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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
Complaints 32890
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HDFC Bank reviews & complaints page 607

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A
Ashit Maharesh
from Gurgaon, Haryana
Nov 21, 2019
Resolved
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Address: N4-501 VATIKA LIFESTYLE HOMES, SECTOR 83 OPPOSITE CITY HOMES, 122004

I had applied for fastag from hdfc bank vide application reference no. Hfr 359646 on 11/11/19. It's 10 days now and i've not received any update from hdfc bank so far.in the absence of fastag i'm facing lot of trouble and unnecessary expenses as i've to cross kherki plaza toll everyday at least 3-4 times. The service is very poor with no update to customers. Fastag helpline remains busy whole day and it's impossible to contact them for any update.
Dec 28, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Nov 21, 2019
HDFC Bank Customer Care's response
Dear Customer,

Kindly note that your FasTag Application is currently under process. Your tag will be dispatched to your mailing address within 7 working days. We request your patience in the interim.

-Nadia
HDFC Bank Customer Assistance
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    G
    gbbk
    from Coimbatore, Tamil Nadu
    Nov 21, 2019
    Resolved
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    Address: 641025

    I am an existing customer of hdfc bank have applied for fastag through hdfc site and paid the amount also.

    Application reference no: hfr351395

    Not acknowledgment was not received via email or sms.

    When tried to contact the tool free number[protected] no one responds, just a music. I tried call almost every day for 1 week.

    I also cant find customer service email to contact.

    How to contact the concerned person and get the fastag application acknowledgment and its details and get the same delivered
    Dec 23, 2019
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Nov 22, 2019
    HDFC Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. Your application has been received at our end and you will receive the Tag in 5 working days. The dispatch details of the tag will be share with you via SMS. Kindly contact Fastag Helpline at[protected] incase of any clarification in the interim.

    -Nadia
    HDFC Bank Customer Assistance
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      S
      Suseendran G
      from Mumbai, Maharashtra
      Nov 21, 2019
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      Address: 560017

      Hello,

      I did not receive my cashback since my first day o[censored]sage of hdfc fastag. I contacted customer care through email and said hdfc will pay cashback after govt pays them (Ridiculous). But icici fastag pays within a month of travel done.

      So i decided to close my wallet and no one picking up my call and responding to my email.

      Worst service by hdfc.
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        A
        from Delhi, Delhi
        Nov 21, 2019
        Resolved
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        Address: 560043

        I have applied fastag and payment already done, till now no update toll number not working, either provide the status of the shipment or please cancel and refund the money will take fastag from paytm.

        I have applied other from paytm it has reachrd within time and here i am struggling with hdfc
        Will not recommend others to take from this bank. Try other and better alternatives.

        Have not expected this from hdfc.

        Highly disappointed.

        Mob number: [protected]
        Dec 24, 2019
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Nov 22, 2019
        HDFC Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience you may have faced your application is received at our end & you will receive the Tag with is 7-10 working days For any further assistance you may write to us @ fastag.[protected]@1pay.in Note:- Dispatch details of the TAG will be share with you through SMS.

        -Nadia
        HDFC Bank Customer assistance
        I have ordered a Fastag from HDFC on 6th Oct 2019. till now i have not received the fastag. nor there is any update. when ever i call customer care, they put my call on hold saying that they will check & get back. After few minutes, my call is dropped. this is a cheating and never expected HDFC to behave so cheap for just 500/-.
        Purchased a fastag from hdfc with name sidharth bajaj ph.[protected] and email young.[protected]@gmail.com.. recieved no confirmation and no way to contact them
        Hi, I have applied for HDFC Fastag over online on 6th of November 2019.all I have received is a reference NUMBER-HFR331269.I haven't received any mail for the same. I have called the mentioned numbers n times, but in vain.
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          H
          Hareesha Hr
          from Bengaluru, Karnataka
          Nov 21, 2019
          Resolved
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          Address: Teachers Colony, 560070

          Hi,

          I applied for hdfc fastag, through my hdfc bank customer id 42812397 on 11 nov and payment has been made through hdfc credit card.

          After submission it was showing application and other details will be share on your hdfc registered email id, till now i haven't got any details.

          I tried to reach hdfc fastage, toll free number not working and other hdfc bank account and credit card customer care team is also not supporting. T
          Dec 3, 2019
          Complaint marked as Resolved 
          After the complaint, next day i have received sms regarding my application status that my application has been approved with ID number. After 4 days i have received one more message saying that your TAG has bee dispatched. So, finally it's took 21 days for me to get my FASTAG from the date of application submission.
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Nov 22, 2019
          HDFC Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. Your application has been received at our end and you will receive the Tag in 5-7 working days. The dispatch details of the tag will be shared with you via SMS. Kindly contact Fastag Helpline at[protected] in case of any clarification in the interim.

          -Nadia
          HDFC Bank Customer Assistance
          Dec 03, 2019
          Updated by Hareesha Hr
          Thanks my issue has been resolved. and i have received my tag 2 days back
          My hdfc fastag reference no. HFR359797... I have applied on 11.11.2019. But till now not received after 7 working days. Pls kindly send asap.

          hdfc fastag application - Comment #3590587 - Image #0
          Rs 590 got deducted as ach return charges without any intimation by hdfc bank.They didn't even send mail or message...

          hdfc fastag application - Comment #3590629 - Image #0
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            J
            Jhakal Ashish
            from Delhi, Delhi
            Nov 21, 2019
            Resolved
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            Address: Mumbai City, Maharashtra, 110074
            Website: v1.hdfcbank.com/htdocs/common/fastag/faq.html

            I have applied for hdfc fastag (Online) on 18/11/2019 with pyments of inr 500/- the payment ref no is[protected]hdfc bank ltd fastag mumbai). I have not received any email confirmation till now and the customer care number is always busy[protected].

            The fastag ref. No. Given by hdfc website is hfr399660

            There is no other number or email available on any webpage of hdfc bank for fastag.

            This is my first and last exparience with hdfc bank. Their customer service is very very very poor.

            Hope someone will resolve my problem.
            Dec 4, 2019
            Complaint marked as Resolved 
            I got my fastag yesterday at my home address.
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Nov 21, 2019
            HDFC Bank Customer Care's response
            Dear Customer,

            Kindly note that your FasTag Application is currently under process. Your tag will be dispatched to your mailing address within 7 working days. We request your patience in the interim.

            -Nadia
            HDFC Bank Customer Assistance
            I have an HDFC credit card 2330. I paid the full due amount on credit card before due date. On due date, bank has no check on the account whether the payment is done or not and they auto deduct the total due amount from my account. However it was refunded back immediately.
            i closed my account Sept and refuse auto pay.

            fastag - Comment #3590588 - Image #0
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              R
              Raakz
              from Mumbai, Maharashtra
              Nov 21, 2019
              Resolved
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              I applied for fastag in their website. I got an application reference number as hfr427883, where it is mentioned that pdf application will be sent to your registered mail id and representative will contact me. I have already made payment of rs. 500/- through online transaction.

              But till know no pdf application has not been sent on my mail neither any representative contacted me till now.

              I am trying to call the toll free number provided fastag applications since last one week but no one is answering or the number is continuously busy. First time i am facing such horrible service from hdfc.
              Aug 6, 2021
              Complaint marked as Resolved 
              Dear Customer,

              We request you to kindly confirm the date of application along with your registered mobile no. to enable us to assist you further.

              -Nadia
              HDFC Bank Customer Assistance
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                N
                NagarajaTR
                from Mumbai, Maharashtra
                Nov 21, 2019
                Resolved
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                Address: HDFC Bank, Banaswadi, 560036

                I received fastag from hdfc. However, even before i could use it - i got several messages like your fastag is been used at hoskote and krishnagiri tolls and amount also got deducted whereas i had not traveled in that location.
                Not able to reach the toll number provided and not able to create login as i have not received any welcome mailer with wallet id. Only thing i got is the fastag rfid.
                I also sent several emails to the relationship manager assing to me from hdfc ban, but it was of no help.
                Not sure what to do in my case as someone else is using fastag with my car number.
                First time i am facing issue like this with such a reputed bank.
                Dec 22, 2019
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Nov 21, 2019
                HDFC Bank Customer Care's response
                Dear Customer,

                Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                -Manoj
                HDFC Bank Customer Assistance
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                  S
                  from Chennai, Tamil Nadu
                  Nov 21, 2019
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                  Address: 560066

                  I have applied for the Fastag from HDFC and paid 500 INR om 15th of Nov'19. I have got the booking reference number HFR382758. The booking reference stated that I will get an email but I did not receive anything plus it said that a representative will get in touch with me very soon but so far no one have reached me yet. They have given a toll free number[protected] which seems to be always busy or just not getting connected. (*Not really sure if they intend to keep it busy always)

                  They have promised that I will receive the Fastag within 7 days, but its already 6th day, not even an email confirmation of the application that I made along with 500 Rs.

                  Could any one help me here with any sort of lead to complete this process.
                  +1 photos
                  HDFC Bank customer support has been notified about the posted complaint.
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                    A
                    Amit Raj Varma
                    from Bengaluru, Karnataka
                    Nov 21, 2019
                    Resolved
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                    Resolved

                    Address: T C PALYA MAIN ROAD, Bangalore, Karnataka, 560036

                    I had applied for hdfc bank fast on nov 15 via online site and also paid 500 towards it. I did not receive the application reference email nor i am getting any response from toll free number [protected]. Already paid rs 500. Following i s my application hfr381605 number. Can somebody help on this? If not kindly help get a refund. Please help expedite the same.
                    Dec 23, 2019
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 21, 2019
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience you may have faced your application is received at our end and you will receive the Tag within 7-10 working days. For any further assistance, you may write to us @ fastag.[protected]@1pay.in
                    Note:- Dispatch details of the TAG will be share with you through SMS.

                    -Nadia
                    HDFC Bank Customer Assistance
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                      A
                      Avinash999
                      from Hyderabad, Telangana
                      Nov 21, 2019
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                      I have received a hdfc fasttag during my car purchase in the last year aug 2018 and i'm currently missing my welcome kit which contains the walletid and customerid, but still i have the rfid sticker available with me. So for the initial registration i need to know my customerid and wallet id. Please help me on the same.

                      Rfid no :[protected]
                      Mobile no : [protected]
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 22, 2019
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience you may have faced. Request you to write us fastag.[protected]@insolutionsglobal.com with your application number, Vehicle number Complete address

                      We would also like to caution you against posting sensitive information such as your Account number / Mobile number on a public forum

                      -Nadia
                      HDFC Bank Customer Assistance
                      Verified Support
                      Nov 28, 2019
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We request you to email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                      -Nadia
                      HDFC Bank Customer Assistance
                      Nov 28, 2019
                      Updated by Avinash999
                      Everything is showing as protected, how to check it.
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                        L
                        Lakshya84
                        Nov 21, 2019
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                        Address: 411033

                        I have applied hdfc fastag through online and made payment of rs.500. The reference number of the application is hfr370537. After submission it should that fastag will be delivered in 7 days. I have not received any update whether fastag has been dispatched or not.
                        There is no way to contact hdfc as customer care number given is busy or not being attended.
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 22, 2019
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. Your application has been received at our end and you will receive the Tag in 5-7 working days. The dispatch details of the tag will be shared with you via SMS. Kindly contact Fastag Helpline at[protected] in case of any clarification in the interim.

                        -Nadia
                        HDFC Bank Customer Assistance
                        Nov 27, 2019
                        Updated by Lakshya84
                        I have not received any updates related to dispatch yet and it's more then 12 days now. I had to travel taking my car on 30th Nov and needed fastag. I ordered with HDFC because it was supposed to be delivered in 5-7 working days. Now looks like I won't receive it before that.
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                          G
                          gVicky89
                          from Bengaluru, Karnataka
                          Nov 21, 2019
                          Resolved
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                          Resolved

                          Have applied for hdfc fastag on 09 september 2019, i had received the confirmation mail and application number informing that i will be receiving fastag in 7 working days.

                          Till now i haven't received the tag neither any other notification from hdfc, the helpline number provided is always busy. I am not able to find any alternate number or mail id where i can write about this issues.

                          The escalation mail id provided in https://ihmcl.com/fastag/ is also not a valid one.
                          Nov 21, 2019
                          Complaint marked as Resolved 
                          I was able to Contact the HDFC helpline and got to know the status.
                          HDFC Bank customer support has been notified about the posted complaint.
                          Nov 21, 2019
                          Updated by gVicky89
                          the date of application submission was on 09 November 2019..

                          Got the update on the application status. Would appreciate if the timely intimation on the status.
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                            D
                            Dhaval Darji9961
                            from Delhi, Delhi
                            Nov 21, 2019
                            Resolved
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                            Resolved

                            Address: Ahmedabad, 380063

                            I hve hdfc saving account. My customer id is 75266877. Your executive commitment wrong with me and cheat with me. First he tell me your settlement done you pay rs 10, 070/- after then i ask for settlement letter he tell me give at evening. I pay settlement amount at 7th november. Still not received a letter. I have a all the conversation recording and all the proof. I can wait till tomorrow otherwise i complaint at rbi complain department against bank and complain at consumer forum. For cheat with me and wrong communication...

                            Please i request you solve this otherwise i give a notice thruw advocate and file a court case...

                            Dhaval darji
                            [protected]
                            Dec 28, 2019
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 21, 2019
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We request you to contact our Debt manager at[protected]. Alternatively, please feel free to write to us at PriorityRedressalRPM.[protected]@hdfcbank.com, we shall assist you.

                            -Nadia
                            HDFC Bank Customer Assistance
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                              S
                              s.sayagaonkar
                              from Mumbai, Maharashtra
                              Nov 21, 2019
                              Resolved
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                              Resolved

                              I had applied for fastag with hdfc bank on 12th november, 2019. I got a reference number hfr363662. Along with a message that the application pdf has been sent on my email id. Unfortunately i have not received any application pdf. I am trying to call the toll free number provided fastag applications since then but no one is answering or the number is continuously busy.
                              Dec 24, 2019
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 21, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag with is 7-10 working days

                              For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com or call on[protected]

                              Note:- Dispatch details of the TAG will be share with you through SMS

                              -Zubin
                              HDFC Bank Customer Assistance
                              Verified Support
                              Nov 22, 2019
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience you may have faced your application is received at our end & you will receive the Tag with is 7-10 working days

                              For any further assistance, you may write to us @ fastag.[protected]@1pay.in

                              Note:- Dispatch details of the TAG will be share with you through SMS

                              -Zubin
                              HDFC Bank Customer Assistance
                              Hi,
                              There were 3 international deductions of 21 USD, 21 USD and 19.95USD from my Indian credit card . Can you please resolve this and process a refund?
                              Credit card number - [protected]
                              Name - ZENNIS DAS
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                                S
                                simonbraj
                                from Bengaluru, Karnataka
                                Nov 21, 2019
                                Resolved
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                                Resolved

                                Address: 560024

                                Hi,
                                I applied for hdfc fastag last week and got reference number hfr342050. This was after payment was deducted from my debit card. However till date, i haven't received the fastag.
                                I have tried to reach out on the toll free number mentioned on site with no luck.
                                Any further help will be highly appreciated.
                                This kind of behavior is unexpected from hdfc point of view..

                                Thanks!
                                Dec 23, 2019
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 21, 2019
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience you may have faced. Your application is received at our end & you will receive the Tag with is 7-10 working days

                                For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com or call on[protected]

                                Note:- Dispatch details of the TAG will be share with you through SMS.

                                -Nadia
                                HDFC Bank Customer Assistance
                                Don't call for to apply credit card
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                                  J
                                  JAGGY006
                                  from Bengaluru, Karnataka
                                  Nov 21, 2019
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                                  I booked my hdfc fastag on nov 14th 2019. After that there is no response from hdfc bank. Not sure what is the status. Very poor service from hdfc. My refrence number is hfr375750.

                                  I tried calling customer care number mentioned when i submitted my application. The number will always be busy or no response. Never expected this worst service from reputed bank.

                                  I suggest hdfc to close fastag service.
                                  Dear Customer,

                                  We regret the inconvenience caused. Your application has been received at our end and you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS. Kindly contact Fastag Helpline at[protected] in case of any clarification in the interim.

                                  -Nadia
                                  HDFC Bank Customer Assistance
                                  JAGGY006's [Complaint's author] reply, Nov 27, 2019
                                  HI,

                                  Thanks for the response. I got the customer ID and Wallet ID through message but not yet received the Physical Fastag RFID Card to my address. Please help.

                                  Regards,
                                  Jagadish.DM
                                  JAGGY006's [Complaint's author] reply, Dec 6, 2019
                                  HI,

                                  Still how much time we need to wait to get the physical card ? its been a month ? Being a reputed bank dont loot the people.
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                                    A
                                    aman1205
                                    from Ludhiana, Punjab
                                    Nov 21, 2019
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                                    Hi team,
                                    I applied for hdfc fastag on 11 nov and got reference number hfr357247. This was after payment was deducted from my credit card. However till date, i haven't received the fastag.
                                    I have tried to reach out on the toll free number mentioned on site, but nobody is answering and it always remain busy.
                                    Really not sure how to proceed.
                                    This kind of behavior is unexpected from hdfc point of view..
                                    Nov 22, 2019
                                    Updated by aman1205
                                    Hi @HDFC Bank Customer Care

                                    Any update on this, now fast tag is free, deliver the tag or refund the money
                                    Nov 26, 2019
                                    Updated by aman1205
                                    Any update on this i think 11 working day is over now
                                    very Poor Service by HDFC bank related to fASTag. I applied for the fast tag with the reference no. HFR384557 but after payment neither i get any sms or mail nor able to track my application. Cutomercare no is always busy.
                                    Dear Customer,

                                    We regret any inconvenience you may have faced your application is received at our end & you will receive the Tag with is 7-10 working days

                                    For any further assistance, you may write to us @ fastag.[protected]@insolutionsglobal.com or call on[protected]

                                    Note:- Dispatch details of the TAG will be shared with you through SMS

                                    -Anay
                                    HDFC Bank Customer Assistance
                                    Already 9 working day completed, how within one day this will be gone deliver, i will definitely complaint in consumer court.
                                    My Fastag application reference number HFR373837 applied on 14.11.2019.
                                    Till now I not received any verification call or Fastag Application PDF through Email. And HDFC Fastag tollfree no.[protected] no response.
                                    Please let me know the status of HDFC Fastag dispatch details.

                                    hdfc bank fastag hdfc fastag not received, toll free number not working - Comment #3590572 - Image #0
                                    I have applied Fastag online with application number HFR378641 on 15th Nov 2019. Post payment there is no email communication or application form received. Reaching to provided helpline number[protected] where no response. Is the Fraud form HDFC?

                                    need help to resolve matter as money are already paid.

                                    hdfc bank fastag hdfc fastag not received, toll free number not working - Comment #3590596 - Image #0
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                                      J
                                      Jatin Ruchandani
                                      from Hyderabad, Telangana
                                      Nov 21, 2019
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                                      Address: Shiv Shakti, Plot no. 93, Ward 10A, Bhd. BPCL Officers Colony, Kutch, Gujarat, 370203

                                      I have applied for hdfc bank fastag on 12th november 2019 paying 500/-.
                                      I have still not received the fastag on my e-mail or anywhere.
                                      It promised to get delivered within a week but the same is not yet delivered.
                                      Any notification not received for the same except the reference no.
                                      Not able to contact the provided toll free no. Neither on hdfc bank's customer care.
                                      Kindly help for the same on priority.
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 22, 2019
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. Your application has been received at our end and you will receive the Tag in 5 working days. The dispatch details of the tag will be shared with you via SMS. Kindly contact Fastag Helpline at[protected] in case of any clarification in the interim.

                                      -Nadia
                                      HDFC Bank Customer Assistance
                                      Nov 27, 2019
                                      Updated by Jatin Ruchandani
                                      Fastag dispatch notification has still not been received. Kindly dispatch the same at the earliest.
                                      My card is not active
                                      Hi,

                                      I would like to close my HDFC credit card. I request you to let me know the instructions.

                                      Thanks!
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                                        Shalu janardhan
                                        from Pune, Maharashtra
                                        Nov 21, 2019
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                                        Address: 411018

                                        I have purchased a fastag from hdfc bank.

                                        I have applied hdfc fastag through online and made payment of 500 inr (200 for security amount & 200 as the top up amount & 100 rs as insurance).. I have uploaded signed copy of the final document and rc/aadhaar and since then there is no update.

                                        In the confirmation message it was stated that the fasttag application pdf is sent to my email id.

                                        However i have still not received the applicaton pdf on the registered email id.

                                        Also i have no update on the fastag delivery status.

                                        There is no way to contact hdfc bank also. The tool free number doesnt work and the email bounces back.

                                        This is very unprofessional behaviour: (
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Nov 21, 2019
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

                                        -Preethi
                                        HDFC Bank Customer Assistance
                                        Nov 21, 2019
                                        Updated by Shalu janardhan
                                        fastag.[protected]@insolutionsglobal.com

                                        What is the protected word?
                                        Hdfc, India's leading private lender took 500Rs for fast tag registration and there is no response or further information regarding it. And we have Dec 1 as mandatory fast tag.. What kind of loot is this? Customer care number is not working either. There is no proper escalation matrix also.
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