HDFC Bank Complaints & Reviews

I have applied for the fasttag from hdfc bank fastag portal. I have already paid all the charged but i didn't got any response from hdfc. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarify the current status of fastag.

Jan 5, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2019

HDFC Bank Customer Care's response Dear Customer,

Kindly write to us at https://bit.ly/36a2IcR along with the Fastag reference number, Vehicle number, date of application and your registered mobile number to enable us to check and assist. Please mention reference number TT[protected]
for us to promptly respond to you via e-mail.

-Nadia

HDFC Bank Customer Assistance

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S

sathish249

from Bengaluru, Karnataka

Dec 3, 2019

Hi HDFC,
I have payed 500 rs online in HDFC FastTag site with the below ref number. It has been more than a week, i got a message saying your FastTag account got created but i haven't still got the RF-ID... customer care 1800 *
doesn't work at all... Please let me know how to get my RF-ID Tag

My Application ID : HFR421708

Reply

sathish249's reply, Nov 27, 2019

How the hell this issue is marked as resolved...

D

Deekshant Sharma

from Gurgaon, Haryana

Dec 3, 2019

My HDFC fasttag is blacklisted, there is no support from hdfc to resolve this issue, even the customer care number is of no use.If HDFC can't resolve it then pls transfer my Tag balance which may be 500 or more to my hdfc account.

Reply

Deekshant Sharma's reply, Nov 27, 2019

If you need my customer or wallet id, then update the same in the ticket

Deekshant Sharma's reply, Nov 27, 2019

The most preferred solution for me is the refund of the money I am having in my fasttag wallet to my hdfc account else resolve the blacklisted issue

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Im sanjay your account holding im facing some problems my transaction rs 2000 from 1st december 2019 by atm machin deducted but cash not received account number is [protected] and some information ALERT:You've withdrawn Rs.2000.00 via Debit Card xx7158 at NH-7, BLOCK NO-1 NEHRU N on[protected]:16:14:24.Avl Bal Rs.469.74.Not you?Call [protected].

My mobile number iw [protected]

+1 photos

Dec 3, 2019

Complaint marked as Resolved

Currently not resolve my problem please fast provide me email id [email protected] Mo...9755400378

HDFC Bank customer support has been notified about the posted complaint.

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Address: Delhi, New Delhi, Delhi

I have applied for HDFC fastag on 20/11/19 and my application Id is HFR413360. I have got sms and email that my fastag has been issued on 23/11/19 but I couldn't get any dispatch status yet. The helpline number is always busy. There should be some kind of tracking available for customer or HDFC should keep user updated about the delivery status. I often go out of state and need the fastag urgently. Please deliver my fastag on priority basis.

HDFC Bank customer support has been notified about the posted complaint.

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Address: Pune, Maharashtra

Hello I am pankaj i have recently applied for Hdfc Credit card and my application was approved my credit card is ending with 4895 i have got all the messages from bank everything is going ok but at the time of delivery of card i was not their on town because of my office work and my card was returned and right now i am available in same address so please tell me what can i do to get my credit card again.
Pl solve this quriy i need...

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It was on Oct 10th i received messages stating transactions were made on my cc. I stated them as dispute transactions as i didn`t make them. I dropped an email to cc.[protected]@hdfc.com on Oct 10th and I haven`t recieved any kind of acknowledgment from them.

It has been almost 5 times i called customer care and everytime i call them, they just ask me to fwd the mail once again. Till date, I have forwarded the dispute form for 5 times and no update till now.

This seems to be very irresponsible behavior towards its customers.

Suggest not to use the HDFC cc.

HDFC Bank customer support has been notified about the posted complaint.

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I had applied for HDFC Fastag on 21/11/2019 and paid the thru my HDFC saving account.
A mail was recd informing me that the Fastag card will be sent in 7 working days.
My customer ID number is[protected].
Their customer care number is always busy.

HDFC Bank customer support has been notified about the posted complaint.

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Hdfc fastag service is very pathetic, i haven't expected this from hdfc. Since last 10 years i am a privileged customer of hdfc bank and for that reason only i applied fastag through hdfc. But now i completely lost that respect to hdfc. I tried through all means - in their toll-free number, in their e-mail but its been 2 months i am not getting any response from them and not able to track the status of my fastag. Two months back i got the message feom hdfc that my wallet is created but till date i haven't received the fastag. My customerid is[protected]

Jan 5, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email us at grievance.[protected]@hdfcbank.com along with your fastag application number and screenshot of a copy of the email send to fastag team for further investigation.

-Nadia
HDFC Bank Customer Assistance

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R

rajnid

from Jalandhar, Punjab

Dec 3, 2019

I filled all the required details for hdfc fastag and My account has been debited but i havent got any confirmation from hdfcfastag. Helpine no is always busy. I have no track of my application. Help asap

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R

Ranjith1234

Dec 3, 2019

I have applied hdfc fastag through online and made payment of 500 inr . The reference number of the application is hfr594661. I have not received any mail or message regarding the confirmation or message.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

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K

[email protected]

from Jintur, Maharashtra

Dec 3, 2019

I have applied for fast tag on 27/11/2019 online on hdfc website. The amount of 500 RS has been debited from my account but I have not received any confirmation . After the payments page I got an error on web page but amount was still debited from my bank account. Application reference number is HFR626586.

hdfc fastag status - Comment #3598796 - Image #0

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A

akash1808

from Bengaluru, Karnataka

Dec 3, 2019

Hi
I applied for fast tag and paid required amount but server showed error, money got deducted from account. I applied again and paid again and again same error. Money got deducted again but this time I also receive a welcome mail with reference id. HFR607593

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Address: Gurgaon, Haryana, 122001

I have applied hdfc fastag through online and made payment of 500 inr (200 for security amount, 200 as the top up amount & 100 as issuance fees).
The reference number of the application is HRF863211.
I have uploaded copy of the final document & RC but there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is always busy.

Please update on the status.

Niraj
[protected]

Jan 13, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Dec 09, 2019

Updated by niraj1977 How much time it will take to resolve this issue?

Verified Support

Dec 13, 2019

HDFC Bank Customer Care's response Dear Customer,

Thanks for connecting with us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to submit the following details. 1] Your vehicle number 2] The date of FasTag Application 3] Mobile number updated in your FasTag Application 4] Fastag application number Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Nadia
HDFC Bank Customer Assistance

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Address: 216,, BAJAJ HOUSE - 97, NEHRU PLACE, New Delhi, Delhi, 110019

I have applied hdfc fastag through online and made payment of 1000 inr. The reference number of the application is hfr857381. I have uploaded copy of the final document and RC/Pan Card and since then there is no update.

There is no way to contact hdfc fastag guys as the customer care number given is busy or not being attended.

I have been with hdfc for 8 years now (Saving acc, cc, loans, hdfc life) and this is the worst moment with them.
The purpose of applying online is faster processing otherwise would have applied and got it in any toll gates. Please update on the status and send me the invoice of rs. 1000/- on my mail id i.e. [protected]@gmail.com

HDFC Bank customer support has been notified about the posted complaint.

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Hi,
I applied for hdfc fastag online on hdfc website paid full amount on 27/11/19, but no email received till date. Even helpline is always busy, no email id provided to get information. Only received a message that email will be sent, but no email is received, tried many time to contact the helpline but getting no help.

Application id : hfr776113

Jagjit singh

Jan 7, 2020

Complaint marked as Resolved

Verified Support

Dec 06, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application would be processed and you will receive the Tag in 7-10 working days, if the same is in order. The dispatch details of the tag will be shared with you via SMS. Kindly contact Fastag Helpline at[protected] incase of any clarification in the interim.

-Nadia

HDFC Bank Customer Assistance

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G

gnr jagruthi

from Rajahmundry, Andhra Pradesh

Dec 4, 2019

Applied fastag on hdfc bank website 10days back.
paid money.
No response any further.
Call centre Ph No does not respond.
No contact email ever shared by HDFC to write a complaint.
app No HFR390791

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S

Sreenath Sastry

from Bengaluru, Karnataka

Dec 4, 2019

I have booked a HDFC fastag more than a week back.
I neither got any wallet I'd nor fastag.
I have paid the amount as well.
Not sure what is the problem and if it will be resolved or have I been cheated..

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Address: Bangalore, Karnataka, 560015

I have applied for the fasttag from hdfc bank fastag portal. I have already paid all the charges but i didn't got any response from hdfc since last 3 weeks. I have just received customer id & wallet id. I'm able to login to portal, but for all practical purpose, we need a physical tag but the its not yet received from bank. Their customer service number is also not reachable.

Ideally, they should've provided a tracking number or sms using which we can see the current status of fastag.

Jan 5, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application has been received at our end and you will receive the Tag in 7 working days. The dispatch details of the tag will be shared with you via SMS. Kindly contact Fastag Helpline at[protected] in case of any clarification in the interim.

-Nadia
HDFC Bank Customer Assistance

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S

Shekhar Girame

from Pune, Maharashtra

Dec 3, 2019

Dear Team, HDFC bank Net Banking portal is not working properly. This is causing serious issue at business level. what is the issue

not received hdfc fastag - Comment #3598444 - Image #0

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S

Sivaonteru

from Mumbai, Maharashtra

Dec 3, 2019

I have paid redmi8 Mobil 28 November, 10% Hdfc debet card Offer but not credit cash back in my account

not received hdfc fastag - Comment #3598457 - Image #0

Reply

Sivaonteru's reply, Dec 3, 2019

I sir November 28 I have paid redmi8 Mobil, cash back 10%hdfc debet card cash back, I have paid Mobil cash back not credit pls check it

H

Hitesh Patil S

from Gurgaon, Haryana

Dec 3, 2019

As an Adjustment entry Rs.355 has been debited from fast tag account on 26th NOV2019

I don't know for what they have debited

This happens every time like deductions of Rs.20, 25 goes on.

So request for refund as soon as possible

Customer ID- [protected]
Bank- HDFC

not received hdfc fastag - Comment #3598473 - Image #0

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N

Nageswaran Rathinasamy

from Delhi, Delhi

Dec 3, 2019

Fast tag token not received even after 7days

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Address: D-1102, Salarpuria Symphony, Electronic City, hosur, 560100

I have paid an amount of rs.1000 for applying new fast tag. Amount got debited from my account but i didn't get any confirmation on applying new fast tag, it has shown error page.
I have tried reaching customer center over the phone but i couldn't. Can you let me know what went wrong? And how to get the fast tag?.

Transaction number is etoll1291683

Also please let me know how to track my application

Jan 5, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Manoj
HDFC Bank Customer Assistance

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S

samkthomas

from Hyderabad, Telangana

Dec 3, 2019

Am not recived HDFC FASTAG welcome kit with my vehicle kit wit my vehicle NO-DL2CBA4265, JUNE 2019,
There is no customer care for easy reach and slove my problems,
So please help to provide my WELCOME KIT, INCLUDING " WALLET KIT, CUSTOMER ID"
RFID[protected]
VEHICLE NO- DL2CBA4265
MOB NO-[protected]

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R

Ram naresh gola

from Noida, Uttar Pradesh

Dec 3, 2019

Received a fastag from Hdfc. Fastag not working at all. Customers care number not working. They accepting deposit recharges.but not getting any transaction message

hdfc bank regarding confirmation on fastag payment - Comment #3598446 - Image #0

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M

Minshad

from Mumbai, Maharashtra

Dec 3, 2019

I requested to you kindly give me status of my reference number HFR483666 and also tell me how much it will take time to dispatched me. I have applied on[protected] and today's 4 working days.

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R

[email protected]

from Chandigarh, Chandigarh

Dec 3, 2019

As i have order the fastag from hdfc portal amount has been paid from my account nearly about 500 and yet not received any confirmation from the and struggling to now the status that is done or not unable to find what happen with the my application

my references no - hfr647706

hdfc bank regarding confirmation on fastag payment - Comment #3598699 - Image #0

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K

Kuldeep Kumar Goswami

from Lucknow, Uttar Pradesh

Dec 3, 2019

I have submitted an application online for fasttag by hdfc bank ltf fasttag but no any messag or mail recieved after submiission of application and also deduct my money from my saving account

hdfc bank regarding confirmation on fastag payment - Comment #3598733 - Image #0

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A

Adi sujatha

from Delhi, Delhi

Dec 3, 2019

I have paid Rs 500 on line payment through my credit card sofar I have not received sticker. Please do needful.
My customer ID
[protected]
Wallet ID
[protected]
Transaction ID
[protected]
Regards
Adi narayana Reddy

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Hi,

I was applying for hdfc fastag online, entered all the details and paid rs.500 through my credit card but didn't get any acknowledgement finally it was session timeout. I again tried one more time but again the same issue. So totally 1000 (500+500) rupees deducted and no communication regarding this yet and amount is also not refunded.

I tried calling fastag customer care number but this is also not working. Could some one from hdfc bank look in to this?
Date of transaction:[protected]
Vehicle no. Ka01 ms1303

Jan 8, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2019

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed with regard to your credit card, you may look forward to receiving a response to your e-mail id in 3 working days.

-Zubin
HDFC Bank Customer Assistance

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P

Pkadityaa

from Mumbai, Maharashtra

Dec 3, 2019

I paid for fast tag on 29th Nov but I did not get any confirmation mail from HDFC as informed during FastTag processing. Now I am trying to contact on [protected] but nobody assist me. Company is cheating with customers providing wrong toll free number.

hdfc bank fastag session timeout - Comment #3598485 - Image #0

hdfc bank fastag session timeout - Comment #3598485 - Image #1

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K

kranti ingle

from Mumbai, Maharashtra

Dec 3, 2019

Hello sir, in my HDFC account one assist membership 1300 ₹auto debited I want cancel this membership pls cancel this as early as possible. Or tell me how to deactivate this plss it's my request I don't want this one assist
Thank you
Kranti ingle

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S

sudhakar.mallela

from Gurgaon, Haryana

Dec 3, 2019

I have applied for HDFC fastag on November 12th, 2019.
Till there is no update on it and my reference number is HFR362192.
The customer care number is not working and always busy .
Please resolve it as soon as possible.

hdfc bank fastag session timeout - Comment #3598765 - Image #0

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S

Sanjay bhadra

from Palasbari, Assam

Dec 3, 2019

I have complaint about my debit card EMI...when I bought the thing from amazon it was showing 861 per month till 12 month..but yesterday I got a msg that the EMI will be1696.so please tell me what is happening. I called HDFC care also...but they are saying this problem can only be resolved by you..so please kindly solve the Matter..

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S

skumar2019

from Coimbatore, Tamil Nadu

Dec 3, 2019

I have applied for the fasttag from hdfc bank fastag portal on 8th November 2019 and paid all the charges, Received the confirmation email and the application copy. Still now no tag is received at my end.

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Hi,

I wanted to know the status of my fast tag application. I have applied for same using hdfc fasttag portal on 29th nov 2019. The amount rs 500 has been deducted from my hdfc credit card but i have not received any reference number or any success message.

I could not able to find any email or sms to rmn for status updates. I am sharing my details of vehicle and transaction id for reference. Please revert as soon as possible.

Application number : hfr776688
Hdfc bank customer id: 68916420
Registered mobile number: [protected]
Registered email: kirthi. [protected]@ninjacart.com
Vehicle registration no (Rc): ka05mm2232

Jan 10, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2019

HDFC Bank Customer Care's response Dear Customer,

Your application would be processed and you will receive the Tag in 5-7 working days, if the application is in order. The dispatch details of the tag will be shared with you via SMS. Kindly contact Fastag Helpline at[protected] incase of any clarification in the interim.

-Nadia
HDFC Bank Customer Assistance

Verified Support

Dec 08, 2019

HDFC Bank Customer Care's response Dear Customer,

We are fully sensitized to your feedback and assure you that the same has been shared with the concerned as appropriate. Click on https://bit.ly/2Lzhyn3 to enable us to review and assist you accordingly. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Zubin
HDFC Bank Customer Assistance

Jan 22, 2020

Updated by Kirthi Vasan Still i didnt get any updates or call from hdfc bank and visited multiple times to Hdfc banks but no response there as well on the fastag. why the hell its happening? unnecessarily am waiting at tollagtes and wasting my time.

Jan 22, 2020

Updated by Kirthi Vasan Hi,

I wanted to know the status of my fast tag application. I have applied for same using hdfc fasttag portal on 29th nov 2019. The amount rs 500 has been deducted from my hdfc credit card but i have not received any reference number or any success message.

I could not able to find any email or sms to rmn for status updates. I am sharing my details of vehicle and transaction id for reference. Please revert as soon as possible.

Application number : hfr776688
Hdfc bank customer id: 68916420
Registered mobile number: [protected]
Registered email: kirthi. [protected]@ninjacart.com
Vehicle registration no (Rc): ka05mm2232

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K

Kirthi Vasan

from Bengaluru, Karnataka

Dec 4, 2019

Worst service from Hdfc bank, nether their toll free number works not they respond to the query. How long shold I wait for the update ?

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Address: New Delhi, Delhi, 110059

I did make the payment on 29th nov 2019 for rs 500 & received the application number, hfr776793 at the time of registration, no communication afterwards, no email received, no sms, unable to track application, unable to contact customer care number not working, i see so many users facing issue on twitter, i have been premium customer of hdfc since 10 yrs but never seen such a pathetic service, can some one help on this.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2019

HDFC Bank Customer Care's response Dear Customer,

Please share with us your mobile number, date of application, the application number, vehicle no. on fastag.[protected]@insolutionsglobal.comfor further assistance. -Manoj

-Manoj
HDFC Bank Customer Assistance

Dec 04, 2019

Updated by Gautam.hardat Dear Team,

Thanks for acknowledging the concern. My contact number is [protected], Application number HFR776793, Vehicle Number DL10 CS 0163, Payment was done online through netbanking Rs 500 on 29th Nov 2019 at 22.43 hrs. I would appreciate if you can track the application and help on this.

Regards
Gautam

Dec 04, 2019

Updated by Gautam.hardat Dear Team,

In your response you mentioned email id [protected]@insolutionsglobal.com
above is an invalid email id, please share the correct email id for sharing details seprately.

Regards
Gautam

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Address: Flat no 907,manjeera heights , c block, Sri chithra layout,ntrnagar,lbnagar, Hyderabad, Andhra Pradesh, 500074

I paid 500 rs for hdfc fast tag, they had collected 200 rs as security deposit. 100rs for card, i applied for card around november 20th
I had bank account in hdfc, i don't know why the r collecting security deposit, and for every recharge to your they are collecting convenience fee, what is the fun in taking card,
When axis bank is giving free card

Jan 5, 2020

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Manoj

HDFC Bank Customer Assistance

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Axis Bank Customer Care

from Pune, Maharashtra

Dec 3, 2019

Hi, we request you to contact our FASTag helpline number at [protected] for further assistance in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.

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I applied for fastag on 22nd nov through hdfc bank portal with application number: hfr444342. I have received the messages regarding the issuance of wallet number and dispatch within 3-4 days but no further updates regarding the same. The nearest branch only says that it will be sent but nothing more. Please look into this as the deadline is approaching and i haven't received either the help, or update or the tag itself as yet despite applying for it at right time.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2019

HDFC Bank Customer Care's response Dear Customer,

Kindly write to us at http://bit.ly/2rJpTvD mentioning the Fastag reference number, vehicle number, date of application and your registered contact details. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Nadia

HDFC Bank Customer Assistance

Dec 04, 2019

Updated by krgarg I am unable to see the refrence number even after signing in. It is protected. attached is the screenshot.

Dec 06, 2019

Updated by krgarg Looking forward to an update on the above.

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Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1899 /- from my credit card number ending with 2139 without my concern on date:30/12/2019. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount.

Membership ID : [protected]
Relationship number : 2854006
Name :- Uday kiran M
Credit card number ending :- 2139

HDFC Bank customer support has been notified about the posted complaint.

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Address: Thane, Maharashtra, 421204

I have been trying to contact hdfc fastag customer service number. Its never picked up. This is very pathetic service, never expected from hdfc bank. Been with more than 6 years no issues ever. Now i am not sure if it is dependable when my car breaks down on highway, should i count on hdfc fastag? Other providers are giving fastag for free. There is no tracking information yet if hdfc is really sending the fastag to my mailing address.

Login id:[protected]
Customer id: 48794639

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2019

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

-Nadia
HDFC Bank Customer Assistance

Dec 15, 2019

Updated by Atmaram Muduli No one reverted. No fastag delivered. This is pathetic. Cancel my wallet and do a full refund. I shall go for other vender.

Dec 16, 2019

Updated by Atmaram Muduli No one reverted. No fastag delivered. This is pathetic. Cancel my wallet and do a full refund. I shall go for other vender.

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Address: B-204, MONT VERT OYSTERA, CHATRAPATI CHOWK ROAD, 411057

Hi, myself anurag srivastava from pune. I went online on hdfc fastag site to buy one on 28th november 2019. After complete transaction, the site responded session timeout but i got charged of 500 inr from my credit card. I did try again but again same timeout issue and again i got charged. So total of 1000 inr were got deducted from my credit card but there were no successful transaction. I even tried the helpline number but its always busy. Please help me here.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2019

HDFC Bank Customer Care's response Dear Customer,

Please email at fastag.[protected]@insolutionsglobal.com or reach Fastag Team directly at [protected] for better assistance.

-Manoj
HDFC Bank Customer Assistance

Dec 04, 2019

Updated by Anurag_Srivastava Hello Manoj,

What is [protected] here in mail id? I tried sending email on this but its bounced back as undelivered and says that email id is invalid. Please share valid email id.

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