HDFC Bank — Hdfc life cheating - partial payment done against agreed surrender value

navk

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400078
Website:	www.hdfclife.com

Policy refer : 16804475, complaint # hdfcsl[protected]

I applied for policy cancellation and hdfc life insurance sent me surrender value (of rs 31, 191/-) document for my confirmation. i signed off this document and handed over at vikhroli branch as on 23rd apr 2016. they informed me that i will get my money back within 10 working days. even after 15days they not credited any amount in my account. i followed up with branch many times and each time they gave me nonsense reason.
After 1 month i. e as on 31st may only rs 22, 807/- was credited in my account. when followed up with customer service center via mail they are given useless excuse that surrender value which was signed off by me was on 23rd apr and their new quote is generated as on 26th may and they paid accordingly.
My complaint is:
1. hdfc life supposed to credit my full amount within 10 working days of my policy surrender i. e by approx 02nd may 16 which they failed.
2. they changed quote rate of my surrender value as on 26th may 16 (almost 1 month after my policy surrender), and they neither informed nor got confirmation from me
3. as on 31st may 16 they credited only rs 22807/-
Hdfc life customer service (mr. s. santosh) not ready to explain their reason behind intentional delay and changes in quote rate. i fed up following up for last 2 months. kindly resolve this issue as earliest as possible.

Regards,
Navin kotian

Was this information helpful?

No (0)

Yes (0)

HDFC Life customer support has been notified about the posted complaint.

Aug 05, 2016

Updated by navk Dear Manish,

Waiting for your response!!!

Aug 23, 2016

Updated by navk Mansih,

Please respond !!!

Sep 03, 2016

Updated by navk Dear Manish,

Waiting for your response!!!

Sep 22, 2016

Updated by navk Manish,

I am waiting for your reply... If I'll not get proper response I'll file cheating case against HDFC Life Insurance in consumer court.

Related HDFC Bank reviews

View all 32728 HDFC Bank Reviews

Comments

HDFC Life Customer Care

from Chennai, Tamil Nadu

Hi Navin, regret the inconvenience caused. Your concern is being looked into by me and the update would be provided to you shortly on the same. -- Manish.

HDFC Life Customer Care

from Chennai, Tamil Nadu

Hi Navin, I wish to inform you that offering you the resolution in regards to the above raised concern might take some more time. I would be reverting you at the earliest with the detailed information on same. Thank you for your patience.-- Manish.

HDFC Life Customer Care

from Chennai, Tamil Nadu

Hi Navin, I wish to inform you that the surrender quote of Rs. 31, 191.00/- was generated initially due to the technical error in our system. Further, post rectification that took some time, we have shared the new surrender quote of Rs. 22807/- and the same was received by you.

I sincerely apologise for the inconvenience caused to you in this regard.

Regards,
Manish- HDFC Life.

navk's [Complaint's author] reply, Aug 16, 2016

Dear Manish,

Revised surrender were neither shared to me nor informed me. Revised amount directly credited in my account. If you sure then please share document proof signed off by me which your team done for 31, 191.00/- earlier.