HDFC Bank Complaints & Reviews

I requested online for credit card. Application accepted & provide me the credit card. But company sold me the medical policy along with credit card without my confirmation & acknowledgement. I neither activate nor swipe my credit card till now. But bank automatically sold me hdfc standard life insurance medical policy & automatically deducted amount from my salary account for three months. When i ask to bank about my acknowledge of policy. They did not provide me any acknowledgement. I also talk with tollfree no. They did not give satisfied answer. They tell me all insurance premium amount paid once through your credit card. Now bank inspite refunding my deducted amount he block my transaction inspite the sufficeint amount. The bank harassing me. I required urgently money but i could not do so instead of sufficient amount in my salary account. Please help me because i am very much depression due to harassment by bank.

Dear sir/madam,
I rajiv singh holding hdfc bank credit card ([protected]) from last many years but, from last few months i am continuously facing problem on my credit card and having lots of issues and also i am not getting proper response from customer care on my issues.
Now, i would like to inform you that i had registered for smart pay on my lic policy’s last year but as per your customer care agents i was registered late or it got approved late, i was told to make the payment last year from my side. Again this time i called up customer care before my due date to confirm wheather who is going to make the payments for my lic policies. And they told me that the payment will be done from the hdfc bank but, i haven’t received any confirmation of payment from hdfc bank before the due date of my first policy who’s policy number was :[protected]And due date was 09/07/1017). I waited till 7th july 2016 to receive any confirmation from bank. And finally i had done the payment on 07th july 2016.

Again i contacted the bank to confirm for the payment of my 2nd lic policy:[protected] for which due date was 28th july 2016. And they told me that for this policy the bank is going to make the payment but again this time i had not received any confirmation from the bank till my due date and finally i had the payment for my 2nd policy on the last due date from my credit card on 28th july 2016. I got a mail on monday, august 1, 2016 8:56 am, from smart pay [protected]@billdesk.in.

That:

Dear rajiv singh.

You have the following new bill for payment on hdfc bank smart pay:

Biller name: lic
Policy number:[protected]
Premium amount: 4186

Due date: 28th august 2016
Bill amount (Rs ps): 4263.00
Payment amount (Rs ps): 4263.00
Pay date: 18th august 2016
I don’t know from where you got this date that my due date is 18th august 2016. I am sending the scan copy of my policy documents and the payment receipt i request you to please go thru it.

After i received this mail i send a mail to priorityredressal. [protected]@hdfcbank.com on 10th august 2016 @ 09:53 am and inform them by sending my scanned policy documents and payment receipt to cancel the payment from smart pay as i had already done the payment from my credit card.

I had not received any reply for the team so; again i send reminder mail on 12th august 2016 @ 12:48 pm to cancel the payment. But finally i got message on my mobile number on 19th august 2016 that my account is debited and payment is made against the policy no.:[protected].
This is my humble request to cancel my all the smart pay which is linked to my account and please solve this matter as early as possible before the billing cycle and give me the exact figure. I am sending the scan copy of my policy documents and payment receipt for your reference.

Please do the needful as earliest.

Regards
Rajiv singh

This sis an in ethical gesture and crime by hdfc bank.
A person who lost his job and his life came in turmoil and challenges du to family responsibility;
He stopped getting salary credits in his account and therefore was not able to keep minimum balance in hid hdfc account.
But hdfc bank keep on adding penalties to make his account negative; the person and his family and not educated but hdfc did not make attempt to call or approach this person (Sudharshan bagdi) for understanding reason for not keeping minimum balance in his account ([protected]);
After many years when sudarshan approached hdfc bank, he was humiliated and harassed as his account was in negative balance due to non –maintenance of funds as he was not getting salary for many years in his account.
I had approached my relation ship manager (Gracy nadar), i will post this article against insensitive and a cheat bank who works like dacoit on poor helpless people of india, apart from posting this help to numerous ngo’s in india,
If required i will tweet this to entire nation and create a petition and movement against hdfc bank for this cruel behavior of hdfc bank against poor indian national.
And showcase this as an incident which will only bring shame to hdfc.

I request hdfc to call me at [protected] and help sudharshan close this account ([protected]) forever with hdfc bank. Shame on hdfc for harassing a poor man.

I had applied for renewal of my credit card number [protected]. my address is harish chand yadav s/o r. p yadav, alps industries ltd. plot no. 1a, sector 10, sidcul haridwar (249403). you are requested to issue me a renew credit card on priority at my address. my mobile number is [protected].

Thank you & regards
Harish chand yadav.
Mobile - [protected]

Hi team,

Recently from account 9492.74 was deducted without any intimitation. I agree that i have some over due toward the loan account 27906291 and i wanted to pay after speaking with the bank manager this month end. But before that you guys made my account zero with out any intimation and because i will be charged 690 again. I was maintaining 10000/- rupees just to avoid that 690 and you guys made zero and are looting this way. I could have paid the overdue in two shots with your confirmation.

But you guys dont just bother about any customer concern and how much ever you want to deduct you will deduct. Very unfair and irresponsible as well.
When it comes to phone you guys make fake calls without checking the recent history and simply said that sir you have over due of so 13k and please pay it.
Who ever is paying money as a part of your salary should rethink as we you guys dont work at all. Simply make some calls and pass the day and deduct the customer account at your will.

Thanks
Sastry

On[protected] night around 23.56 hourds, i got sms stating that a transaction of 12413.94 has been done in thredbo ski resorts on my hdfc credit card.

I disputed this as illegal transaction done with my card. That morning i called the customer care and blocked the card.

Kindly look in to matter and reversed the transaction in my hdfc card a/c.
Regarding this, i filed a charge dispute form.


Harish sharma
[protected]
[protected]@hotmail.com

This is vijay singh negi, my resign date is 2/05/2016 and my last day is 2/06/2016. I have given resign from hdfc bank. Still i am waiting for my relieving letter and full n final, i don't know how much time hr will take. It is my request to provide me a relieving letter, so that i can submit it to my new office. Now it is very urgent for me to submit my relieving in my new office.


Vijay singh negi
Employee code 136800
[protected]
[protected]@gmail.com

I brought online term plan of hdfc life inc. Date on 08/06/2016. My policy no:18501943. But i have cancelled the policy for the delayed decision regarding the approval from your end. Had you been timely intimated regarding the processing status. I would have not gone for cancellation
Hance the deduction of medical fees can not be levid on me. So please refund the medical amount to me with payment 2400/-. Pl. Needful.

In my account 4lakhs rupees is there and on 16aug2016 im seeing a deduction of 2, 300rupees for no prior reason (Inter-brn cash chg incl st & ec 080816)

Cusomerid : 47253893
Name : richard antony

Please call me if the money is not returned i will withdraw all the money and close my savings account plus my fd account on hdfc.

Fedup of your bad service.

Call on :[protected]

I did a transaction on 06-july-2016 for donation towards sai baba and ttd but i did not receive any hard copy or receipt. Similarly i has also done same transaction in nov 2015 for sai baba and i did not receive the receipt.

When i inquired to hdfc cc section they clearly told that both the transactions of 06-jul-2016 and nov-2015 are successful and is also received by receiver. The success code as given (Which is i think wrong due to system error)

"successful claim code:088361
Mer category: 9399
Tx : d60
Mer: 9399
Tx: d40"


But the amount was not credited in receiver so i raised a dispute by cc dispute form in which they credited me the payment of rs1500 done on 06-jul-16. But now they are denying the credit for nov-2015 due to some conditions. So this is the complaint in consumer compliant portal.

Although they say its success its not credited in receiver account and further they know that 06-jul-16 transaction was disputed they are not ready to credit the amount for nov-2015 as both are same receivers.

The important point to note is that i did transaction by hdfc cc and the receiver is also hdfc bank but still one shows transaction as successful and other bank (Receiver) says there is no transaction on particular date.

Dear Team,
i am already settled my credit with the savings bank account[protected]
i have not received the settlement letter.The credit card number is not in my hand can you please provide the card number or settlement letter to my mail id.
[protected]@gmail.com.when i am take for a loan the bank asking me to provide the settlement to get the loan .

I applied for personal loan in HDFC and have submitted all my documents on 17/8/2016. No application number is generated till date (22/8/2016). sales person is not picking up the calls. on calling customer care no help is received as no application number. when i applied for loan i was assured wholeprocess will take 3-4 working days by Mr. Manohar. i want to know the status of my application and the time it will take to finish the processing.

regards,
rupanshi

I have got a call from hdfc bank for credit card about a month ago, they told me about the offers and benefits then asked about my salary details. After confirming my eligibility for credit card there representative visited my place filling in form and took all my required documents. Couple of days later i got sms with my ref number. Then got 2 3 verification calls one my mobile and office numbers. I have received as letter from bank to which i have to acknowledge with my name/contact number/address details. I did that.

Then thereafter i have not received any further update from bank not a mail or call. Then i called up customer care to enquire about the status. They simply said my application is declined, when i asked for the reason, the answer was don't know or cannot tell you.
This is pathetic and stupid answer, being eligible with authenticate documents they are not giving any reason for my application decline.

I am highly disappointed with hdfc bank service and customer care support.
Pathetic pathetic.

Dear sir/madam,

After a long telephonic discussion between myself and hdfc bank collection executive ms. Anita tiwari (Mob.[protected]) and one mr. Gaurav on 16.03.2016 regarding the settlement of above credit card. And after a long discussions, i agreed for an amicable settlement on the above mentioned credit card. The settlement amount was rs.20, 500/- (Rupees twenty thousand five hundred only). He has suggested me to repay the amount in four installments by cash. Accordingly, hdfc bank collection boy came to my house and given the settlement letter on 21.3.2016 and collected the first installment amount i. E rs.5000/- in cash.
The details of each installment made by me is as under:
Particulars amount amount collected amount
(Rs.) on deposited
On (As per msg rcd
On my reg. Mob.)
—
First installment 5000.00 21.03.2016 22.03.2016
Second installment 5000.00 19.04.2016 20.04.2016
Third installment 5000.00 22.05.2016 23.05.2016
Fourth installment 5000.00 22.06.2016 23.06.2016

When the collection boy was came to my house on 22.06.2016 for collecting the fourth installment, i was busy with my son’s college admission and i want to go to kerala same day for admission, in the mean time the settlement letter was misplaced therefore i asked your collection boy that how much money is pending for last installment. He told me the message received on his mobile from hdfc bank executives is rs.5000/-. I want to pay the full and final installment and i like to close the matter on that day itself. The boy told me to pay rs.5000/- only as per message received from the hdfc bank. However i paid the amount in cash rs.5000/- only. Only rs.500/- was the balance to close the matter as per your settlement letter dtd. 21.3.2016. All the four installments were collected by your collection boy regularly and systematically as per your instructions and as per your settlement letter dated 21.3.2016 and why you have not collected the small amount of rs.500/-. I doubt that this is the tricky game of yours so that you can blame that i am not regular in making the payments.

If you have not received the full amount from me, then your responsibility is to send your boy for collecting the remaining amount. This is the way you have collected all the four installments i. E. Rs.20, 000/- from me.

When i checked my mail, i saw your email dated 16.08.2016 saying that you are irregular in making the payment and your settlement letter dtd. 21.3.2016 is invalid. This is very strange. It is also very strange that all the four installments are collected punctually from me and the small amount i. E rs.500/- is kept with me. You bank officers are lying and cheating the innocent people.

After i found out my settlement letter, immediately i tried to call your person, your phone was not available on that day. After that, many times i tried to call you. Also i wanted to go to south for my son’s admission. Again after 20 days, i was trying to contact your person. It was futile.

This is the whole story.

Now, i would like to confirm and reiterate that i am ready to pay only rs.500/-. If you want to collect the money, please send your person and collect the amount from me immediately. It is, therefore, requested to please collect the amount of rs.500/- and expeditious steps may please be taken to ensure speedy settlement of the matter and please issue no dues letter and remove my name from your defaulter list.

If you are not ready to agree/settle the matter, then we are constrained to file the complaint with banking ombudsman for speedy settlement of the issue which please note with due care and caution.

Thanking you,

Shaju chacko chittilappilly

I have transferred amount of rs 4, 647/- for insurance payment. The amount is deducted from my account but no received to the insurance company. Kindly help me out

I have made bangalore electricity payment through hdfc payzap 9a66rk on 22nd july'16 its showing payment success but its not reached to "be" at the same time amount not refunded to me as on date even though i am sending so many mails including hdfc managing director mail id.
Attached payment related document for your ready reference.
Kindly help me to get it resolve.

Hi.
My name is mr. Conrad f pinheiro and i have an nre account with your bank since 2000. That is 16 years to be very precise. I have been a valued customer with your bank for a very long time and have enjoyed your services but recently i have found that something is not right.
I have been charged rs 115/- for apr - aug project management fees.
No where there is a mail from the bank or a hard copy sent to me stating that the bank will be deducting such fees regarding project management fees.in short this is theft as not informing or not taking my consent before deducting from my account.
And if i am a preffered member then these fees should not be charged from me but by the bank itself.
Please see that the money deducted is reversed back into the account as soon as possible.
Thanking you once again for your services.

I had filled the policy cancelation form with the hdfc bank in their branch and is mailing them almost everyday regarding the same, but still no proper action has been taken by them. Every week them assure me that they will do something regarding the matter within a period of 10 days but from 27 july 2016 to till date nothing has been done in this respect. I will request you to do something fast so that i can get my policy amount refunded as soon as possible with interest for the days exceeding 10 working days from 27 july 2016 to the day they refund. I shall be thankful to you.
Thanking you
Manoj kumar

Policy number. 18556527
Policy holder name: manoj kumar
Policy company name: hdfc
Dob: 04/07/1972

Coming to every service areas of hdfc bank becoming unlikeable, now it comes to providing cheque book to customer.
Firstly they don’t have the cheque book providing facility by a branch.in branch when we queries, they ask to raise the request through phone banking/netbanking/etc. They mention 3 days a time for it, to deliver the cheque book.
Incomes the courier through which they dispatch it. They use the very third class, cheap category courier service (Overnite courier, origin from chennai) that is even more worst then them. I raised the request 10 days back; even now i didn’t receive my cheque book. From the past 8 days, the tracking shows constant shipment status at madivala hub ([protected]), undelivered.
Since, like hdfc the courier is even more bad class, there is no way to reach them. All online requests no respond. On the other end, when escalated through hdfc side, no resolution and just ignorance.
This bank continues in market, due to tying up with employers and troubling the employees, with their good services. No personal wish to be with them.
All the service fees and fines are for them only. No fines for them, for the losses they incurred with their unfavourable services.

Dear team, we raised complaint in several times but not respond, request to please check and resolve the net banking issue
Cus id 51382687