HDFC Bank Complaints & Reviews

Dear Customer,

You can write to us at [protected]@hdfcbank.com along with account/card details, transaction details, contact details and above mentioned concerns. Kindly mention Ref ID- TTU[protected] in the subject line. We will take it up on priority.

-Anay
HDFC Bank Customer Assistance

Dear Customer,

Request you to raise your issue at [protected]@hdfcbank.com along with your complete issue details and contact details. Please mention Ref ID: TTU[protected] in the subject line for me to track your mail and assist you better.

-Bejoy
HDFC Bank Assistance

Dear Customer,

We have raised a charge back vide ref # VPI064053. We will credit your A/C by 3-Apr-16 (working day) as per Visa/MasterCard TAT, provided we do not get a re presentment claim (that is proof of transaction) from the acquiring bank.

-Bejoy
HDFC Bank Customer Assistance

Sir My compliant not resolved but its shows resolved

they are happy with the resolution.

Dear Balaviji,

We request you to kindly send us your details like home loan account number, mobile number and email id through a private message so that we can address your concerns effectively.

Regards,
Team HDFC Home Loans.

Dear Balaviji,

We request you to kindly send us your details like home loan account number, mobile number and email id through a private message so that we can address your concerns effectively.

Regards,
Team HDFC Home Loans.

Dear Sir,

I already mention my home loan file number in subject for your information[protected] my contact detail mobile number - [protected], my mail id - [protected]@gmail.com kindy do the needful.

Dear Balaviji,

Than you for sharing your details. Our team will get in touch with you soon.

Regards,
Team HDFC Home Loans.

Dear Customer,
Your email has been received vide ref id[protected]. The matter is under investigation and our team will respond to you in 3 working days.

-Anay
HDFC Bank Customer Assistance

Dear Customer,
Your email has been received by our senior management team. They will response to you in 3 working days vide ref id APW[protected]SA.

-Anay
HDFC bank Assistance

Dear Customer,

Request you to write to [protected]@hdfcbank.com along with your account details, charges details, contact details and issue details. Please mention Ref ID:TTU[protected] in the subject line for me to track your mail and assist you.

-Bejoy
HDFC Bank Customer Assistance

Dear Customer,

Request you to raise your issue at [protected]@hdfcbank.com along with your complete issue details and contact details. Please mention Ref ID: TTU[protected] in the subject line for me to track your mail and assist you better.

-Bejoy
HDFC Bank Assistance

Sorry, I cannot discuss things with you on any private channel owned by HDFC itself. It doesn't help, as most of your replies are unhelpful. This is a very common complaint, and I have already provided all the details in the above post in a very clear language. If you have a good answer you can simply put it here. Thanks.

Vishwas.

Worst service my salary account created but still indint get my salary update and in net banking it telling that there is no current or saving account for my ID and now without any intimation they debit my money 3000rs, and for that no proper customer care number and wasting time with IVR voice my mobile balance is getting wasted no email complaint desk.. Really worst n non user fenrd bank n there useless app.

Sent from my iPhone

Begin forwarded message:

From: JEEVAN SHENOY
Date: 15 June 2018 at 6:05:13 PM IST
To: [protected]@hdfcbank.com
Subject: IPHONE Cash Back Not Received.

Dear Sir.

I Mrs Gayatri Jeevan Shenoy had purchased IPHONE from Reliance Digital Thane.

As I wanted to buy on loan. I had not made up my mind.

But your HDFC Consumer Loan department was quiet good at convincing me to buy IPHONE and assured me I will get Rs 10000 Cash Back after paying 3 EMI of Rs 4034.

This IPHONE was purchased in January 2018.
Consumer Loan Account Number is: [protected].

I have paid EMI regularly.
FYI.
Even after 3 Months where I was supposed to get back Rs 10000 Cash Back For IPHONE.

Till date not a single EMI has been missed but every time every month I am told by Customer Care by 5th of next month I will receive.
Amount will be Credited to my Account by month end.

The request number given to me is : [protected]

Today 15th June also I am told it will be definitely credited in my Account by June month end.

They said as they have received a email from IPHONE Concerned departments all Cash Back will be credited by 30th June 2018. And it won’t be delayed and they apologized for the same.

I need to have a email regarding facts for IPHONE Cash Back of my Account.

Confirm me by email by 30th June 2018 Rs 10000 Cash Back will be Credited to my Loan Account.

Regards.

Gayatri Jeevan Shenoy

Sent from my iPhone

Sent from my iPhone

Begin forwarded message:

From: JEEVAN SHENOY
Date: 15 June 2018 at 6:05:13 PM IST
To: [protected]@hdfcbank.com
Subject: IPHONE Cash Back Not Received.

Dear Sir.

I Mrs Gayatri Jeevan Shenoy had purchased IPHONE from Reliance Digital Thane.

As I wanted to buy on loan. I had not made up my mind.

But your HDFC Consumer Loan department was quiet good at convincing me to buy IPHONE and assured me I will get Rs 10000 Cash Back after paying 3 EMI of Rs 4034.

This IPHONE was purchased in January 2018.
Consumer Loan Account Number is: [protected].

I have paid EMI regularly.
FYI.
Even after 3 Months where I was supposed to get back Rs 10000 Cash Back For IPHONE.

Till date not a single EMI has been missed but every time every month I am told by Customer Care by 5th of next month I will receive.
Amount will be Credited to my Account by month end.

The request number given to me is : [protected]

Today 15th June also I am told it will be definitely credited in my Account by June month end.

They said as they have received a email from IPHONE Concerned departments all Cash Back will be credited by 30th June 2018. And it won’t be delayed and they apologized for the same.

I need to have a email regarding facts for IPHONE Cash Back of my Account.

Confirm me by email by 30th June 2018 Rs 10000 Cash Back will be Credited to my Loan Account.

Regards.

Gayatri Jeevan Shenoy

Sent from my iPhone

Ms Yasmin.

It’s more than the time you have asked for.
Today I am writing to you on 6th July 2018 after
Keeping all my patience.

Today I received the debit amount confirmation of
Rs 4034 to Hdfc Consumer Against Loan Number
Mentioned below.

So. I have waited for cash back of Rs 10000 Of
iPhone which was assured while taking loan.

Please revert with positive answers to avoid Other problems.

Please also send me the Statement Of My Loan Account
Number [protected]. Till Date. On my registered
Email ID. [protected]@yahoo.co.in

Gayatri Shenoy
[protected]
28970022

Sent from my iPhon

On 20-Jun-2018, at 11:03 AM, loansupport wrote:

Dear Ms. Shenoy,

Thank you for writing to us.

This is with reference to your e-mail dated JUN 13, 2018 with Subject line : "IPHONE Cash Back Not Received.".

We assure you that the query raised by you is being looked on top priority and the bank shall take utmost efforts to ensure an early resolution.

The Reference number/docket number for this E- Mail interaction is[protected]', which is also mentioned in the subject line. We are looking into the same and will revert to you within 5 (Five) working days.

We sincerely request you to bear with us in the interim.

You can also get the status update by speaking to our Phonebankers quoting the above Reference Number.

For our phone banking numbers, kindly visit http://www.hdfcbank.com/personal/find-your-nearest/find-phone-banking


Warm Regards,
YASMIN SAYYAD
Customer Service Officer
LoanSupport Team
HDFC Bank Ltd.

Do not share your internet banking user name/password or Credit/Debit Card number PIN/CVV/OTP via e-mail or over the phone.

- Enroll for Pradhan Mantri Social Security Schemes by logging to your Netbanking account or visit nearest Branch. For scheme details refer the link :

PRADHAN MANTRI SURAKSHA BIMA YOJANA - http://hdfcbank.com/htdocs/common/PMSBY/index.htm
PRADHAN MANTRI JEEVAN JYOTI BIMA YOJANA - http://hdfcbank.com/htdocs/common/other/PMJJBY_Insurance/index.html

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Disclaimer :

The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise.

Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013.

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HDFC Bank officials or representatives will NEVER ask you for your personal information i.e. your card details, passwords, PIN, CVV, OTP etc. DO NOT share these details with anyone over phone, SMS or email

To read more about secure banking http://www.hdfcbank.com/aboutus/security/security_tips.htm


________________________________________________________________________________...⇄
Disclaimer:
"The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise.
Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013. "

Dear Mr. Ahmad,

This is with reference to your concerns raised regarding your credit card account. In this regard, you may look forward to receiving a response on your recorded email ID in 3 business days and request you to bear with us in the interim. In the event you seek any further clarification regarding your card account, please feel free to write to us at: [protected]@hdfcbank.com. Kindly note the query reference number for this correspondence is [protected].

-Manoj
HDFC Bank Customer Assistance

Dear Customer,

Request you to write to [protected]@hdfcbank.com along with your customer Id and contact details and ref ID-TTU[protected] in the subject line. Will take it up on priority.

-Anay
HDFC Bank Customer Assistance

Dear Customer,

We regret the inconvenience caused. Please mail us your account and contact details at [protected]@hdfcbank.com, mentioning ref id as TTU[protected] in the subjecy line. We will check and revert.

-Bejoy
HDFC Bank Customer Assistance

I am not satisfied with the explanation given by you people. And I know you people wants to hide this explanation form others, that's why I got a unicast response from you. Can you please tell that this is the proper response. You are telling that without any intimation you can do whatever you want. Means you can also withdraw all my money. How anyone can have faith on a bank like you. This is the complete explanation.
Dear Mr. Tiwari,

Thank you for your patience and co-operation.

This is with reference to your e-mail regarding Waiver of Average Monthly Balances (AMB) Charges.

We understand our branch official Saranya T has contacted you and addressed your issues relating to Average Monthly Balances (AMB) Charges.
The special facilities offered on the Salary Account is pursuant to the arrangement between the employer / company and the Bank. These benefits are extended by virtue of your employment in the organization, on whose request the account is opened with the bank and subject to regular salary credit.
In the event of no salary credits in the Salary Account for any continuous three months, the Bank reserves the right to change the status of Salary Account to Savings Regular Account without any intimation to the account holder/me and the Terms & Conditions as applicable to the HDFC Bank Savings Regular Account shall apply to this account from the date of change of status. The Terms & Conditions and features applicable to Savings Regular Account are published on the website of the Bank.
Please visit:
http://www.hdfcbank.com/common/hdfcbank_tnc.htm (For Terms & Conditions)
http://www.hdfcbank.com/personal/product/productdetails/regular-savings-account/...⇄ (On charges applicable for the Regular Savings Account)
Since the charges are charges as per schedule we regret our inability to refund the same and you need to forward you will have to maintain the requisite AQB Of Rs 10, 000 in your Savings Bank account failing which the Bank will levy AQB non-maintenance charges as applicable.

You may visit the following URL to access information for the complete information about fees and charges

http://www.hdfcbank.com/personal/accounts/savings_accounts/regular_savings_accou...⇄

Dear Customer,

Request you to raise your issue at [protected]@hdfcbank.com along with your account details, charges detail and contact details. Please mention Ref ID: TTU[protected] in the subject line for me to track your mail and assist you better.

-Bejoy
HDFC Bank Assistance

Dear Customer,

Request you to raise your issue at [protected]@hdfcbank.com along with your account/card details, complete issue details and contact details. Please mention Ref ID: TTU[protected] in the subject line for me to track your mail and assist you better.

-Bejoy
HDFC Bank Assistance