nadu, 600055

                              I am l devisree, i got an offer form hdfc bank regarding credit card, as such i was not interested in it but still i looked into the offers and they gave me offer for money back life time free card. I applied for the same and got the card within two weeks. When i received mu credit card it was not the samw which i applied for, it was regila and the name in the credit card was also printed incorrectly.
                              I tried to approach the bank executives through the toll number but did not get any response from there side.
                              I am really disappointed by the services the bank is providing.
                              I would like to either discard the card immediately or want a replacement as soon as possible.

                              My reference no is [protected]
                              Name : l devisree
                              Spelling mistake in credit card
                              Its printed as l devishree
                              Address is plot no 8 second street, ellaiamman nagar, muthapudupet iaf avadi
                              Chennai 600055
                              Look into this regard as soon as possible
                              Dec 17, 2018
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 14, 2018
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We request you to write to [protected]@hdfcbank.com from your registered e-mail address with regard to your query on card issuance for further assistance. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                              -Zubin
                              HDFC Bank Customer Assistance
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                                Sang521
                                from Tiruchengode, Tamil Nadu
                                Nov 13, 2018
                                Resolved
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                                Resolved

                                I am a hdfc bank credit card holder. The bank has auto debited rs. 2599/- from my credit card number ending with 1630 without my confirmation of renewal on date:03/11/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.2599/-

                                Oneassist relationship number : 3023934
                                Name :- sangeetha g
                                Mobile no. :- [protected]
                                Credit card number ending :- 1630
                                Aug 5, 2021
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                Greetings from OneAssist!

                                We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3719052. Your amount 2599/- will be credited in bank account within 5 to 7 working days.

                                Regards,

                                Devendra,

                                OneAssist, Social Media Team.
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                                  Sadi Girija
                                  from Vijayawada, Andhra Pradesh
                                  Nov 13, 2018
                                  Resolved
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                                  Resolved

                                  Address: Visakhapatnam, Andhra Pradesh, 530013

                                  Hi,

                                  I am a hdfc bank credit card holder. The bank has auto debited rs 1399 from my credit card number ending with 4893xxxxxx3704without my authorization.

                                  I don't want this membership, so cancel the membership and refund the same. Please take the necessary action asap otherwise i will have to take action against this illegal fee charged without intimation.

                                  As per your received mail, oneassist relationship number : 5673362

                                  Regards,
                                  Girija s
                                  Dec 14, 2018
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 13, 2018
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We understand from your mail that you wish to cancel One Assist program enrolled on your card account. We would like to inform you that due to security reasons we are unable to process your request through mail. Hence, we request you to contact our Phone Banking officers at any of our 24-hour Phone Banking numbers mentioned in the below URL. We also request you to contact the below-mentioned numbers to cancel One Assist Program. India Toll-Free No. –[protected] Alternate No. –[protected] or write to [protected]@one assist.in.

                                  -Manoj
                                  HDFC Bank Customer Assistance
                                  Hi,

                                  I see a deduction in my credit card statement, please clarify what is this for...

                                  Transaction Date04/11/2018
                                  DescriptionMER EMI, PRECLO INT,[protected]
                                  Amount34.95
                                  Transaction TypeDr

                                  Transaction Date04/11/2018
                                  DescriptionMER EMI, LOAN PRECL,[protected]
                                  Amount4, 839.91
                                  Hi sir,

                                  I made a payment of rs 16000 yesterday in wrong beneficiary account number, i would like to reverse transaction from that account to my account.
                                  Dear Customer,

                                  Greetings from OneAssist!

                                  We regret the inconvenience caused. We have forwarded your case to the concerned team. They will get back to you shortly.

                                  Regards,

                                  Devendra,

                                  OneAssist, Social Media Team.
                                  Dear Customer,

                                  We regret the inconvenience caused. As per the telephonic conversation you have had, Your membership cancellation is under process vide service request number 3719079. Your refund amount 1899/- will be credited in bank account within 4 to 5 working days.

                                  Regards,

                                  Devendra,

                                  OneAssist, Social Media Team.
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                                    Pannerselvam90
                                    from Chennai, Tamil Nadu
                                    Nov 13, 2018
                                    Resolved
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                                    Resolved

                                    got refund with arn number. but not credited amount to my bank account

                                    I got two refund with arn number from aliexpress.com on the dates[protected] and[protected]. But amount is not credited to my account. Also tried to contact hdfc customer care service not responding. Arn number is below for each refund :

                                    First one arn : 05438648227070000122843

                                    Second one arn : 50438648229090000100266

                                    Kindly help on this issue..

                                    Regards
                                    Panner...
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                                    Girija Murugan
                                    Nov 13, 2018
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                                    Address: 600087

                                    Pension loan sanctioned but not disbursed stating door locked. This is not the way to not disburse the amount. If door locked means let them contact flat secretaries or neighbours. I have provided all the detsils tobhdfc bank. But you people are quite and harassing the customer does not sound good. Take immediate steps.
                                    HDFC Bank customer support has been notified about the posted complaint.
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                                      Tophan sethy
                                      from Talcher, Odisha
                                      Nov 13, 2018
                                      Resolved
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                                      Resolved

                                      Sir,
                                      I request you please consider my negative balance and i am very poor on able to pay and continue my account long time.
                                      Kindly think about my negative balance
                                      There for i pray to you cut my negative balance i shall ever grateful to you. I waiting your call & sms, [protected], [protected]

                                      Yours faithfully
                                      Accouter tophan sethy
                                      Dec 15, 2018
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Nov 13, 2018
                                      Updated by Tophan sethy
                                      Please Kindly Check as soon as & Contact to my no.
                                      Verified Support
                                      Nov 13, 2018
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We have noted your concerns on credit card outstanding and we request you to contact our Debt Management Officer at the below mentioned number to discuss further[protected] / 40372303.

                                      -Manoj
                                      HDFC Bank Customer Assistance
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