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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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Xeus
from Mumbai, Maharashtra
Nov 10, 2018
Resolved
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food plus meal card

Hi,

I have been unable to use my food card ever since its been credited with the current month's allowance. There is no option to register a query or complaint in such a scenario. I am unable to check the status over the ivr because there is no such opton available. Everytime i swipe my food card, it shows declined.

I do not see any reason why i am unable to use it at the applicable merchants (Online or pos)....
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Babloo97
from Khammam, Telangana
Nov 10, 2018
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Address: Medak, Andhra Pradesh, 502103

Dear sir,
My customer id[protected]
We have cancelled our credit card in sep month but the branch again issued another credit card without our consent and knowledge and harassing us insisting to break the credit card after receiving through post and submit it in branch

Since 2013 my account is being debited with 17rs every quarter for-inst alert chg inc gst, i want explaination for these charges of it is base less refund all the amounts charged evry quarter

Please assist in providing information if not it may be addressed in ombudsman.

You may mail your reply to registered mail id or to bharath. [protected]@gmail.com
Dec 19, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Nov 12, 2018
HDFC Bank Customer Care's response
Dear Customer,

As per our records, your card ending 4547 has been temporarily blocked and the card details were transferred to new card ending 0444. To to close the card account permanently, we request you to forward us a duly signed letter seeking closure of credit card to the following address to enable us do the needful. HDFC Bank Cards Division, PO BOX # 8654, Thiruvanmiyur P.O., Chennai 600 041. For security reasons, we would be unable to process card closure request received through e-mail / Post.

-Anay
HDFC Bank Customer Assistance
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    vasusiripi
    from Chennai, Tamil Nadu
    Nov 10, 2018
    Resolved
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    Website: [email protected]

    Actually in my hdfc salary account has been automatically converted into savings account, this things even though i don't know 09/11/2018 i saw in my a/c there is 708 rs has been debited and entry is amb chrg incl gst after that i called to hdfc saving account department and customer care and debit card department but no use they are encouraging this type of prods, amb charg incl gst for oct 2018- mir[protected]
    My ph no:[protected]
    +1 photos
    Dec 31, 2021
    Complaint marked as Resolved 
    Partially refunded amount
    HDFC Bank customer support has been notified about the posted complaint.
    Nov 11, 2018
    Updated by vasusiripi
    Recently I called to HDFC bank customer care but they are not responsible such a thing type deductions saying like that I asked give me refund my amount back I don't want accounts In HDFC close and give me bacy money if I ask they not accepting
    Verified Support
    Nov 11, 2018
    HDFC Bank Customer Care's response
    Dear Customer,

    I request you to share your account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

    -Manoj
    HDFC Bank Customer Assistance
    Nov 11, 2018
    Updated by vasusiripi
    Hi Manoj,
    Even though i did not get any cally from hdfc they are liars. Now also called to them but not responds i will wait two or three days then go rbi taking regal reactions for this who have responsibility,

    Regards,
    vasu.
    Nov 11, 2018
    Updated by vasusiripi
    Hi hdfc bank ltd,
    With out intimation how to do deduct money last month also awaited for salary like this gamil i got but any charges mail i did not get so... Refund my amount,
    ( NOT MAINTED ANY CHARGES RELATED WHILE GIVE WELCOME HDFC KIT ALSO).
    Regards,
    vasu.

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      G
      Guru Mamgain
      from Delhi, Delhi
      Nov 10, 2018
      Resolved
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      Resolved

      Address: New Delhi, Delhi, 110020

      My salary account (In hdfc bank green park dehi) was created in my last company (Riga food phase-1 okhla new delhi), so once i left the company. Now my salary account in hdfc bank has been converted to savings account (Without informing me or warning me) in the month of march i had called customer care and raised a request to close my account as i did not want to use the account and they did say that they will follow up with the request and close the account. After that i never logged (Because my pervious mobile number has been lost and online user id also blocked) and i see that i have rs -650/- (Monthly) deducting in my account. I don’t have any source to income so how can i pay this amount. Also i cannot come in this branch, so what to do? My company open this account, that time hdfc bank peoples said that this is the zero balance account. I request you to please take action against this bank.. They have no right what so ever to do whatever they want without informing the customer

      I have also attached the application for account closing
      +1 photos
      Dec 15, 2018
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Nov 10, 2018
      Updated by Guru Mamgain
      reply from the hdfc support team please check this also

      Nov 10, 2018
      Updated by Guru Mamgain
      this is the response when i am checking the complaint status those people did not raise any complaint

      Verified Support
      Nov 14, 2018
      HDFC Bank Customer Care's response
      Dear Customer,

      Our branch official Ms. Priyanka Dudi has responded to you through email. Please check your email inbox and revert to her in case of any pending issue.

      -Anay
      HDFC Bank Customer Assistance
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        R
        Ronak Jobanputra
        Nov 10, 2018
        Resolved
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        Resolved

        Address: Thane, Maharashtra, 421201

        Hi team,
        I had taken loan of amount 2 lakh via customer contact centre throught call. But executive explaind me with different emi amount and on that basis i took loan. But when i received statement amount was higher and hdfc bank told nothing can be done. Floor supervisor and mr santosh deputy manager working from 7 yrs told nothing is there in his hand after been found wrong of his team mate.
        First day 12 october request no : [protected]
        I received call saying that excutive gave correct emi amount.
        I have sent a call record then he accepted that he was in fault.
        But he told nothing can be done as manager. He dont have any rights to change.
        Executive told me amount 5246 appx amount and statement which i received is 5446 appx amount. And when i tally i pay amount near by to 10k extra. And mr santosh and kamlesh i guess both tried me to convince to pay these amount inspite of having wrong information given to customer.
        Didnt even gave single option where customer can be satisfied. As banker he dont have any authority why is he sitting on place of manager. I told to escalate he told this is last level of escalation.

        So i need justice and dont want injustice. I want to complain against hdfc bank team both manager and escalation team for delaying issue and not giving proper resolution to customer.

        Now team is asking me call record for no reason. I have shared n no of times still team is asking me.
        +1 photos
        Dec 14, 2018
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Nov 10, 2018
        Updated by Ronak Jobanputra
        See proof.

        Verified Support
        Nov 12, 2018
        HDFC Bank Customer Care's response
        Dear Customer,

        With regard to your query regarding your credit card please feel free to contact our Phone Banking officers at any of our 24-hour Phone Banking numbers mentioned in the below URL. https://bit.ly/1NT9aGT

        -Manoj
        HDFC Bank Customer Assistance
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          D
          debashish kar
          from Jorhat, Assam
          Nov 10, 2018
          Resolved
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          Resolved

          Address: 782435

          Reference - employee code = cd-17589.
          Date of joining - 21st september 2018.
          Office - hdfc bank, hojai branch (Assam)

          Respected sir/madam
          With due respect, i beg to inform you that i joined the hdfc bank, hojai branch (Assam) on 21/09/2011, worked as a sales executive and hereby left the work on 2014. But sir i did not get my relieving letter from your good end.
          Therefore, i request to you kindly consider my prayer as prayed for.
          This is for favour of your kind information and necessary action.

          Thanking you.

          Yours faithfully
          Debashish kar
          Ex employee of hdfc bank (Employee code cd-17589)
          Contact no. [protected]
          Dec 18, 2018
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Nov 10, 2018
          Updated by debashish kar
          With due respect, I beg to inform you that I joined the HDFC Bank, Hojai Branch (Assam) on 21/09/2011, worked as a Sales Executive and hereby left the work on 2014. But Sir I did not get my Relieving Letter from your good end.
          Therefore, I request to you kindly consider my prayer as prayed for.
          This is for favour of your kind information and necessary action.
          Verified Support
          Nov 12, 2018
          HDFC Bank Customer Care's response
          Dear Customer,

          I request you to write to Exit.[protected]@hdfcbank.com for any assistance.

          -Manoj
          HDFC Bank Customer Assistance
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            S
            from Delhi, Delhi
            Nov 10, 2018
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            Address: New Delhi, Delhi, 110022

            Hi my name is amit kumar, i have shifted to new address - house no - 628, 1st floor, i block
            Jahangirpuri - 110033, i need my noc of byke loan. I have visited everywhere to get the noc but nothing happened till now. Its my humble request please send me the noc at new address or on mail id. I will be highly thankful to you.

            Name - amit kumar
            S/w/o of - kantesh kumar
            Address - s - 44 b, 2nd floor school block shakarpur
            Delhi -110092
            Contact number - [protected]
            Mail id - sanjeetji. [protected]@gmail.com
            +1 photos
            HDFC Bank customer support has been notified about the posted complaint.
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              M
              MjjRana
              from Delhi, Delhi
              Nov 10, 2018
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              Cancellation of one assist membership
              I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- and 500 from my credit card number ending with 3349 without my concern on date:13/10/2017 and 19/10/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-. Snd 500/-

              Oneassist relationship number : 2951250
              Name :- sudesh rana
              Mobile no. :- [protected]
              Credit card number ending :- 3349
              HDFC Bank customer support has been notified about the posted complaint.
              Dear Customer,

              Greetings from OneAssist!

              We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3710525. Your amount 1399/- will be credited in bank account within 5 to 7 working days.

              Regards,

              Devendra,

              OneAssist, Social Media Team.
              And what about the rest 500 amount which you charged as renewal membership fees
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                J
                jayabalachakravarthy
                from Delhi, Delhi
                Nov 10, 2018
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                Dear sir last 3 years above am using hdfc credit card, 2016 onwards one assist plan activate after that plan not suitable for me so cancel request given november 2nd, november 6 th my renewal date but, myself intimate before november 2 nd via e mail & one assist app after amount taken my credit card november 5th, so please cancel my membership and return my amount

                Card ending 4246
                Membership no [protected]
                Cancellation request no 3688557 (November 2 nd)
                HDFC Bank customer support has been notified about the posted complaint.
                Dear Customer,

                Greetings from OneAssist!

                We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3704705. Your amount 2999/- will be credited in bank account within 5 to 7 working days.

                Regards,

                Devendra,

                OneAssist, Social Media Team.
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                  S
                  shiv441890
                  from Kharar, Punjab
                  Nov 10, 2018
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                  Address: 140604

                  I came to know that my saving account has been debited for rs. 118.00 on 09/11/18 towards adhoc stmt chgs incl gst 210118-mir[protected] without any information. I don’t remember going to any branch for requesting any statement. When i reach to customer care they cant provide proper solution.
                  Kindly clarify why i have been debited with the above said amount.
                  HDFC Bank customer support has been notified about the posted complaint.
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                    S
                    Sreemathy Varadhan
                    Nov 9, 2018
                    Resolved
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                    Resolved

                    Address: 600033
                    Website: paytm.com/events/noida

                    Hi - My credit card was compromised in July 2018 and there were 2 transactions made with my card by Paytm Noida for a total of approximately Rs. 19, 000. I have been contacting HDFC customer service with little to no help and this has not been resolved yet. They are also charging me for this every month. Despite being a valued customer, I am going through lot of mental agony to get this resolved. Can someone please help me with this?
                    Dec 31, 2018
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 14, 2018
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    I request you to share your Card No., transaction details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                    -Manoj
                    HDFC Bank Customer Assistance
                    Nov 14, 2018
                    Updated by Sreemathy Varadhan
                    Hi Mr. Manoj,

                    What is the reference ID that I should mention? can you please let me know? thanks again!
                    Hi there - I still havent heard anything from the customer support. This is so disappointing.
                    Hi Mr. Manoj,

                    What is the reference ID that I should mention? can you please let me know? thanks again!
                    Those are for dominos buddy
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                      Veereshchavan
                      from Puttur, Karnataka
                      Nov 9, 2018
                      Resolved
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                      Resolved

                      Address: Bangalore, Karnataka, 560010
                      Website: www.hdfcbank.com/personal/credit_card/cc_track

                      Hi,
                      I'd applied for credit card at HDFC and process went smoothly and verification done at my office and residence place.
                      Few days later received a message saying " we have completed processing your credit card application please check status after two days "
                      But when I checked out my status it's showing disapproved. It was my first credit card application have no loans to be paid and I don't understand the reason behind rejection after all process is done.
                      Kindly let me know the valid reason.
                      Thanks and regards
                      +1 photos
                      Dec 15, 2018
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 14, 2018
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We wish to inform you that application for a credit card will be considered in line with the bank's internal credit policy and operating/credit processes. You may track your credit card application status in our Bank's website: www.hdfcbank.com under the following path: Personal Products - Cards- Credit Cards - Track your Credit Card.

                      -Nadia
                      HDFC Bank Customer Assistance.
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                        Dannie Kumar
                        from Chennai, Tamil Nadu
                        Nov 9, 2018
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                        Address: Chennai, Tamil Nadu, 600107

                        At the time of withdrawal of cash, monitor got switched off and I could not get my cash

                        ATM at Patel road nerkundram Chennai 600107

                        ATM ID - 1283W032

                        At the time of withdrawal of cash, monitor got switched off and I could not get my cash

                        ATM at Patel road nerkundram Chennai 600107

                        At the time of withdrawal of cash, monitor got switched off and I could not get my cash

                        ATM at Patel road nerkundram Chennai 600107

                        At the time of withdrawal of cash, monitor got switched off and I could not get my cash

                        ATM at Patel road nerkundram Chennai 600107
                        +2 photos
                        Dear Customer,

                        We request you to email us at [protected]@hdfcbank.com or contact our Phonebanking Team and share your mobile number updated in your account, name of the ATM Bank, date and amount of the transaction so that necessary steps can be taken to raise Chargeback Dispute against the ATM Acquiring Bank.

                        -Anay
                        HDFC Bank Customer Assistance
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                          Ijas Shaikh
                          from Pune, Maharashtra
                          Nov 9, 2018
                          Resolved
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                          Resolved

                          Address: Pune, Maharashtra, 411001

                          Hi team,

                          My name is ijas shaikh was having salary a/c with hdfc bank. Unfortunately i resigned from the company due to family problems. My salary a/c is converted from corporate account to regular account, now it is not zero balance account. Unnecessary it is costing me 600 fine. I gave application to east street branch camp pune mentioning each and every thing. Spoke to the executive miss pooja. It is more than a two months account is not closed yet.

                          I again visited the branch pooja said it is awaiting approval to waive off the negative balance.

                          It is not my fault, i am taking the initiative to close the account unnecessarily every month costing fine.

                          Request you to close the account on priority as already we are going through financial crisis.

                          Regards,
                          Ijas ishaque shaikh
                          Dec 10, 2018
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 09, 2018
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          Please share your Account No./Customer ID, registered contact details & the complete issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                          -Bejoy
                          HDFC Bank Customer Assistance
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                            Arif Shahnawaz
                            from Madhubani, Bihar
                            Nov 9, 2018
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                            Address: Darbhanga, Bihar, 846004

                            My wife hena Arif account number [protected] in hdfc darbhanga..Bihar ...never applied for a credit card...but we received a credit card ...why???????... It's a bad policy ... when I contacted the bank they are saying ...pls give application...I gave application ...then they say ..you have to consult customer care...and you have to fill a form ...I am tortured now by this type of cheaper and mean attitude by hdfc people ... shameful act we are very old customers ...not only one whole family ...8 account...we will close all
                            HDFC Bank customer support has been notified about the posted complaint.
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                              S
                              Satya saty
                              Nov 9, 2018
                              Resolved
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                              Resolved

                              Address: 600097

                              Hi,

                              I had lost my food plus card, i am a tcs associate, could you block the card and issue the new card. Also my old card has balance money in that account around 1k.

                              Could you please transfer the amount in the new card. I am waiting for you response.

                              The food card number is : [protected]

                              Please resolve this matter asap.

                              My email : satyavathi. [protected]@tcs.com
                              Dec 18, 2018
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 17, 2018
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              Please email us at [protected]@hdfcbank.com from your registered email id along with your card details, issue details and complete address for further assistance.

                              -Anay
                              HDFC Bank Customer Assistance
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                                Anuj Deswal
                                from Lucknow, Uttar Pradesh
                                Nov 9, 2018
                                Resolved
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                                Resolved

                                Address: New Delhi, Delhi, 110085

                                My credit card application now shown as disaproved. They have verified my documents and said earlier that you can track you credit card in 4 days and approved digitally also. I will complaint if hdfc not going to solve my problem, they have taken all the documents and i am not able to contact them right now, hdfc has to tell me the reason of rejection of my application, asap
                                Dec 16, 2018
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 09, 2018
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We'll look into that for you. Please write to [protected]@hdfcbank.com with Card application number, mode of application, date of application, complete address of branch if you have applied at the branch, complete name, and your contact details. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                                -Anay
                                HDFC Bank Customer Assistance
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                                  Ashish.i
                                  from Handia, Uttar Pradesh
                                  Nov 9, 2018
                                  Resolved
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                                  Resolved

                                  Address: New Delhi, Delhi, 110044

                                  Hi,

                                  Hdfc Charged 600 non Maintenance charge Monthly but after aug 2018 my salary continued Credited in my Bank Account and Company detail also Updated in Hdfc Account Info So I need Waiver for SEP 2018 + OCT 2018 Non Maintance Charge it means 1200 Rupees

                                  HDFC Bank is wrost i'll Close my Account if i struggle for that
                                  +3 photos
                                  Dec 16, 2018
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Nov 13, 2018
                                  Updated by Ashish.i
                                  Dear sir / ma’am,

                                  My hdfc bank account has been minused 600 something amount of amb charges. Hdfc bank and its policy both are worst because everymomth hdfc deduct lots of amount and i don’t have lots of money for hdfc charity system kindly try to waive my whole amount with in 1 or 2 days.

                                  Attached screenshot for your information

                                  I hope you will do your best for us sir.

                                  Thanks!
                                  Ashish kumar singh
                                  Nov 13, 2018
                                  Updated by Ashish.i
                                  why hdfc customer support silent can you please tell me my Complaints Status or not .
                                  Verified Support
                                  Nov 14, 2018
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We are working on your concern vide Ref ID:[protected] and will revert to you in 3 working days.

                                  -Nadia
                                  HDFC Bank Customer Assistance
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                                    S
                                    Sandesh Chikkappaiah
                                    from Udupi, Karnataka
                                    Nov 9, 2018
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                                    Address: 560062

                                    The yelachenahalli branch teller ms shetty is extremely ill tempered and treats the customers as a burden. She uses unwanted animation and body language which is not acceptable for anyone with even a little self respect. I have even raised her issue with the branch manager. If you do not take any action against her, i will be withdrawing my account.
                                    HDFC Bank customer support has been notified about the posted complaint.
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                                      Jithesh R Kulal
                                      Nov 9, 2018
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                                      My credit card was returned back to the bank from the courier, And it is impossible to reach the customer care.

                                      It will be really great if i get an number to reach some who speaks rather than a machine which has no answers for me.

                                      The IVR on the free tool has no point, I've got an SMS to contact customer care which is of zero help.
                                      Some leads on this will be really great
                                      HDFC Bank customer support has been notified about the posted complaint.
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