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HDFC Bank Complaints & Reviews

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Updated: Dec 16, 2025
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K
Kishan Cv
Jan 16, 2018
Resolved
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Resolved

Address: 631702

There is a withdrawal of rs.177 in my account. I was not aware or informed about this transaction and i dont know what it was deducted for. Need information on why is there a deduction.

Account details:
Account no. : [protected]
Name: kishan chellappa
Customer id: 53853466

Transaction details:
Date: 16 jan 2018
Ref. No. : mir[protected]
Narration: 3rd party cash txn inc gst
Feb 18, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jan 18, 2018
HDFC Bank Customer Care's response
Dear Customer,

We have checked our records and confirm that the charge of Rs. 117 levied to your account on January 16, 2018, pertains to third-party cash transaction done on January 06, 2018 for Rs. 11, 100.00 at Kanchipuram branch. HDFC Bank offers the customer, convenience of anywhere banking in any of our branches along with the extensive ATM network.However to deter indiscriminate deposits and to offer the service in a controlled manner, third-party cash transactions are permitted at a nominal charge. Levy of this service charge, as with all other service charges levied by the Bank, is at the sole discretion of the Bank. Third Party cash transactions (deposits and withdrawals), at any branch through teller counters, would be accepted in Savings accounts up-to a limit of Rs. 25, 000 per transaction per day. This service would be offered at a nominal charge of Rs.150 per transaction, plus applicable taxes irrespective of the amount deposited/withdrawn.

-Manoj
HDFC Bank Customer Assistance
Jan 19, 2018
Updated by Kishan Cv
When i deposited this amount in bank, i was told by the teller that there wont be any charges will be deducted for cash deposited up to 25000 per day? isn't that true?

This is really ridiculous to deduct charges for depositing amount to my own account. :(
When i deposited this amount in bank, i was told by the teller that there wont be any charges will be deducted for cash deposited up to 25000 per day? isn't that true?

This is really ridiculous to deduct charges for depositing amount to my own account. :(
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    Sarrika Tejasvi
    from New Delhi, Delhi
    Jan 16, 2018
    Resolved
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    Resolved

    Address: New Delhi, Delhi

    I’m a loyal customer of hdfc bank credit card and owing the card from past 10 yrs and also maintained a good record of on time payment but i’m very disappointed by the service provider as the executives has forbaded twice the request to convert my transactions into emi although i have got a call from hdfc to convert my transactions into emi as soon as i swept my card but at that time i told her to call me later but when i called they refused to do so. I strongly recommend hdfc credit card department to not loose the loyal customers like us n value us otherwise we have no options to use services of other banks which are offering more consumers friendly schemes. This is second time i’m writing here for conversion of transactions into emi because i have still not got any reply from service provider. Moreover i have also requested to increase the limit of my card for which also i haven’t got any answers and the executives are also mishandled the customers and unable to satisfy the customer
    Feb 16, 2018
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Jan 16, 2018
    HDFC Bank Customer Care's response
    "Dear Customer,

    I request you to share your Card No., transaction details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

    -Manoj
    HDFC Bank Customer Assistance"
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      S
      Sachin K Porwar
      from Pathardi, Maharashtra
      Jan 16, 2018
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      Address: 445001

      Dear sir my name is sachin porwar having preferred saving account to hdfc bank at yavatmal branch. Yesterday i was go to bank for withdraw of money rs. Two lack. But the cashier mr. Kuala matankar told me bank have no cash come after 3 pm. But sue to my duty time i am going today in bank. But today bank provide me cash in 100 rs note. I request cashier to pay me big note of 500 because i have to send it out of village. Again he told me he has no big cash and cancel my withdrawl. I also call to relationship manager but there is no use also in branch branch manager is not available to sort issue. So i want to ask u that what kind of action u take on such layer cashier. I[censored] can not take any action please close my account from the branch. Sachin porwar [protected]
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      HDFC Bank customer support has been notified about the posted complaint.
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        H
        Hansraj Prajapat
        from Jaipur, Rajasthan
        Jan 16, 2018
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        Address: Jaipur, Rajasthan, 302026
        Website: Www.hdfcbank.com

        I invest in mutual funds from my salary account in hdfc bank but in this month i closed all of sip for future planning but my money deducted as debit return charges. The money i lost was shown in my account statement as 885, 885, and 413. When i called into bank, then they didn't provide full information and just told me that talk to your mutual funds. I don't know what to do, please help me. Atleast provide me information of that mutual fund who deduct my money as i invested in multiple mutual funds. Thank you
        HDFC Bank customer support has been notified about the posted complaint.
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          salilmehta17
          from Narwana, Haryana
          Jan 16, 2018
          Resolved
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          Address: New Delhi, Delhi, 110085

          Please note that i applied for hdfc credit card and got reference no :
          [protected]n1. I got all verification done at my office and residence too. I got multiple calls at office too for verification. Today got checked in hdfc link showing track your card application. Found the reason as follows
          .
          Application reference number
          [protected]n1
          Status:-disapproved
          Who called us for credit card and we never gone to hdfc for the same. Executive called and we given all papers and verification also done positively. I called customer care and they are not giving any reason for rejection. As per rbi guideline circular no - rbi/[protected]/100 bod. Fsd. Bc.23/24.01.011/2008-09 dated[protected]. Hdfc bank should give us reason or else we also file complaint in rbi and bank ombudsman. We want reason for rejection as it will hit my cibil. My cibil was all clear and i got home loan too on same address. If we will not find reason for rejection, we will file case in consumer court. It is my dignity which got effected and i am fully made up my mind for filing legal case against hdfc. I never had any credit card or liabilities from any bank in the past. Please provide reason or else i will file case in consumer court. Regards rajender [protected] & [protected] please suggest me what is next process. And where exactly my application got disapproved. Hoping positive response.

          Regards
          Salil mehta
          [protected]@live.com
          Mobile number [protected]
          Feb 19, 2018
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Jan 17, 2018
          HDFC Bank Customer Care's response
          Hi Salil,

          We have taken note of your comments expressed and you may look forward to receive a response to your e-mail id in 3 working days. The reference number for this interaction is [protected]. We request you to bear with us in the interim.

          -Manoj
          HDFC Bank Customer Assistance
          Mar 20, 2018
          Updated by salilmehta17
          not resolved
          they are making silly excuses
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            R
            R N Ravi Vishwakarma
            from Patharia, Madhya Pradesh
            Jan 16, 2018
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            Address: nc10010

            Sir, coll aya tha 28.10.2017 ko hdfc banck se banck me data intry job ke liye
            Maine ha kiya.
            Dusi bar coll aya to kuch diposit mage jo is prakar hai jo paytm kiya hun mai
            1- rs 2500 30 oct 2017 ko to refrense id diye
            2 rs 4600 6 nov 2017 pington k liye
            3-rs 10500 01 dec 2017 coad sckrec ji aj date tk ni huaa aur is time per coll coll v ni recevd ker rhe hai mai apko peytm ka screenshoot ji apko mi send k plz sir btaiye kya karu yato paisa baps keriy ya to job dijiye //... Plz sir mai apse aasa kerta hun ki mujhe ap shyog pradan kere ge plz hel me
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            HDFC Bank customer support has been notified about the posted complaint.
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              A
              Aravindan Gambit
              from Shimla, Himachal Pradesh
              Jan 16, 2018
              Resolved
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              Resolved

              Address: New Delhi, Delhi, 110027

              Dear team,

              My payzapp num :[protected]

              I was adding rs 5000 from my sbi card to payzapp balance and i got a msg that transaction is successful but i never received the balance in my payzap account.

              Informed to customer service they are telling now 5 working days.in great urgency i have opted for this but now don't know what to do. Really so so depressed now. Im literally crying, its such a emergency situation kindly clear that.
              Mar 13, 2018
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Jan 17, 2018
              HDFC Bank Customer Care's response
              Dear Customer,

              We're sorry that you've had to face the issue. Please provide your registered contact and issue details at http://bit.ly/2aJ9wGW. Mention reference ID PZ[protected] for us to resolve the issue at the earliest.

              Natasha,
              HDFC Bank Customer Assistance
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                J
                Jagjeetbhullar29
                from Maur, Punjab
                Jan 15, 2018
                Resolved
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                Resolved

                loan emi not updated in my loan a/c

                I have a Personal Loan A/C No 53208045, ,
                Due date of EMi is 7 of every month, ,
                But due to ECS MANDATE NOT PROCESSED, ,
                I Paid my January EMI through HDFC LOAN EMI PAYMENT-BILL DESK ON 13 JANUARY 2018 of Rs 9797, , with Transaction Reference Number is LSBI[protected]
                But this paid EMI not updated in my ONLINE Loan Profile, , .It show my EMI Status is Unpaid till today,
                Please update my Loan A/C...
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                Pranav Mukund Vinchurkar
                from Bengaluru, Karnataka
                Jan 15, 2018
                Resolved
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                Resolved

                Hi,
                My mother has a saving account in HDFC.
                Since October, we have got two fraud transactions on her account for the sum of 12500 and 7860 respectively. Both the transaction are looking as directed to WWW PAYTM COM POS DEBIT in passbook.
                For the first Transaction she might have overlooked the message but today, again we had deduction of 7860 and she noticed it.

                Message we received is as follows:
                Thank you for using debit card ending XXXX for rs.7860.00 in noida at paytm1293914 on[protected]:14:59:47 avl bal: rs.XXXXX.XX

                This is turning out to be a big fraud and many users from HDFC are affected by it as you can see many such complains here.
                Please take necessary steps to get us out money back from frauds.

                Regards,
                Pranav Vinchurkar.
                S/O Anjali Vinchurkar.
                Feb 28, 2018
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Jan 18, 2018
                HDFC Bank Customer Care's response
                Dear Customer,

                We are looking into the issue with reference number 6624520 and will respond to you accordingly.

                -Manoj
                HDFC Bank Customer Assistance
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                  G
                  godha1
                  from Gurgaon, Haryana
                  Jan 15, 2018
                  Resolved
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                  Resolved

                  Address: Jaipur, Rajasthan, 302003

                  Hi my name is prateek godha, i am using hdfc credit card from last 2 years and making payments on time, from last 6 months i am paying minimum amount to bank but my amount is not getting deducted which i am paying every month, as they are adding finance charges, over limit fee and taxes, so whatever amount i am paying to bank is of no use it is just like i am paying interest, hdfc recovery people they keep on calling me and harres me to pay the minimum amount of 2900, as i asked them for settlement, they said that first pay the 2900 then they will do the settlement.

                  I am fed up now as they keep on calling me to pay the minimum amount. I don't know what to do now, they are not listening me at all ad keep on harresing me.

                  Please help me
                  Feb 15, 2018
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 15, 2018
                  HDFC Bank Customer Care's response
                  "Dear Customer,

                  I request you to share your Card No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                  -Manoj
                  HDFC Bank Customer Assistance"
                  Hi Team,

                  I have complaint regarding my credit card payment.
                  i am having account in Hdfc. bank charging me 400 late fee and its the first time that payment is late so please wave off this 400. I have pay all the amount include this wave off but request to you to adjust my 400 in my next bill or retune to my account .

                  Regards,
                  Saleha Khan
                  Dear sir,

                  I here by request you to close my salary account as I could not proceed further.
                  My salary account No. [protected] .in the Name of Arjun Singh as my home branch in sector 29 - Gurgaon ( Haryana India)
                  Kindly reverse my one assist charges in my hdfc credit card no ending 5795 of amount 5456. I have never used my credit card. I have been informed verbally credit card is of free cost in nungambakkam branch.
                  Dear Vignesh,

                  Greetings from OneAssist..!

                  We deeply regret for the inconvenience caused to you & appreciate your patience.

                  We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [email protected]

                  Should you require any further assistance, please reach us at 1800-123-3330.

                  Regards,

                  Brijesh

                  Team OneAssist.
                  Card not returned at Korrattur hdfc atm
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                    T
                    Thomson Melson
                    from Chennai, Tamil Nadu
                    Jan 15, 2018
                    Resolved
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                    Resolved

                    Address: 600045
                    Website: www.hdfcbank.com/personal/customer-centre

                    I had purchased a forex card from hdfc and some unknown transactions have occurred before even i has swiped the card anywhere for the first time and i have lost about 340$ (Roughly more then 18500rs) i have been trying to dispute this change with hdfc customer support and has been receiving the worst customer care i have ever seen! Ref no. Hbl=[protected]. After days of waiting the latest email i received was from arun kumar who dosen't even know the complaint properly and says i should be contacting the merchant directly. This is a theft by hacking or some sort due to hdfc's poor firewall systems. How should i be able to reach the merchant?
                    Feb 22, 2018
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 17, 2018
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We have initiated the chargeback on the said transaction and reference number of your case is FPQ44340. Our team will update you within 7 working days.

                    -Manoj
                    HDFC Bank Customer Assistance
                    After 3 months of follow up and lollypop they give every time, I got less refund money and justification was Tax, they are deducting tax on my money.

                    HDFC Bank you really sucks, please learn something from ICICI bank.
                    Hi,
                    I just want to know on what basis you have deducted 354 ₹ from my bank account in the name of AMB CHRG INCL GST FOR DEC2017-MIR[protected].

                    Plz clarify this ASAP.
                    Without any intimation charges are debited. Even not communication nor inform charges are applied from September
                    HAI I Kiran S,
                    I completed my two wheeler loan on your bank I did not get any clearance certificate from your end. please send NOC for me.

                    ph:[protected]
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                      S
                      sahani_vineeta
                      from Gurgaon, Haryana
                      Jan 15, 2018
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                      Address: New Delhi, Delhi

                      I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 6829 without my concern on date:12/01/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

                      Name :- vinita sahni
                      Mobile no. :- [9968xxxx11]
                      Credit card number ending :- 6829
                      HDFC Bank customer support has been notified about the posted complaint.
                      Dear Vinita,

                      Greetings from OneAssist...!

                      We deeply regret for the inconvenience caused to you.

                      As per your request, plan has been cancelled vide Service Request number 2769439 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

                      Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                      Regards,

                      Brijesh

                      Team OneAssist
                      There is no way to speak to a representative just automated barrier which keeps making you go around in circles..Wasting time..Money..Energy...And made to feel uncared for ..Or not important and worse of all helpless.
                      Each time i miss tatkal booking because of this ****ingOTP. ireceive the OTP on time but when i enter it, it says enter the stupid OTP.
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                        R
                        rohila ashish
                        from Coimbatore, Tamil Nadu
                        Jan 15, 2018
                        Resolved
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                        Resolved

                        extra unnecessary charges hdfc credit card

                        Address: Chennai, Tamil Nadu, 600041
                        Website: www.hdfcbank.com

                        Dear concerned,
                        I am a hdfc bank credit card holder. I have paid my credit card amount on time to time but the bank is continuously charging unnecessary finance charges 122.48 rupees in january month statement and 118.18 in december month statement. Also they have charged 1300 rs for 5500 amount that i have taken from atm in last november month 26.11.2017. Their guideline stated that 5% or min 500 rs. Charges will be applicable for...
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                        Ilango M
                        from Chennai, Tamil Nadu
                        Jan 15, 2018
                        Resolved
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                        Resolved

                        Address: Chennai, Tamil Nadu, 600095

                        Rs. 6700.00 has been debited towards transaction with google*tunein to my account no [protected]. For which neither i received any otp nor i made any transaction with this merchant. I tried many times to customer care but the call is getting terminated half-way through. I really wonder how come they debit without taking any authorization from me. Also i do not understand why they terminate the call to the customer service center in the middle of a conversation
                        Mar 10, 2018
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Jan 11, 2018
                        shobhitmusic's response
                        Hi there,

                        I've my account in HDFC 🏦. Recently I had deposited 500 rupees but after 1day they deducted my whole balance approx. rupees 521 and now current balance is in negative -186 rupees. It means they had deducted arround 700 rupees. This is very disgusting. Please do something for this.
                        Verified Support
                        Jan 17, 2018
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We are working on your concern vide Ref ID:[protected] and will revert to you in 3 working days.

                        -Manoj
                        HDFC Bank Customer Assistance
                        So I request you to kindly close my HDFC salary account A/c No:[protected] because it’s no longer required since I left the company and I don’t want to continue with your services.

                        Thanks & regards
                        Manjeet kumar
                        Mobile no [protected]

                        unauthorized transaction - Comment #2974614 - Image #0
                        Hi there,

                        I've my account in HDFC 🏦. Recently I had deposited 500 rupees but after 1day they deducted my whole balance approx. rupees 521 and now current balance is in negative -186 rupees. It means they had deducted arround 700 rupees. This is very disgusting. Please do something for this.
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                          M
                          Mehdi Abbas Rizvi
                          from Kanpur, Uttar Pradesh
                          Jan 15, 2018
                          Resolved
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                          Resolved

                          Address: Lucknow, Uttar Pradesh, 226003
                          Website: Flipkart

                          An amount of rs. 14999/- was paid from my hdfc a/c number [protected] on 03-11-17 at lucknow using my debit card vide transaction id payu-WWW.FLIPKAR po[protected]. You are requested to intimate me the full details of the said amount with delivery address as i have not purchased this transaction. Please accord priority.

                          Mobile no. [protected]
                          Email: [protected]@gmail.com
                          Mar 7, 2018
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 18, 2018
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          Please write to [protected]@hdfcbank.com with the date and amount of the mentioned transaction and the Account number from which the transaction took place, for us to look into the matter.

                          -Bejoy
                          HDFC Bank Customer Assistance
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                            A
                            adi2099
                            from Noida, Uttar Pradesh
                            Jan 14, 2018
                            Resolved
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                            Resolved

                            Address: Gurgaon, Haryana

                            Hi there
                            It has been too much to raise regarding my one of transaction that has not been credited into canra bank account from hdfc, since last two months i have been trying at branch and to the phone banker and also sent mails but hdfc has failed to track my transaction if has not been credited into beneficiary account then where it went?
                            I request hdfc service team to contact me on my mail address ([protected]@gmail.com), so i can provide further detaila of the case, i have all the due proofs of both of the accounts as it has not been credted and now if it has not been resolved then i may seek legal help.
                            Thanks
                            Feb 28, 2018
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 16, 2018
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We are working on your concern vide Ref ID:[protected] and will revert to you within 2 working days.

                            -Anay
                            HDFC Bank Customer Assistance
                            Jan 16, 2018
                            Updated by adi2099
                            Thanks
                            I appreciate your sincere effort!
                            Verified Support
                            Jan 17, 2018
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We have already received your email vide ref id[protected]. The matter is under investigation and our team will update you in 7 working days.

                            -Manoj
                            HDFC Bank Customer Assistance
                            Jan 18, 2018
                            Updated by adi2099
                            MOHD ADNAN SARWAR, please note your case with reference no. 6498539 has been responded and closed, HDFC Bank. ?
                            Whom and where and how you people responded it ? I have no clue, kindly provide me detials in my registered mail address.
                            Thanka
                            Dear concern,

                            This complaints regarding unnesssary charges in my hdfc bank account continusly i phase this issue kindly waive whole charges after waiver I'll do transactions many emi bills are pending due to this issue So kindly do the needful

                            Ac [protected]

                            Thanks
                            Ashish kumar singh
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                              pankajghosh87
                              from Aizawl, Mizoram
                              Jan 14, 2018
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                              Address: Kamrup Metropolitan, Assam, 781011

                              I have a loan account with hdfc no :44511680 since last 1 year emi 16117. Though i paid emi regularly by ecs of sbi never get a statement.. Contact with bank but went in vein... Plz help so i can prepay my amount.. And how can i get statement regularly on my mail address and also how can i get it by sms also. I also mail to your customer service bit no reply
                              Pankaj ghosh
                              [protected]@gmail.com
                              HDFC Bank customer support has been notified about the posted complaint.
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                                S
                                sanjith M G
                                from Bengaluru, Karnataka
                                Jan 14, 2018
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                                customer dispute form

                                Address: Bangalore, Karnataka, 560068
                                Website: www.hdfcbank.com

                                Dear mr. Sanjith

                                Thank you for writing to us,

                                This is with reference to your query regarding the transaction of rs. 677.35 dated 18-jan-2017 at m/s pay pw *bigrock [protected] tx.

                                We assure you that the queries raised by you are being looked into on top priority. We had forwarded your query to concern department. The same is under review, and we will respond to you with details within 7 business...
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                                Lalithk Kumar
                                from Chennai, Tamil Nadu
                                Jan 14, 2018
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                                Address: Chennai, Tamil Nadu, 600077
                                Website: www.hdfcbank.com/htdocs/common/fastag/pay-toll-online.html

                                Dear hdfc, i was forced to purchase hdfc fastag when i purchase my honda car. Paid 600 rs and issued fastag customer id[protected] on jan 19. But same day it was deactivated saying zerobalance. How come it is zerobalace? 200 must be added to account from 600 rs.

                                No way to get customer service numbers. (I dont know how they will help road assistance). Always line are busy 365 days.

                                Vijayalakshmi
                                Dear Customer,

                                Please email your query to hdfc.[protected]@sahaj.co.in or reach Fastag team directly at [protected] & [protected] for best assistance.

                                -Manoj
                                HDFC Bank Customer Assistance
                                I recharge fastag on 09/03/2018 three times 600/- each time, total amount is 1800/-, but recharge was not done, and money was deducted from my account. Three times i have complained, but I have not received any refund, please do my refund immediately.
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                                  B
                                  Bathan
                                  from Bengaluru, Karnataka
                                  Jan 14, 2018
                                  Resolved
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                                  Resolved

                                  Cancellation of one assist membership
                                  I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 7505 without my concern on date:28/12/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

                                  Oneassist relationship number : 3398419
                                  Plan name: enhanced wa privilege single plan
                                  Name :- saad hannan m
                                  Credit card number ending :- 7505
                                  +2 photos
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Dear Customer

                                  Greetings from OneAssist...!

                                  We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2768449 & the refund will get processed in 7 working days.

                                  Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                                  Regards

                                  Sagar

                                  (Team OneAssist)
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