HDFC Bank Complaints & Reviews

I had made the hdfc credit card payment of 3, 631.00 via visa money transfer (Via hdfc bank) on sunday, 3rd december 2017 (Minimum amount against the due date of 10th december2017). The amount of 3, 631.00 was debited from my account but was not credited to my hdfc credit card *1789. I waited till 5th december 2017 to see if the payment amount of 3631 is updated/credit to my hdfc credit card but it did not happen.
I have contacted the hdfc customer services number of times to let them know my concern but they have been giving me the lame/standard script - raise complaint-will investigate-send email with bank statement!! And i have done all that as i was asked, unfortunately neither did i receive response or phone calls regularly with the progress.
I called hdfc custmer service on 5th december and explained the issue however i was told to wait till end of the day or until next day morning. As the payment did not get updated, i called customer services again on 6th december explaining the scenario all over again. I was told to send an email to the credit card team which i did but did not get the response (Unlike the automated response which says hdfc will get back to me within 48 hours),
The phone banker wasn't helping either in terms of my payment which was not updated instead asking for the payment against my outstanding bill! I told the lady on the phone that i know that i am being charged-interest for my outstanding however the point of the call was for the payment made on 3rd december which needs to be taken care of, then i was asked to go the home branch in-order to get amw (Something like that)... And i traveled from delhi to gurgaon, leaving my office work behind (Financial penalty) reached home branch bank around 3.35pm at qutub enclave - shopping mall and the guard said the bank closes at 3.30pm and refuse me to get in!
Calling customer service is one of the task - hold for a half an hour and the customer service representative has not been kind enough to help me.
I sent another email asking about the progress on 7th december for which i did not get, i sent few emails asking about the status on 11th december 2017 and finally i received the email response on12th december from senior management - priorityredressal. [protected]@hdfcbank.com asking about the challenges and i explained all over it again.
On 21st i received a confirmation email to which the payment of 3631 was being credited and it was my other credit card (Sbi and i don’t want this amount to be debited from my sbi credit card), hdfc bank did waived off the late payment charge of 750.00 which is no-where near to the pain that i have gone through.
Email received (Not responded to my entire query listed below -7 points)

I would like hdfc to:

Compensate 3, 631.00 + service/gst amount for extremely poor service/response and the amount of 3631.00 to be credited towards my credit card (Red) - 1st point of escalation was on 5th december 2017
Interest/finance charges (On full amount) between 21st dec ‘17 until the existence of this complaint to be waived off (Red)
Fixing c-bill: cause of the time it has taken to rectify - will impact my c-bill history, where my point of contact was to avoid the missing payment before 10th december 2017 (Red)
Waive off the late payment charges: 750.00 (Which has been done, confirmed from an email from hdfc)
Escalation of branch issues to the branch manager or higher directors (Sheetal srivastava did not give me an explanation as to why the bank was closed before stipulated time, due to which i had to pay the price, left office - has penalty, time & travel expenses, physically stressed)
Strict feedback/actions to be given/taken against the executives who could have dealt my case better (Per the hdfc company's policy) (Red)
The time it has taken to identify the root cause – else i would have sorted issue.
"re: my outstanding balance should be paid in full (Possibly) in some weeks time and i understand the possible regressive interest charges that hdfc levies. However once i have the terms agreed (As points listed above), i can then think about when, how-much and how to pay-off the maximum/full amount."

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Consumercomplaints.in › hdfc bank › hdfc bank — i'm complain about adhoc stmt charges.
Ad hoc statement charge ₹118 have been deducted on 16/01/18 from my hdfc account without any information.

But i haven't asked for any such statements from bank either by visiting branch or through net banking.

When i reach branch regarding the same issue, they cant provide proper solution as well as customer care told same answer.

So i need clarification from bank or reverse my ₹118 to my account.
Withfrawal - 118.00 rs

Hi,
I'm staying abroad and don't check the account transactions for acc# [protected], regularly. However, when i checked today, i observer rs. 708 got deducted every month starting jun2 2017, every month.
I didn't receive any prior notification for this. I have no idea about this charge. Please let me know, what is this charge and why it is getting deducted every month?...

I work in an MNC and i got a call from my relationship manager. He called me to intimate me that there is a pre-approved personal loan and told me that there are no fore-closure charges. Because I was a preferred customer of the bank and was maintaining this relationship from years, I trusted the bank. The relationship manager misguided me for gaining commission on personal loan.
He told me that there are no foreclosure charges after 1 year and made me fill a form online by making me enter his code(to gain commission).
He made me pay 7000 Rs by showing some charges which in market the charges are as low as 1100 (citi bank for same loan amount) and 2500 in case of icici bank. I strongly recommend everyone not to take any loan from this bank. I will lodge a case with banking ombudsman shortly and make them realize them their own mistake.

When I called the RM he told me - did you not read the T&C ?
I never told you like that there are no foreclosure charges etc. and so on.
I only told them that the you will not understand my language, you will understand in the language which you deserve, when ombudsman finds your cheating.

There is a withdrawal of rs.177 in my account. I was not aware or informed about this transaction and i dont know what it was deducted for. Need information on why is there a deduction.

Account details:
Account no. : [protected]
Name: kishan chellappa
Customer id: 53853466

Transaction details:
Date: 16 jan 2018
Ref. No. : mir[protected]
Narration: 3rd party cash txn inc gst

I’m a loyal customer of hdfc bank credit card and owing the card from past 10 yrs and also maintained a good record of on time payment but i’m very disappointed by the service provider as the executives has forbaded twice the request to convert my transactions into emi although i have got a call from hdfc to convert my transactions into emi as soon as i swept my card but at that time i told her to call me later but when i called they refused to do so. I strongly recommend hdfc credit card department to not loose the loyal customers like us n value us otherwise we have no options to use services of other banks which are offering more consumers friendly schemes. This is second time i’m writing here for conversion of transactions into emi because i have still not got any reply from service provider. Moreover i have also requested to increase the limit of my card for which also i haven’t got any answers and the executives are also mishandled the customers and unable to satisfy the customer

Dear sir my name is sachin porwar having preferred saving account to hdfc bank at yavatmal branch. Yesterday i was go to bank for withdraw of money rs. Two lack. But the cashier mr. Kuala matankar told me bank have no cash come after 3 pm. But sue to my duty time i am going today in bank. But today bank provide me cash in 100 rs note. I request cashier to pay me big note of 500 because i have to send it out of village. Again he told me he has no big cash and cancel my withdrawl. I also call to relationship manager but there is no use also in branch branch manager is not available to sort issue. So i want to ask u that what kind of action u take on such layer cashier. I[censored] can not take any action please close my account from the branch. Sachin porwar [protected]

I invest in mutual funds from my salary account in hdfc bank but in this month i closed all of sip for future planning but my money deducted as debit return charges. The money i lost was shown in my account statement as 885, 885, and 413. When i called into bank, then they didn't provide full information and just told me that talk to your mutual funds. I don't know what to do, please help me. Atleast provide me information of that mutual fund who deduct my money as i invested in multiple mutual funds. Thank you

Please note that i applied for hdfc credit card and got reference no :
[protected]n1. I got all verification done at my office and residence too. I got multiple calls at office too for verification. Today got checked in hdfc link showing track your card application. Found the reason as follows
.
Application reference number
[protected]n1
Status:-disapproved
Who called us for credit card and we never gone to hdfc for the same. Executive called and we given all papers and verification also done positively. I called customer care and they are not giving any reason for rejection. As per rbi guideline circular no - rbi/[protected]/100 bod. Fsd. Bc.23/24.01.011/2008-09 dated[protected]. Hdfc bank should give us reason or else we also file complaint in rbi and bank ombudsman. We want reason for rejection as it will hit my cibil. My cibil was all clear and i got home loan too on same address. If we will not find reason for rejection, we will file case in consumer court. It is my dignity which got effected and i am fully made up my mind for filing legal case against hdfc. I never had any credit card or liabilities from any bank in the past. Please provide reason or else i will file case in consumer court. Regards rajender [protected] & [protected] please suggest me what is next process. And where exactly my application got disapproved. Hoping positive response.

Regards
Salil mehta
[protected]@live.com
Mobile number [protected]

Sir, coll aya tha 28.10.2017 ko hdfc banck se banck me data intry job ke liye
Maine ha kiya.
Dusi bar coll aya to kuch diposit mage jo is prakar hai jo paytm kiya hun mai
1- rs 2500 30 oct 2017 ko to refrense id diye
2 rs 4600 6 nov 2017 pington k liye
3-rs 10500 01 dec 2017 coad sckrec ji aj date tk ni huaa aur is time per coll coll v ni recevd ker rhe hai mai apko peytm ka screenshoot ji apko mi send k plz sir btaiye kya karu yato paisa baps keriy ya to job dijiye //... Plz sir mai apse aasa kerta hun ki mujhe ap shyog pradan kere ge plz hel me

Dear team,

My payzapp num :[protected]

I was adding rs 5000 from my sbi card to payzapp balance and i got a msg that transaction is successful but i never received the balance in my payzap account.

Informed to customer service they are telling now 5 working days.in great urgency i have opted for this but now don't know what to do. Really so so depressed now. Im literally crying, its such a emergency situation kindly clear that.

I have a Personal Loan A/C No 53208045, ,
Due date of EMi is 7 of every month, ,
But due to ECS MANDATE NOT PROCESSED, ,
I Paid my January EMI through HDFC LOAN EMI PAYMENT-BILL DESK ON 13 JANUARY 2018 of Rs 9797, , with Transaction Reference Number is LSBI[protected]
But this paid EMI not updated in my ONLINE Loan Profile, , .It show my EMI Status is Unpaid till today,
Please update my Loan A/C...

Hi,
My mother has a saving account in HDFC.
Since October, we have got two fraud transactions on her account for the sum of 12500 and 7860 respectively. Both the transaction are looking as directed to WWW PAYTM COM POS DEBIT in passbook.
For the first Transaction she might have overlooked the message but today, again we had deduction of 7860 and she noticed it.

Message we received is as follows:
Thank you for using debit card ending XXXX for rs.7860.00 in noida at paytm1293914 on[protected]:14:59:47 avl bal: rs.XXXXX.XX

This is turning out to be a big fraud and many users from HDFC are affected by it as you can see many such complains here.
Please take necessary steps to get us out money back from frauds.

Regards,
Pranav Vinchurkar.
S/O Anjali Vinchurkar.

Hi my name is prateek godha, i am using hdfc credit card from last 2 years and making payments on time, from last 6 months i am paying minimum amount to bank but my amount is not getting deducted which i am paying every month, as they are adding finance charges, over limit fee and taxes, so whatever amount i am paying to bank is of no use it is just like i am paying interest, hdfc recovery people they keep on calling me and harres me to pay the minimum amount of 2900, as i asked them for settlement, they said that first pay the 2900 then they will do the settlement.

I am fed up now as they keep on calling me to pay the minimum amount. I don't know what to do now, they are not listening me at all ad keep on harresing me.

Please help me

I had purchased a forex card from hdfc and some unknown transactions have occurred before even i has swiped the card anywhere for the first time and i have lost about 340$ (Roughly more then 18500rs) i have been trying to dispute this change with hdfc customer support and has been receiving the worst customer care i have ever seen! Ref no. Hbl=[protected]. After days of waiting the latest email i received was from arun kumar who dosen't even know the complaint properly and says i should be contacting the merchant directly. This is a theft by hacking or some sort due to hdfc's poor firewall systems. How should i be able to reach the merchant?

I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 6829 without my concern on date:12/01/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

Name :- vinita sahni
Mobile no. :- [9968xxxx11]
Credit card number ending :- 6829

Dear concerned,
I am a hdfc bank credit card holder. I have paid my credit card amount on time to time but the bank is continuously charging unnecessary finance charges 122.48 rupees in january month statement and 118.18 in december month statement. Also they have charged 1300 rs for 5500 amount that i have taken from atm in last november month 26.11.2017. Their guideline stated that 5% or min 500 rs. Charges will be applicable for...

Rs. 6700.00 has been debited towards transaction with google*tunein to my account no [protected]. For which neither i received any otp nor i made any transaction with this merchant. I tried many times to customer care but the call is getting terminated half-way through. I really wonder how come they debit without taking any authorization from me. Also i do not understand why they terminate the call to the customer service center in the middle of a conversation

An amount of rs. 14999/- was paid from my hdfc a/c number [protected] on 03-11-17 at lucknow using my debit card vide transaction id payu-WWW.FLIPKAR po[protected]. You are requested to intimate me the full details of the said amount with delivery address as i have not purchased this transaction. Please accord priority.

Mobile no. [protected]
Email: [protected]@gmail.com

Hi there
It has been too much to raise regarding my one of transaction that has not been credited into canra bank account from hdfc, since last two months i have been trying at branch and to the phone banker and also sent mails but hdfc has failed to track my transaction if has not been credited into beneficiary account then where it went?
I request hdfc service team to contact me on my mail address ([protected]@gmail.com), so i can provide further detaila of the case, i have all the due proofs of both of the accounts as it has not been credted and now if it has not been resolved then i may seek legal help.
Thanks