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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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HDFC Bank reviews & complaints page 839

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J
Jupitora
from Bengaluru, Karnataka
Nov 15, 2018
Resolved
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Resolved

I have been charged an annual fee of 885 on my debit card... I have not upgraded my card. But i have still been charged the money. I need a refund asap.

How can i be charge fee like that.

This is serious and i need the refund asap

Treat this as priority.

Hope to get a reply by tomorrow

Please credit my money back to my account immediately
+1 photos
Dec 17, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Nov 16, 2018
HDFC Bank Customer Care's response
Dear Customer,

The special facilities offered on the Salary Account is pursuant to the arrangement between the employer / company and the Bank. These benefits are extended by virtue of your employment in the organization, on whose request the account is opened with the bank and subject to regular salary credit. In the event of no salary credits in the Salary Account for any continuous three months, the Bank reserves the right to change the status of Salary Account to Savings Regular Account without any intimation to the account holder/me and the Terms & Conditions as applicable to the HDFC Bank Savings Regular Account shall apply to this account from the date of change of status. The Terms & Conditions and features applicable to Savings Regular Account are published on the website of the Bank. Please visit: http://www.hdfcbank.com/common/hdfcbank_tnc.htm (For Terms & Conditions) http://www.hdfcbank.com/personal/product/productdetails/regular-savings-account/gts8mio3 (On charges applicable for the Regular Savings Account) As per the current status, your account is updated as resigned employee, hence debit card fee has been levied to you. Please visit below url in order to know about charges: https://www.hdfcbank.com/assets/pdf/savings_charges.pdf

-Manoj
HDFC Bank Customer Assistance
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    K
    kaushik88
    from Bengaluru, Karnataka
    Nov 14, 2018
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    Address: Coimbatore, Tamil Nadu, 641038

    My credit card even after it is blocked, I am getting interest on interest even after I reported customer care I was out if the country after my wedding and hadn't followed up on the card. Request immediately call from hdfc credit manager to get this issue sorted. Also the mail id they are sending statement is very old id and no representative from HDFC had contacted me on this instance.
    HDFC Bank customer support has been notified about the posted complaint.
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      M
      manojaggarwal07
      from Delhi, Delhi
      Nov 14, 2018
      Resolved
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      Resolved

      Address: New Delhi, Delhi, 110030

      When i opened my salary account they opened the demat as well and told that it is free. However, they are charging me the account fee now. This is very ridiculous.
      I tried to contact the custom care time twice but after long wait couldn't connect with tham. That is really a example of pathetic customer service.
      I would advise everyone to not choose hdfc further.

      Thank you
      Manoj aggarwal
      [protected]
      Dec 17, 2018
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Nov 15, 2018
      HDFC Bank Customer Care's response
      Dear customer,

      The charges levied to your account on 14.11.18 pertains to Annual Folio Maintenance charges (FMC) for your Demat account. The charges are levied as per the schedule of fees and charges applicable. Please refer our website: www.hdfcbank.com for details.

      -Manoj
      HDFC Bank Customer Assistance
      Sir my name is chebrolu Lakshmi Narayana my personal loan account no 45226174 this is personal loan account I have already close loan amount but this month 05 Nov debited my EMI money 13852 pl solve my problem
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        M
        Mool Singh Tanwar
        from Hanumangarh, Rajasthan
        Nov 14, 2018
        Resolved
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        Resolved

        Address: Jodhpur, Rajasthan, 342001

        I give request to above bank in prescribed form to close my s. B. A in march 2015 but still they do not consider my application. Continuously they corresponding but they still not inform me what happened with my application. I went several time to branch and requested to bank official sitting at customer s desk. He ensure that your a/c has been closed but other side bank writing continuously to me to close a/c. It looks his employee and bank are north south. Pl close my account.
        Dec 15, 2018
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Nov 14, 2018
        HDFC Bank Customer Care's response
        Dear Customer,

        I request you to share your account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

        -Manoj
        HDFC Bank Customer Assistance
        I am a HDFC bank credit card holder . The bank has auto debited. my credit card number ending with 3618. I am not interested about this service and don't want this membership any more. So cancel the membership.

        OneAssist Relationship Number : 5676349
        Name :- Vinay Shankar Mishra
        Mobile No. :- [[protected]]
        Credit Card Number Ending :- 3618
        Please give me details of my account why Rs 7533/- amount debited from my account. In transaction details its showing that Fund trf DM and some number i want to know details quick as soon as possible contact me for [protected]
        My concern is that in my HDFC account amount is sufficient but loan emi yet not deducted. I just want to know the reason. There is no mistake from my side yet so there should be no late fee or amount deducted.
        customer id 20863150
        Hi,

        I received an sms today and i dont know what it is talking about.

        "dear customer mandate reference no: hdfd[protected] issued to hdfcltd with value of rs. 79068 and frequency mnth is received today for processing. Incase of any issue please get in touch with your branch"

        What is this message and What is mandate reference number?
        Dear sir /madam
        I transfer the amount 3400 to my friend account but amount is debited form my account but is not credited to my friend account so how many day after amount is reflected to the account my Cid 42773084
        I didn't give a permission for activation of the smartpay and think which I'm not interested. Kindly stop the smartpay for my mobile no -[protected]
        My credit card - **** **** **** 2917
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          M
          marina monteiro
          Nov 14, 2018
          Resolved
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          Resolved

          Address: 403515

          I had an all miles hdfc credit card which was valid till 10/18. However on the 3rd oct i received an e statement for a new regalia card which i had not yet received. As such i couldn't read the statement as i didn't have the card number needed for the password. When i wrote to hdfc they sent me the same. But i was sent an otp password which i had to validate at an atm. I tried several atm's but was not succesful. Till i managed to do so at my 4th attempt.in order to ensure the card was working i withdrew rs 1000. But i was surprised to receive my monthly statement. But what is surprising is that i have been billed the following without my knowledge,
          Cash advance fee rs500/-
          Igst rs 90
          Finance charges rs 10.33.
          Why have i been billed these extra charges? Can you ask them to please justify them. They do not reply to me,
          Especially why a cash advance fee?
          Dec 15, 2018
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Nov 14, 2018
          HDFC Bank Customer Care's response
          Dear Customer,

          I request you to share your complete concern, Card No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

          -Manoj
          HDFC Bank Customer Assistance
          Pls send me the reason of my credit card application rejected?

          regalia credit card - Comment #3270692 - Image #0
          Please help

          i received below message.

          Your trx is debited to HDFC Bank CREDIT Card for Rs. 129.00 in MUMBAI at AMAZON1258399 on[protected]:17:35:30.This is not an authenticated trx as per RBI Mandate effective 1 May 12
          Reservation Failed while booking a train ticket. Refund status in IRCTC shows money is refunded. I got a message that amount 2961.96 is creditedreversed by IRCTC from HDFC bank, but amount is not credited yet.
          Date of Payment: 3-NOV-2018
          Date message received: 5-Nov-2018
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            D
            DIPENDAR KUMAR
            from Noida, Uttar Pradesh
            Nov 14, 2018
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            Address: Ghaziabad, Uttar Pradesh, 201009

            Hello sir ..mere pass 272000 ka loan hai
            175000 blance hai ab .koi bhi installment bounce nahi hai but ab Meri job bhi nahi hai or Meri family ki halat bhi sahi nahi hai plzz mujhe ye loan steallment karana hai plzz help me ...Meri installment 7297 jati hai but mai ab pay nahi kar pahuga ..Ghar mai father and brother ki bhuat tabiyat kharabh hai ..help me

            Dipendar Kumar
            [protected]
            Ghaziabad
            HDFC Bank customer support has been notified about the posted complaint.
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              I
              Infant Elias
              from Bengaluru, Karnataka
              Nov 14, 2018
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              Dear sir / madam,

              I had got a call from the hdfc ergo saying that there is some offer for new policy.
              They deducted rs.9815/- on 27 nov 2015, later i did not get any official confirmation or email stating that my policy is generated,
              Today i. E.[protected], i checked with hdfc ergo app for the details where i got the policy has been raised on 27 nov 2015 and also has expired on 26 nov 2017 as per the information in the app, since i did not have any information/ official conformation about the policy raised, i now want hdfc ergo to refund my amount rs.9815/-, if you deny i am liable to raise suit against hdfc ergo in the court.

              Kindly do the need full.

              Regards
              Infant elias
              [protected]
              [protected]@yahoo.com
              HDFC ERGO General Insurance customer support has been notified about the posted complaint.
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                J
                jafrin ibrahim
                from Chennai, Tamil Nadu
                Nov 14, 2018
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                Address: 600122

                I am HDFC credit card holder. 1399 rs auto debit from my credit without my permission . i have not given any authorization to activate one assist from my side . i spoke to one assist customer care they are not responsive. i want to cancel my membership from one assist and i want that amount should be refund . Activation date:13/11/2018
                relationship no:5706073
                my card last four digit :3915
                HDFC Bank customer support has been notified about the posted complaint.
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                  A
                  akash21391
                  from Hyderabad, Telangana
                  Nov 14, 2018
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                  I have never applied for credit card or any of the other facilities at HDFC bank. Still they somehow they got my mobile number and started calling me. I getting a call daily and sometimes even 4 times a day.
                  Even after requesting many times, they don't stop calling.

                  Requesting to please remove my number from their database. I don't need any of their services.
                  My number is [protected]
                  Thanks
                  HDFC Bank customer support has been notified about the posted complaint.
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                    S
                    sanjay9gera
                    from Kota, Rajasthan
                    Nov 14, 2018
                    Resolved
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                    Resolved

                    Address: Sonbhadra, Uttar Pradesh, 324001

                    I had closed my home loan by paying full and final amount on 13 feb 2015 where my wife was also coapplicant in the same now this same account which got closed and noc was issued shows closed in my cibil but not in my wife's cibil and thus effecting her cibil score and credibilty, even bank people and cibil is not supporting going through severe mental haressement, please resolve the issue and oblige
                    regards
                    sanjay gera
                    +1 photos
                    Dec 22, 2018
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 20, 2018
                    HDFC Bank Customer Care's response
                    Dear Sanjay,

                    We assure you that our team is looking into your concerns & will get back on the same

                    Regards,
                    Team HDFC Home Loans
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                      S
                      Surya Prakash Chinta
                      from Rajahmundry, Andhra Pradesh
                      Nov 18, 2018
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                      Address: Hyderabad, Telangana

                      I did a transaction at Hyderabad on 6th November 2018 of rs 3500 through POS(ATM SWIPE). Later, it was cancelled by merchant because the amount is 35000, not 3500. And, he says Void Sale will give you amount back within 24hours and given me a slip of Void Sale.

                      Date of Incident: 6th November

                      The transaction was done on 6th November at Hyderabad Patny Center through POS( ATM Swipe). The Amount was about 35000 but instead, it was placed 3500. After the transaction, we noticed it and cancelled the transaction by void sale. My Bank is SBI and resellers is HDFC. The amount has not credited till now and I am worried about that transaction.
                      HDFC Bank customer support has been notified about the posted complaint.
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                        R
                        Rajinder Kumar Choudhary
                        from Jaipur, Rajasthan
                        Nov 14, 2018
                        Resolved
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                        Resolved

                        Address: 110051
                        Website: Hdfc

                        I have been made online edmc property tax twice transaction gateway hdfc bank through sc credit card name of rajinder kumar choudhury on dt-28/06/2017 & 30/06/2017 property i'd[protected] &[protected] amount rs-676.45 + 680.54=1356.99 mcd sent the email many times to hdfc bank for refund the amount mcd also sent email on dt-28/06/2018 at-3.41pm but no refund the amount till date plz solve the issue immediately plz confirm me immediately
                        Dec 21, 2018
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 15, 2018
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We have taken note of your comments expressed in your mail and you may look forward to receiving a response to your e-mail id in 5 working days. The reference number for this interaction is[protected]. We request you to bear with us in the interim.

                        -Manoj
                        HDFC Bank Customer Assistance
                        Nov 16, 2018
                        Updated by Rajinder Kumar Choudhary
                        Plz see the attachment all proof in this attachment captured results transaction ID merchant track I'd amount for refund the payment of edmc Property tax made online by SC credit card name of Rajinder Kumar Choudhary MCD sent the mails to HDFC Bank for refund the payment but not refund the payment captured by HDFC Bank M id[protected] Transaction id-[protected] & [protected] currency code-356 Terminal id[protected] Au code-001210 & 006474 captured D amount-669 dt-28/06/2017 & 30/06/2017 received time-04.02PM & 12.06PM c card no-3956
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                          A
                          Ankurthakur1984
                          Nov 14, 2018
                          Resolved
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                          Resolved

                          Address: Bangalore, Karnataka, 560103

                          I had raised complaint (Written as well as customer care) to hdfc bank about one of the disputed transaction hard-declined by e-commerce site (Amazon india).
                          The transaction had happened on 15th of nov for amount of rs.1368/- (Ref: pf[protected]). I had raised dispute claim form with hdfc as well as called up several times in customer care but had received no feedback/inputs.
                          The claim is still pending as unattended.
                          +1 photos
                          Dec 15, 2018
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 14, 2018
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We are working on your concern vide Ref ID: HBL=[protected] and will revert to you in 3 working days.

                          -Zubin
                          HDFC Bank Customer Assistance
                          Nov 19, 2018
                          Updated by Ankurthakur1984
                          Please update the status.
                          Nov 19, 2018
                          Updated by Ankurthakur1984
                          Attached is the dispute claim form.

                          Nov 27, 2018
                          Updated by Ankurthakur1984
                          Update Please.
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                            B
                            Babu lal jarwal
                            from Champa, Chhattisgarh
                            Nov 14, 2018
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                            Address: 301408

                            मेरा loan ac no[protected] है मेरा loan अभी हुआ नही है property की registery अभी हुई नही है dt 15/11/18 को registery होनी है और मेरी loan की पहली किस्त 14/11/18 को 35598 rs काट ली है जब मेने hdfc ltd alwar office में जाकर बात की तो कोई जवाब नही दिया और कहा कि क़िस्त तो कटनी ही थी जबकि मुजे अभी तक कोई payment नही मिला है और loan की क़िस्त पहले ही काट ली है क्या कस्टमर से ऐसा ही किया जाता है
                            Nov 14, 2018
                            Updated by Babu lal jarwal
                            Team leader mr. Manish sharma hdfc ltd साहब जी से मिला जिसने कहा कि अब कुछ नही होने वाला है
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                              J
                              John1111
                              from Chennai, Tamil Nadu
                              Nov 14, 2018
                              Resolved
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                              Resolved

                              Address: Chennai, Tamil Nadu, 600096

                              Re: loan number ending with 0768 and aan# [protected]

                              I got a legal letter from your end that sufficient fund was not in my account to debit the emi.

                              Actually i purchased a macbook laptop using my debit card, my debit card liked to my salary account: 501xxxxxxx7256

                              But, when i checked the legal letter, it is mentioned that they were trying to deduct amount from my current account: 502xxxxxxx4172

                              I really wondered how they are trying to deduct the emi from my current instead of my savings account.

                              This was wrongly updated from your end and charging penalty to me. It is totally unacceptable.

                              Please ask them to check and remove all the penalty and link the emi deduction to my saving account where i am using my debit card.
                              Jul 25, 2019
                              Complaint marked as Resolved 
                              I did not get proper resolution for this issue
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 15, 2018
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

                              -Manoj
                              HDFC Bank Customer Assistance
                              Nov 16, 2018
                              Updated by John1111
                              Please revert me back me soon. Iam getting call to pay the EMI directly in bank with penalty.
                              I wondered why they are not able to link the loan amount to my savings account and deduct money and it is not my issue. It is the problem from your end that you wrongly linked the EMI to the current account instead of savings account.
                              Nov 28, 2018
                              Updated by John1111
                              Still penalty amount was not deducted..
                              Nov 28, 2018
                              Updated by John1111
                              Still penaulty amount was not removed
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                                J
                                John1111
                                from Chennai, Tamil Nadu
                                Nov 14, 2018
                                Resolved
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                                Resolved

                                Address: 600096

                                I got a legal letter from your end that sufficient fund was not in my account to debit the emi.

                                Actually i purchased a macbook laptop using my debit card, my debit card liked to my salary account: 501xxxxxxx7256

                                But, when i checked the legal letter, it is mentioned that they were trying to deduct amount from my current account: 502xxxxxxx4172

                                I really wondered how they are trying to deduct the emi from my current instead of my savings account.

                                This was wrongly updated from your end and charging penalty to me. It is totally unacceptable.

                                Please ask them to check and remove all the penalty and link the emi deduction to my saving account where i am using my debit card.
                                Dec 16, 2018
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Nov 14, 2018
                                Updated by John1111
                                Abobe issues's last four digit loan number 0768 and AAN# [protected]
                                Verified Support
                                Nov 15, 2018
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                Kindly email us at [protected]@hdfcbank.com and share us the copy of the letter received by you so that we can check and assist you on priority. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                                -Manoj
                                HDFC Bank Customer Assistance
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                                  S
                                  Suresh S Bangalore
                                  from Chennai, Tamil Nadu
                                  Nov 14, 2018
                                  Resolved
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                                  Resolved

                                  Address: Bangalore, Karnataka
                                  Website: www.hdfcbank.com

                                  I took two wheeler loan in centurion bank (Silk board branch), bangalore in 1999 and repayed it within 18 months. Now, i'm requesting noc from hdfc bank for renewal of fc for my bike. But no action is taken from the bank's side. Name: s. Suresh
                                  Vehicle no: ka 03 x 8553.
                                  Ph. No:[protected]

                                  Please help me and guide me for further proceedings. Thanks in advance.
                                  Dec 18, 2018
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Nov 14, 2018
                                  Updated by Suresh S Bangalore
                                  I also have my original RC book that has been issued after repaying the full loan amount.

                                  Verified Support
                                  Nov 14, 2018
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  I request you to share your Loan Account No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                                  -Manoj
                                  HDFC Bank Customer Assistance
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                                    H
                                    hemarao
                                    from Bengaluru, Karnataka
                                    Nov 14, 2018
                                    Resolved
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                                    Resolved

                                    I have raised cheque book request on 2nd november using internet banking, on 3rd of november i have received sms with dtdc courier awb-x25411645 number, it supposed to be delivered within 7 working days, till now i didn't received it, so i tracked with the help of awb-x25411645 number, it is showing like delivered at pallikarani, i was wondering why they have delivered pallikarani instead of padur and to whom they delivered, so i called hdfc customer care for the same, team don't have any information except courier details, so i have raised the complaint for the same (Chnc[protected]) i am dissatisfied with the hdfc banking services, the bank even don't have tracking info what they delivered and whether it delivered to customer or not, could you please look into the issue and update me.
                                    Nov 21, 2018
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Nov 21, 2018
                                    Updated by hemarao
                                    Terrible service by HDFC BANK, finally cheque book reached me
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                                      R
                                      Rameshmerrill
                                      Nov 14, 2018
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                                      Address: 600033

                                      I bought laptop from amazon using hdfc bank debit card emi loan, but that product came fully damaged so i did return my product to amazon. After my return amazon processing my refund money process. But after that yet to cancel and refund my amount from hdfc bank side. Meanwhile hdfc bank debited my first emi amount from my account.

                                      So i want refund my deduction amount and cancel that emi process as soon as possible.
                                      +1 photos
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Nov 26, 2018
                                      Updated by Rameshmerrill
                                      My complaints raise till to above 15 days but no use
                                      Dec 06, 2018
                                      Updated by Rameshmerrill
                                      My amount refunded from hdfc bank,

                                      Thankyou for your services.
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                                        Pradyut2018
                                        from Bankura, West Bengal
                                        Nov 13, 2018
                                        Resolved
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                                        Resolved

                                        Address: Kolkata, West Bengal, 700028
                                        Website: Kolkata

                                        The company has charged lounge access fee. Before taking the card, i told the executive regarding my requirement which was quite clear to them. They suggested to take regalia credit card along with the priority pass.
                                        Now, when i accessed the card, they charged inappropriately. Several emails and follow up was done but still no luck. I have all the proofs with me. Already following up with them since 2 months. But didnt got any response to revert the amount. Please look into this with priority.
                                        While taking the card, i was told that i wont be charged if i access the delhi airport which was my requirement while travelling to and from delhi airport. But they charged both the times.
                                        And, the bill of accessing lounge came exactly after 3 months. One for 26th may, 2018 and another for 04th june, 2018.
                                        When they generated the bill for 26th may, 2018. I dropped one email. Hdfc bank refunded that amount except the gst which i agree to pay. But again after 10 days they charged another amount which i am following up with them since 2 months but no luck.

                                        If the priority pass was not free for accessing delhi airport being an indian, and my requirement was quite clear then why they gave me that card.

                                        Please let us know if addtional information is required.

                                        Many thanks in advance.

                                        Thanks,
                                        Pradyut
                                        Dec 16, 2018
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Nov 14, 2018
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        We have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim.The reference number for this interaction is[protected].

                                        -Zubin
                                        HDFC Bank Customer Assistance
                                        Verified Support
                                        Nov 15, 2018
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        We infer from your e-mail that you have accessed the lounge using your priority pass. Hence, applicable charges have been billed to your credit card account. We wish to inform you that effective May 25, 2017, there is a revision in the lounge access program on your Regalia card. All domestic lounge visits using Priority Pass shall be charged as applicable. Further, the changes in the priority pass programme were intimated and communications were sent through the below modes. The same is not in isolation to your card account but is followed as a standard procedure across all card accounts. Please visit our website for further details.

                                        -Nadia
                                        HDFC Bank Customer Assistance
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