HDFC Bank Complaints & Reviews

I had been duped by an hdfc executives into purchasing one assist for one year to have an enhanced credit limit. It was month of september when i got this call. I was told that rs. 1899 shall be deducted from my credit limit and the same shall be refunded the next month. However, when i got my following month's bill the amount was not refunded. I called the customer care many a times. Everybody gave their versions. Some said they are taking a complain and the amount shall get reimbursed soon, others said we don't have such policy itself. I was also not provided a complaint number for the first two times i called. And when i was provided a complain number i never got a resolution for same. Then i started getting calls from oneassist. I narrated them the entire thing again. So they canceled my membership but refunded me only rs. 949.50 in december. They told me to talk to hdfc for the rest of the amount because it was them who had promised for a full refund. I have called hdfc customer care again and even spoke to a senior floor person but he tried to make fool of me. He even asked me to recall the names of persons the persons i spoke to at hdfc. This is the worst level of service.

Card no ending - 6686
Complain numbers - [protected], [protected]

Chayan majumdar

Hi,

Have received email from hdfc ergo insurance company that my existing car insurance (Policy no. [protected]) with them is expiring before the tenure, mentioning that when there is no ncb from my previous insurance company (Bharti axa)

Registered complaint ('service id=[protected]') and as requested by hdfc ergo, have obtained the renewal certificate and ncb certificate from bharti axa and submitted to hdfc ergo (Attached documents)

There is no response from hdfc on this, but getting continuous mails from them stating that my existing insurance will end before the tenure.

I have a salary account with hdfc bank.

I have linked sip of rs 4000 to my hdfc to deduct amount via ecs. Unfortunately i have not maintained the balance for the month of december 2017.

So i have paid the amount inclusive of fine. But hdfc bank has deducted rs 3000 (Attached).in all the above deductions, i had not even received any intimation via call/email/sms from the bank before deductions. How can i accept that for a sip of rs 4k, deductions are rs 3k. This is simply which is not accepted from so reputed bank. It seems a scheme to loot their customers. Though i am a classic customer to hdfc.

Request you to consider my complaint and help me to get my money back and also to avoid further deductions in my account. Thank you.

My name is gaurav singh. I have an open ongoing issue with hdfc credit card department since last 3 months and they are not providing any solution.

It is a mistake at their end still they are not ready to accept. Really a worst experience and worst customer service.

I have asked them multiple times to escalate the issue but they are not ready to do that and the # guys named "neville a" and "manikandan" are unnecessarily arguing and not at all helpful. Above that i have asked them multiple times to call but thet never ever called even once. Is this how hdfc works. Really a fraud bank.

My contact number is [protected].

I am hdfc personal banker in udhana surat branch i have salary account in udhana sosyo circle branch but it converted in normal saving account and it has linked demate account my customer id is 35011817 and account number is [protected] but it has charged more than 8000 and i was went more than 6 time from more than 6 months but i am helpless and can't do anything due to charge are not viewed and closed my account i gave more than 5 time appicati on goes to depository department opp. Croma ghoddod road surat but they are not closed demate without charges and bank not veiewed my charges kindly help me to close this account without paying any charges or nominal charges.. Because this account i am not using and charges are happening...

Sir,
I wantFollowing policy cancelled therefore this policy done cheating me,
IPT
Proposal/Policy No.: 90664233
Plan Description: HDFC Life Easy Health
Receipt No : D4294299 Client ID : F3000910 Date : 08/01/2018
Dear Mr. Jasbir Singh,
HDFC STANDARD LIFE INSURANCE COMPANY LIMITED
Correspondence Address : 11th Floor, Lodha Excelus, Apollo Mills Compound, N. M. Joshi Road, Mahalaxmi,
Mumbai - 400 011. Board line no. +[protected].
Regd. Office: Lodha Excelus, 13th Floor, Apollo Mills Compound, N.M. Joshi Marg, Mahalaxmi, Mumbai 400 011.
Policy Servicing Helpline: Call us on our help line: [protected] (local charges apply). DO NOT prefix any country code
e.g. +91 or 00.
We acknowledge receipt of an amount of Rs. **************7, 414.00 by Cash
Thank You for giving us an opportunity to serve you.
Tax Benefit under the Income Tax Act, 1961
HDFC Life Easy Health : Section 80D
Mudrank No: The Revenue Stamp Duty Paid by pay order, vide Receipt no [protected] dated
25/09/2017.
For payments made by cheque, demand draft, auto debit or credit card, this receipt and the transaction shall be valid subject to the realisation of the instrument or
transaction success.
Where any amount is received in excess of the actual premium due, such excess amount will be retained as interest-free advance to be appropriated against future
premiums (Where applicable).

Yours Sincerely,
For HDFC Standard Life Insurance Company Ltd

To,
Indian Consumer Complaints Form
Dear Sir/Madam.
I am Basavaraju AP, I have Trade (Tade Ac id[protected] and Demat Account in HDFC Securities. I submitted the Trade and Demat Account application in HDFC Bank Ltd - Bangalore, Vijayanagar branch. But this my ac is situated in Mumbai, so from two and half months I am requesting to them to transfer or mapping my account to Bangalore, Rajajinagar branch. But still they are not done.

Few days ago i got a call from Jessy ([protected]) asking if i need personal loan.She said she is from Electronic city, Bangalore branch. Since i already had existing loan, i was looking for a topup loan and said yes. Got a call from her and as per our tele conversation, she said my O/S existing loan is 3.6lakhs and she assured of giving me 7lakhs extra so that total loan amount will be 10lakhs which she said I am eligible. She also messaged me that I am eligible for total 10 lakhs and ROI will be 11.49+0.5.
Documents are collected on 9th Jan, Tuesday. I followed up with Jessy to confirm once again about rate of interest. But never received response from her. I have attached the screenshot of messages which are unanswered from her.

Loan processing started on 10th Jan, Thursday and someone called me for verification. In the noon, i called Jessy and asked her to confirm ROI. I was shocked, she changed her words and said 14.5% + 2% .I asked her she told 11.49 and now increased to 14.5%. She lost her temper and was very rude and said i dont meet their eligibility. I really dont know why she behaved so rude with me. I tried to negotiate but she didnt agree. Finally I told her to cancel my loan request. She directly said me not to beg like that and she has tried maximum for me and cut the call. She made 9years customer a Begger for asking personal loan

Meanwhile, got a call from ICICI executive and says she got my number from Jessy and asking me if I am looking for loan. Did I tell Jessy to give my number to ICICI. Confused whats going on.

After few minutes, one more person from HDFC same branch named Keshav ([protected]) called me and tried to console me reducing ROI to 12.5 + 1.25.. Since I was already frustrated with Jessy's comments, I directly told I dont need any loan from HDFC.
Shockingly, Keshav started scolding me in Kannada very badly using vulgar words. He said in kannada that " Bolimagne, documents collection petrol charges neen kodtiya " . OMG. What happended to HDFC. Why should i hear these words from him.

I am a HDFC customer from last 9 years. I had taken many loans and cleared. I have good financial transactions. This is the first time i faced these type of issues with HDFC employees.

Why did Jessy message and promised me with 11.49% and Why did she change to 14%. Why did she call I am begging for negotiating ROI. Why should she share my number to other bank and let everyone know that I am looking for loan. Disgusting.

Why did Keshav call me Bolimagne and scolded in regional language. Is it the way to speak to customers..? Why should I pay his petrol expenses for collecting documents. Dont i have right to cancel loan request if I feel ROI is higher than promised..?

I request these issues should be escalated to concerned department/person. Action should be taken on both Jessy and Keshav. I am ready to come to branch and speak to them and their manager if you can schedule a meeting.

NEVER EXPECTED " BEGGAR AND BOLIMAGNE" from HDFC employees. I still trust HDFC and dont spoil the brand name just because of two employees. Hope you take necessary action and update me on the same. Please train employees to behave professioanally.

I have attached the messages screenshot where Jessy promised me with 10lakhs loan and 11.49% ROI and screenshots of my messages which were unanswered.

I have already email this to [protected]@hdfcbank.com

Hi
I applied for Fasttag and i have submitted the all the required document through online and i got a SMS stating that account created successfully but i didn't get any information regarding how to collect my Fastag.

My application reference no is HFR022375.

There is helpline given in that site (Services and Sales Queries :[protected] but its always busy, no one is there to attend our call.

It will be great if you could update the status or there should be Email_id for customer care.

Thanks
Kalanidhi
[protected]

I am unable to access my Food Plus Card neither can I log in to my account using this card. I tried calling the customer care but it did not help. I even registered a complaint but did not receive any reference number yet. Kindly look into this matter and unblock my card. Its last 4 digits are 4963.
Everytime when I try to log in it says that my card is blocked. I even tried contacting the customer care number but it did not get connected.

Hi,
What is this AMB CHRG INCL GST FOR DEC2017-MIR[protected] ? 708 rs has deducted from my account without informing me, how can you do that? You can't deduct someone's money without informing them. This is unacceptable. I want my 708 rs and the reason for deducting it. I always thought HDFC is a trustworthy bank but I guess I am wrong. If I don't get my money back and reason for its deduction, I will switch bank. As people says, nationalise bank are the only trustworthy banks.

I am existing customer of hdfc account trying close my account since one year. My credit card linked my account. My branch is unable to delinking or close my account. I am paying no balance charges every month and visiting branch and credit card office. Hope there is any procedure. I am not using account or not i have generate new pin of my credit card. My hdfc insurance is linked to card. Yet i am paying regularly charges for my card and account charges.

I had a salary account in hdfc a year ago after that i changed to some other organization.in the mean time i visited the hdfc bank branch in our locality to close my salary account but they refused to do that and told me to get it done from the branch where my account was created but i never visit that branch i then after 1 yr visited the branch to close my account they told me that i was charged almost -5700 for amb and they will not close my account until i pay the dues. But i never received any message for this atleast they should have informed me by mail or by sms that they are charging me for amb. One more thing i will not clear those dues cause i already visited multiple branch for closing of my account and they are constantly opposing me.

Dear sir/mam,

My account no is [protected], some amb charges are debiting from my account without my notice. This is very hectic without any intimation unnecessarily my amount is being debited. If you are not going to refund my amount i have to close this account for sure. Really fed-up with this bank request you to kindly get it resolved.

Date09 Jan 2018
Withdrawal708.00
Cheque/Ref No.MIR[protected]
NarrationAMB CHRG INCL GST FOR DEC2017-MIR[protected]
Value Date09 Jan 2018
Closing Balance2, 395.61
Find this

Please revert me ASAP.

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has debited rs. 1899/- from my credit card number ending with 2391 without my concern on date:17/11/2017. I am not interested about this service. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number : 3107978
Name :- james d john
Mobile no. :- [protected]
Credit card number ending :- 2391

Dear concerned authority,
My fastag has been activated today. I had applied on 07th jan. 2018 for the fastag.

I want to know that when will i receive my fastag for my car and on your portal the details are also not showing correct because i have entered my aadhar number and pan card number. Neither the aadhar card number nor the pan card number is showing there and after all this the status of my kyc documents is not ok.

Please tell me that when will i receive my fastag

We have booked a ticket and cancelled a ticket in irctc. We got a message on my mobile that money has been credited but it is not credited at all when i check my online bank account and money is not added even. Our pnr number is [protected]. Cancellation done on 6th january and got a message on 9th january 2018 at 15:35pm that money has been credited. Please resolve this issue as soon as possible.

I was double charged the premium for the policy in the last week of december 2017. The amount is substantial.
When i called your call centre, i was told to update my neft details for refund of premium. This was done (Interaction id[protected].
On 31/12/2017 i got a reply from your side that the neft details have been updated but there was no mention on when the refund will be given. (See screenshot of mail)
Then i have submitted request again (Interaction id[protected] but i am not getting any reply as to when the premium will be refunded.
Please let me know the date by which i will get the refund.

Hi hdfc,
Your deducted rs708 from my account. How can u deduct the money with out any info and am never expect from you guys hdfc i always take hdfc as a good bank but now think i was wrong. I’m not understanding what is this amb chrg incl gst for dec2017-mir[protected]. If you people want to do such things let me inform once. I don’t know from how long you guys are detecting my money.

Please don't say any stupid...

Respected sir
I had transacted 10 rupees through upi to a merchant's account (Amazon) on dt.30 dec 2017 having transaction no.[protected]. But unfortunately it had not been credited to merchant's account and also my balance had debited. I had called to hdfc bank customer service executive as well as amazon representative regarding this. Through phone call i found the same dialogue as "it will be credited within 5-7 days, & also pls have patience". But still now it has not been credited to my savings bank account. Where is my balance? Pls tell me what should i do? Pls help me as fast as possible and credit my balance as soon as possible for which i shall be obliged.
Files attached
* mini statement of my savings bank account
Kinds and regards
Rudra prasad dash