HDFC Bank Complaints & Reviews

Address: N4-501 VATIKA LIFESTYLE HOMES, SECTOR 83 OPPOSITE CITY HOMES, 122004

I had applied for fastag from hdfc bank vide application reference no. Hfr 359646 on 11/11/19. It's 10 days now and i've not received any update from hdfc bank so far.in the absence of fastag i'm facing lot of trouble and unnecessary expenses as i've to cross kherki plaza toll everyday at least 3-4 times. The service is very poor with no update to customers. Fastag helpline remains busy whole day and it's impossible to contact them for any update.

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2019

HDFC Bank Customer Care's response Dear Customer,

Kindly note that your FasTag Application is currently under process. Your tag will be dispatched to your mailing address within 7 working days. We request your patience in the interim.

-Nadia
HDFC Bank Customer Assistance

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Address: 641025

I am an existing customer of hdfc bank have applied for fastag through hdfc site and paid the amount also.

Application reference no: hfr351395

Not acknowledgment was not received via email or sms.

When tried to contact the tool free number[protected] no one responds, just a music. I tried call almost every day for 1 week.

I also cant find customer service email to contact.

How to contact the concerned person and get the fastag application acknowledgment and its details and get the same delivered

Dec 23, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. Your application has been received at our end and you will receive the Tag in 5 working days. The dispatch details of the tag will be share with you via SMS. Kindly contact Fastag Helpline at[protected] incase of any clarification in the interim.

-Nadia
HDFC Bank Customer Assistance

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Address: 560017

Hello,

I did not receive my cashback since my first day o[censored]sage of hdfc fastag. I contacted customer care through email and said hdfc will pay cashback after govt pays them (Ridiculous). But icici fastag pays within a month of travel done.

So i decided to close my wallet and no one picking up my call and responding to my email.

Worst service by hdfc.

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Address: 560043

I have applied fastag and payment already done, till now no update toll number not working, either provide the status of the shipment or please cancel and refund the money will take fastag from paytm.

I have applied other from paytm it has reachrd within time and here i am struggling with hdfc
Will not recommend others to take from this bank. Try other and better alternatives.

Have not expected this from hdfc.

Highly disappointed.

Mob number: [protected]

Dec 24, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced your application is received at our end & you will receive the Tag with is 7-10 working days For any further assistance you may write to us @ fastag.[protected]@1pay.in Note:- Dispatch details of the TAG will be share with you through SMS.

-Nadia
HDFC Bank Customer assistance

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V

Vishwas Bharadwaj

from Mumbai, Maharashtra

Nov 21, 2019

I have ordered a Fastag from HDFC on 6th Oct 2019. till now i have not received the fastag. nor there is any update. when ever i call customer care, they put my call on hold saying that they will check & get back. After few minutes, my call is dropped. this is a cheating and never expected HDFC to behave so cheap for just 500/-.

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S

Sidharth Bajaj

from Kolkata, West Bengal

Nov 21, 2019

Purchased a fastag from hdfc with name sidharth bajaj ph.[protected] and email young.[protected]@gmail.com.. recieved no confirmation and no way to contact them

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M

Mahesh Pandian

from Mumbai, Maharashtra

Nov 21, 2019

Hi, I have applied for HDFC Fastag over online on 6th of November 2019.all I have received is a reference NUMBER-HFR331269.I haven't received any mail for the same. I have called the mentioned numbers n times, but in vain.

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Address: Teachers Colony, 560070

Hi,

I applied for hdfc fastag, through my hdfc bank customer id 42812397 on 11 nov and payment has been made through hdfc credit card.

After submission it was showing application and other details will be share on your hdfc registered email id, till now i haven't got any details.

I tried to reach hdfc fastage, toll free number not working and other hdfc bank account and credit card customer care team is also not supporting. T

Dec 3, 2019

Complaint marked as Resolved

After the complaint, next day i have received sms regarding my application status that my application has been approved with ID number. After 4 days i have received one more message saying that your TAG has bee dispatched. So, finally it's took 21 days for me to get my FASTAG from the date of application submission.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. Your application has been received at our end and you will receive the Tag in 5-7 working days. The dispatch details of the tag will be shared with you via SMS. Kindly contact Fastag Helpline at[protected] in case of any clarification in the interim.

-Nadia
HDFC Bank Customer Assistance

Dec 03, 2019

Updated by Hareesha Hr Thanks my issue has been resolved. and i have received my tag 2 days back

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S

Swaraj Gurudu

from Mumbai, Maharashtra

Nov 21, 2019

My hdfc fastag reference no. HFR359797... I have applied on 11.11.2019. But till now not received after 7 working days. Pls kindly send asap.

hdfc fastag application - Comment #3590587 - Image #0

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K

kiranmai chinni

from Chennai, Tamil Nadu

Nov 21, 2019

Rs 590 got deducted as ach return charges without any intimation by hdfc bank.They didn't even send mail or message...

hdfc fastag application - Comment #3590629 - Image #0

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Address: Mumbai City, Maharashtra, 110074

Website: v1.hdfcbank.com/htdocs/common/fastag/faq.html

I have applied for hdfc fastag (Online) on 18/11/2019 with pyments of inr 500/- the payment ref no is[protected]hdfc bank ltd fastag mumbai). I have not received any email confirmation till now and the customer care number is always busy[protected].

The fastag ref. No. Given by hdfc website is hfr399660

There is no other number or email available on any webpage of hdfc bank for fastag.

This is my first and last exparience with hdfc bank. Their customer service is very very very poor.

Hope someone will resolve my problem.

Dec 4, 2019

Complaint marked as Resolved

I got my fastag yesterday at my home address.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2019

HDFC Bank Customer Care's response Dear Customer,

Kindly note that your FasTag Application is currently under process. Your tag will be dispatched to your mailing address within 7 working days. We request your patience in the interim.

-Nadia
HDFC Bank Customer Assistance

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N

nandkishore chandak

from Kota, Rajasthan

Nov 21, 2019

I have an HDFC credit card 2330. I paid the full due amount on credit card before due date. On due date, bank has no check on the account whether the payment is done or not and they auto deduct the total due amount from my account. However it was refunded back immediately.
i closed my account Sept and refuse auto pay.

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I applied for fastag in their website. I got an application reference number as hfr427883, where it is mentioned that pdf application will be sent to your registered mail id and representative will contact me. I have already made payment of rs. 500/- through online transaction.

But till know no pdf application has not been sent on my mail neither any representative contacted me till now.

I am trying to call the toll free number provided fastag applications since last one week but no one is answering or the number is continuously busy. First time i am facing such horrible service from hdfc.

Aug 6, 2021

Complaint marked as Resolved

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 22, 2019

Verified Support

Dear Customer,

We request you to kindly confirm the date of application along with your registered mobile no. to enable us to assist you further.

-Nadia
HDFC Bank Customer Assistance

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Address: HDFC Bank, Banaswadi, 560036

I received fastag from hdfc. However, even before i could use it - i got several messages like your fastag is been used at hoskote and krishnagiri tolls and amount also got deducted whereas i had not traveled in that location.
Not able to reach the toll number provided and not able to create login as i have not received any welcome mailer with wallet id. Only thing i got is the fastag rfid.
I also sent several emails to the relationship manager assing to me from hdfc ban, but it was of no help.
Not sure what to do in my case as someone else is using fastag with my car number.
First time i am facing issue like this with such a reputed bank.

Dec 22, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Manoj
HDFC Bank Customer Assistance

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Address: 560066

I have applied for the Fastag from HDFC and paid 500 INR om 15th of Nov'19. I have got the booking reference number HFR382758. The booking reference stated that I will get an email but I did not receive anything plus it said that a representative will get in touch with me very soon but so far no one have reached me yet. They have given a toll free number[protected] which seems to be always busy or just not getting connected. (*Not really sure if they intend to keep it busy always)

They have promised that I will receive the Fastag within 7 days, but its already 6th day, not even an email confirmation of the application that I made along with 500 Rs.

Could any one help me here with any sort of lead to complete this process.

+1 photos

HDFC Bank customer support has been notified about the posted complaint.

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Address: T C PALYA MAIN ROAD, Bangalore, Karnataka, 560036

I had applied for hdfc bank fast on nov 15 via online site and also paid 500 towards it. I did not receive the application reference email nor i am getting any response from toll free number [protected]. Already paid rs 500. Following i s my application hfr381605 number. Can somebody help on this? If not kindly help get a refund. Please help expedite the same.

Dec 23, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced your application is received at our end and you will receive the Tag within 7-10 working days. For any further assistance, you may write to us @ fastag.[protected]@1pay.in
Note:- Dispatch details of the TAG will be share with you through SMS.

-Nadia
HDFC Bank Customer Assistance

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I have received a hdfc fasttag during my car purchase in the last year aug 2018 and i'm currently missing my welcome kit which contains the walletid and customerid, but still i have the rfid sticker available with me. So for the initial registration i need to know my customerid and wallet id. Please help me on the same.

Rfid no :[protected]
Mobile no : [protected]

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Request you to write us fastag.[protected]@insolutionsglobal.com with your application number, Vehicle number Complete address

We would also like to caution you against posting sensitive information such as your Account number / Mobile number on a public forum

-Nadia
HDFC Bank Customer Assistance

Verified Support

Nov 28, 2019

HDFC Bank Customer Care's response Dear Customer,

We request you to email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Nadia
HDFC Bank Customer Assistance

Nov 28, 2019

Updated by Avinash999 Everything is showing as protected, how to check it.

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Address: 411033

I have applied hdfc fastag through online and made payment of rs.500. The reference number of the application is hfr370537. After submission it should that fastag will be delivered in 7 days. I have not received any update whether fastag has been dispatched or not.
There is no way to contact hdfc as customer care number given is busy or not being attended.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. Your application has been received at our end and you will receive the Tag in 5-7 working days. The dispatch details of the tag will be shared with you via SMS. Kindly contact Fastag Helpline at[protected] in case of any clarification in the interim.

-Nadia
HDFC Bank Customer Assistance

Nov 27, 2019

Updated by Lakshya84 I have not received any updates related to dispatch yet and it's more then 12 days now. I had to travel taking my car on 30th Nov and needed fastag. I ordered with HDFC because it was supposed to be delivered in 5-7 working days. Now looks like I won't receive it before that.

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Have applied for hdfc fastag on 09 september 2019, i had received the confirmation mail and application number informing that i will be receiving fastag in 7 working days.

Till now i haven't received the tag neither any other notification from hdfc, the helpline number provided is always busy. I am not able to find any alternate number or mail id where i can write about this issues.

The escalation mail id provided in https://ihmcl.com/fastag/ is also not a valid one.

Nov 21, 2019

Complaint marked as Resolved

I was able to Contact the HDFC helpline and got to know the status.

HDFC Bank customer support has been notified about the posted complaint.

Nov 21, 2019

Updated by gVicky89 the date of application submission was on 09 November 2019..

Got the update on the application status. Would appreciate if the timely intimation on the status.

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Address: Ahmedabad, 380063

I hve hdfc saving account. My customer id is 75266877. Your executive commitment wrong with me and cheat with me. First he tell me your settlement done you pay rs 10, 070/- after then i ask for settlement letter he tell me give at evening. I pay settlement amount at 7th november. Still not received a letter. I have a all the conversation recording and all the proof. I can wait till tomorrow otherwise i complaint at rbi complain department against bank and complain at consumer forum. For cheat with me and wrong communication...

Please i request you solve this otherwise i give a notice thruw advocate and file a court case...

Dhaval darji
[protected]

Dec 28, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2019

HDFC Bank Customer Care's response Dear Customer,

We request you to contact our Debt manager at[protected]. Alternatively, please feel free to write to us at PriorityRedressalRPM.[protected]@hdfcbank.com, we shall assist you.

-Nadia
HDFC Bank Customer Assistance

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I had applied for fastag with hdfc bank on 12th november, 2019. I got a reference number hfr363662. Along with a message that the application pdf has been sent on my email id. Unfortunately i have not received any application pdf. I am trying to call the toll free number provided fastag applications since then but no one is answering or the number is continuously busy.

Dec 24, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag with is 7-10 working days

For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com or call on[protected]

Note:- Dispatch details of the TAG will be share with you through SMS

-Zubin
HDFC Bank Customer Assistance

Verified Support

Nov 22, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced your application is received at our end & you will receive the Tag with is 7-10 working days

For any further assistance, you may write to us @ fastag.[protected]@1pay.in

Note:- Dispatch details of the TAG will be share with you through SMS

-Zubin
HDFC Bank Customer Assistance

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Z

Zennis Das

Nov 21, 2019

Hi,
There were 3 international deductions of 21 USD, 21 USD and 19.95USD from my Indian credit card . Can you please resolve this and process a refund?
Credit card number - [protected]
Name - ZENNIS DAS

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Address: 560024

Hi,
I applied for hdfc fastag last week and got reference number hfr342050. This was after payment was deducted from my debit card. However till date, i haven't received the fastag.
I have tried to reach out on the toll free number mentioned on site with no luck.
Any further help will be highly appreciated.
This kind of behavior is unexpected from hdfc point of view..

Thanks!

Dec 23, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag with is 7-10 working days

For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com or call on[protected]

Note:- Dispatch details of the TAG will be share with you through SMS.

-Nadia
HDFC Bank Customer Assistance

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A

Anu Sameera

from Hyderabad, Telangana

Nov 21, 2019

Don't call for to apply credit card

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I booked my hdfc fastag on nov 14th 2019. After that there is no response from hdfc bank. Not sure what is the status. Very poor service from hdfc. My refrence number is hfr375750.

I tried calling customer care number mentioned when i submitted my application. The number will always be busy or no response. Never expected this worst service from reputed bank.

I suggest hdfc to close fastag service.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 22, 2019

Verified Support

Dear Customer,

We regret the inconvenience caused. Your application has been received at our end and you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS. Kindly contact Fastag Helpline at[protected] in case of any clarification in the interim.

-Nadia
HDFC Bank Customer Assistance

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JAGGY006's [Complaint's author] reply, Nov 27, 2019

HI,

Thanks for the response. I got the customer ID and Wallet ID through message but not yet received the Physical Fastag RFID Card to my address. Please help.

Regards,
Jagadish.DM

JAGGY006's [Complaint's author] reply, Dec 6, 2019

HI,

Still how much time we need to wait to get the physical card ? its been a month ? Being a reputed bank dont loot the people.

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Hi team,
I applied for hdfc fastag on 11 nov and got reference number hfr357247. This was after payment was deducted from my credit card. However till date, i haven't received the fastag.
I have tried to reach out on the toll free number mentioned on site, but nobody is answering and it always remain busy.
Really not sure how to proceed.
This kind of behavior is unexpected from hdfc point of view..

Nov 22, 2019

Updated by aman1205 Hi @HDFC Bank Customer Care

Any update on this, now fast tag is free, deliver the tag or refund the money

Nov 26, 2019

Updated by aman1205 Any update on this i think 11 working day is over now

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V

Vinay kumar Singh Chauhan

from Ahmedabad, Gujarat

Nov 21, 2019

very Poor Service by HDFC bank related to fASTag. I applied for the fast tag with the reference no. HFR384557 but after payment neither i get any sms or mail nor able to track my application. Cutomercare no is always busy.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 21, 2019

Verified Support

Dear Customer,

We regret any inconvenience you may have faced your application is received at our end & you will receive the Tag with is 7-10 working days

For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com or call on[protected]

Note:- Dispatch details of the TAG will be shared with you through SMS

-Anay
HDFC Bank Customer Assistance

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A

aman1205

from Ludhiana, Punjab

Nov 21, 2019

Already 9 working day completed, how within one day this will be gone deliver, i will definitely complaint in consumer court.

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R

rahmath71

from Mumbai, Maharashtra

Nov 21, 2019

My Fastag application reference number HFR373837 applied on 14.11.2019.
Till now I not received any verification call or Fastag Application PDF through Email. And HDFC Fastag tollfree no.[protected] no response.
Please let me know the status of HDFC Fastag dispatch details.

hdfc bank fastag hdfc fastag not received, toll free number not working - Comment #3590572 - Image #0

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V

Vinod_Pol

from Mumbai, Maharashtra

Nov 21, 2019

I have applied Fastag online with application number HFR378641 on 15th Nov 2019. Post payment there is no email communication or application form received. Reaching to provided helpline number[protected] where no response. Is the Fraud form HDFC?

need help to resolve matter as money are already paid.

hdfc bank fastag hdfc fastag not received, toll free number not working - Comment #3590596 - Image #0

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Address: Shiv Shakti, Plot no. 93, Ward 10A, Bhd. BPCL Officers Colony, Kutch, Gujarat, 370203

I have applied for hdfc bank fastag on 12th november 2019 paying 500/-.
I have still not received the fastag on my e-mail or anywhere.
It promised to get delivered within a week but the same is not yet delivered.
Any notification not received for the same except the reference no.
Not able to contact the provided toll free no. Neither on hdfc bank's customer care.
Kindly help for the same on priority.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2019

HDFC Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. Your application has been received at our end and you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS. Kindly contact Fastag Helpline at[protected] in case of any clarification in the interim.

-Nadia
HDFC Bank Customer Assistance

Nov 27, 2019

Updated by Jatin Ruchandani Fastag dispatch notification has still not been received. Kindly dispatch the same at the earliest.

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B

Bhavik Borda

from Surat, Gujarat

Nov 21, 2019

My card is not active

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S

satish_web

from Hyderabad, Telangana

Nov 21, 2019

Hi,

I would like to close my HDFC credit card. I request you to let me know the instructions.

Thanks!

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Address: 411018

I have purchased a fastag from hdfc bank.

I have applied hdfc fastag through online and made payment of 500 inr (200 for security amount & 200 as the top up amount & 100 rs as insurance).. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

In the confirmation message it was stated that the fasttag application pdf is sent to my email id.

However i have still not received the applicaton pdf on the registered email id.

Also i have no update on the fastag delivery status.

There is no way to contact hdfc bank also. The tool free number doesnt work and the email bounces back.

This is very unprofessional behaviour: (

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Preethi
HDFC Bank Customer Assistance

Nov 21, 2019

Updated by Shalu janardhan fastag.[protected]@insolutionsglobal.com

What is the protected word?

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S

Shiva Holla

from Bengaluru, Karnataka

Nov 21, 2019

Hdfc, India's leading private lender took 500Rs for fast tag registration and there is no response or further information regarding it. And we have Dec 1 as mandatory fast tag.. What kind of loot is this? Customer care number is not working either. There is no proper escalation matrix also.

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