HDFC Bank Complaints & Reviews

Address: Hyderabad, Andhra Pradesh

Website: www.hdfcbank.com

Hi,
I'm using Hdfc salary A/c & also the credit card. Since I've no salary credits in the account, my A/C is in minus balance. The settlement manager Mr. Narender Gaddam from begumpet, hyderabad has called me for a settlement process. I was asked to submit 2 cheques for 2 instalments & 1 cash payment initially. When I said I've minus balance in salary A/c to pay the 2 cheque instalments. He has given me a commitment to hold the minus balance till I finish paying the settlement amount. After paying 1st instalment as cash He has not turn back to me nor he's taking my call on his mobile. He's not even available on the office landline.
The telecaller Sameera has crossed all the limits while on call.. such a rude & arrogant language. I seriously pitty the manager for not taking any action on my complaint about the issues.

Jan 19, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2017

HDFC Bank Customer Care's response Dear Customer,

We're sorry to hear that. Please share your Account No./Customer ID, Branch Details & The branch manager details with your registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

Anay,
HDFC Customer Service Assistance.

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Address: Khordha, Odisha, 751024

Hi,

I had lost my food plus card, i am a tcs associate, could you block the card and issue the new card. Also my old card has balance money in that account around 3k.

Could you please transfer the amount in the new card. I am waiting for you response.

The food card number is : [protected]

Please resolve this matter asap.

My email : koushik. [protected]@tcs.com

Jan 23, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2017

HDFC Bank Customer Care's response Dear Customer,

Please visit below link and contact our phone banking team in order to submit your request. Please choose option 3 for prepaid cards: https://www.hdfcbank.com/personal/find-your-nearest/find-phone-banking.

-Manoj
HDFC Bank Customer Assistance

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I have been following up with HDFC Credit cards across all their escalation departments in vain for the past 10 months for an incorrect charge on my account. I had confirmed with the bank via customer service that there were two transactions one declined and one successful on the very next day but after the statement was generated there were two transactions for the same amount. One was reversed after speaking with customer care only to be reversed in 4 months and hence have been applied with finance charges and other charges. The card is now blocked all the points accumulated taken off and I have been answering to calls and writing emails to have this sorted. But in vain.

Even the grievance readdressing process is nothing more than of the customer care level with pre programmed answers and dependency on other departments than a independent department looking into the issue raised.

Jan 19, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your Card No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

Dec 10, 2017

Updated by Sms7 In vain

Dec 24, 2017

Updated by Sms7 I have not received any response inspite of writing to you. Instead I keep getting reminders to send the dispute form which I have sent AGAIN today

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Address: 560032

Hi.. I'm an hdfc customer for last 10 years with a savings account and i have a hdfc credit card with the same bank. I missed to make 2 months credit card payment and hence my money in savings bank account was put on hold.
I called up the bank customer care asking with whose permission they put my savings account on block status not allowing to access my own money

They replied sir kindly make the 2 months payment and we will release your account from hold status. Since i had no access to my own money with the bank i borrowed money from my friends and made the payment

Post making the payment both the bank and credit card team says we cannot release your account since your card is in permanent block status you have to make full outstanding balance payment.

I have been talking to customer care reps and even visited branch but nobody seems to help, they only say sir wait for collection teams call for a solution on this. I have raised a complaint with credit card team on this still no response and i'm standing nowhere with no money to access anything.

Is this what customer service and customer experience hdfc bank is talking about and feeling proud to be the top most bank in india.

My complaint id is -[protected]
Card number ending with - 2260
Customer id ending with - *3167

Jan 13, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2017

HDFC Bank Customer Care's response Dear Customer,

we have reviewed your comments expressed and confirm having responded to your email id on December 09, 2017. The reference number for this interaction is [protected]

-Manoj
HDFC Bank Customer Assistance

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P

Papashango

from Mumbai, Maharashtra

Apr 7, 2018

Similar issue.. Please guide

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Address: Pune, Maharashtra, 411007

Website: Hdfcbank.com

Inspite of clear guideline that dec 31 is deadline for aadhar linking out of blue our account has inactivated i was informed that it is re kyc issue. Am not sure which country will allow that out of blue one fine day when all your credits are done you decide to deactivate. There is huge problem as vendor payments and salaries are to be paid and you suddenly close.
I am looking at ways in which the business can be done with banker who understands the issue.
They might be doing compliance on their own accord (Not rbi) but surely they have lost a customer.

Jan 12, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2017

HDFC Bank Customer Care's response Dear Customer,

At the outset, we regret the inconvenience caused to you. As per regulatory requirements, Banks are required to carry out periodic updation of KYC for all there customers. In line with the above, the Bank has been sending intimation at regular intervals requesting you to furnish the KYC details immediately. However, it was observed that your KYC details were not updated even after several reminders, hence the transactions in the account has been restricted. We request you to comply with the KYC guidelines by visiting your nearest branch along with valid ID and address proof and business documents to resume normal operations in your account. Please refer to the following URL for complete details of our Branches: Branch: http://www.hdfcbank.com/personal/find-your-nearest/find-nearest-branch Assuring you our best services at all times.

-Bejoy
HDFC Bank Customer Assistance

Verified Support

Dec 12, 2017

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

-Anay
HDFC Bank Customer Assistance

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R

Rajesh Math

from Bengaluru, Karnataka

Dec 12, 2017

Please check your records ALL KYC documents were submitted at Nov 10 ...ALSO SEE THE CONFIRMATION FROM HDFC representative on NOV 11 2017
Even if you have some concerns you can always intimate the client of Freezing ...
Also not a single SMS has come after Oct 25th till Dec 8th when account was made inactive
Let me be blunt you want to use the MONEY INTEREST FREE from gullible customers

Now recently our current account has been disabled on 8th Dec WITH NO INTIMATION
which has caused us immense hardships and pain as this credit balance which is primarily our working capital.
Further to this your Branch Manager, Relationship managers refuse to talk to us(not picking up calls)
I have call logs, email to support this. On 11th afternoon after being on hold the customer support for HDFC person for close to an hour told me that due to RE:KYC issue and ONLY CREDITS CAN HAPPEN and you cannot WITHDRAW.I told her that all KYC documents were submitted on Nov 10 and if there was an issue why did the bank wait till 8th Dec to freeze our account (as your bank waits for all money to credit)

We are not experts but all these we feel HDFC BANK uses fraudulent practices to keep the money(INTEREST FREE)

With our understanding this situation we need to be compensated on following :

For everyday of locked account we should be credited at the rate of Overdraft for entire current
account balance. Also We need to compensated for all our business liabilities that might occur
due this unplanned action from the HDFC bank's side. We as law abiding citizens are willing to furnish all
details that are required from your side as per RBI norms not as per HDFC request.
But we are NOT GOING TO ALLOW YOU TO USE OUR MONEY INTEREST FREE.

IF THE ABOVE CONDITION IS NOT ACCEPTABLE WE REQUEST YOU TO STOP THIS RE KYC and CLOSE OUR ACCOUNTSand GIVE US AN DEMAND DRAFT on NAME of F
IRM with immediate effect

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Address: 695581

Hi,

I have a salary account with hdfc bank and the account number is [protected]

I have linked axis bank personal loan to my hdfc account to deduct amount via ecs. Unfortunately i have not maintained the balance for the few months in 2017.

So i have paid axis bank personal loan on november 29 2017, the actual amount inclusive of fine. But hdfc bank has deducted rs. 7608.55 (Attached).in all the above deductions, i not even received any intimation via call/email/sms from the bank before deductions.

Request you to consider my complaint and help me to get my money back and also to avoid further deductions in my account.

Thank you.
Nidhin joseph

Jan 12, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Dec 08, 2017

Updated by ziamia hdfc bank has deducted rs. 8650.55 not 7608.55

Verified Support

Dec 12, 2017

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Request you to write to [protected]@hdfcbank.com with your account number contact details, and the reference id TTU[protected]. A bank representative shall contact you as soon as we receive this information

-Manoj
HDFC Bank Customer Assistance

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Address: Mumbai City, Maharashtra, 400063

Website: hdfclife.com

I have been sold hdfc life policy no. 19531775 by fraud call. I have been interacted with (Ashish malhotra ([protected]) and his team member raman ([protected]). As per ashish he is hdfc employee and wanted to help me activate my old policy. As per him, this policy would be deactivated and the fund would be transferred to my old policy and would be activated.
When i enquired about this policy it is showing active and the agent name was mentioned sabir khan (The contact detail i have got from hdfc life toll-free 45032628/2222), i have never interacted.

It looks like a big gang is working in this kind of fraud and the beneficiary is the prime suspect.
I doubt whether all these activities are happening to sell the policy?
Need your help to recover my money and put the culprit behind the bar.

Nitin namdeo

Jan 13, 2018

Complaint marked as Resolved

HDFC Life customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2017

HDFC Life Customer Care's response Hi Nitin, please note that your concern is registered with us in our records. Further, the investigation would be carried on it and accordingly, you would be responded by us on the same ASAP.

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I have been charged for using
Priority pass on my credit card, for domestic entry of rs 1790.64, 1790.64&
& 1790.10 dated 06.10.2017 & 11.10.2017 & igst as well on all these charges which comes to 966.86 rs.
I was not aware of the charges for domestic entry as i had not received any intimation through mail or sms. Only after receiving the bill i got to know about the charges., we have been using only hdfc credit cards for all our family members and we are your preferred customer since years. We also have a corporate account with hdfc bank. I further request you to reverse the charges as i have been kept in the dark and have not been informed about the changes in priority pass charges for domestic use.

Jan 8, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your credit card number, issue details, charge details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

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Address: Chandigarh, Punjab

Hi
One of my friend took loan from u n she didn't pay installment n daily m receiving thousands of calls as i was in reference no. Today i received call from these two numbers [protected] and [protected] and that female used extremely rough language and abused me. Kindly take necessary actions against her and ask her to apologize me on [protected].. Otherwise i ll go at grievance redressal n consumer court as well

Tnx
Priyanka
[protected]

Jan 21, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Dec 16, 2017

Updated by Pps*"' Hi

I have no issues now.kindly close it as issue is resolved now.

Dec 16, 2017

Updated by Pps*"' Hi

I have no issues now.kindly close it as issue is resolved now.

Dec 16, 2017

Updated by Pps*"' Hi

I have no issues now.kindly close it as issue is resolved now.

Verified Support

Dec 19, 2017

HDFC Bank Customer Care's response Dear Customer,

We understand that you have been contacted by our bank officer and all your concerns have been addressed accordingly. At the outset, we regret the inconvenience caused to you, if any, for the phone calls received at your end. We would like to state that since we were not able to establish contact with the customer, on the contact numbers / addresses provided by him at the time of availing loan with us, more specialized efforts were initiated by the Bank to trace his whereabouts, in order to have a discussion on captioned loan overdue. Hence calls were made to his references, in order to obtain his alternate contact number, for our records. We further confirm that the appropriate action has been taken against the caller. Further, we request you to provide us with the consent letter from the customer to remove your contact details from our records. We request you to get in touch with our Bank Officer - Manish Kashyap on (0) [protected], for any further clarification/assistance required in this regard. Assuring you of our best services at all times.

-Manoj
HDFC Bank Customer Assistance

Verified Support

Dec 19, 2017

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Request you to write to [protected]@hdfcbank.com with your contact number, Complete address of the loan applicant( if available), applicant name, Contact details and the reference id TTU[protected]. A bank representative shall contact you as soon as we receive this information

-Manoj
HDFC Bank Customer Assistance

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Address: New Delhi, Delhi, 110037

Hello,

My name is proloy das, holding the policy #:[protected]/1.

I applied for a credit card from hdfc. Soon after, i received my card, i got a call from hdfc ergo stating that i will have to buy an insurance from hdfc ergo, otherwise my card will get cancelled. I was told that it was a mandatory purchase, or else, my credit card will become invalid within 3 months. So even if i did not want to purchase the insurance, i was compelled to purchase it.

Also, the insurance agent said that i will get a call from some other 3rd party agency to verify if i want to purchase the insurance or not. I was specifically warned that if i do not say "yes", i will not get the insurance and my card will become invalid soon. So i did exactly as i was instructed. And i was informed that it will be a lifetime coverage.

Now, today, all of a sudden, when i was speaking to my relationship manager from hdfc, i came to know that it was not mandatory for my card. This is ridiculous. So to sell your worthless insurance, the marketing executive bluffed me and made me purchase the insurance.

So, i want immediate action on this. Please cancel this policy right away and reimburse me for whatever payment i have made so far, otherwise i will have to file a complaint against hdfc ergo.

Thanks & regards,
Proloy das

HDFC ERGO General Insurance customer support has been notified about the posted complaint.

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A

akash2000

Dec 28, 2017

Sir mujhe Your Two Wheeler Policy[protected] has been renewed successfully Ka message mila but mujhe RENEWED RECEIPT aaj take nahi mila jab ki 05/12/2017 ko mere SBI account se balance cut chuka hai . mujhe receipt ki sakkth jarurat hai kyoki vaahen ki checking chal rahi hai

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Address: 110037

Website: www.hdfcbank.in

My salary account (In hdfc bank) was created in my first company, so once i left the company and joined somewhere else i had to open another salary account. Now my salary account in hdfc bank has been converted to savings account (Without informing me or warning me) in the month of march i had called customer care and raised a request to close my account as i did not want to use the account and they did say that they will follow up with the request and close the account. After that i never logged in to my account through net banking and i do not have a debit card (Lost in 2 years back and i never requested for a new one). I logged into my account for some reason on september 2015 and i see that i have rs -5411 in my account. I request you to please take action against this bank.. Thay have no right what so ever to do whatever they want without informing the customer
Please help me
Harish kumar
[protected]
[protected]@gmail.com

Jan 12, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2017

HDFC Bank Customer Care's response Dear Customer,

We understand that you have also raised your concerns at HDFC Bank Support to vide Reference Number[protected] and they had addressed your concern through E-Mail dated December 11, 2017. Please feel free to write to us at: [protected]@hdfcbank.com for any further assistance/clarification and we shall be glad to assist you.

-Manoj
HDFC Bank Customer Assistance

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I have filled the online application for hdfc fastag, and made the payment of 300. Application no hfr015175. Tried calling the customer support no [protected], no response. I have been banking with hdfc since 10 years now and very much disappointed with this service. I reached out to personal banker in hsr layout bangalore branch they were not even ready to consider this as product of hdfc bank. Bank customer support no [protected] also gave same response.

Dec 10, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2017

HDFC Bank Customer Care's response Dear Customer,

Kindly email at hdfc.[protected]@sahaj.co.in or reach the Fastag Team directly at [protected] & [protected] for any assistance/clarification with regard to your Fastag application.

-Manoj
HDFC Bank Customer Assistance

Dec 12, 2017

Updated by [email protected] Please share the courier docket no, tired reaching your team on [protected] and [protected]. I spoke to lady yesterday she said she will message the courier docket no on my mobile once she sends tag, today no one picking call on both nos

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Hdfc bank deducted money from my account and it is not showing in the statement that why balance has been deducted.

I am very disappointed with the behaviour and service of hdfc bank & hdfc securities. I had visited hdfc pitampura new delhi branch for salary account opening. That time i was working for a trading software company, then the person who opened salary account just asked to sign at the specific place. I signed it, later on, i got a call that please keep the fund in salary account so that we could deduct demat/trading account opening charge. Then also i said i don't want trading account.

I have checked account statement then found that amount has been deducted. I have never used & even login demat/trading account because i never wanted it.

Now i have received that you have to pay rs. 1700 for hdfc demat/trading account service charge which i never used nor wanted it.

Jan 11, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2017

HDFC Bank Customer Care's response Dear Customer,

We're sorry to hear that. Please share your Account No./Customer ID with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

Anay,
HDFC Customer Service Assistance.

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I

impact

from Delhi, Delhi

Dec 27, 2017

could raise this with hdfc bank / securities support desk for resolution.

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Address: Thane, Maharashtra, 421201

Team,

I am a customer of hdfc bank holding an saving account from may 2016.
I am using my card for my daily transaction through atm or online banking. Today (08-dec-2017) while checking my bank statement online i have noticed that somehow my 10, 000.00 has been deducted from my account. Statement shows that money has been withdrawn from atm (+daryaganj - central delhi) even when debit card is with me all the time. And i was home (Mumbai) on same day. That means somebody using my duplicate card to access my account

I need your advise how to track this issue, can it be bank fault or its a 3 party fraud or its a mistake by bank. I have already logged complaint to hdfc bank. How may i claim my money back and when it will be refunded?

Thanks in advance
Kunal dange
[protected]

Jan 12, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2017

HDFC Bank Customer Care's response Dear Customer

Your email has been received vide ref id[protected] and matter is under investigation. Our team will update you in 12 working days.

-Manoj
HDFC Bank Customer Assistance

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I am not receiving otp from the very first day of opening nri account with hdfc, i cant login. I cant add beneficiary. Its useless so far. I have raised multiple complaints. However no one picks call special the officer. Customer case case opened are of no help. Looking to get this resolved.in poland cell phones are 9 digit and i am not receiving any otp.
Date of incident - from begining
Requesting to get otp working

Jan 12, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account no./customer Id and registered contact details to [protected]@hdfcbank.com with reference ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

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Address: 560100

I have applied for fast tag with application number hfr014691. After so much of follow ups and emails i received an sms as fast tag is issued and activated. After that there is no update from hdfc, sent 3 emails to hdfc. [protected]@sahaj.co.in no response. Tried reaching to customer care nobody picks the call.

I hope this issue will be resolved soon and my rf id will be sent to me via courier. Please do let me know if i have to do anything from our end. I'm with hdfc for more than 5 yrs for the first very very bad service from them.

Dec 11, 2017

Complaint marked as Resolved

This issue is resolved I have received the Fast Tag Card via DTDC courier.

HDFC Bank customer support has been notified about the posted complaint.

Dec 11, 2017

Updated by Jack_B This issue is resolved I have received the Fast Tag Card via DTDC courier.

Verified Support

Dec 11, 2017

HDFC Bank Customer Care's response Dear Customer,

Kindly note that Fastag is dispatched and delivered to the mailing address updated by you within 7 working days from the date of issue. Kindly share us the date of which you have emailed our Fastag Team. In case you do not receive your tag within the above timeline, please let us know.

-Bejoy
HDFC Bank Customer Assistance

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Address: Ahmedabad, Gujarat, 382110

I have tried thrice to open a salary account in hdfc bank. Once, through my company where the form got returned (Not rejected) with no apparent reason. I myself went to the hdfc branch of sanand. Waited for 1 hour, finally starting the process, and then a random person says me that my pan card is not original. I say, cant the official at personal banking desk, who is sitting free for one hour, just check my identification documents to see if they are valid for account opening or not? It was a total waste of my time, and most disgusting experience ever.

Jan 12, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your Account Application details, Branch details and contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

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Address: New Delhi, Delhi, 110085

I am an hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 0298 on date:01/12/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Relationship number: 3182977
Name:ankur garg
Mobile number: [protected]
Credit card ending: 0298

HDFC Bank customer support has been notified about the posted complaint.

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U

Ulaganathan selvaraj

from Lonavla, Maharashtra

Dec 8, 2017

Hi,

w.r.t above ID the transaction made but the amount is not reflecting in received account.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Dec 8, 2017

Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2636759 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

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C

Chilagani Sampath

from Karimnagar, Telangana

Dec 10, 2017

I am an hdfc bank credit card holder. The bank authority has send the following message
Dear Cardmember, OneAssist membership fee has been debited on your card ending 8784. Membership will be processed and Welcome kit dispatched shortly. in this regard i request to I am not interested about this service and don't want this membership any more. So cancel the membership and stop my to be deduct amount.

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Address: Bangalore, Karnataka, 560032

Website: www.hdfcbank.com

Hi team
This is satish kumar - mob:[protected], i was applied newly hdfc bank credit card and i got it also few months back. Today morning i got an sms rs.5665.00 has been debited to crdit card for wibmo payzapp transactions used on 6th of dec'17. Today is 8th but i got an message 6th you used your credit card so the amount was deducted. I was not used to my credit card anywhere last three days. Today i called the customer care submitted complaint also, complaint no:[protected]. But they are telling that to check and refund the amount it will take 90 days time. Who will pay the amount for the coming month bill generation. I was not made any transactions so why i want to wait 90 days. I think hdfc guys only using the card with out customer notice.

Please help him to refund the amount. Customer care team given the dispute form also, i have send the dispute form also. Pls help to close the issue.

Regards
Satishkumar s
[protected]

Dec 8, 2017

Complaint marked as Resolved

Hi I am using an HDFC bank credit card last two months. with out my concern somebody as used my credit card on 6th of Dec'17 the amount was. Rs, 5665.00 . I did't get the sms on 6th also, today morning (8th of Dec'17) i am receiving the sms you used the credit card for payzaap wallet so amount deducted like that. I was not used my credit card, i will not share the pin to anyone. So today morning i called to the customer care 08061606161 i have registered the complaint also, complaint no:17342434724. So requesting you to please check who did the transactions and refund the amount to credit card. this is the first time i am facing the issue, i was using citi bank credit card also past two years i was not get like this. Please check and refund the amount to my card.

HDFC Bank customer support has been notified about the posted complaint.

Dec 08, 2017

Updated by satishkumar bangalore Hi this is Satish([protected])
I am using an HDFC bank credit card last two months. with out my concern somebody as used my credit card on 6th of Dec'17 the amount was. Rs, 5665.00 . I did't get the sms on 6th also, today morning (8th of Dec'17) i am receiving the sms you used the credit card for payzaap wallet so amount deducted like that. I was not used my credit card, i will not share the pin to anyone. So today morning i called to the customer care [protected] i have registered the complaint also, complaint no:[protected]. So requesting you to please check who did the transactions and refund the amount to credit card. this is the first time i am facing the issue, i was using citi bank credit card also past two years i was not get like this.
Please check and refund the amount to my card.

Verified Support

Dec 14, 2017

HDFC Bank Customer Care's response Dear Customer,

We are fully sensitized to the comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is [protected].

-Manoj
HDFC Bank Customer Assistance

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Address: Bhind, Madhya Pradesh

महोदय
दिनांक ७.१२.२०१७ को आपकी शाखा भिण्ड (म.प्र.) में निम्न विवरण अनुसार
केश जमा करने पर छोटा कैश के नाम पर कैश जमा करने से मना किया गया एवं
बदसलूकी के साथ केशियर का व्यवहार रहा i क्या 100 रु., 50 रु. के नोट आपकी
शाखा में छोटे नोटों की श्रेणी में आते है i यदि नहीं तो केशियर को इन्हे जमा करने
से मनाही का अधिकार किसके द्वारा दिया गया है i इस प्रकार की परिस्थितियों में
आपकी बैंक के साथ कम करना उचित प्रतीत नहीं होता i
संवंधित केशियर पर कोई कार्यवाही न होने पर अपना बचत खाता बंद करने
पर विचार करना पड़ेगा i
अतः पुनः निवेदन है की प्रकरण की निस्पछ्ता से जाँच कर कार्यवाही करने का
कष्ट करे i

विस्तृत विवरण - भवदीय
दिनेश सिंह भदोरिया
खाता क्र. [protected] महावीर गंज मस्जिद के पास - भिण्ड
कैश विवरण - 100x 600 = 60000 मोबाइल न.[protected]
50 x 200 = 10000
20 x 200 = 4000
10 x 100 = 1000

कुल राशि - 75000 /-

Jan 10, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2017

HDFC Bank Customer Care's response Dear Customer,

We understand the inconvenience. Please share the complete address of the Branch & your contact details Visit here http://bit.ly/1p9RIq0 for help with branch address. Of course, all your details will remain confidential.

-Anay
HDFC Bank Customer Assistance

View replies

D

dinesh singh bhadoria

from Indore, Madhya Pradesh

Dec 10, 2017

consumer service is very bad

Reply

D

dinesh singh bhadoria

from Indore, Madhya Pradesh

Dec 11, 2017

To
Anay Sir
Hdfc Bank Customer Assistance

Sub- Againest our complents Of cashier Dated 10.12.2017

Sir
As your advice we sent the complete adrees of Branch & our Contect details.

Branch Address- BHIND
Chakor Ki Puliya
Near Nagar Palika
Lashkar Road - Bhind
City --- Bhind
PIN -- 477001
State -- Madhya Pradesh
Our Contect Details - Digvijay Singh Bhadoria
Dinesh singh Bhadoria (JOINT ACCOUNT)
Address -- 5 - Mahavir Ganj, Near Masjid - Bhind (M.P.)
Mobile No. -- [protected]

Reply

D

dinesh singh bhadoria

from Indore, Madhya Pradesh

Dec 11, 2017

To
Anay Sir
HDFC Bank Customer Assistance

Sub- With Ref. Our Complants Dated 10.12.2017 Againest Cashier At Bhind Branch

Sir,
As your advice we sent complete Address of Branch & Our details

Branch - Bhind
Address - chakor ki puliya
Near Nagar Palika
Lashkar Road - Bhind
state -- Madhya Pradesh
PIN -- 477001

our Details -
Digvijay singh Bhadoria
Dinesh Singh Bhadoria (joint Account )
Address - 5 - Mahavir Ganj Near Masjid - Bhind
Contect Details - [protected]

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